Japan Tobacco International [JTI]
Reviews and Complaints

I just bought a pack of Mayfair Superking 29 pack from Apple Garage, Crumlin Cross, Dublin 12.

I noticed the pack look odd, it was not full like other packs. When I counted there were only 25 in the pack, at 1st I thought I had got the wrong cigerettes but no they are Mayfair Superking.

I paid €15.50 expensive enough but to be left short is quite frustrating. I would be very grateful if you could check this out as soon as possible. I have attached photos showing the batch number. Hope this is a once off.

Kind regards

Jackie OToole
[protected]@hotmail.com

Good day and thank you for taking the time to read this!
I have been smoking winston slide red since 2015 I was not disappointed as it was a great cigarette! Recently I have been finding cigarettes thats not in a condition to be supplied to customers there is glue or something by the filter where the paper overlaps and making the filter too leak and the the entire cigarette is of no use to me!
Recently I found quite a few and threw it away because I thought to myself everything can't be perfect but after today I can almost think its beter to go back to pieter stuyvesant after finding yet another one! I took pictures of the cigarette i'm able to upload it with this message winston is getting more expensive but the quality poorer! My phone number [protected] thank you for reading this! I hope you have a blessed day! [protected])

I bought a 20 pack Sterling Dual Double Capsule, and there was only 19 in the pack. Your products are expensive, and I expect to buy what is advertised on the packet. The product was bought from Mani's Wee Shop in Cowdenbeath. The bar code [protected] on the 11th Dec 2018. The small white tab on the side reads 8D0 43N ZAX SG6 BHH27D35.

I trust this has been a mistake and not intentional, so will be expecting a reply AMD a course of action to improve your quality control.

After finding my cigarettes would not smoke in the normal fashion I discovered a inch long stick of wood in one. This is not acceptable with the price of your product being high I would exspect a much higher quality of product. Very disapointed to say the least. Im sure you will agree with me when I say this lets your product down and im sure this is not a isolated incident. Pls advise on you intended plan to resolve this situation. Many thanks. M thompson
.

brought a packet of sterling dual and each cigarette did not have the click in them to make them menthol, that is the main function of this type and every cigarette didn't have it. I spend nearly £9 and they are just thrown in the bin because they didn't even taste like 'normal' tobacco. Absolutely disgusted. What a waste of money. Please explain to me how this happens? This is not the only pack i have brought where this has happened i expect something done before i involve trading standards my email address is [protected]@hotmail.com

For many years I have been their regular customer because of a perfect quality. But I noticed one thing and it is the reason why I'm going to choose another company and give up on this one. The tobacco you select is not great anymore and I feel worse. No, it's not because it's unhealthy and stuff like that. I'm pretty sure things have changed. Do a favor and resolve it for your future customers. And I'm done.

During the 2 weeks holiday construction, JTI decide to clean the shop and using compressor 8 to 6 for 2 weeks and during the week-end . The noise is the limit dangerous for the health of people live in the area.
Why don't you use hi-end technology less noisy? Why do you impose that to your neighbour
Almost everybody is in holiday

Other thing: you have a big ben clock with nice bell sound every 15 minute, it is so lovely but the problem it is need serious timing adjustment since 5 month. Every time that failure remind to your neighbour that you dont care about respect. Never forget that we have to live close to a monster, creating poison and noise. So please act during it is the time

[protected]@hotmail.com

Ive bought 2 packs of Camel Classic which i smoke a pack a day both the packs Tobacco pops open infront of the cigarette and after that cant be used its not the first time i experience this issue.
After this i think of changing brands.
I bought a Carton also and the same problem i just personally think for one the most expensive cigarettes on the market this is not supposed to be a issue.

I have been smoking sterling dual for a while now but a few days ago when I bought a new packet from my local garage I noticed they tasted rather like strawberry other than menthol. At first I thought it was just something I had eaten or drank before hand although as the days went on they still tasted like strawberry! I told a friend and she was shocked and said she thought it was just her but she had experienced the same taste in her pack of sterling dual also! It is not a pleasant taste and having paid almost £9 per packet I was wondering what you can do to reimburse me?

Thank you

I have recently bought two packs of 20 Mayfair in which the butts have separated from the cigarettes as I take them out the packet, I have smoked Mayfair for ten years and never had this problem but it is happening with eight out of the twenty, this is just not on as I am paying a lot of knee for a product that's quality is not up to the standards to which I am used to, this is a manufacturer error I'm sure but after spending £19.20 on 40 cigarettes and sixteen of them falling apart I'm not impressed no other brand has had this issue

The latest packet I have bought have defective cigarettes in it. Attached is a photo. The tips come of as soon as the cigarette is lit. This has proved to be quite dangerous depending where I am when lighting a cigarette as the cigarette is slight when it drops away from the top. Very disappointed as it's such a waste of a product that isn't cheap. Please respond and assure me this doesn't happen often. Very wary to smoke any more of this packet and it's a waste I can do without.

Dear Sir / Madam I purchased a packet of 20 Mayfair kingsize cigarettes and everyone I lit up was impossible to smoke, it seems like the filter tips are to compact. I slit the cigarette open to see if the obstruction was anything to do with tobacco but all seemed to be ok so it was down to the filter. This is the first time anything like this as accurred regarding mayfair cigarettes and hope it is remedied because as I am a pensioner it is monies that I can ill afford to waste.

Yesterday I bought a packet of 17, yes not 20 as should be, I was angry and annoyed to find that out of the whole packet only 3 actually burst! I've been buying this brand for a while now, I've had the odd one or two not pop but never this many. I would like a full refund if the £7.45 I had to pay for them. FYI I will not be smoking these again unless the problem is rectified. Awaiting a reply please

For over a year now I have been purchasing boxes of 20 cigarettes but there are only 19 in pack. I am not happy with this and have checked boxes to see if it says 19 anywhere on the pack but there is nothing. I believe this to be fraud on part of the company as you I am paying for 20 but not being supplied with the full quantity.
As I buy on average 1 pack each day, I have worked this out the be approx 19 packs that I am being short changed over a year which is a lot of money going into the pockets of this company fraudulently at my expense.
They sell packs of 10 and 14 and these quantities are advertised but packs of 20 are not marketed at packs of 20 and definitely not advertised as packs of 19.

For over a year now I have been purchasing boxes of 20 cigarettes but there are only 19 in pack. I am not happy with this and have checked boxes to see if it says 19 anywhere on the pack but there is nothing. I believe this to be fraud on part of the company as you I am paying for 20 but not being supplied with the full quantity.
As I buy on average 1 pack each day, I have worked this out the be approx 19 packs that I am being short changed over a year which is a lot of money going into the pockets of this company fraudulently at my expense.
They sell packs of 10 and 14 and these quantities are advertised but packs of 20 are not marketed at packs of 20

Iam so fed up of now buying 20 pack of Mayfair and there is less in the packets I think it's a joke to be paying nearly £10 for 20 and only getting less in the packet, I ask for 20 so I expect 20, so I'd love to no why this is now happening and what company has to say about this

Me and my Partner have been smoking Sterling Superkings for a number of years and have always been very happy with our brand. Until 1 hour ago when my partner was smoking one and got 3/4 of the way through and then the cigarette crackled a little and exploded burning my partners nose and hand and even burning the laminate flooring we have down. It was only a minor burn but nothing serious, but this shook both of us up leaving us in serious doubt about ever smoking this brand again, just for info the serial on the outer packaging is 5 [protected] and the serial on the box was 5014 3771 Gavin

I am fuming mad to have found several times now that I have purchased a pack of Sterling cigarettes expecting 18 only to find 17. As a visitor to the UK this is a costly item to me given my country's terribly poor exchange rate and I find it totally but totally unacceptable. Something needs to be sorted out as surely this is not legal? Purchased in Ashton Under Lyne and Greenwich. Really angry now. Who or how do I get hold of the low life responsible?

I purchased a pack of fresh burst and I know they are meant to have 19 in the pack but upon opening them today I discovered I only had 16 in. I called back at the store I bought them from to be told I had to contact the supplier they could not do anything. Very disappointed they should have changed my packet