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Jewelry Television (JTV) Customer Service Phone, Email, Contacts

Jewelry Television (JTV)
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www.jtv.com

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2.9 16 Reviews 107 Complaints
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Jewelry Television (JTV) Complaints 107

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1:51 pm EDT

Jewelry Television (JTV) service

I ordered a bracelet from JTV as a Christmas gift for myself and never received it. I reported the issue to JTV and they denied the claim stating that I must contact my local police department and notify them of the loss. After months of going back and forth with JTV. I had to take a 260.00 loss for an item that I never received. This is very disappointing since this was something that did for myself after losing my husband a short time before. Be careful when ordering from this company.

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8:03 am EDT
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Jewelry Television (JTV) I want my money back!

I have purchased a ring and was not satisfied with the quality of my item so I contacted Jewelry Television and asked for refund. At the beginning everything seemed fine, they agreed to give me my money back and promised to give me a return address. Time passed and they never bothered to contact me.
Then I contacted them myself and spoke to another rep which told me that unfortunately they were not able to give me a refund!
I demanded some explanation, but they said sorry and suggested me to keep the ring.

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7:15 am EST

Jewelry Television (JTV) beware!

It's terrible and I don't know what to do. I ordered a ring from this site and it was quite expensive. My order was made over a month ago and according to what they said I was supposed to get my within 14 business days!
Jewelry Television doesn't reply and I don't have a tracking number. I did received a payment confirmation but there was no number and that was the reason why I contacted them for the first time.
They did not reply and that moment I felt that something was wrong. I sent them many messages via email and tried to call but they did not reply.
After reading the reviews I finally realized in what terrible situation I was.
Jewelry Television stole my money! I still can't believe this happened to me!
Beware!

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6:35 pm EST

Jewelry Television (JTV) czech beads

In October I ordered 3# of czech beads. when they arrived I sorted them and put them in little zip bags. After looking at the whole package I realized there were so many tiny beads that I could not use and did not look like the same ones I ordered on jewel school. More than half were so tiny, they were unable, So I returned them according to their policy.
The return receipt said they were received Nov. 10th, 2016. I included my account number, order number and name/address on the inside as well.
On monday Nov 21, I called to ask the status of my refund and was told that since I did not return the original beads there would be no refund. I explained that I did not keep or replace any of the beads but had separated them by size and color and left them in the little bags I had put them in so it might appear they were different but not. I was told a manager would call me
24-48 hours. Nothing.
Called again on Nov 30 only to be told the same thing.
Called again on Dec 6th and was told a supervisor would call me today. It is now 6:30 pm and no call.
LIARS

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8:15 am EDT

Jewelry Television (JTV) misleading

I have ordered a necklace from JTV Jewelry Television website as a present for my wife. I ordered long in advance to be sure I'll get it on time.
One month passed and there was no sign of my order, so I contacted JTV Jewelry Television to ask if everything was ok and where my order was. Their rep assured my that my order was on its way and will be here any time soon.
Another two weeks passed and they contacted me and said that my order was cancelled because it was no longer in stock! But when I called two weeks ago they said they sent it! What a bunch of scammers! Gladly I got the money back.

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12:06 am EDT

Jewelry Television (JTV) bad service

I have returned two items which were never worn. I sent everything back and was charged a restocking fee. Then I received a message from JTV Jewelry Television stating I'll get my money back any time soon. Two weeks passed and they said they were not able to refund my money because they found signs of use. They said they'll send everything back to me. They never gave me a refund, even the money they charged for the restocking fee.
I never wore anything! What they said was a complete lie! No matter how many times I called and tried to explain they did not want to listen. I'm very disappointed with that kind of attitude. These people are the most unprofessional and customer unfriendly!

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3:25 am EST

Jewelry Television (JTV) cheaply made products!

have ordered many jewelry pieces fromJtv Jewelry Television and have returned them all. They have the cheapest products ever! And their customer service is absolutely unprofessional. Products I've received were so inferior its a shame they are in business. Most of the rings if not all have been thrown in the basket. Thousands of dollars were wasted! None of their reps know anything about jewelry they try to come off as experts. I'm so sad and feeling ashamed for believing they really cared! Please don't buy their products and shop elsewhere, Jtv Jewelry Television is not a reputable company!

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joannn sarno dove
US
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Nov 15, 2017 8:17 pm EST

agreed 100% sent a 200dollar ring back all you get is aumatied answering no one to talk and checck also relling me its not there

checked the tracking was recieved now saying its in the mail again do not buy not standered co

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4:03 am EST

Jewelry Television (JTV) fake products!

I have ordered a lot of things from this website. I purchased 6 rings, 1 bracelet, necklace and earrings. I received my order in reasonable time and everything looked very cute, I was happy. Unfortunately, I was just scammed. I tried on the necklace and had worn it only for an hour and noticed that it came loose. So I went to a local jeweler and he said that there was nothing he could do because the necklace was fake. It was made from some cheap metal and covered with silver paint! I asked him to look at the rest of the items that I received. Everything was fake! I immediately called Jtv and they said that I can return everything. I hope I'll get my money back. Avoid this company!

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1:05 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Jewelry Television (JTV) chrome diopside

Jtv, and those corrupt hosts been peddling chrome diopside, making the costumer believe with lying and swindling, the costumer ran in to a gold mine, never telling the costumer the truth about this green stone, bur ripping the costumer of, that stone is mined in siberia, where it is sooo cold and the can only mine 3 month out of 12, and people should buy this stone right now before it is gone, the only can get a few pieces, , , lies and more swindling by jtv, and those corrupt hosts, their names are known nation wide to swindle lie, , mislead, misrepresent, scam, and rip the costumer of, , chrome diopsie many chrome diopside deposits are found in many countrys, italy, finland, madagascar and many more, , , this stone is very undesirable, it scratches to easy crakes to easy, should never been set in rings or bracelets, has almost 0 value, jtv, charges an arm and a leg for that valueles stone, but the costumer is not interested in buying that unatural greencolored stone besides its a unlucky color, jtv, does not tell the trues about this diopside, and tells the costumer only siberia mines this stone, , and only 3 month out of 12 month, because of the cold, not because of the cold, the could mine for that stone 12 out of 12, the reason is, , , the are so overloaded with diopside the cant get rid of that stone, japan, india, , tiwan, , and china, , peddled those rings and bracelets at the shows in tuscan, jtv, purchased those stone loose and in jewelry, , for the cheapest price, and hoped to make a killing with that diopside on their shows, outrages prices telling the costumer to buy that stone now before the cant get anymore . This diopside is harder to get, those are the lies and rip ofs jtv uses . To peddle that valueles diopside, do not purchase any kind of diopside loose in parcels or in jewelry, you will be ripped of 100% guaranteed, now you know why to stay awy from jtv, and those corrupt hosts, ,

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Leni Gignac
US
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Feb 01, 2017 4:48 pm EST

chrome diopside is a useles and valueles stone, russia only mines that stone for export, the do not manufacrure jewelry with chrome diopside, the most softest stone, most undesired stone on the planet, the warning has been going out never to set chrome diopside in to rings and bracelets, the softnes of this stone is .. 5 .5 it will crack splinter, scratch in no time flat, and when jtv the most corrupt shopping channel on the internet peddles this bad stone . the lie and swindle about it, the hosts highly trained to swindle. lie, mislead, misrepresent and rip the costumer of ... everyone of them, even going so far like dawn tesh to make up a fake claim she has breast cancer, , she never had, nikki rouleau with a fake claim she had heart bypass, she never had, jenniffer miller with fake surgery she never had, just to make the costumer feel sorry for them and buy jtv .s trash jewelry, the reason jtv is swindling about the cant get bigger stones is ..., , the larger diopside gets the darker diopside gets, and finally black. and when jtv claimes to be the only one carreing diopside, , because it is so rare, the are pulling the costumers legs real bad, , there are chrome diopside deposits in many countrys, but this stone without any value, the will not mine chrome diopside, south africa, , , australia, , canada, , , finland, , , italy, , , madagascar, , , austria, , , stay away from jtv, you will be ripped of 100% guaranteed, ,

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GeorgiesMom
US
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Jan 29, 2017 3:28 pm EST

I just read your complaint Jan 2017 which is 2 years later and they are still giving the same sales pitch (scam) regarding how rare Chrome Diopside is and how you should purchase this rare stone when you see it offered for sale. This is one of many deceiving statements they make on their show. I purchased Swarovski Crystals and received a bag of dust. Upon returning the item I was charged for a return shipping fee + a fee that didn't make any sense. It cost me almost twicew the cost of the item to return it.
They also have a comment or review option on the bottom of an item page however there are rarely any reviews listed since they do not publish negative comments.
Beware of this Company! Be very very aware!

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6:05 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Jewelry Television (JTV) stolen money

Jtv on the 8=18=2014 and 8=19= 2014 emptied my whole wells fargo checking account out $ 689.47 all in 2 days time at different times of the day . And different amounts .. I dident knew about it . Till i got a letter fom my bank well fargo about an overdraft. .. An overdraft ?> i went to the bank . And found out .. That jtv stole all my money out of my visa debit card . And more . Wells fargo bank paid the overdraft. I at once told the bank that money was stolen.. Wells fargo wanted to file a claim against jtv . At once i got in contact with jtv . And told them to immidietly return my stolen money or wells fargo will file a complaint against jtv..There will be big trouble..For jtv.. . How much money had jtv stolen out of costumers credit cards . And the dident even knew it . .. That comp.. Should be shut down for good . Corrupt hosts are trained to swindle..Lie..Mislead..Misrepresent..Scam..And rip of the costumer . .So does jtv costumer service .. And jtv owners allow those criminal acts..Jtv.. The pitts from hell, i got issued a new card and new numbers . Jtv was very lucky that my bank did not file a lawsuit against jtv . Wells fargo against jtv.. Jtv would be bankrupt right there . Pennyles... I would advise . Do not return that item .. The costumer was misrepresented witnh .. File a lawsuit against jtv.. Jtv. Peddles fake plastic stones for real gem stones . Sponge coral for rubys.. Diamonds for cut metal and highly polished to look like diamonds . ..That also had happen to me . A diamond bracelet i was told the diamonds are the best quallity . Clear. And sparkling . When i got the piece . The diamonds where as gray as night . And nothing but tiny slivers bits and pieces of left over diamond cutters . The have no value . .. That is what jtv peddles.. Jtv has not one solitair 50 points 1 carat or 2 carat diamonds . None . Every thing what jtv peddles in diamond jewelry . Even charging up to $ 3.Ooo .00 and set in gold . Are those tiny bits and pieces .Slivers cracked and shipt left overs from diamond cutters . Value les . O value . Fake plastic stones jtv peddles to trusting costumers.. A fake sultanite.. Fake blue star sapphires .. Fake russiann alexandrite . And more . A russian alexandrite . Can never reproduced . Lab or anywhere else . It.S impossible . Can never be done . But jtv peddles fake alexandrites for real russian alexandrites. .. To many stones jtv peddles have the same color . But jtv comes up with different names . The problem ...To many people costumers realy have no idea about anykind of gemstones, . And jtv knows that . And costumers get ripped of by jtv 24 -7 .

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Leni Gignac
US
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Feb 01, 2017 5:17 pm EST

yes it did happen to a lady . all that money was stolen out of her wells fargo account, plus $ 74.49 she did not wanted her name mentioned, but every thing she told me is on file in saved emails, a have seen and read it, jtv returned that stolen money in 2 days . a new card was issued to her . and she closed the account, it came close to $ 1.000 jtv stole out of her account, jtv did not left one red cent in her account . this serious charge should be shown over and over . i mentioned in my complaints against jtv many times . the have your card number the can steal money out of that card day or night, and how much . in this case jtv stole the whole account, and emptied out plus, the can sell your card number and then vanish.. and you get never your money back, this is not just for jtv, every other shopping channel, can do the same thing to a costumer, stealing money, and jewelry, , are the biggest rip ofs on those shopping channels, the are flt by night peddlers, i seen them in dania . where the try to peddle their junk jewelry, the go from state to state looking for stores, who handle old and collectible items, stay away from jtv . and those corrupt hosts, . the are highly trained to swindle, , lie, , mislead, , misrepresent .. scam and rip the costumer of, all the are, are warehouse workers for jtv, those old man you see are trained, the are nothing but handyman . trained to play hosts, , swindle and lie . claiming to have 20 years of experience with gemstones, then why ? are the been peddling fake man made plastic concoctions for real gemstones .. fake sultanite, fake russien alexandrite, fake cbluestar saspphire, and the list goes on, crooks and sheisters, handyman who get paid for ripping the trusting costumer of . to to many had to find this out, the hard way ..

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6:22 am EDT

Jewelry Television (JTV) seller wasted my time and lost information about the order

Don’t trust the company www.jtv.com. I ordered several items from them; basically it was different types of bracelets. I got information that the order would be sent within 4 days. After 2 weeks I still haven’t got the email that my items were shipped. When I contacted the customer services, I understood that they have problems with orders. The seller couldn’t find my invoice. Also it took a lot of time for the seller to find anything about my stuff. They have real problems and you will suffer from them.

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11:39 am EDT

Jewelry Television (JTV) they haven't delivered order and didn't send the form

I purchased a ring and earnings from www.jtv.com. I saw ad on TV about these earnings and really fell in love with them. I placed the order 2 weeks ago, but the customer services worked really slowly and they couldn’t provide any precise info about the order. I asked the agent to return money back then, if they have such serious problems with the delivery. But the agent promised to send me the form, and it was obligatory procedure. I waited for the form and still nothing.

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8:34 am EDT

Jewelry Television (JTV) seller is thief, who doesn't provide orders

The company www.jtv.com is horrible and unprofessional. I ordered some jewellery from them, but these scammers only charged me fast. After several weeks I heard nothing from them and no info about my order. It was useless to communicate with them, ‘coz everything what they promised was fake. These people are scammers and liars, who promise a lot, but in result you get nothing. Please post your comments about this company.

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8:10 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Jewelry Television (JTV) bait & switch

After placing an order for a beautiful Morganite ring and several other Moissanite items was surprised to find all items in individual small plastic zip lock bags in one small box. There were no individual boxed items. The order total was $1, 500.00, and packaged like dollar store merchandise. The Morganite ring was not what was demonstrated on the TV. It was returned the following day with the shipping label and comments section filled out completed as directions dictate. Included in the return envelope was a handwritten note with my account number, name, item number, order number and description of item received not being what was ordered. ( They never mention receiving the note) The big gaudy ring was returned to me, did not want it the first time, now it was here again.

There were many calls to customer service, the order was never sent to my email at time of placing order, or receiving the return. I did find they had changed my email address, and that was corrected. Was told a supervisor would call in forty eight hours. When Ann called after a day or so, she promised to call the following week, on Monday. When that did not happen, I called and after a twenty minute hold, she was on the line. She relayed there needed to be a letter stating why I did not place a call on the phone stating the item was wrong item. There are no instructions to use the phone. She had forgotten to return my call, and placed me on another long hols time. Travis was the next supervisor to come on the phone, he was going to sent another return label.

This purchase was on 08/17/2014, the call with Travis was on 09/11/2014, the label came on 09/18/2014. It should be noted that Ann and Travis both said a dispute with JTVPreferred account would only delay a refund, however,

JTVPreferred account gives you thirty day to file a dispute. Copies of transactions went to credit company by fax and hard copy.
My last communication was a call from last Friday from Jessica Andrew and she has promised to call me back on Monday, ( tomorrow) and says she found the ring I received on a website, wanted to know if I shopped from this firm, which I never have.
Wanted to know if people stole my mail, ( who would steal mail and exchange an item?), Bottom line, I received the wrong item and there was nothing I could do. Nnw, I used a 20% discount that was credited to my account for returning merchandise JTV sent me that I did not order and was not charged for. It took two calls to get a return shipping label, so they do make mistakes. On second call, was offered to buy items at half price, had no desire for them at any price.

I am in hope this will be worked out and JTV will credit my JTVPreferred account for the $642.00 charge. AT this moment, I have no ring, and they are not giving a refund after a month and a half. Somehow this seems all wrong.Be aware of what can happen! I have enjoyed purchases for years from JTV, as I have been making jewelry since the 1950's. I hate to lose this relationship, however, this is to expensive and time consuming.

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Update by Frances Arnold
Feb 03, 2017 7:15 am EST

It is ok that you do not like Moissanite. Don't purchase! It is not acceptable to call Charles Winston a crook, if there is no proof, you did not share information to document that. Your calling me a fool for buying, could be correct, but for wrong reason. My complaint was for process of completing exchange, and JTV did correct that.
There is a lifetime warranty on every Moissanite sold at JTV. It offers a free replacement in original mounting against, lose stones, cracks, scratched stone, and loss of brilliance. This is for life at no charge. Moissanite is not a diamond simulant, it stands alone.

When you call someone dishonest and can't substantiate the charge, you can be held responsible for their loss of income. Personally, your writing does not inspire me against a purchase, can't see how it would affect any sound minded consumer. As for Winston being fake, have you been fortunate enough to visit the Family Jewelry business where you must be buzzed in? Perhaps you saw the beautiful diamond donated to the Smithsonian . That is some fake! I love Moissanite for just what it is, the compliments are many and I enjoy sharing my positive experience.

Should anyone care to give me Moissanite, I would feel so fortunate. Did purchase a 7.3 DEW oval ring before Christmas, it was not as expected and was returned. Loved the style, would try again when one comes along that has the fire and brilliance I've come to expect. Mistakes happen and you move on.
Moissanite is beautiful, that is my concern. Fran Arnold

Update by Frances Arnold
Jan 12, 2016 9:56 am EST

There are some beautiful items sold on JTV, and I have many of them. Have been making jewelry for fifty years, purchase many findings through JTV. My concern is the Moissanite I returned was switched at JTV with a less expensive stone and the blame placed on me. It is frustrating that there is no way prove it, they are a big company. On the other side, I have not touched the stone they sent to me, so someone who handled it may have left their print on it. I have never seen the stone they returned to me, in my entire life, that I can swear to in a court of law.

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Leni Gignac
US
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Feb 01, 2017 5:59 pm EST

why on earth people buy that moissanite is behond me .. that charles winston is a crook and sheister, he rip you of in a new york minute, and he has, ..believing that fake talk of his, what charles winston peddles is nothing but cheap trash . for costum jewelry, it is a man made plastic concoction.. worthles and valueles, and by buying that junk you never paid any attention to his fake and phony talk . his first fake talk . a meteor landed on this planet . millions of years ago . he doesent know when . he went gor some of that and put it in his moissanite, people never read that was plastic . there was nothing written what people could read about an meteor, , i wrote a lot about that crook and sheister charles winston and his fake moissanite, , the sales went down, so he had to come up with another fake story. . that dident work iser, the sales went down, the last fake claim he made up about that trash moissanite beats them all . a man by the name of moisan invented that moissanite, , , what a crook and sheister that charles winston is .. check up 100% what that trash is, before you jump from the frying pan in to the fire, it is plastic.. a man made plastic concoction, worthles and valueles,

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punkys
US
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Jan 12, 2016 12:34 am EST

junk pure junk, and please beware that they all fake

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punkys
US
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Jan 12, 2016 12:33 am EST

junk pure junk and fraud

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1:20 pm EDT
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Jewelry Television (JTV) damaged merchadise

I recently purchased a diamond ring from JTV, the ring's diamond are all cracked, broken, split and just horrible diamond. Basically the throwaway diamonds, the ones that are not approved for jewellery. I also bought a diamond tester which is broken and does not work. I contacted the company and they told me because I did not purchase the protection plan that it would cost me to send it back and also for them to try to fix it, if they could fix it they would, if not they would just send it back to me broken and I would just have to keep it that way!
I do not care if it was 10 days or 100 days! They sold me broken and defective items that I paid for and they should be responsible for replacing them, it was not 1000 days, it had only been 30 days for the ring and 90 days for the diamond tester and that was because I thought I was doing something wrong and was trying to rouble shoot and reread the instructions which I had explained to them, instead of just sending it back not knowing if it was my fault or not. This is an outrage! They sent me broken items and know it! I did not ask for a refund only a replacement and they wouldn't even do that! I was a long time customer of theirs until I realized that their stuff was pure junk and stopped buying from, but that was not until I had spent nearly 8, 000 dollars! Someone needs to shut them down and now!

Tried to upload photo but wouldn't allow me too.

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Leni Gignac
US
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Feb 01, 2017 6:41 pm EST

jtv is on their last leg now, , but it is a shame, how much money the trusting costumer had lost...but learned a valuable lesson the hard way, if those costumers have not learned by now to stay away from shopping channels .. the are in for more trouble .. everty shopping channel is tnhe same, the work the same way.. jewelry is the biggest rip of on the internet, do not shop for jewelry on the internet, you will be the looser, evey time, , those peddlers are fly by night peddlers, here to day, gone tomorrow, , kerp that in mind, and the do not carry the best, the buy cheap and the worst those shows have to offer, with already the peddler have on their minds to rip the costumer of, , go to your local jewelry store . you can see what you get and talk to the people .macy.s, or walmar.. kmart and others, carry nice jewelry at decent prices, dont get rtipped of, thjose crooks and sheisters make you look like a fool . dont let them . stay away from every shopping channel on the internet if your shopping for jewelry, , take this warning serious, , , it is..

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7:57 pm EST
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Jewelry Television (JTV) bogus shipping on auction

Three auction items combined into one envelope for shipping, but three shipping charges charged totaling over twenty dollars shipping on a $21.00 purchase, total ripoff. Called customer service (and I use the term lightly) and they simply don't care. I've ordered over 160 orders and spent over $6000.00 with this company, but not one penny more ever again. FOOLS !

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Leni Gignac
US
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Feb 01, 2017 6:27 pm EST

i just hope that everyone who has or had complaints against jtv, has learned a lesson the hard way, to stay away from jtv and their auctions... you join auctions on tv . any shopping shannel you will get ripped of, .. first of all, the company has their own peoplw to bid for them, and to see how far the bidder will go for that ;piece, , the company bidder has a good idea how far the bidder will go . and then stops . knowing the costumer has paid twice as much as that pierce is worth . stay away from auctions, you will be the looser every time, , .

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Druids
Santa Clara, US
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Mar 08, 2015 4:35 pm EDT

Totally agree. You win an action item for 2bucks and they charge you the shipping for 6.99.i think they make a lot of money out of the shipping costs. They also don, t refund you anything if they claim they don, t receive back the item even though you have proof of evidence.

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12:35 pm EST

Jewelry Television (JTV) never by white diamonds from that site

Well... They lie. Never by white diamonds from that site, they won't even tell you what color and clarity they are, guess why, cause 98% of diamonds they have are garbage, they literally pay pennies for them and selling them to you for hundreds of dollars assuring you that's a hell of a deal ! Believe me I'm in the jewelry industry and know it all! BTW not only jtv does that there are ton of companies out there that will tell you anything to sell. If u can't afford nice diamond jewelry try natural african white zircon or moissanite, man they sparkle !

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Vittone
US
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Aug 21, 2012 1:04 pm EDT

Stones are a gamble, beware if you get a bargain on auction, you might not get the stone, and if you do, the cost will be made up for in shipping.

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Larku
US
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Aug 17, 2012 8:18 am EDT

HORRIBLE! THEY MAKE YOU GIVE THEM AT LEAST ONE... RUDE, REFUNDS AND MAIL TIME COMBINED OVER 60 DAYS!

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3:50 am EDT
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Jewelry Television (JTV) nor exce[tng coupons and free shhippingjerlsery jew

I have been ording from jtv for a short period of time but have spent alot of money with this company. I rarely get to use coupons but on my order on aug. 12th was watching live and with watching was stating free shiping that nite, i also had a coupon for order of $299 or more 40dollars wood be applied and taken off my order. I used one coupon before and after you put everthing in and get your balance it has been subtracted from balance due. Well i did not notice till next dday that nothing was deducted from my order. So with the 40dollars and 6.99 shipping i was cheated out of 46.99. The final bill was 441.97 and if they done what they promised i would only owed $394.98. I am new to a computor & have had a hard time finding were to complain. Abd still dont know if this is where i need to be. I should be refunded 46.99 which was deducted from my bank acct. So need to know what i neeed to do other than sent mt ring back which i have wanted for a long time. Then sending it back and reordering will lose my cupon that wa good only for the 12th...Please help

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budgiegal
Walnut Creek, US
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Aug 20, 2013 11:43 am EDT
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I discovered this site a few days ago, because I think something is very "fishy" about their auction site. But...aside from that, I have had excellent service from them. I ordered a ring with a 10% discount. They forgot (?) to apply the discount and I called them about it. They were very apologetic and gave me the credit...AND a 20% discount on my next purchase. Three years went by before I ordered another ring ($250) and asked for the 20% discount. They gave it to me without question AND threw in free shipping, that I didn't even ask for.
Several years ago, I ordered a tanzanite ring during a 20% discount promotion. The ring had a huge "window" so I sent it back and traded up. They transferred the 20% credit to the 2nd ring. It too had a window, so I sent it back and went for a 4.25 ct trillion cut tanzanite ring ($3, 000) and they, again, gave me the 20% discount ($600!). It was a keeper.
I'll b**** if something is not right, but I'll give them credit when credit is due.

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11:39 am EDT
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Jewelry Television (JTV) false advertising

Don't buy anything you see them advertise on TV, you WILL NOT receive what you thought you purchased. My first purchase was this way. They were advertising some spectacular opals that were clear with tons of fire inside them. When I got mine, it looked like a freaking TOOTH. Sent it all back, waiting to see what I have to go through to get my money back after reading all this stuff here. I suspect I'll have to dispute the charges to my card.

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5:56 am EDT

Jewelry Television (JTV) I will never, ever order from them again

I ordered a ring over night for my wedding. It came a week later. After walking down the aisle with no ring. Once it did arrive, a stone fell out. I sent it back for repairs. They returned it with a cracked diamond, rhodium missing and prong damage. Then on a return I sent, they said they paid me back...but no money showed up in my account. Two people were helpful. Many others were not. They claimed to not know anything or what to do. I will NEVER, EVER order from them again.

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About Jewelry Television (JTV)

Screenshot Jewelry Television (JTV)
JTV, also known as Jewelry Television, is a leading retailer of jewelry and gemstones in the United States. The company was founded in 1993 and has since grown to become one of the largest jewelry retailers in the country. JTV offers a wide range of jewelry products, including rings, necklaces, bracelets, and earrings, as well as loose gemstones and other accessories.

One of the unique aspects of JTV is its focus on education and customer engagement. The company offers a variety of educational resources to help customers learn about gemstones and jewelry, including online courses, videos, and articles. JTV also has a team of experts who are available to answer customer questions and provide guidance on selecting the right jewelry or gemstone.

In addition to its online store, JTV also operates a television network that broadcasts live programming 24 hours a day. The network features product demonstrations, educational segments, and interviews with industry experts. Customers can purchase products directly from the network or through the JTV website.

JTV is committed to ethical sourcing and sustainability. The company works with suppliers who adhere to strict ethical and environmental standards, and it has implemented a number of initiatives to reduce its environmental impact. JTV also supports a number of charitable organizations, including St. Jude Children's Research Hospital and the American Heart Association.

Overall, JTV is a trusted and reputable retailer of jewelry and gemstones. With its focus on education, customer engagement, and ethical sourcing, the company is a leader in the industry and a popular choice for customers looking for high-quality jewelry products.

Overview of Jewelry Television (JTV) complaint handling

Jewelry Television (JTV) reviews first appeared on Complaints Board on Dec 4, 2008. The latest review Inability of communication between customer and the representative. was posted on Oct 25, 2024. The latest complaint Inability of communication between customer and the representative. was resolved on Oct 25, 2024. Jewelry Television (JTV) has an average consumer rating of 3 stars from 123 reviews. Jewelry Television (JTV) has resolved 55 complaints.
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  1. Jewelry Television (JTV) Contacts

  2. Jewelry Television (JTV) phone numbers
    +1 (865) 692-6000
    +1 (865) 692-6000
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    +1 (800) 550-8393
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  3. Jewelry Television (JTV) emails
  4. Jewelry Television (JTV) address
    9600 Parkside Drive, Knoxville, Tennessee, 37922, United States
  5. Jewelry Television (JTV) social media
  6. Olivia
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    Dec 14, 2024
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Jewelry Television (JTV) Category
Jewelry Television (JTV) is ranked 19 among 299 companies in the Jewelry and Watches category

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