Intoxalock
Reviews and Complaints

Have had Intoxalock almost a year, had NUMEROUS problems with the unit and their customer service is HORRIBLE. When I first contacted them to inquire about pricing and installation I was told the installation would be free and the service would run around $90 per month. Scheduled installation at Car Toys in Hurst, lost a days work waiting for unit to be installed then when I pick my truck up I'm hit with a bill for $165 plus another $130 for shipping. Had to have my truck for work so I coughed up the money then after several phone calls and bad customer reviews they finally refunded my money. Today I try to start my truck and the unit keeps displaying "Waiting for RB to reset" then does a 5 minute countdown, then repeats the process again. Supposed to work today and am out over $1100 for not being able to make it to job. Called Intoxalock for tech support and they say the unit needs to be replaced, that I have to have my truck towed AT MY EXPENSE to Car Toys to have the unit replaced. Car Toys has units in stock "for new customers" but Intoxalock won't allow them to assign them to an existing customer that is has a faulty unit and is unable to go to work because of their faulty unit. They tell me I have to wait at least another two days for them to ship a new unit out and schedule replacement. Bottom line is I'm going to be out at least three days work along with tow charges because of their faulty equipment and their horrible customer service. They have equipment on hand for new customers foolish enough to sign on with them, but they won't allow it to be used to make things right with existing customers

I have called pendot numerous times, trying to figure out what the hold up is — this situation got confusing. It turned out that intoxalock was loosing my paperwork. They started out saying my lease wasn't signed. So I said send me another copy so they finally sent copy only took a week so I signed all the papers again and photo copied extras I sent the lease in, and I faxed all the pages to their office they claimed they never got either one again so I faxed more copies and sent the paper work by mail they denied getting any of it. I kept calling them at intoxalock those people are brain dead they act like they were pulled off of the street just to answer the phone the help isn't there in trying to resolve issues after numerous phone calls faxes mail ins I got someone to say they would look at this nightmare. Penndot is wanting for a dl21sc form that I signed paragraph ABC it was sent to them so they could sign section d their job was to finish this and forward this to penndot it never happened somehow this looks to me like a horrible scam I have had it with these [censored]s

Fraud based company. The device has malfunctioned 3 times resulting in B.A.C readings over .020. After the 3 minute countdown to reblow, I blow .0.00. Impossible for the human body to from a reading of over .020 to .0.00 on 3 minutes time. The company requires a recalibration at $20.00 as well as an added fee of $75.00. This is a full on money grab from intoxalock. I then get told there is zero options to file a complaint or a grievence. I also get told that they cannot reverse or negate the $75.00 charge. This is a lie. It was reversed in 2020 when this 1st happened.

I'm trying to speak to someone about my payment situation since auto payment was unsuccessful and intoxalock did not receive any money so please text or e-mail me a number I can call to speak to a live person and resolve the situation

I bought a brand new subaru in september 2020, and had the device installed the next week. In January, we had cold temperatures and the battery died. I had to have it charged, and it was fine. next day same thing. next day same thing. and for the next 6 weeks, every day I had to have it jumped to get started. I took it to the dealership and they said the battery is 100% perfect, gave me a printout. Intoxalock said it was my problem. I put the device in quiet mode to see if it would stop draining. It destroyed my battery and everything in my car shut down. I had to get the digital key to unlock the car. Again, it was my fault according to them. I bought a booster as my husband cannot be home all day to jump my car. It cost me $50 on top of the $80 I am already dishing out every day. We will see what happens when the weather warms up.
I was initially quoted $80/mo my bill was closer to $100/mo and I could not figure out why. I finally was able to reach someone and it turns out they automatically enroll you into insurance for an additional $10 a month plus an administrative fee of $10 a month. Beware of this scam. Maybe it was just with my installer, but I was told that it would cost $90 to install and cost me $140 because I paid with card not cash.

3rd car having this device in... First car needed 2 batteries and 2 re installs. Bought a jump starter STI didn't work. Now on a brand new 2020 accord and 2 months after I bought it the car goes into limp mode all dash lights on. Honda says it's intoxalock and intoxalock says it's installed correct. Their "techs" are not real techs just guys who run wires. Bought a code clearer to clear codes and that works for a few minutes nothing more. Brought back to service center to re check the installation. 4 batteries between the 3 cars. 45 minute wait times to get a hold of the intoxalock people who are the least helpful people I have ever worked with. Attitudes galore, a brand-new car with less than 3000 miles should not have issues like this Honda said it themselves. They won't touch the car because it's an aftermarket device. They can't diagnose any problems without taking the device out which probation does not allow which doesn't make sense so stuck with a brand-new car and paying monthly to interlock and Honda for a car that I cannot drive. Wonderful situation thanks intoxalock

IIN MY OPINION - This company is actively engaged in consumer fraud. Intoxalock is connected to Consumer Safety Technology LLC and Clearlight Partners LLC. You are furnished with a device that drains your car's battery. You are then expected to bring the unit to a shop that charges you to reset the device and the company also charges an additional $70. Numerous complains can be seen about this most toxic of corporate horrors. Their customer service is routinely incompetent and more prone to making excuses than solving problems. If you probe deeply, they are likely politically connected --or-- they changed over time and a sociopath took over and the result is what can be expected. This company deserves to be dissolved so a more capable and less malevolent entity can dominate the industry.

Order removed. Restrictions on my DL removed. Order in hand. Intoxalock will not authorize removal. And that is just THIS issue.
Worst company EVER. I DO NOT RECOMMEND THIS COMPANY.

I have a long commute home after work and need to eat while driving. As always, I passed the test to start my car. As I am driving, I eat vegetables to tie me over until I get home. This particular commute, I was eating Jicama slices - a vegetable. 10 minutes into my commute, the device wants a retest. I take the test and it failed me, causing a service lockout. It asked for a retest 5 minutes later after its countdown and I pass. It tests me again 10 minutes later and I pass. I have passed every single test for the past year. So to get out of the bogus lockout, they charged 81 dollars and change. I felt this was unfair, so I contacted Intoxalock. They were able to waive the lockout fee this time only, but couldn't remove the failed test. Told me I would have to take it up with the state which I will, even though they only consider everything black and white and don't care about anything except punishing you for your mistake. It would be nice and avoid a lot of hassles if the devices could ask for a retest immediately after a failed test and if you pass the multiple retests, not docking you for a failed test, especially when what you are eating is a vegetable...and they can see that with camera they have watching you every second you are driving.

I got the paperwork in the mail and Had the device installed. I then called Penndot to make sure I had all my required paper work to recoeve my IIL (ignition interlock license). Penn dot told me I was not even eligible for the IIL because they did not have my jail processing forms. I had my weekend at jail scheduled but then covid hit and they told me I couldn't report to the jail because of the shutdown.

Why would Intoxalock send me paperwork if I was not eligible for it? I'm paying for this damn thing and I haven't moved my car in almost 8 months. Its been the most agitating thing I've had to ever deal with?

Is there anything I can do about this? Does anybody think I should get a lawyer?

Disgusting to think about how old these are and what you are inhaling during test. No possible way the inside can be cleaned/sterilized.
The screen is constantly scrolling different information (pauses, repetition, countdowns, "breathe", "clearing" "warning" etc). Keep in mind you need to read and wait through all the slow prompts as you are driving (I live in a state with the "hands free" law). How is this legal?
The warning beeps will scare you half to death. Then you have the random chirps it makes which will make you panic because you have no idea what it means. My original monthly quote was much lower than what I'm charged. They also charge you every 2 weeks not monthly. The installation WILL affect some of your bells and whistles in your car. I'm told they will be "fixed" after the device is removed. You will also be bombarded with emails about all the changes you need to make for device to work properly.

DO NOT TRUST INTOXALOCK. This company overcharged me & refused to compensate me for their mistakes.
I was lied to about the fees I would be charged. The sales rep Haley specifically told me many things such as that 50% of the install fee would be credited back toward my future costs. I was never told there was a length of service required or a cancelation fee. I was informed of those things when I called to cancel and set a removal date. Then the representative on the phone informed me that I did not actually sign that contract but was still responsible for the terms. I waited on hold for long periods of time always only to be transferred to an answering machine. When ever I asked to speak to a supervisor one was never available. I plan to take further action against this company. If anyone has had similar issues please contact me Brock Johnson so you can be involved in the case I have against Intoxalock.

I have all kinds of problems with my car including driving in the left lane without turning the wheel. Read the contract carefully, it states under warranties that "the device will operate properly during the term of your lease." Reason for breach of contract in small claims court or class action suit? Also blowing on that nazi box is distracted driving that the state tells you is 6 times worse than drunk driving. The reason texting while driving [5 seconds] is dangerous and blowing in a death box [1.5-2 minutes every 5 to 15 minutes] is legal is they both make money for our rich white overlords.

Less than a month before the intoaxolck device is to be removed the electronics in the car start to go haywire. Starter, alternator and battery all fried. Not to mention when initially signed up the contract was for a single bill per month upon the 3rd of every month as was agreed and recorded. Been billed twice a month all time and they refuse fix

I desmond peterson was intoxalock customer had a device installed in my vehicle from misleading representative I let him know what happened in another state as far as me having a device installed two years before not under the right authority or paperwork. This intoxalock rep still allowed me to go ahead and install I paid the fees and before I was to pay the first months payment it was revealed to me that I was not under the right paperwork intoxalock paid to get the device removed and have not yet refunded my money they continued to bill me after the device was removed. They told me to send proof of payments I did and it seems they are not deciding to pay back money they are taking out of my bank account
The representatives that I speak with continue to be rude and uninformative to whats going on with my case they do not proived their full names not allow me to speak to supervisor

I have had issues out of our hands with their handheld device. This time They end up shipping the new machine for calibration to a business rather than our home without informing us. I called numerous times waiting over an hour to talk to someone. Finally, when I got a hold of a live person they would disconnect the call as they were transferring me to an account specialist to file a complaint. The account specialist would not let me talk just said there was nothing they could do. She was so rude and without warning just placed me on hold for another 20 minutes just listening to their music just to hang up on me. before doing that she informed me the missed recalibration was reported to my husband's PO already and there was nothing they could do. How could they be so unprofessional dealing with people's freedom? I have looked for an email or an alternate number to file a complaint and can not find one. Today is 08/29/2020 Customer ID 1066785 the representative was stacy no further information and the account specialist didn't provide her name. I dialed [protected]

I've had so many problems using the Intoxalock with the low breath pressure setting. Has worked at times, then it doesn't, and I can't finish the last out breath. Have had to drive at least five or six miles with my horn going off. Got a new device under two weeks ago, and it's been no better. Have called customer service a number of times, having to wait up to 30 minutes to get through. Have been told different things by different reps, including being told to call back when the compliance department was open. Next rep told me that there is no way to transfer to compliance. And it seems that after a certain amount of time, I get disconnected, hearing "I can't hear you, " before the click. One rep even told me I should contact another company! I only have five more weeks, and don't want to pay to have this thing taken out and another device installed. On Wednesday, I asked to speak with a supervisor and was told that there wasn't one available, but I could leave a message and she'd call me back within 24-48 hours. Never happened. Not the first time I left a message for a supervisor. I find this lack of service unacceptable! I pay almost$100 a month for the service and should be able to drive my vehicle.

I have had intoxalock in my car now for a year. Went to get my license back was told I had been revoked since aug of last year. Now I need to start over. The mva has a letter to be signed at intoxalock dealer with "a raised" seal nobody knows what i'm talking about help. I'm trying to get this straightened out so that I can drive to my job in va. I don't even know where to begin, i've been on the phone everyday for hours trying to find somebody to answer me this is putting my family and in an inhumane spot as not being able to provide. My interlock is "still" in my vehicle never had it taken out. The form is for an installation that is already installed. Please help

On 05/15/2019 Intoxalock and I entered a lease with a customer ID#829472 being assigned to my account. I willingly entered this agreement predominantly because of their advertised assurance of assisting clients through the state of California DMV compliance requirements. These assigned agents possessing varied titles including "State Compliance Specialist" and State Experts" and "Compliance Coordinator" and Compliance Manager" and State Experts" within Intoxalock. On 06/21/2020 I fulfilled the California State DMV mandated 1 year IID requirement. I personally contacted the MAU and was verbally informed that the 1 year mandate was indeed completed as of 06/21/2020. At this point I then contacted Intoxalock and requested the assistance in assuring the compliance of and then the removal of the leased device. Within an hour of the request, I was called back with the good news that we could continue with the removal process. I had confidently assumed that Intoxalock had contacted the Monitoring Authority DMV because they assured me that we would now schedule the device removal. Removal occurred on 06/26/2020. On 06/29/2020 I obtained the Ignition Interlock Notice Of Removal (dl-922) and immediately attempted to submit it at my local DMV in person. At this time I was informed that my restricted license would be suspended because of an unauthorized removal of the IID and that I could not retain a restricted license unless I first reinstalled an IID and the DMV obtain a new Verification Of Installation Ignition interlock Form (DL 920).
Intoxalock is licensed in California and undergoes Occupational Licensing Compliance requirements that include the California Regulatory Notice Register Volume No. 40-2 Page 1755..."Requires an installer to verify a drivers eligibility with the department prior to installing or removing an IID".
The entirety of the afforementioned experience has been unfortunate but I remain hopeful that Intoxalock will be able to comply with their own expectation of accountability as well as the decent efforts to maintain their advertised services in assisting clients maintaining compliance within their states. Please Feel free to contact me at [protected] at your convenience.