Jacquie Lawson Ecards review: My premium subscription

I do not know where to start. If it wasn't for the excellent greeting cards they create, I would never put up with this insane problem.

I will try to explain this situation, and simplify it, as best I can.

I have (or at least I should have) a paid premium subscription for which they religiously debit my bank account $6.35 on the 10th of each month.

The problem is I keep paying, yet every time (with the exception of several days from last October through present date, when I actually was able to send out about 9 cards), when I attempt to send a card, I am blocked with a message saying I "must join" to send any premium cards. I have written numerous emails explaining this to them and it's like talking to a wall. At first, they said my subscription was done through Google, and it was their fault. So, I cancelled that one and signed up directly with them, and nothing changed. I basically paid approximately 8 months totaling $50.80 for nothing (a 2-year subscription with them costs $45.00; that's how ridiculous this is). They never offered any type of refund (they really could simplify things if they give me the 2 -year subscription), but even then, I can see the same thing happening; my trying to send a card and there writing, "I have to join", blah, blah, blah. All I get from them are these idiot emails saying thanks for your new subscription, which is supposed to reup each month, but the only things that reup are the charges. →EVERY TIME I try to send a card, it tells me I "have to join" in order to send any of their premium cards. We were not, and still cannot, send ANY birthday cards, holiday cards, etc. to ANY of our numerous customers. I've never encountered a company so lacking in intelligence, competence or concern.

I am at the end of my rope and would greatly value your assistance.

Thank you.