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CB Travel and Vacations iTravel2000 Vacation package cancellation before 24hrs
iTravel2000

iTravel2000 review: Vacation package cancellation before 24hrs

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10:04 am EST
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This complaint is in regard to 3337082 booking from Itravel2000 via West Jet.

We got our ticket on Sun Nov 12th and right after due to some personal matters we had to cancel or postpone our vacation, so I called customer service and office was closed.

I called on Mon morning and extension 27164 told me that we have to pay $100 each and we cannot cancel! We can just exchange to a different day.

Then my wife called extension 27037 Mital and he said that we might be able to cancel just with $50 penalty per person since its less that 24hrs and he will call back.

He called my wife back and since my wife was at work he left à voicemails for my wife saying: he is on the phone with someone & he needs an immediate response from me. My wife called him after 3 minutes and he didn’t pick up. She left him a voicemail; he didn’t call her back. Then I called him and he picked up & said it’s more than 24 hrs and he cannot do anything!

When we started the process it less than 24 hrs.

This is not fair and clear…

Desired outcome: We need a response and compensation from Itravel2000

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  1. iTravel2000 Contacts

  2. iTravel2000 phone numbers
    +1 (866) 969-3325
    +1 (866) 969-3325
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    Reservations
    +1 (905) 238-3399
    +1 (905) 238-3399
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    Head Office
  3. iTravel2000 emails
  4. iTravel2000 address
    5450 Explorer Dr., Suite 400, Mississauga, Ontario, L4W5N1, Canada
  5. iTravel2000 social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024