Intoxalock
Reviews and Complaints

Customer service agents keep hanging up the calls, the device stop working and I had to pay for a wrecking service to take the vehicle from my job to the service center, I was told I was getting a new device shipped and I will get refunded for the reinstallation and recalibration, the device took four days to be shipped, was informed by a ride representative I was getting a credit for the whole month, and after the device was reinstalled withing the hour I got a lock out. I had to called three times to get someone because the agents keep hanging up, when I got someone they explain they will notate to get a credit for the lockout, I was not able to talk to a supervisor according to agents they are not authorized to contact a supervisor. It's been 11 days that I have been feeling with this company and their agents to get the reimbursement, they keep asking for the same invoices that I have send for a whole week. And they can't find the invoices I send them at [protected]@intoxolock.com. And while i'm still waiting to get refund of $290. And keep getting excuses. Now I was charge again for the payment and the credit is non existent. This company really sucks. I give kudos to the spanish representative they are more helpful but still with no resolution.

This is the worst company I've ever dealt with. I switched from smart start to intoxalock. I called them inquiring about their service and their device. The representative (salesmen) said so many amazing things about their company and their device. He called me every 2 weeks for 3 months asking me to switch. Finally I did. They knew I was switching companies. My appointment to have it removed was at  10am. Smart start had it removed in 15min. My appointment with intoxalock was at 1:30. Dropped my car off early around 11. 6 pm I called car toys (intoxalock service center) to check the status. I was informed it won't be ready for 3 days because they didnt get the device. They knew DOL only allows 24 hrs to have it reinstalled. I received notice of suspension from DOL... The salesman said I would have to pay 29$ for install and everything else encluding the calibration is free and that I only had to bring it in every 60 days. Then my debit card started getting automatic charges every 2 weeks. This device is almost impossible to blow in. 20 million times harder then my previous company. This is frustrating because it was one of the reasons why I switched. Tryied getting in touch with the salesmen. And that was impossible. Gives you 3 mins. To give a good sample. If I wasn't able to give a good breath sample my horn automatically started going off. Everytime I had to redo it. (while I'm driving down the road) on average it would take me about 4 tries before the device would accept it. Then I went to get in my car. And the device says that I had missed a device service. I never received any notice from the device regarding a service. I called them they said I need to have it towed in. I asked what happened and received multiple different reasons... First one said it was because my breath was warm or the device. It's been 100+  in the area I live in. Other reason was that I took 5 times to give a good sample. I had to pay 100$ fee plus I was not reimbursed for my tow. It was less then a month and the service and device just got worse and worse. So not I'm trying to switch  back to my original company. And looking at close to 400$ to have it removed from them because their company is the worst company ever. It's one thing or the other. I'm still trying to get it removed...

Since then the debited my account 2 times first 198$ then the next day 88$ they have said multiple times the will refund the 198$ but it's been 3 weeks and I still have yet to be refunded. The 88$ they debited they won't even admit that they took it.

The device completely drained my battery over night and now they want to charge me a 75$ for a violation. My is brand new. When I was with smart start my battery went dead multiple times. Not once did I receive a violation and charged for it.

I spoke with someone 8/12 to establish the account. I was given a monthly fee of $104 after having them remove roadside assistance that I didn't ask for. I was told that I needed to pay $27.50. I paid with my debit. I was then discouraged from finding an installation appointment. The same rep wanted to "take care" of it and said it might take a week. I asked if I could just find one on my own, again, and now he said I could.

I set an appointment for the following day 8/13. During installation I got on the app to "sign my lease" and was told that my account was past due, the balance was $0.00, I had been set up for bi-weekly payments, I couldn't pay until 7 days after installation, and they had a credit card on file that I never gave them. That card has been expired for over a decade and they shouldn't have it regardless.

I have attached a screenshot in case anyone needs clarification.

The two things that I feel I am entitled to are:

* 1 ) An honest response and receipt

* 2) A monthly billing statement like normal people receive

hours agoDetails
I've left many calls and emails with Nate McNamara and get no response. I've broken down three times on the side of the road, my car is still the shop because of your devise keeps shutting all electrical in my car. My recal date is Friday the 13th and I'm not sure I'll have my car back so I need to move the date but Nate won't call back as usual. This issue along with the price gouging is well documented with my state rep, BBB and Massachusetts AGs office. Treating people like money machines won't work with me. I'm an upstanding citizen in the world of AA and my reputation is impeccable. I have no problem being challenged by your company and your criminal price gouging tactics. It is well documented that I've been trying to get resolution on the matter of a possible miss recal date because I don't my car and it's still in the shop. I just want make sure I have as much documentation as possible for when your report me in violation. I have requested the complaint log you keep when I call into your help lines but was refused. As a matter of law this is illegal not to furnish me this info. The matter of my recal date being missed and receiving no help except that I can change it $40.00 even to the issue is yours is unacceptable and pricing gouging 101. I have been keeping a log of dates and times of emails, phone calls into your company and other agencies as reported. Your help will be appreciated but I doubt anything will happen.
What a company!

--
Sent from Gmail Mobile

I've been waiting a [censored]ing on these idiots to send the part needed and then they send the wrong one. I'm so [censored]ing mad right now. I have [censored] I need to Diane they are causing me to get behind. I have missed 3 days of work now. I swear to God this is the stupidest company I have ever had to deal with and regret going through them. My car is sitting at the shop and they won't let me take it. What the [censored] am I am supposed to do. Guess I can get a lawyer and sue their [censored]. They are inconsiderate and have no clue how their lack of intelligence is affecting others. I want my lost wages.

The product and service is not reliable.
Today I pay to have my vehicle towed to their installer to replace the entire unit.
Intoxalock (referred to from now on as "They" or "Them"), determined, after many of my attempted calls to resolve the issue of no power to the unit, to send a replacement.
They sent to the wrong service center in a different part of the state. When I finally confronted Them, I was gaslighted that it was my fault.
Now it's 13 days later and I will have my vehicle towed today to install an entire new system.

Besides my expense of dealing with rude customer service, no call back from the manager after repeated messages, no vehicle for 13 days so far, listening to the annoying music on hold, in addition to the annoying sound from the unit, I have reached the point where my business and mental health is being adversely and severely compromised.

I was given a $100 credit to my account in an attempt to placate me although the cost to me personally mentally and financially cannot be resolved with the $100 credit.

This thing They installed is destroying my life

I had the unit exchanged because of no power to unit. The exchanged one had no power either although Matt's mobile in Kenosha Wi said it checked out there.

A new relay was to be sent to Ericksons Auto trim on Lathrop Avenue in Racine Wi to be installed yesterday.
It was sent to Ericksons Auto trim in another part of the state.
Now Matt's Mobile in Kenosha is to receive the relay tomorrow although he doesn't know if he can do it for a week.

Needless to say I can't run a small business.
Now what are my recourses?

. I HAVE BEEN charged for MISSING A RECALIBRATION DATE BUT I WAS AT the service center they sent me to ON THE DATE OF MY reCALIBRATION AND THE SERVICE CENTER CLOSED FOR AN EMERGENCY an hour and a half early. I CALLED INTOXALOCK WHEN I ARRIVED AT THE CENTER AND NOTIFIED THEM and they were unable to find another center open that I could drive to before all centers in that area closed.

My car was running completely fine before having the device installed. I had to replace the battery about 1 week after it was installed which cost $115. I broke down in the middle of a busy highway, which almost caused multiple accidents, in addition to high stress and anxiety. I then had to get towed for $80. Now I need to replace the alternator. Every time I call to speak to someone takes 25 minutes. I cannot for the life of me get in touch with Duane Beers, the rep that sold the device to me. Every time I email him, I get ignored. Horrible service.

A individual is fraudulent using my address to hold on to his revoked drivers license while he moved out of state! This individual has unpaid court fees as well not upholding his agreement to Knox county to Obtain a valid hard ship license or current payments with intoxloc! He is willing driving in Miami dade county Florida on a revoked Tennessee license do to DUI!
Unpaid child support in both states
I was under criminal Investigation for fraud in Georgia! How can someone willingly break so many laws and get away with it?
As he is even being recorded by the intoxloc camera driving on revoked! I don't understand how someone that breaks the law risking innocent individuals by drinking and driving gets a second chance and he's like spitting in the state of Tennessee's face as well as the Florida and Georgia well he drives on his revoked license what is it gonna take for an essay family to lose a loved one for something to be done about this matter! His license was suspended in Miami Dade County and then he lied in the state of Tennessee and claimed he never had a license to obtain a drivers license that got revoked due to non Compliance of agreement of paying of court fees

Name-Marco Rivera
D.o. b - 11-02-1988
Social - [protected]

I had my device installed June 12 or June 17, 2020 by a nice lady, but she didn't have any idea what she was doing. I took the car to her 2 days in a row and ultimately had to leave it overnight & she was on the phone with tech support the entire time I was there getting directions. My horn & interior bells no longer work and have bought 2 batteries because the device will come back on at any random time, day or night w/o any knowledge of it. When I complained about it, I was told I could take it for inspection, but if it was not their fault it would be $85/hr out of my pocket. I have screenshots of my account and all of the charges and lockout fees and there is A WHOLE LOT! NOW, my "Intoxalock "lease was up on 6/12/21, however on my driver's license, it's a 6/17/21 removal date in bold red letters. But I can't do a thing until I sign a new lease, which is approximately $340 FOR 5 DAYS! I work part-time @ Dollar General and make very little and I feel like I've paid my debt to society and should be left alone by price gouging companies like INTOXALOCK! THE MOST AWFUL COMPANY EVER TO ME!

First off, your employees are rude and uncaring to anyone's needs. Second, your device has messed my car up. My battery is always dead and it was new. You device goes off even if the car is not running causing a lockout. That's happened 3 times now. I need my account credit back for those lock out fees before I demolish your device and you're out more money.

my device give me false positives quite often. some in the morning & i'm not sure why. Last sunday (june 6) on my lunch break i passed the initial test right away. between that & my 2nd test i ate Ben & Jerrys Thick Mint ice cream with nothing to drink. i failed the retest. because of ice cream. its also happened with peanut M&M's & coke during a lunch break. some mornings (like today) i had nothing to drink & eat in the morning but i still failed. i keep getting constant extension on my lease because your device sucks. your company is a big cheat.

Device messes with electrical system. From headlights suddenly not turning on to getting so much power they start on fire, the radio randomly starts flipping through channels, battery consistently gets drained, on my third battery in less than two years. Machine goes off long after keys have been removed, I've had two violations for missed retakes when I've been home for hours just to hear it going off long before I intended on going anywhere. Customer Service Representatives are rude and demanding. I've called for a false lockout violation and spoke to numerous different Reps and they all claim a different reason for being in lockout and all refused to help. I asked one guy to transfer me to a supervisor and he told me I had no right to request anything. I hung up on him, and called back to find the guy closed my account and I was forced to pay almost $400 in order to get back on the road and MN DMV violated me and gave me an additional six months. I've been sober going on five years, and to still have to deal/pay with/for this company holding me back from getting my license back while ruining my vehicles is absurd.

I was in my car eating lunch outside of work and it created a false failure that passed 2 minutes later.

I have not only been charged a reset fee, but two fees for the same incident and cannot get any resolution from Intoxalock.

I'd like a phone call from corporate to resolve. My previous attempts have been met with, "Sorry, I'll pass this on and give it 24-48 hours".

Seriously?!

I looked on internet to find an interlock device to install into my car. I do it for myself to get a restricted license. I am NOT convicted dui yet, police officers stopped me for no reason. And there is no blood test results. I saw a website Intoxalock. I called a number from website: [protected]. From the special list I need to pay $27 setup fee and $40 application fee. I just need to drive to 3824 union st, Fremont, ca. for install device. On Monday 5/10 I drove their to install the device and charge me $150 for installation. I needed the form to apply restricted license. I paid $150 installation fee to get a form. I couldn't get it. My name was wrong, my license plate wrong, and my vin number wrong. I called in to correct day and after day to correct. My car was at the shop, and there was no documentation for me to get the restricted license. I got no license and ask my wife for help to get the car home. My wife drives the car and I am passenger. It was taking me 15 minutes to start the car, and during driving every 5 minutes I need do a blow test. I failed and it sent the car into violation code 3. In order to remove it I need to pay $110. I have not sign the contract yet, I need to pay a violation code. I have not get correct documentation, and now asked me pay $110 more. I requested to remove the device. Intoxalock told me cannot remove. If remove I need to pay $120 to remove fee and $315.65 for early termination fee.Please I never used the product. I just file complaint this I know my money will not come back to just let other be aware of Intoxalock company.

From Intoxalock website don't believe the special list they are talk all nonsense and untrue. I have paid:
1) $27 setup fee
2) $40 applications fee
3) $150 installation fee (never tell you this until contract come, you will see the contract after install the device and you are get home with the contract.)
4) Device is not fit with me. I need to pay
5) $120 to remove
6) $315.65 early termination fee even you are not using Intoxalock product
7) I am unauthorized to change to my account, but Intoxalock charged into my account. Please advise authorities people.

PS. Don't believed website

Received letter from mva my interlock can be removed, completed program, mechanic says he needs authorization letter from intoxalock, they won't send me one, this is a never ending nightmaref. I am beyond frustrated

I tried to return device to UPS office. They advised me that I needed prepaid UPS slip and box from Intoxalock. I contacted your company on too many occasions to get the box and UPS slips to return. 2 weeks ago they said the box and slips would be at my home May 3 then May 7. As of today I had not received them. Called again today and they told me check back in 72 hours. For what.

My name is David Evans. 21815 Siberian Elm Lane. Houston Tx 77073. Phone [protected]. I'm trying to resolve this issue and get these items returned. Can you please get someone to follow up. The can even email me the slips. I can get my own boxes. My email address is [protected]@gmail.com

Please assist as soon as possible.

I haven't gotten a straight answer from their "customer service" reps regarding hidden fees and signing the lease agreement which says I am leasing for 4 months even though the state mandated 30 days. Lease says there is $221 "early cancellation" fee which worries me and was not disclosed by rep on phone. Also adding insurance cost without telling me that plus all other horrible reviews regarding automotive failure/damage that they won't cover is disturbing. I asked for a lease revision but they assured me that they wouldn't charge me. I want proof before I sign. Lastly, device install appt was never made with car toys in Tacoma so when I arrived after a ferry ride and lost wages I couldn't get in installed and had to return next day. Intoxolock blamed the installer and offered no compensation after repeated requests. DON'T USE THIS COMPANY!

April 17, 2021
Michael Thompson
2138 Lincoln Way Easy
Chambersburg, Pa. 17202

Please help me I am now having a problem. I immediately contacted customer service. Sean or Shawn answered. He was a young men with very little training in customer service. He used aggressive disrespectful tones addressing my concern about the rolling lockout. I asked to speak to his supervisor and he continued to use aggressive disrespectful tones in addressing me. He stated that there is no supervisor so you will have to listen to me. I'm sorry but I do not have to listen to someone who has no ability to handle customer service issues. so I got out of my vehicle and I assume the count down began as it has done before. the device waits until I exit the car and then begins the count down. This time I went into Sheets returned approximately 5 minutes later to lockout displayed on the device. I am simply requesting that someone help me by rescinding these fees. I currently am unemployed filing for disability insurance. I live off of food stamps and medical assistance. I can't afford these fees. I have had this device in for 2 years when it was only supposed to be 1 year originally. that is $1000 plus recalibration and lockout fees due to Penn-dot's inability to get my documents organized due to covid restrictions. Please help me.