Istanbul International Airport (IST) review: Wheelchair services (air clinic)

On the 6th March 2025, I travelled with my family from Islamabad Airport to Istanbul Airport where I had 3 hour stop over. Waiting for our flight TK1995. I have 2 family member who have learning disabilities and are have no mobility and are wheelchair users. Firstly I had asked the airport to provide our personal wheelchairs to be given at the airport as they have special moulded wheelchairs. Wheelchair services (air clinic) said we would get them shortly after arriving to the next waiting area. Secondly the people who are assisting us with the family members would not explain to us where they were taking us as they made us go around in circles 4 times around the airport. They kept ignoring us when asking where they were taking them. The assistants then transferred the 2 family members 8 times out of wheelchair and transferred them into different wheelchairs and nearly dropped them while moving them. When we asked them to be careful they ignored us and drove off with the electric wheelchair with our family members without informing us where they were taking them and we got lost as we didn't know where they had taken them as they would ignore every time we would ask them. Once we got to the gate, the assistants left us at a waiting area, we tried to take the family members to the toilets and the assistants said we were not allowed to take the wheelchairs out of the waiting area! I had to explain several times they need the wheelchairs to take them to the toilets. After this they left us at the waiting area until our gates opened. Once our gate opened we had to take the wheelchairs ourselves to the gate as no assistance was provided. I took names of the assistants (Ramazan Yegan & Ahmed) and said I would make a complaint and their reply was 'go ahead with a thumbs up'.

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