Jagex
Reviews and Complaints

Mod_Harriet,
I am supprised to see a jegex employee actualy looks here. I mentioned on other jagex/runescape posts about needing help from you guys before on my account but your site is hard to navigate and not user friendly.

about what Mod mentioned some stam/origen pages have embeded viruses. you look at a game for what it is and bingo virused. then they see what you use for email and there you go. even with my anti virus firewalls i still get new viruses that it doesnt know exist yet.

Hey

Sorry to hear you have been having problems with Spam emails. If you have received emails which appear to be from Jagex they are likely phishing emails designed to steal RuneScape account details and are not from us. Phishers usually bulk-send emails to a list of randomly generated or purchased email addresses in the hopes that they will “get lucky” and find someone to whom their email appears relevant.

To avoid seeing them in future I would recommend that mark these emails as “Spam” or “Junk” in your email spam filter. Alternatively, you can forward one of them to your email provider as a “Phishing Scam” and they should be blocked.

In future, if you need more help in regards to these kind of emails or have another query, please feel free to contact us at accounthelp@jagex.com.

Thank you

Mod Harriet

Account Help Team
Jagex
accounthelp@jagex.com

you are a member of a steam/origen webpage correct?

I get emails from them too but unlike you i get them cause it was my game email. i broke off ties with them after they shafd me from my account by not returning it to me just cause the passwords i had on my file were wrong.
now in answer to the emails sent to your work email. it is a scam/hacker email trying to steal your account. i know cause my world of warcraft email is aol not hotmail and they sen it to my hotmail.

Hey there,

Sorry to hear you are having issues with our game. Can I suggest you email us at accounthelp@jagex.com, this is the best place for us to hear about problems you are experiencing and lets us help you out far easier than on a forum!

Kind regards

Mod Harriet
Account Help Team
Jagex
Accounthelp@jagex.com

War of Legends servers are constantly down and the gameplay is extremely laggish...the entire game is designed based on gambling for odds and upgrading your legends requires hundreds even thousands of mouse clicks in some cases in hopes that u "accidently" double click and mess up at some point...the game is very poorly designed and maintained.

Horrible game...it is designed to take ur money and the only way to advance is to pay real money...lag is just unbearable and the servers are constantly down...I would not suggest this game to an enemy more less a friend

Mod Harriet. Jagex has a serious in game hacking problem they will not admit to! Fault is always laid blame to the account holder. I to was accused of "botting" and rolled back. THIS NEVER HAPPENED. No reply was ever given to my appeal and to top it off my account has been hacked and 300 million in items and gold removed! Jagex reply? My fault! I have paid money to this game for it to be ruined by your flawed system and customer service. User names everywhere "jsvhewn2i34ry3" are u serious? and this is not a "bot"? But you roll back my PAID account claiming botting you are so full of it! Cant give back stolen items? I worked and PAID for these items with my membership and another "member" of your game stole these things and I am told it is MY FAULT?! Worst your mods treat everyone as though we are a teen child. I am a middle aged adult paying for my account and my two children. I will not accept your false statements and LIES to your customers. Jagex has allowed everything I PAID FOR to be taken or rolled back; now I expect a full refund for my entire membership or return of everything lost. I will continue customer complaints to every agency on the entire planet to warn everyone of your shady company.

*sighs* well went through 3 Jagex Mods and i still can't get my account even after giving them all the data i remember putting on the account. no one but me knows the stuff in it and they can't locate or admit that it is my account. reminds me why i left jagex for aeria games to beta test for them when they offered.

Hey Darthvader3,

Sorry you have had some security issues with your account. Can I kindly suggest you email me at accounthelp@jagex.com, this is the best place for us to investigate what is going on in regards to your account, track down the people who have done this and see what we can do to help you.

Thank you

Mod Harriet

Account Help Team
Jagex
accounthelp@jagex.com

Mod Harriet, I have seen your numerous posts on your forums as well as other "Mods". Jagex has a serious in game problem you will not address! I to was accused of "botting" and rolled back. THIS NEVER HAPPENED. No reply was ever given to my appeal and to top it off my account has been hacked and 300 million in items and gold removed! Jagex reply? My fault! I have paid money to this game for it to be ruined by your flawed system and customer service. User names everywhere "jsvhewn2i34ry3" are u serious? and this is not a "bot"? But you roll back my PAID account claiming botting you are so full of it! Cant give back stolen items? I worked and PAID for these items with my membership and another "member" of your game stole these things and I am told it is MY FAULT?! Worst your mods treat everyone as though we are a teen child. I ma'am am not, nor will I accept your false statements and LIES to your customers. Jagex has taken everything I PAID FOR now I expect a full refund for my entire membership or return of everything lost. I will continue customer complaints to every agency on the entire planet to warn everyone of your shady company.

Hey Joe 

Sorry to hear you have been having some issues with the ban on your account. If you could email us at accounthelp@jagex.com with your RuneScape account name, we can pass this on to our specialist macro team who will review the offence on the account.

Kind regards

Mod Harriet
Account Help Team
Jagex
Accounthelp@jagex.com

i have recieved an SMS Regarding won the value of amoumt $500, 000 WM mobile promo
intl mobile draw this value of amout i dont know to claim so please guide mein earliest.

there is so many bots that it is impossible for me to make money i made money by killing green and dragons but there are 50 million bots at each place.

Try freerealms.com...he may enjoy that one

[can a admin move my last post to gaiaonline complaint that asks who it is run by? it accidentaly got posted here when i logged in on this topic after my browser froze.] jagex i think just wants to steal money. I was a beta tester for runescape and i recently went to reclaim my account. contacted my "handler" from when i was a beta tester, gave her all my data that was on the account. only thing wrong was that i cant recall the password. gave them 3 as they asked i knew it was. she refused to give it back to me despite me sending the request on my old email which was the one i contacted her when i was a beta tester. realy? you wont give me my account when you KNOW it is me? that is just sad.

they banned me for hacking when i was asleep. just cause i had a similar item to what was stolen. as to who its run by, according to a interview with the ceo a guy who doesnt care about the customer. he says and i qoute about his daily ruiten. "i get up, ban 50, 000 users for no reason. then sip a margarita while jacking off to japaness anime porn. then go to bed and do it all over again the next day." when asked about the enhancements that help the users fix the errorss gaia online has, he said "oh i know about them. i use them, and i ban anyone else with them. i ban users to keep the economy going." realy? thats a lame excuse, how about making the monthly items perminant to buy at a high price. that is more senseable than banning to keep economy. the users? he basicaly said in the interview i dont care about them. all i was is to take their money. as i told the BBB they are violating the law in muiltiple states and countries. the guy i suposidly hacked, was from another country. let me ask you this. how can you hack someone when 1) you have it stated "any trade not asking for something i reserve the right to belive it is a gift", 2) your asleep cause it is 12am, 3) your computer is off, 4) your internet is off, you dont know the password or user at all, 5) you dont know how to hack at all, 6) you dont know any user's name or password, and 7) your account is offline not logged in when the trade happens[not the accepting from your end only the other end]? it is impossible in my book cause supposidly my ip was on the account i allegedly hacked. i offered to return the items to the user if they gave me time to recover them due to me being hacked 6 days after the "Event" happend.

fist of guthix and clan wars are still there they are near faladore

i hope jagex gets this message. i dont want to be rude or anything i just want my money back. A while ago i spent about 7.2m on all four pages for the zamorak book. i put each page in the book. After a while i decided it wasnt worth the cash. i tried to take out the pages. i then realised that you could not take out the pages, its a little stupid. you SHOULD be able to take out pages in a book. i dont think 7.2m is worth it. all you get to do with the book is preach with it when completed. its common sense, you can put in pages, you should be able to take the pages out (and re- sell them for your money back) i hope you think about this and update the books so you can take the pages out again. thankyou

i know about 2000 people that hate the new update that u hit something and then x it by 10 so gay

My runescape user name Fisto29 was robbed. It wus sum dooshbag named I Load Bowls. The ### robbed me. He took my chainarmor, scimiter, and kiteshield. AND THEY WERE RUNE!
Here's how he did it: He got me to his house saying that he wanted to do a youtube video for sum glitch called chair walking. I was ready to be on my first youtube video when, we were almost done, he tells me to put down my scim, shield, and chainbody. Then guess wut? He kicks me out and takes my stuff! I tried to get back in, but he locks me out. Again, his name is I Load Bowls, he's lvl 94, probably had a lvl99 cooking cape. If u see him, plz support me here.

u know what im really getting sick of your stupid rules
recentally i complained about a stupid muteing now they IDIOTS eho work at your company have done it again i WASNT EVEN SAYING ANYTHING BAD for gods sake suck [censored] comein to a clan chat and starts calling us all ### lovers i reply with a word that was helf blancked out and i get muted again wtf r u all doing over there?
are you just the THICKEST people EVER?
not just havent u replyed to my previous complaint but you are still enforceing the most REDICIOUS rules.
if i dont recieve a reply to this with in a WEEK then im going to send this complaint to every employee at jagex and all its other associates then if i still dont get a reply i am going to spam every computor u own includeing your employees personal computors! REPLY THIS IS YOUR LAST CHANCE!

ALSO I AM SO ANNOIED IM SENDING THIS TO YOUR BOSS NOW!
DON'T YOU DARE IGNORE ME!

my e-mail is sam.telford@btopenworld.com

I cannot beleive this outrage!
My dad paid for my acc to be a member on runescape and they cut me off.
All I wanted to do is get on my acc on runescape on a members world and then nothing.
It said I needed to be a member when I knew I was still a member.
Please write to me as soon as possible.

P.S. My acc is Flamel50.
P.S.S. its not 150 its L50

I have been trying to recover my lost account of 3 years for 1 week! I have had enough of this stupid account recovery system! I hope this gets to them because they are the worst company ever. My account is flames511 you can check the hiscores he was good. I made him like 6 years ago and I can't remember any old passwords or anything... And I even paid money to them and now I get this? They should really improve this system it's getting on my nerves.

jagex i think just wants to steal money. I was a beta tester for runescape and i recently went to reclaim my account. contacted my "handler" from when i was a beta tester, gave her all my data that was on the account. only thing wrong was that i cant recall the password. gave them 3 as they asked i knew it was. she refused to give it back to me despite me sending the request on my old email which was the one i contacted her when i was a beta tester. realy? you wont give me my account when you KNOW it is me? that is just sad.

Then i went and gave them every record i have of the account. this was back when it was free, went to the bbb and still they wont hand over the account. instead accuse me of selling my account AND saying im a loyal customer and they want to give me free items. THEY ARE FRAUDULENT TEAR THEM DOWN.

Wow what a way to solve the problem especially if 90& of first time rule 1 breakers don't get permanently muted. Also some advice: Spamming them won't do anything... They can just ip ban you, ignore you, permanently mute and even ban you, probably even press charges if they really wanted to... So heres 3 good choices:
#1: Create a new account and forget maybe even completely forget that old account pretend you never had it
#2: QUIT Runescape and never come back once again forget about it or come back 2 years later.
#3: If you life is "over" then a good way to end it is to go to the tip of the Empire State Building and simply jump.

Try contacting customer support and/or dispute charges if it didn't work and they denied. If it doesn't work then just dispute...

Try to put a realy hard password and you could have a keylogger from visting any runescape fansites. Also i suggest not letting your son play this game. Its alot of fun but wastes alot of time.

a key logger is something that can see the keys you press in the order you press them. they are normally hidden in files you may download even wallpapers for your background from sites other than jagex or runescape. this might sound stupid but make sure your typing it perfectly without caps lock on

once again, i wish you and your son best of luck

if he gets them changed every time, then you may have a keylogger on your computer which can normally be removed simply by a virus scan. If nothing comes up, then i have nothing else to tell ya.

tell you and your son good luck:)

Jagex, Your game Runescape is great but the mini games are flawed. The stealing creation game is 100% guarenteed ruined by the few people who just go there to kill and not gather. This completely ruins the game as for someone like myself who only wants to get points and go the task at hand is rendered impossible. Yes, it's a nice idea, but did you think about the max level players going there being disruptive? I don't think so, fix this issue so that there's an element of fairness in the combat. As it stands a lvl 1 can attack a lvl 138, how is that fair? Tactics such as standing by the re-spawn point eliminating any action from the opposing team is just disrespectful.
You have updates regularly, please impose a "wilderness" style level match or "pickpocket" style level cap for attackers.

i submitted 4 account appels and they all said denied i want my account back i havent played for quite long so i dont remeber some stuff like when i made the account so thats probably why but i want my account back it is called i is jebus and the username/email is ppoopp@hotmail.com sp please can i have my account back.please please please please..

This complaint is absolutely legitimate. Jagex has a serious problem within their system and will do nothing to correct the problem. The blame for any issues is always laid directly on the customer if a response is ever (rarely) received.

I paid for a 30 day membership for my grand-sons' birthday last month ONLY! low and behold they tried to take it upon themselves to help themselves to my credit card again this month..I get texts as soon as my card gets charged..it comes across my cell phone.something needs to be done to these companies that think they can go and charge without permission!

Hey

Thanks for posting this up. If you want to talk to us further about any complaints you have about our game or suggestions, please can you email us at accounthelp@jagex.com. This is the best place for us to hear you and respond to you.

kind regards
Mod Harriet
Account Help Team
Jagex
Accounthelp@jagex.com