iTunes
Reviews and Complaints

On 8/22/17 I called to notify that I had 2 fraudulent charges on my acct. Since then I have called 3 times & emailed twice to get this resolved. I was assured each time this would be taken care of. I rec'd back 1 of the charges & am still waiting on the 2nd one. This is ridiculous that a customer has to make all these attempts & no one there is doing their job!
The charge was on 6/24/17 for $19.88. I made NO purchases! This is fraud.
I want this refunded now. I should not have had to wait a month with no resolution. My contact email is: [protected]@hotmail.com.
My iTunes id is: [protected]@hotmail.com. PLEASE read the notes & emails. Listen to the calls. Customer Service should be ashamed of themselves. This is a simple fix & should have been taken care of properly the 1st time I called.

My name is Ingrida Suminskiene, account holder of an apple account as i.[protected]@gmail.com. In July, 2017 I realised that my bank charged me £9.99 for the past 4 months starting from March, 2017 for the products I did not use. (overall £40). I called the UK I-tunes team and they promised to investigate it. The investigation showed that my account was used by somebody else, not me and I got the refund from the bank.
To get the problem sorted I had to get through 084 numbers and my phone company (O2) charged me £70 for talking to both I-tunes and the bank, who had to block my card, etc... So by getting £40 pound back I had to sacrifice £70... Not funny at all.
Later on this month, I checked my bank account balance and realised the I-tunes charged me another £40. I called customer services for I-tunes again to find out what it was, so they said that they don't see a fraud and they have to take the charge back. I begged to tell me the name of the user (if there was one?!) who was using my account to pay for their I-tunes, but they explained it's a consumer protection issue. Furthermore, I asked the I-tunes people to block my account or card permanently, but I can still see some small amounts coming from my account, that says I-tunes on it.
Please help me to sort this out, and get my money both for I-tunes and my phone bill back. Also, I want to put a block for any purchases on I-tunes from my account.

Regarding Case: [protected] following my frustrating phone conversation with you representative this afternoon. I have been trying to cancel a subscription begun more than a year ago for additional ITUNEs storage on my IPhone. But, seven months ago, I switched to an Android and no longer need this service. The problem is that ITUNEs has been charging my credit card twice monthly at .99 cents. My bank, Chase, has been issuing credits each month but they recommended I contact ITUNEs to cancel the subscription.

But, I was not able to do so today because the last four digits of the credit card that I used to start the subscription do not match with what is in your file. That's because Chase recently issued me a new charge card.

It is very frustrating and unacceptable that ITUNEs is asking for more information besides my e-mail address, name and identify which can be easily established by providing the new credit card number. If need be, I can send aa copy of the most recent bank statement showing ITUNEs charges to my credit card.

I trust you will resolve this issue right away. I should not be victimized because I am no longer an ITUNEs customer.

Frank Pagani
[protected]
[protected]@yahoo.com

Apple has led me to believe an app was free, and all of the time charging me I went back to2011, and I can't believe the things they have charged me for without authorization, that I thought were for free. I am removing all payment cards from my account. Is there no truth or integrity in business anymore. I'm paranoid to click on anything Apple now, for fear of getting billed. That sucks since I always liked Apple products. Time for a change. Their not the only show in town. Since I heard all of the unreasonable request denied by Apple I'm not going to even try, to get my situation corrected, I'm just getting off the Apple Bus. Anyone interested in an iPhone 6 plus 128 GB. All offer's considered. I can be emailed at [protected]@yahoo.com. Case included. Apple you disappointed me.

I had a huge music library and one day everything simply disappeared! I have no idea what happened to my music, but everything was gone. I contacted iTunes support service and explained the situation but they did not reply. Then I sent another request, and later few more - but they never bothered to reply!
I am extremely disappointed with iTunes! This is a well known company, and I was expecting better service from them. I spent so much money buying music from iTunes and it seems that there is no way to get my money or music back. What a scam!

I think this may be a fishing email. I did not request this and do not want netflix.

Begin forwarded message:

From: iTunes Store
Date: January 6, 2017 at 8:49:56 PM CST
To: [protected]@aol.com
Subject: Great news, We've Shipped Your Order: [EO522014637]

Dear [protected]@aol.com,
This email confirms your purchase of the following subscription:
Name of Subscription:

Netflix 1S Plan
Name of Application:

Netflix
Content Provider:

Netflix, Inc.
Date of purchase:

06 January 2017
Subscription Period:

1 month
Price:

$35.99
Payment Method:

iTunes account
The subscription period will automatically renew unless you turn it off no later than 24 hours before the end of the current period. To cancel auto-renewal or manage your subscriptions, click below and sign in.
You can cancel a Subscription at any time: Cancel / Refund Subscriptions

Regards,
The iTunes Store team

Apple respects your privacy.
Information regarding your personal information can be viewed at https://www.apple.com/privacy/

Copyright ▒.2017 iTunes S.▒ r.l. All rights reserved

I have just received a message from my bank on credit card charges of $ 34.99 from Itunes, either I did't even open my itune account and in my purchasing history, I did not even purchase any thing. But I am surprised that how I have gotten this deduction?

I don't know what happen to iTunes. Its pretty crappy anymore. When I want to view a song it won't play yet I can switch over to my music list and the songs play no problem. When something works I wish they would leave it alone. That's the reason I don't upgrade. I have bought 1500 + songs from iTunes. For a number of different songs they have charged me twice, three and four times for the same song. That adds up. I'm not requesting a refund but I would like it credited to my itune account so that I can buy more music should itunes ever start working again correctly.

Did you ever notice that, when you want to transfer music from your computer to your ipad, you have to transfer ALL your music to your ipad. Then, on your ipad, you have to delete the music you DIDN'T want to transfer. Same thing with photos. You have to transfer ALL your photos, via iTunes, from your computer, then delete the photos you DIDN'T want to transfer. Well...on my android tablet and android phone I DON'T have that problem. I just transfer music and photos from the folder in my computer to the appropriate folder on my tablet or phone. and it's there. 1, 2, 3 and you're done ! I'm getting rid of all my IOS stuff. Totally switching over to Android. Besides, the people at Apple are getting the "puffed-up" chest attitude. Their attitude is going to do them in.
Gary Stanullwich

There are three credit card charges on my account that I did not purchase, all from the Apple I tunes Store.I do not now or have I ever had music on my phone. I do however have some FREE games on there for my grand daughter.The amount of the false charges is $17.36, and I would appreciate that they be removed.Please respond soon if any more information is needed from me, at D.tHANK [protected]@aol.com. Thank you.

I had two charges of 21.24 each. Both on Feb 27th. How do I get the money credited to my account.

My e- mail is. [protected]@yahoo.com

I received my credit card bill and about had a "heart attack" there was $290.50 dollars worth of charges from the Apple Itunes Store I never have bought anything from there that I remember. These seem to be games so I did some checking and apparently one of my grandchildren who is only 11 yrs old got my credit card out and used it to buy a game without my permission but looking at bill she got more than one game. Is there anything I can do about this? I did not authorize these purchases and cannot believe a company would just let someone goes crazy like this. I even have a privacy guard on this credit card. What can we do about these charges?
Please email me back at [protected]@live .com

I checked my mail and found a charge to iTunes for a purchase made for the game Hay Day that I did not make! I want this credited back!

My name is Nancy Moulton and I live in Moab, Utah. On the 5th of July someone fraudulently used my debit card number to purchase 5 Itune items at $10.76 each for a total of $53.80. This has thrown our account into overdraft and we cannot cover it until my Social Security check comes in this next week. I would like it if you could cancel those items if possible and I would like to find out who did this. I have filed a police report with the Moab Police Department and they may be contacting you also. Please let me know what if there is anything you can do.
Thank you for your attention to this matter and I hope to hear favorably from you soon. My email address is: [protected]@frontiernet.net.
Thank you again, Nancy Moulton

When I checked my bank balance today I saw this charge from chase morgan. I did not authorize a charge to them for this amount. They apparently just take money for something you did not authorize. As I am on social security disability, this will cause me undo costs that I cannot afford.

When downloading apps, it claims my password is wrong even though I put in the same password as I did when I logged in in the first place. It's a simple cut/paste procedure. Not only did it take nearly 5 minutes to send an email for me to do this, it didn't like my birthday and it didn't like my new password even though it fit ALL their "criteria". The site is just a nitpicky POS. I told them they were going to reset this password and this was a load of bull to waste a half hour over this.

iTunes charged my credit card $99.99 for a "bag of coins" in a child's game "Tap Zoo". The purchase is an "in App" purchase and requires no password or security to complete. My 6 year old made the purchase and is not authorized to charge to the iTunes account or the credit card. We had $150 in charges 4 months ago and they refunded those charges. Today they said - we can only do that once, you will have to file a complaint with your card holder. The charge had not even cleared my bank when I called and was still in a pre-authorization status. Putting $99 coins in a 'free' app designed for children without requiring security authorization seems underhanded at best and should be unlawful! BUYER BEWARE!

I have been charged $99 for itunes which I don't even use. When I call the number apple gave my bank, the automated answer is to refer to "apple.com/support/cc". Of course there is no place to email my concern. So I call [protected] listed as a contact number and I found it is a bank wanting me to indicated "checking or savings account". So I found another number "[protected]" only to find I had to leave my phone number because offices were closed. I have filed a complaint with the BBB and have begun telling people about what has happened. Obviously, apple really doesn't care or they would have safeguards in place. Where is Dr. Deming when you need him?

On numerous occassions have paid full price for albums throught iTunes for my iPhone, but there have been varying problems with various tracks in various albums. This morning (11 February 2012) I tried to purchase Ballade pour Adeline by Richard Clayderman, through my iTunes account, and after paying the 99c for the single track, and then downloaded it and listened to it, it was NOT the track I wanted, instead I got "hey Jude - by Richard Clayderman"

Where can I go to complain, get my money back AND get the song that I actually want? I refuse to continue downloading off of iTunes if this sort of thing is going to continue.

I downloaded what was supposed to be free update downloads on 9 updates. My account has now been charged approximately $34.00. So if it's a free update download, why has my account been charged this amount. This has now left my children and I $35.00 to live on until next week. I have since cancelled my card and will now no longer music or download anything from iTunes. When it's says free, it should be free. Pathetic way to get money out of your customers.