Jimmy Jazz
Reviews and Complaints

Been trying to call the store in Gastonia and Spartanburg and tell don’t never answer the phone highly pissed because I’m trying to avoid a ride for no reason to return a pair of shoes

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I placed an order on their website on 2/11/13 for a dress on sale. I paid extra to have it expedited for my birthday in a few days. They deducted the money from my account immediately, but a few hours later I got an email from them saying they had to cancel my order because the item is out of stock, and I should get my money back in 2-3 days. How could you possibly do business like this? You have an item on your website that CLEARLY stated it was in stock, you take my money, now all of a sudden you don't have it? How hard is it to keep up with inventory and have the proper information on your site? I usually don't shop online, but I work late and don't have much time to get to the store and this is what happens. I will never do business with this shady company again.

Tweety, Please accept our most sincere apologies regarding your experience trying to rectify your order. Please call us at [protected] or email us at customerservice@jimmyjazz.net at your earliest convenience and we will be happy to connect you with a manager directly. Your satisfaction is our top priority.

AWFUL THIS WAS MY FIRST AND LAST TIME ORDERING FROM THIS COMPANY first I placed a order for the wrong size shoes I ordered a number one and a size 2 but I needed 2 size 2s they sent the confirmation to my email within 30min when I realized what I did I called them o mine you it is 6:30pm when I ordered them so I call to see if they can just send 2 size 2 shoes so I don't have to return them or cancel and reorder them this is what this lying a## customer service is going to tell me "O WE CANT EXCHANGE IT BECAUSE YOUR ORDER HAS ALREADY BEEN SHIPPED" lady bye I jus had place the damn order so you mean to tell me someone has went to the P.O. within 45min and its going on 7:30 usps isn't still picking up orders and delivering them but ok let's go with your so them I say well I'll just returned them to my local store this lady is going to tell me I CANT RETURN THEM TO THE STORE BC THEY WERE PURCHASED ONLINE that is the second red flag either their not legit or fake or something it not right about these people bc never have I heard no mess like that as long as I have my receipt it should not be a problem but I tell you one thing my kids shoes better be authentic this a awful online company i don't know how the store is and i will never find out bc they will never get my hard earned money again I just hope the store is better then the online SHOP AT YOUR ON RISK!

I was on there site almost two weeks and tried to place an order. The shoes I wanted to order they made a mistake and listed the wrong price and would not honor there mistake. I've been trying to contact someone in there corporate office and both the numbers they have listed are disconnected. Every time I called about this issue I spoke with the same two managers who were very rude and disrespectful they said they could not honor that price bc there system made an error, but they offered me a 10% discount. WOW really all I wanted was to order the shoes at the price they presented. I have been doing business with them since they first opened but they just lost a LOYAL customer because they aren't a LOYAL company

I placed an order with this company on March 23rd. The website says that it takes 1-3 business days to process the order, yet when I contacted them 5 days later (via LiveChat) I got the run around on when this would be shipped and had to rephrase my question at least 4 times before I got an answer from the representative. She said that it would be shipped by 8am the following morning. I was a little irritated that it was taking so long just to leave their warehouse but decided to let it slide. 2 days later I received an email saying that one of the items that I had ordered was unavailable and that I would be receiving a credit for this item (which I still have not received) about 10 minutes later I finally received my tracking number which gave me the impression that since they weren't able to supply all the items that I had ordered they shipped it then as quickly as possible to prevent me being able to cancel the order. I FINALLY receive my order on April 8th and the jacket that I had ordered was damaged. GREAT! I contacted them again via LiveChat and was told that they could give me 10% off or I could return the item and hope that they had another one available. I told her that I would keep the item if I could receive more of a credit than that, but that 10% was not enough for me to keep a white sleeved jacket that had spots up and down both arms. She said that if I sent pictures then I would receive 10% plus a refund on my shipping amount. I decided to settle for that rather than deal with returning the item. I emailed pictures of the marks on the jacket and was told that someone would contact me about this within 20 minutes of receiving the pictures. (Shocker... no one called) I called today April 9th and was told that the last person that I had spoken with was not in today (which seems to be a common answer with them judging by reviews) and was told that I could only receive 10% and $5 off my shipping since not everything in the package was damaged. I tried to be patient with the customer service rep, I have worked for an online company before so didn't want to be rude, but after she raised her voice at me on the phone I told her to go ahead and send me the shipping label since I would most definitely be returning the item... and I think it goes without saying that I WILL NOT EVER order from this company again.

I wish my son checked for complaints / reviews before purchasing from this company. It's been several days since ordering and they haven't even shipped our items out yet. I've called numerous times and no one answers. The system continue to take you right back the main options over and over. Very unprofessional service, never again ordering from these folks. NEVER!

Their sales associated ARE RUDE AS f***!
Poooooooor f***ing customer service, Ghetto ### hell, Never acknowledge when a customer comes in a store... You damn near have to go get your shoes your damn self, You try and call for a shoe check The MOTHERf***ERS NEVER ANSWER THE PHONE! We have 8 stores in Chicago all African American sales ###. Works there THEY NEVER ANSWER THE STORE PHONE BUT TEXT AND TALK ON THEIR PHONE WHILE THEY ARE HELPING YOU...WTF?
I have to call to Racine Wisconsin store just to see if the numbers are legit THEY ANSWER ONE THE 3 ring!
PLEASE CLOSE ALL YOUR CHICAGO STORES OR GET NEW EMPLOYEES THAT WANTS TO WORK CAUSE YOUR CHICAGO STORES SUCK ###!

I can be reach at CHGOARIES@yahoo.com if you would like to hear more

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Thanks

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