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Below I posted the transactions i have gotten from jagex and myself.. This is nuts! They do not care about protecting users, only collecting money.
Hi there,
Thank you for contacting Jagex billing support.
As previously told the only way to regain access to your account is to submit a successful accounr recovery request.
The payment you made via PayPal is a one off payment and cannot be cancelled or refunded.
When you made the payment you agreed to the following Terms and Conditions:
• You have read and agree to the Terms and Conditions and Privacy Policy.
• You are making a payment on behalf of yourself or a member of your immediate family.
• You have permission from the person who owns the PayPal account. Any instances of fraud will be passed to local law enforcement agencies and will cause your account to be banned.
• No refunds can be offered for unwanted membership, and membership cannot be transferred between accounts.
• Your IP is XXXXXXXXXX Date and time: XXXXXXXXXXXXX
Unfortunately we are unable to refund your payment.
Before taking any further action, we would encourage you to read our Terms & Conditions, accessible at the bottom of our homepage which can be found via www.runescape.com.
If after reading our Terms & Conditions you still wish to pursue legal action, please inform your legal representative of the Terms & Conditions as they will need to be made fully aware of their contents.
Should you then still wish to proceed with your legal action, you will then need to arrange for your legal representative to contact us via the below address:
Jagex Ltd
St Andrews House
90 St Andrews Road
Cambridge, CB4 1DL
We will need to be provided with proof as to your legal representative’s identity and the legal action you intend to take, as well as your exact reasons for taking this action.
Please be aware that we are unable to discuss issues of a legal nature any further until such correspondence is received, as such we would ask you to follow the action outlined above.
I hope this resolves your query.
Kind regards,
Mod Nab
Jagex Billing Support
**BREAKING NEWS!** PayPal Recurring has now been launched! Fed up of having to re-subscribe every time your payment expires? Why not try the new PayPal recurring payment option? This payment method ensures continuous membership without the need to re-subscribe each and every month. You will no longer have to worry about your membership, you can just continue playing the game!
From: Me
Sent: Wednesday, January 07, 2009 3:29 AM
To: Billing Support EN Mailbox
Subject: Re: Problem accessing account, possible hacked account, 12 month purchase involved, and the account reset process is not working.
Mod Nab and Jagex billing representatives,
That is very unfortunate, as now I am forced to contact the FTC, the BBB, and legal representation. This email serves as my official notification to you that there was a problem with a billed account. You are at risk at violating not only privacy act laws, but FTC laws as well. Since you are an Internet based business, you fall under the jurisdiction of the FTC, and possibly even the FBI depending on what fractures of law they determine has happened. This is one last opportunity for you to either 1. Cancel and show confirmation of the cancelled account, prorated refund of funds given. 2 As i have explained earlier the password recover option is not working, and to the best of our knowledge unable to get it to work. I have given you proof of purchase, which indicates that the bill was paid using this email address, transaction, timestamp, and confirmation numbers. This is certainly proof enough of the who the account belongs to. So again, please correct this issue. I will be blogging in the most heavily of manner with this. If I do not get a reply, I will also blog that fact. And again I will contact the agencies listed above to find resolution for this matter.
Also, please be aware, This is also notification that the account in question has been compromised. This "Compromised Account" is tied to my paypal account, and if I find further charges coming from your site to my Paypal account, you will be liable for all said charges. You will be charged and prosecuted much in the same way as a department store would for not securing proof of card ownership when similar credit card fraud activities happen. So please, don't be stubborn and put your company at risk of class action lawsuits, criminal charges, and FTC fines.
Sincerely,
Me
----- Original Message -----
From: Billing Support EN Mailbox
To: Me
Sent: Tuesday, January 06, 2009 6:28 PM
Subject: RE: Problem accessing account, possible hacked account, 12 month purchase involved, and the account reset process is not working.
Hi there,
Thank you for contacting Jagex billing support.
Unfortunately, there is nothing we can do to return the account to you via this e-mail address.
The only way for you to recover your account is to submit a successful password request. To do so, please go to www.runescape.com and select the 'Password Recovery' link under the 'Help' heading. You will then be guided through the rest of the request process.
If a password request has not been accepted, a reason will be given as to why and the information you need to provide to prove the password request is being submitted by the original account owner will be asked for.
When you get a reply please read it carefully and provide all the information that was requested. The information that we will ask for is listed below.
If you can supply us with the information below, then we should be able to return the account to you:
- old passwords.
- subscription information (if you don't have any and you have paid by Credit Card, then please send us the final 4 digits of the Credit Card number as this can also prove that you have paid for this account).
- any recovery questions and contact details(name, address, telephone number, email) you supplied us with.
Please note that the 'older' the information the better as this gives more proof that the account is yours. Please note that this is the ONLY way to get your account back.
The payment details you have provided will need to be given in the password request. Make use of the extra comments section and provide the dates of the payment and any creation details that you can.
I hope this resolves your query.
Kind regards,
Mod Nab
Jagex Billing Support
**BREAKING NEWS!** PayPal Recurring has now been launched! Fed up of having to re-subscribe every time your payment expires? Why not try the new PayPal recurring payment option? This payment method ensures continuous membership without the need to re-subscribe each and every month. You will no longer have to worry about your membership, you can just continue playing the game!
From: Me
Sent: Tuesday, January 06, 2009 6:55 PM
To: Billing Support EN Mailbox
Cc: Law Contact Mailbox
Subject: Problem accessing account, possible hacked account, 12 month purchase involved, and the account reset process is not working.
To whom it may concern:
My son has an account with an account name of swiftfire34. I purchased a 1 year agreement at a premium rate for him to have total access to all of the features and benefits of this account. Some how at the public library that he uses his account has been compromised and the password has been changed by somebody other than himself. I attempted to use the account lockout reset application that you offer at your site, and it has come back with the following details ( pasted below body of this email ).
I am very frustrated at the outcome, and want a refund of my money. If we cannot use the account, I do not want to pay for the account. I understand that a pro-rated refund would be best here as the account was payed for in November. I am also pasting the receipt for this transaction into this email. Please see what we can do to get this resolved. I can be reached via email or at the following phone numbers:
Blocked the phone numbers from this post
Dear Central Ohio PC Specialists,
This email confirms that you have paid Jagex Ltd ([protected]@jagex.com) $66.99 USD using PayPal.
Payment details
Transaction ID:
Blocked this for privacy reasons
Item Price: $66.99 USD
Total: $66.99 USD
Order Description:
RuneScapeHD 12 month PayPal subscription
Invoice ID:
***Blocked this for privacy reasons***
Buyer: Central Ohio PC Specialists
It may take a few moments for this transaction to appear in the Recent Activity list on your Account Overview.
Business information
Business: Jagex Ltd
Contact E-Mail: [protected]@jagex.com
If you have questions about the shipping and tracking of your purchased item or service, please contact Jagex Ltd at [protected]@jagex.com.
Yours sincerely,
PayPal
Appeal Status: Denied
Unfortunately, your appeal has been denied.
The reason for your appeal being denied is below. Please read it carefully and, taking into account the information given to you, please submit a new appeal containing the requested information. We will then be able to review the account and take appropriate action.
Creation Details:
We require details from when you first created this account, such as the location, date and IP address, if known. The more information you can provide, such as the country/state or city, as well as an approximate date of creation, are very good indicators of account ownership.
Subscription Details:
Credit/Debit Card Subscriptions - If this account's subscription has ever been paid for using a credit or debit card, then you should include the earliest subscription Agreement ID for this character. For newer agreements, the Agreement ID was given to you when you submitted your card details and created the agreement. Additionally, you can find your Agreement ID in the payment receipt emails you will have received from WorldPay. Your Agreement ID is the last number in the 'cartID', separated by a colon (e.g. if the cardID is myusername_[protected]:123456, the Agreement ID would be 123456).
For older FuturePay agreements, this can be found in the FuturePay agreement confirmation email sent by WorldPay. If you no longer have your FuturePay ID, please log on to Worldpay Shopper Management, where you can find this information.
Please also try to include the earliest transaction ID from your credit/debit card subscription payment receipt emails from Worldpay.
PayByPhone/SMS Subscriptions - If this account's subscription has ever been paid for using our PayByPhone or PayBySMS service, please include the earliest PIN number (issued to activate your credit) that you can find.
PayByCash Subscriptions - If this account's subscription has even been paid for using PayByCash, please provide details about the date you purchased your subscription and how long the subscription was for. If you have any additional information, you may include it in the large text box at the bottom of the appeal form.
Please go back to the Main Menu if you wish to submit your appeal again with new information.
IMPORTANT NOTICE
The sender does not guarantee that this message, including any attachment, is secure or virus free. Also, it is confidential and may be privileged or otherwise protected from disclosure. If you are not the intended recipient, do not disclose or copy it or its contents. Please telephone or email the sender and delete the message entirely from your system.
Jagex Limited is a company registered in England & Wales with company number [protected] and a registered office at St. Andrews House, 90 St. Andrews Road, Cambridge, CB4 1DL, UK.
I have since posted a complaint with the FTC, and am pursuing other legal recourses to have this resolved.
The company is now working with me on resolving the issue. I'll post how it turns out. Thanks!
The complaint has been investigated and resolved to the customer’s satisfaction.
so, *you* decided to use a payment method that had T&C which said "no refunds" and then *you* went and used an unsecured machine and then *you* were unable to get it back cause you hadn't kept a record of your security set up... thus its all Jagex's fault and your gonna sue!
How about you put on your big boy pants and accept you screwed the pooch?
I am having the same issue with Jagex. My sons account expired and he has not been able to sign in since (even to renew the membership). Jagex is unwilling to reset the password and send the reset to the email address that is associated with the account.
I have tried multiple times to use their password recovery/reset screens and each time it is denied because we do not know the orignal password that went with the original creation in 2005.
Have you had any luck? My son was at level 90 something. I think someone at Jagex is doing this on purpose and my sons acocunt will be sold on eBay!
hello ... some one has stolen my account... its name is omaromar456.. i pay'ed 8 dollars for 1 month membership on it.. my brother gave me that account.. i am very mad ... that some one has stolen it from me... i worked so hard on it.. i have another accound name OldKiller jr... i would like very much to have it back... or atleast u banned the account... i did pay for the 1 month.. and now i can't use it... and i think it's kinda mess'ed up... please help me out... if u want to contact me email is shaints3@yahoo.com please! i really mean it! you can ask my friends.. watergun912... jojfan27... str pker9333...D0954 Porroa
Your game is pointless...if your gonna disable my acc O O Owns O O just becuase i payed for a couple member ships? what the heck is this suppose mean tell me at dperrez@hotmail.com Best wishes? you whatever read this...
02-Nov-2009 10:02Hi there,
We recently received notification that at least one of the payments in your RuneScape account’s billing history was made without the permission of the bill payer. We had to cover the cost of this, so I’m afraid that your account has been rendered inaccessible until an equivalent amount is repaid to us with one of the following methods:
- PayByCash
- Wallie Card (EU & Switzerland only)
- RuneScape Card (USA only)
- Ultimate Game Card
Mistakes can happen, of course, so please contact us straight away if you feel that this was done in error. Email us at billingsupport@jagex.com or submit a query via the ‘Billing’ section of the ‘Customer Support’ area of www.runescape.com. Be sure to provide as much information as possible about your payment history so we can get you back in game as quickly as possible.
Otherwise, you can see how much credit is owed here:
www.runescape.com > Account > Account Management > Account Information
Once you have done this, go here to make your repayment:
www.runescape.com > Account > Account Management > Start/Extend Subscription
Best Wishes,
Jagex Billing Support
this has happend to me my god... i go on runescape and upgrade my account to mebers right... i pay by phone and then ... i get the pin write it down on a peice of paper and check the pin on the phone it then says pin is valid or somthing... and i keep trying and im like wtf ... and i try again realising that i loose another £5 and now im 10 pound down becuase it says you have done it wrong to many times and now you have to wait 1 hour ... i expect a full refund i mean come on ... and jegex billing support does jack [censor]...
I AM HAVING A SIMILAR PROBLEM WITH RUNESCAPE! THIS OUTFIT IS OBVIOUSLY A MEANS OF PREYING ON KIDS' LACK OF KNOWLEDGE AND FINDING A WAY TO "COMPROMISE" THEIR ACCOUNTS. THEIR "RECOVERY" OPTION IS A JOKE! IT IS AMAZING JUST HOW MANY "GOOD ACCOUNTS" ARE FOR SALE ONLINE THAT WERE FORMALLY OWNED! THE PARENT COMPANY IS CALLED
'USFINE. COM" AND SEEMS TO BE THE CENTER OF A LARGE UGLY SPIDER. McAfee SECURITY HAS IT MARKED WITH A WARNING LABLE. ALSO, THE COMPANY DOES NOT HAVE A CONTACT PHONE NUMBER. I HAD TO GET THAT FROM PAYPAL. PARENTS SHOULD STEER CLEAR OF SENDING ANY MONEY TO THE COMPANY! I LIVE IN A VERY SMALL TOWN, BUT SEVERAL PARENTS HAVE TOLD ME ABOUT THEIR KIDS HAVING THEIR ACCOUNTS "HACKED."
i have paid my membership to runescape was told my payment couldn't be taken. got my friend to help and he tried to pay and the same thing happened. now both of ours credit cards have been charged many times, and i did not get my membership back. i can't find anyone at jagex to even talk to about this. why? where is over $50 gone to that jagex took out of our credit cards? how do i get help?
and i can not find the "BILLINGSUPPORT@JAGEX.COM. I AM NOT A KID! CAN'T FIND HELP AT ALL. just want to play runescape like i have for years. plz fix my acc. and refund the money that has been take wrongly.
i am tired of getting mutted cause some 1 is reporting for no reson so if u could make it to ware poeple hav to eplain y they r going to report then that would be good and i wanna be able to pay for membership online on rs home page and be able to pay with cash not credit card
i've got bin scammed by Liam 1750
he took 2mil from me in a trade, and i really want it back.
guthixking
I have tried on and off for months to cancel my grandson's runescape account as he no longer plays it. I have been assured it would be cancelled;well, it came out of my bank account again today and overdrew my account, costing me another $26.00.I am retired on disability fixed income and I cannot afford this. I just want the account cancelled!
I quit playing Runescape a little over a year ago. When I quit I tried to get them to delete my account but they would not do so. So I violated the forums rules and got my account locked. I did this because I stopped playing for awhile before and found my account on a list of accounts for sale on another site.
In the past week I have been receiving e-mails from Jagex. The first was telling me that my account was in violation of rules and had gotten a suspension. The second was about someone trying to change the e-mail associated with the account. The third said my account had been permanently banned for macroing.
Jagex being the ###s that they are couldn't seem to figure out that it was not me trying to access or that had accessed the account even, though I tried to contact them about it after the second e-mail. Good luck contacting them about anything other than buying ad space on their site.
I have never macroed in my life nor would I. Macroers are pathetic jerks that have to cheat at video games.
Jagex is basically a bunch of lowlifes that only care about the money coming in. The only reason that they ban macroing is that they do not get their cut for the gold farming.
I am going to try and contact the proper authorities about someone hacking the account and impersonating me. That is identity theft as far as I am concerned. Hopefully they will do a full investigation in Jagex and bust them for all the crap that they do.
Well unlike Mod_Harriet, i was passed to 4 differnt mods. each mod said the same thing. kept asking me for my credit card and email i allegedly used on my beta tester account when i made it to find me. beta tester account requiered information: account name, display name, password. no creditcard was requested of me nor email. fast forward to consumer version. still nor card or email requested on my account profile. i asked a friend who has a bot that can only locate a account with minimal data. Geuss what he found my account with the same details i gave jagex. so if a bot can find the data without jagex ltd access then what access does jagex have to accounts?
"i'm sorry but i can not reset your password vi email"? REALY? i have accounts with 4 other UK game companies and geuss what they reset my password via email or the phone after i prooved i own the account with details only the account owner would know. I know no one gets special treatment besides paid players in their eyes but a Beta tester has the Beta tester web which is more hurtful to a companey. why? because the web can affect the future.. just one coment from anyone of the testers say "the game is glitchy and i got viruses from the program. the company would not listen to my report" and it spreads to other testers and their friends. my verdict for Jagex I am sorry mod_harriet but is a F for how un professional the 4 mods were blantently calling me a liar with their words. f from the Better Buissness Buro means FRAUDULENT. they do not care about the customer only the money. DO NOT go to this company for any reason. hurting a member is one thing you can recover from. but a beta tester is a whole nother thing. they will not return to help test new games for you and tell others of how they were treated.
Though i will not say any more on this unless asked by someone. i wont report this to the tester web so don't worry mod_harriet.
After being a devoted and faithful player on runescape for over three years, they banned my account dooodlebrain for supposedly macroing. They were not able to show proof, which I can guarantee you they have no way of detecting a botting system and I am living proof of that. Because I never used one and they accused me of using one. I have filed an appeal which has been pending now for almost seven months and it's because I was a high level free to play player. I have written to them on several occasions and have gotten no where. They make it very difficult to contact them. After months of frustration and trying to prove my innocence, I am still waiting for them to reinstate my account. They want me to make another one. Why bother, for them to just ban the next one without cause. I worked very hard in building an account and not to mention a friends list. My account was a level 125 with a lot of items and money on it. They took it away for no reason but their own selfishness, due to the fact I refuse to play to be a member. Companies like them should be banned from online gaming.
I have played runescape for yrs and i accepted at first that some people will use bots as the temptation is so strong. however, jagex is letting this get completely out of hand! today i saw over 20 bots in varrok west mine, and the majority were only lvl 3 players, not that this makes much of a difference. i wouldnt mind this, if they could all be reported, but i report one and try number 2 and a message shows accusing me of abusing the "abuse system"!...so now we cant report those who are botting and even worse, causing connection problems in areas where botting is high, thank you very much jagex, you are officially of no use
i was scammed in runescape by 2 playes only 1 of which i know the name 1 lured me out into wildy then the other used a dragon claw special on me with my stuff on me and took all my armour. im unable to report the player because the scam report only works when they have talked or traded recently. if people like this are allowed to play i think i, HADESS fury will cancel my mebership unless you guys figure out a solution. what happened was the lurer said they were going to give me 45 million gold coins and told me to telegrab it but it was out of range and so i had to move into the wildy and suddenly Pk Purekill's(yes i never should have trusted that name) buddy jumped me with d claws from offscreen and i died and lost all my coins. please bring them to rs justice!(btw dungeoneering is great)
Just try too make another and another and another, and try too fill in too your best efforts
Alright, so some guy tried to hack me I thought no big problem because I'll just submit another appeal and get it back. This was after I had just gotten some major achievements in the game and was very proud of them. After I submitted the appeal, I had correctly filled out all the recovery questions, passwords, and information except for credit card and creation because I no longer have access to the credit card and I have no idea when I created the account. Feeling pretty good about it I waited for the account to be mine again. I have no idea who tried to hack me, but Jagex decided to let the other person have the account...what the hell man, I worked so hard for that.
I have been playing runescape for a couple of years i stopped once because my account got hacked, and jagex couldn't get my account back because those lasy people made me try and get so much info for my old account to get it back but if you get your account hacked there is no getting it back i stopped playing for a couple of years and made a new account been working hard to get 1 mill and i stopped playing because it got boring, but the problem was i started playing again just a few weeks ago because i got free membership for a limited amount of time and i had 647k working honest and hard i was only level 28 or something like that i was getting my levels higher for fishing etc. and then it happened i logged in yesterday and all my F*cking money was gone all that hard work im no expert at leveling and getting money so this was a lot for me i have never botted and suddenly all my money was gone!
never gave out my password either i just ordered a pin for my bank and it took so long weird that for some reason when i ordered a pin for my bank thats when my money disappeared
Jagex has a serious in game problem they will not address! I to was accused of "botting" and rolled back. THIS NEVER HAPPENED. No reply was ever given to my appeal and to top it off my account has been hacked and 300 million in items and gold removed! Jagex reply? My fault! I have paid money to this game for it to be ruined by your flawed system and customer service. User names everywhere "jsvhewn2i34ry3" are u serious? and this is not a "bot"? But you roll back my PAID account claiming botting you are so full of it! Cant give back stolen items? I worked and PAID for these items with my membership and another "member" of your game stole these things and I am told it is MY FAULT?! Worst your mods treat everyone as though we are a teen child. I am a middle aged adult paying for my account and my two children. I will not accept your false statements and LIES to your customers. Jagex has taken everything I PAID FOR now I expect a full refund for my entire membership or return of everything lost. I will continue customer complaints to every agency on the entire planet to warn everyone of your shady company.