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I've been calling to the number for passport, sending emails, I went yesterday 18/02/25 at the Italian consulate to ask for my passport due to I've to travel urgent on 20/02/2025, bought my flight ticket, and I was told to back today morning (19/02/2025), telling that I not live in London, NOTHING IS WORKING PROPERLY.
I'm complaining for the delay of my passport applied on 03/12/2024, non receiving any feedback regarding until weeks ago about my address issue, knowing that it couldn't be the obstacle to renew a passport, it damage to a person life.
Any reviews for the service? it seems a complicated attitude towards people willing to ask for a practical, smooth, fluent service. A review for this is minimal, the assistance is creating discomfort in asking for something important in one's life. Why don't the Italian Consulate do this right?
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The Italian General Consulate in London is a bureaucratic mess. They do not answer telephone calls, it takes many months to get a passport, and even people with urgent needs face unbearable delays. There is no communication, no responsibility, and no action taken towards time sensitive issues. What is even more shocking is that their gross incompetence practically dismantles lives and keeps people imprisoned. If it is beyond their capability, escalate everything to the Italian Ministry of Foreign Affairs, reach out to your local Member of Parliament for help, and make their blunders well known. Someone needs to make them answer for the unconscionable lack of service.