JC Penney
Reviews and Complaints

I recently ordered a couple of items online with free shipping to the West Towne Penney in Madison, WI. First of all I'd like to say all staff members were helpful and friendly. The problem was that I had to ask two people how to find the online orders desk! It was on the second floor hidden across the store opposite of the elevator! It's been a long time since I picked up an order at Penneys but then the counter was just inside the back door. If the purpose was to encourage me to shop it was a fail. It only irritated me. No more Penneys orders for me, I'll use Kohls. In Madison their counter is inside the front door with special parking (which also irritates me by the way).

I bought my daughter new earrings that happened to be arizona brand. Two days after her wearing them i went to take them out and she now has a hole in her ear. Not just the earring hole, but the earring literally ate a hole in my 7 year olds ear. I am very disappointed in this product because not only is my child in pain, she will now have a permanent scar on her ear and can no longer wear earrings. I would appreciate a phone call of some sort asap or i will take this to the higher ups.

I called today with a simple question. I ordered something online to be shipped to store. I was repeated hung up on, transferred and out on hold for 45 minutes. The woman in the mens department left me on hold for 20 minutes. I called and pressed zero, that woman out me on hold. I called back she clicked on me. I had to wait almost 1 HOUR and finally was told yes that my items were there. Unbelievable. Terrible store. I have had bad store experiences and now even shipping to store is a problem. I will never shop here again.

On Saturday, August 05, 2017, I went to shop at JCPenny on Towne Center, Southaven, MS. Upon arriving inside the store, I noticed that the store was very busy. I also notice that there were a few employees that were walking around with signs in there hands ( I didn't think much of it.) I shopped and saw several sales that caught my eyes. I began to pick up the merchandise that I wanted to purchase. When I got ready to check out, I notice that the little boy's shorts wasn't ringing up the price that was on the sign. I told the cashier that it was several shorts on the rack that I got the shorts off. He went to look for himself and he return saying that the shorts were ringing up correctly. The sign that I saw advertised on the rack was $9.99 for the shorts but they were ringing up buy 1 get 1 for $.01. I did see some signs that had buy 1 get 1 for $.01 printed on them but it was not one on the rack that I got the shorts off of. I didn't take the cashier's word because I thought that he was looking at the wrong rack. So, I decided to check for myself. To my surprise, the sign had been changed that quick. They were actually still over there in the area changing out signs. I was so disappointed. I have worked in retail before and the company that I worked for changed signs out the night before the sale. I don't know how this company does but it is ridiculous that signs are being changed when customers are shopping. I entered the store between 2:15 and 2:30, which is too late in the day to be changing signs (especially when the sale was going on all day). Needless to say, I left the shorts there! I was so upset and disappointed.

I am an expat living in Costa Rica. I have a US address and a US credit card with a US address that I have items mailed to. For the past few months I have been denied access to JC Penney's website because I am on a Costa Rican server. The reference number I have been given for denying me access is #18.163d6b68.[protected].bed38c9
I can't believe that Penneys has shut out an entire country.

Please let me know what I can do to order from Penneys from Costa Rica, pay with a US credit card, and have it mailed to my US address.

My email address is [protected]@gmail.com
My wi-fi phone number is [protected]

For Several months I have been trying to reach someone by phone or by line on your chat line. I have been given an 88 minute wait period or more which is not possible on calls. I am upset because two pairs of tennis shoes I bought in February 2017 still sit in the box, with the receipt and have not been returned. Both pairs are defective. I don't know how to get your attention . I have been ordering these tennis shoes for years and my old ones are worn out. I will not buy more until I can return these . I am 67 years old and have disability and cannot drive. Help!

I called the JC Penney Customer service today about an order that was shipped on 7/22/17 and never showed up. The customer service rep refunded my order and then hang up on me very rudely. This the second time I have purchased OPI Nail Polish from JCPenney's and the order has been refunded because it was out of stock or disappeared in transit. This is very frustrating especially since I spent 30 minutes on hold to find out I am never getting my order. I doubt I will be ordering from JC Penney's any time soon.

Brought a backpack on line just received it, took it out of the package and the security tag is still on. I called the customer service line and it is over a hour wait. This is unacceptable, no one should be on hold on the line for item correction longer than 15 minutes which is also too long. If JCP want 2 stay in the on line game you have to do better. I never stay on the phone with Amazon customer service longer than 10 minutes. That is why they are taking over everything because of their quality in items and customer service. I had this item mailed to me so I wouldn'thave to go to the store see security tag in picture. Unacceptable warehouse should check items before they are mailed

I went to jc penny on August 4. 2017 at around 630pm and looking for women's shoes. I found one in the display and asking the sales lady named Marilyn to help me to look to the other pair. But she was very unhelpful and even told me to look on the stock boxes on the table. When she notice I got upset the way she treated me as a customer she took the shoes and came back to me and said just look on the clearance sale which I did and not there. She got a very bad customer service and very unpleasant experience. I asked girl her help but all I got in return was a demand to find it myself.

I ordered a Samsung refrigerator from JCPenny.com on June, 18, 2017. On June 23 at 9: 30 am, the delivery crew called me and indicated that they are ready to deliver the Samsung refrigerator into my house. Around 10 am, the crew arrived and first showed me the two dents on the left side of the refrigerator. One of the men offered me $150 allowance for the dents if I decided to keep the refrigerator, which I eventually accepted. When the crew moved the refrigerator through the front entry door, they did not take down the door initially (i.e., take the door off of the door frame). Instead, they tried to force the refrigerator into the house with the door hung on the door frame. This caused visible damages and dents on the brand new front entry door as well as the door frame. Once they realized that they were unable to move the refrigerator into the house, they decided to take down the door. However, the damages had already been caused.

I have contacted the delivery company and submitted claim statement to them on July 3, 2017. However, I have never heard anything back from them nor do I receive the $150 allowance that they promised to give for the dents on the refrigerator.

It is outrageous, I ordered a costume for my daughter with a pair of shoes... and I got a man shirt with some sock.
I called and the solution is to return the things of the store, and get my money in a check or gift card because I paid with a PayPal. By the way, if I want my products, I should pay again and wait again praying not to get again something else that I didn't order.
So, Thanks to JCPENNEY I have to drive to the store, get whatever they want to give me for my money and order again.

I ordered my daughter school shoes to be delivered here on 08/04/17 so she would have them for school Monday. Instead of receiving the 9.5 that I ordered, I received an 11.5 in men shoe. I have no car and the nearest JcPenny is over an hour and a half a way. I also paid extra for quicker delivery. Now school is about to start and my child has no shoes to wear because your store messed up. When I explain this to customer service, she states I can mail them back, wait on a check, then reorder. What is the purpose of me doing all that when school is about to start is less that 4 days? there was no sympathy, no apology, or any concern that I have a teenager who will soon start school and has no shoes to wear. I am very disappointed and hurt by the nonchalant attitude and the absence of the order that I placed correctly. Even the receipt and the email specifically reads out the wrong size.

I decided to order a grey comforter from JCPenney's called the JCPenney Home Classic Light- warmth Down-Alternative Reversible Comforter for a queen on 7-22-17 and was shipped a twin (NOT WHAT I ORDERED) so I ordered another one thinking it was an honest mistake. So on 7-27-27 I reordered the same comforter and was shipped an maroon queen size comforter. (ONCE AGAIN NOT WHAT I ORDERED. I'm returning both comforters and me and my family will no longer be doing any business with JCPenney's again.

[protected]. That was my online order number... So wtf? I Order 7 items that says are in stock, the store receives 1! Rest are on back order... fine whatever... I'll buy clothes for my vacation somewhere else... Oh wait! I can't because my money isn't put back into my account... I've been a loyal shopper of your big and tall for years, you better fix this for me ASAP or I will take my business to Kohls...

Received my ordered via UPS. The entire box was smashed in. The shape of my order was ridiculous. I would like to request a refund for shipping. For the price better care could be taken with packages. I have tried to call several times and can not get a single person on the line. Left number for call back. Received hang up call backs twice. My email is [protected]@yahoo.com. A response from your company would be appreciated.

I scheduled an online appointment for color and a haircut at the JCPenney salon at the Northeast Mall for 8/2/17 at 2:30. When I arrived at my appointment, the red haired receptionist did not even greet me. I told her I had an appointment and she said, "Sorry, we tried to reach you to tell you that the stylist is sick." She said they tried to call me, but the number was disconnected. It was a number that I had years ago. She then stated that there was no one else available. She did not offer to reschedule or help until I was walking out the door. I had to take time off of work to make the appointment on time.
I have been a loyal JCPenney customer for years and this is the first time that I have been disappointed with services and personnel.
I was in shock that the receptionist was so rude and condescending. I felt like she was blaming me for the mishap.

Earlier today I took my 12 year old school shopping, she found two pairs of Arizona shorts she really liked, and bonus! Buy one get one for a penny. Awesome! Once at the check out counter I realize that the shorts are not pulling up the sale price, so I point it out to the employee ringing us up. She proceeds to scan them again and state, "these are not ringing up that price, only one is, so...". I mention that those shorts are the same brand and price and are also right next to each other on the rack. She does nothing to check for us, doesn't move the 20 feet it would have taken her to see the center rack I am referring to, just no. Nothing she can do. Full price. Now I'm a little irritated considering I have just walked around shopping for the right clothing for my daughter while also rangeling four other kids. She made no attempt to check or call anyone to check, no appology no positive behaviour in the least. I Have never had a bad experience here before but this employee clearly needs some training in customer service. We have a portait account here and do most of our back to school shopping here as well. Not sure we'll be coming back to this location again.

Store # 2796
Transaction# 1902
Associate# 0875
Time: 10:55 am

I ordered items online [protected]) using same day pickup in store on Saturday July 29th at 8:05pm. I received a text message on Sunday July 30th at 12:58pm stating items from my order had been canceled. I check online and it was 2 navy blue Izod boys performance polo shirts because they were out of stock. It would have been nice for someone from the store to call me and give me options such as picking the shirts up from another store that had them in stock.

I called customer service July 30th at 1:07pm and it said the wait time was fifty some minutes and then it said it would be seventy some minutes. I waited and after 10 minutes a customer service rep took my call. I asked her if they could have my order moved to the other store at the Florida Mall because they had the shirts in stock. After her basically telling me there is nothing she can do because even though I ordered online I chose to pick it up in the store. I asked to speak to a manger and she hung up on me.
I then got on the customer chat and was told that I would need to speak to a manager at the store regarding my complaint. I then told her I reordered the 2 shirts from another store but had to pay more since they canceled the order and I had a 30% coupon and could the difference be refunded since my card has already been charged. The customer service rep told me I would have to speak to the manager at the store.

The 2 shirts I reordered Order [protected] on Sunday July 30th at 1:28pm, I received a text on Sunday July 30th at 2:31pm letting me know my order was ready.
The order I placed on Saturday June 29th at 8:05pm Order [protected] I didn't receive a text to pick it up until July 30th at 7:46pm and the store closes at 7:00pm, so much for a 4 hour window that your order will be ready to pickup from order time if placed before 3pm.

My husband spoke to the manager August 1st in the afternoon around 2pm at the Kissimmee Loop West as instructed by the customer service rep in the chat and that was a waste of time because she gave him an attitude. He expressed the concerns regarding them just canceling the order instead of giving option to pick up at another store, about the inventory in the system being incorrect, and regarding getting a text a whole business day after we placed the order. She was an older Hispanic lady and he believes her name was Veronica.

I think I deserve some money back as I ended up driving to 2 different stores because your customer service rep wouldn't call a store and ask for the order to be moved to another store, you would think that these stores are a franchise instead of a retail chain.
The order is under Jean Diaz and you should be able to look up the chat with the customer service rep. I hope you also take the time to look into your customer service rep taking upon herself to hang up on me when I asked to speak to a manager.

I ordered a dress on line and seconds later when I got email confirmation, I realized I had ordered the wrong size. I immediately called the only number they have for customer service. There was a wait time of 58 minutes! I did the automated call back but was hung up on. Called and waited another 29 minutes only to be told they couldn't change it because I didn't call back within 10 minutes. RIDICULOUS! And the cs agent I talked with was rude. NOT ORDERING AGAIN OR RECOMMENDING TO ANYONE!

I made an appointment with Barbara to come to my house in the North Fork of Long Island for a Sunday. It wasn't ideal for me to have her come on a Sunday since I would have preferred a Saturday but according to her online availability schedule that was the soonest that she could come. A day after making the appointment she called me to discuss what kind of shades and blinds I was looking for, after spending a few minutes discussing designs, she told me that she wasn't available to come this Sunday. She then went on to share that she wouldn't be able to come to my house AT ALL over the summer Friday thru Sunday because of traffic! I work in Nassau county and commute daily to and from work... I'm so shocked to hear that she refused to come to my house because of the chance of traffic. If that's the case then she shouldn't indicate that she is available on the weekends. I asked her if she was self employed or worked for JC Penny and she clarified that she works for JC Penny, I was completely shocked that she would decline the opportunity to make a good sale over traffic... The good news is that Home Depot also sells Hunter Douglas shades and are able to complete an in home consultation. However, I'm still dissapointed that Barbara refused to follow through on the appointment because of traffic. Its actually a beautiful ride and clearly her loss.