John Deere
Reviews and Complaints

I have always related John Deere products as top of the line, and so purchased an L120 from Home Depot in Cranberry, Pa in 2005 for list price of $2199. I serviced it regularly, and cut 2 acres a week, until it hit about 500 hours, and the B & S engine shot craps for no apparent reason. So, because I loved the machine, I invested in a brand new replacement B & S engine, and continued on. The engine had been hard-starting from day one, but I thought it to be the 'nature of the beast'. Also, the reverse never seemed to respond well from the start either, but I didn't know it was a indication of future problems. Recently, after an hour or so, the machine could not make it up a small hill, and I had to resort to using my 212, which I purchased specifically to use when my L120 quit working. Today I cut the whole lawn with it, because I just done think there is much life left in the AM131580 transmission you put in this machine. I recently had the 48" mower deck completely rebuilt with new pulleys, blades, and belt. I cuts beautiful when its running, but now I am asking for help from you to help me get it back to its original strength with a new transmission. I would ask that you get in touch with a JD dealer near my house in Harmony, Pa, pick it up, do the R & R, and return it to me. It is the right thing to do, I know you know it, too. By the way, you will be helping out a veteran, too.
I ask this because I am 80 years old and need a reliable machine to continue to keep my yard looking John Deere Great?
Thank you in advance!~

tension plate broke only 49 hrs on mower had very bad materiel problem getting part must be a bad part not really impressed with workmanship

I purchased a John Deere E140 in June of 2019 at Lowe's in Johnstown, PA. This machine has been in the West Central Equipment store in Ebensburg, PA on two different occasions due to a defective ignition switch. The mower has malfunctioned again today. It will not start, and the engine does not turn over when I turn the key. The mower only has 49 operating hours. This is a reoccurring problem, and I feel that I have bought a "lemon". I should have never bought this high priced item at a box store that does not service the product. My mower is now 2 years old, and I have had problems from the start.

The Service Department at West Central Equipment has been extremely helpful in both of the prior times my mower has needed serviced. It is my intention to trade this E140 more in on a new riding mower at West Central Equipment.

In Feb 2001 I bought a john deere s110 lawn tractor. The front left tire came off the rim and rear tires deflated. I called Tillus who first said I bought tractor in Nov. I moved into a new house in Feb. How could that be. I told them you delivered this tractor after I purchased the house. Well they finally replaced the left front tractor but rear tractor tires go flat. They said I never mentioned that at time. Well tires coming off and tires not holding air are tire problems. Additionally tractor did not have a cover for right side compartment. My son bought a JD tractor and it did. Hom depot sells them and they do. Why doesn't JD dealer provide a cover?

Michael Rohricht
1008 ebony highland drive
Palmhurst texas 78573

[protected]

Engine model #4045tf285
Who is the [censored] or [censored]es that came up with this [censored]ing ring idea on the fuel filters/separators? Are you in competition with ford to see who can come up with the most asinine idea of the other? Screw on filters are easy to do but... Nnnooo! Why, why, why do something this stupid? I want someone in engineering to explain this [censored]! I do not want to hear from a dealer for service! This damn engine already had to have 2 service calls to replace the oil filter and housing because the damn jd oil filters wouldn`t come off... Now this [censored]! You guys have a problem with your engineering dept for doing [censored] like this!

Exhaust outlet has burned the bottom of the left side panel. Hot exhaust gasses are blowing onto the plastic panel. The muffler outlet needs to be repositioned to direct gasses away from the tractor! Also, the parking brake does not engage. This tractor only has 12 hours on it! I am hoping john deere stands behind these issues. This is my third john deere I have owned, and the first one I have had problems with.

The mower has been occasionally been scalping my lawn for about a season even with the setting height at 4 inches.
Off to the dealer and they say the spindles need to be replaced and something about the steering. $1300 will get this done.
I live in the South with mainly a flat yard.
I purchased this in May 2014 for about $1800.
I certainly expected this product to last longer than 60 hours!
Obviously very poor quality.

replaced engine on 9460rt under warranty came back does not have power now dealer says i have to pay for diagnostics etc to try and find problem

I bought a Z355E Zero Turn Mower from Lowes about a year ago. Moved into a house with a decent sized yard, pretty flat but lots of trees, so that is what everyone recommended. What I didn't anticipate was raking up 200 bags of leaves last year. This year I said I'm going to buy a bagger for the mower... no way I doing all that raking. Imagine my shock to find out that John Deere, of all companies, does not make a bagger for this serial number of mower... what the heck? I can't even get a hitch for this mower... it is the "newer" model. I was told I can spend the money to put a 42"deck on it and then I can get a bagger but I didn't spend the extra money for 48" deck to convert it to a 42". I'm not happy and would like to know if/what John Deere plans to do to make a bagger for these mowers. Who spends almost $3000 on a mower and even thinks that it won't support a bagger? Come on John Deere, you guys are much better than this! My name is David Rhodes, email is [protected]@live.com and phone is [protected]... I'd love to hear something back!

Tractor is Hard to get into H - L range without pushing the forward/reverse pedal. I have had this issue since I purchased the tractor in April 2016. I have had it in for service /repair 3 times. It is worse when you have a load in the front loader. Serviced/Repair by Tri-Green, Mount Juliet TN 8/23/2018, work order # 934216. The issue has not been resolved. Service manager said it could not been improved. Lyle Power the service manager says DTAC said that this issue is just the characteristic of the HST.

Resolution - Since I was not told prior to buying this tractor of this issue, I should be refunded for what I paid for the tractor.

Bruce Jones
Email:[protected]@comcast.net

i have had trouble with this lawn tractor fromm the beginning the mower belt was twisted to makeit shorter then the belt broke with only 20 hours on it lowes told me to bring th traCTOR AND THEY WOULD HAVE IT SHIPPED OUT FOR REPair trouble is it wll not fit in the trunck of my car the service people in red hook n y do not know whAT IS GOING ON IN MTHE WORLD VERY UPSET [protected]@AOL.COM PS: IAM 81 YESRS OLD AND STRESSED OUT OVER THIS HASSLE PLEASE ADVISE THANK YOU

John Deere Z335 and Z345 R with faulty hydrostats. When questioned about it they clam up and will not respond. The problem is that the pumps are faulty and do not provide enough pressure. It burns up the hydrostats. The problem starts at around 20 hours and by 80 hours they are failing. They only have a 120 hour warranty. Other similar mowers from different companies have longer warranties. They will not stand behind their product. However, they still want a payment each month. Very untrustworthy. How can any business operate this way? I live in Tennessee. The local dealer is Tennessee Tractor. When I took the mower back to the dealer this is what happened. They kept my mower for a week, and during that time the salesman was the go between for the lead mechanic. He took my mower and put it up against the building to destroy my mower. Then called me, told me, the noise and the things it was doing was normal. When they knew from the start what was wrong with it form the start. They are selling them anyways. What they should have done and what most dealers will do is put in in the shop, order upgraded parts. Not tear my mower up worse and lie to me. The dealer and John Deere need to have something done.

I am very mechanically inclined and I knew they were dishonest the whole time. They took me for being stupid. They had no right to do what they did.

Travel Docs,
Please investigate this matter looks like some blunder has happened with me, someone using my FREQUENT FLYER NUMBER for their benefits.
FF AI [protected]: This FF number has been assigned/logged to me at Pune airport on 23Oct2016 by Air India check-in window agent. I was travelling to Pune -Delhi-Chicago.
Now last week I was trying to log in using this FF number, it doesn't allow me to log in to check my points status and other details, therefore I have called to air India customer care and came to know that credentials which are assigned to this FF number are far different, not matching a single word with my credentials (Name, b'date, cell phone number, address). Customer care asked me to send an email to flying-returns.[protected]@iclployalty.com to investigate more but didn't get any reply back even after 48 hrs.

Recently, I have created new FF number which is [protected]. But I want my previous miles transferred to this new account, and need to investigate, that who was using the previous FF number to get benefits of my miles. Also I want complete statement of my previous FF number [protected]

I bought a John Deere push mower a couple of seasons ago. The deck is rusting apart. I called their customer service line and was instructed to take it to their authorized dealer, Central Jersey Equipment of Hammonton. They allegedly took pictures of rust and sent to John Deere. I did not hear back so I called after 2 weeks. I was told my claim was rejected and I could not speak to investigator from John Deere. They were rude and unprofessional. I wrote a letter to president, Samuel Allen about my issue. I never heard back so the poor customer service and product quality must be part of the culture of John Deere! I warn every unsuspecting consumer never to buy any of their products!

This is my 3rd time to the John Deere dealership in Orange Virginia. 1st trip was to buy a brand new top of the line Push Mower (already had zero turn). The first visit was ok because I was purchasing something. The next 2 visits were nothing but dealing with ignorant old boy network type of folks. If they recognize you will you be taking care of but because I didn't have a $100 thousand dollar tractor or a local name I stood there, ..." with not even a hello we will be with you when we can". I even had an older man, whom to seem to get anything he wanted because he appeared to be local farmer, nudge me so he could follow all of the employees preparing to move to their big shinny building. That all being said I took my business to the local Kubota, husgavarna dealer that promptly waited on me and helped me drop off the piece of ### JD mower to get fixed for the32rd time. That being said which is supposed to be under warranty which has never been honored.

We purchased a John Deere, LA115 riding mower in March 2010 from Home Depot, to include delivery and a five year service plan. At 41+ hours use, the motor blew up. We had the riding mower service at the first required interval from a John Deere service provider and changed oil and filter (parts from the service provider) between, waiting for the 50 hour service interval which never came. John Deere says the riding mover is older than two years so they are not responsible. Home Depot cannot find the delivery and service contract information in their records so their service provider (located in the Philippines) refused to provide any repairs.

I purchased a John Deere tractor partly because of their good reputation however during the fifth year of using it only during the summers at my home, the engine blew. I called the company to complain and ask if they could do something to fix the problem, they said no. On top of that, two different dealers told me that it's a third generation company and that they "don't care". They also told me that they "have lots of this model that needs repaired however even when I tried to get the engine replaced, they told me it's a "bad design" and to junk it. One dealer offered me ond hundred bucks to use it for parts. ON top of that, there's no replacement engine that I could purchase. I'll never buy another one, that's for sure. HOpe this will help someone to avoid making the same mistake.

My letter to them says it all:
Dear Eis Implement and John Deere Corporate

At the end of 2008 we purchased a John Deer Model E725 snow blower. The second time it was used, the auger collapsed, and I brought it in for repair. I was told that the auger was under warranty, but I would have to pay for the belt. That seemed fair enough at the time, so I paid.

During the 2009/2010 season, ( this year ) the auger again collapsed. I paid over $200 for repairs. When I questioned why the auger on a John Deere product would continually collapse, rendering the product useless, I was told “these things sometimes happen”. I was not happy, but I paid.

The SAME DAY I picked it up I used it, and again the auger collapsed. I turned around and brought it back to Eis Impliment, where it has been sitting for over SEVEN WEEKS waiting for a part that is supposedly on back order. During three snow storms I have had to pay someone to do snow removal, despite the fact I have a virtually brand new John Deere snow blower. On Monday this week Scott from Eis called to tell me that the part was still on back order, and the equipment would again be unavailable for my use. When I asked why couldn’t he take the part from the identical snowblower sitting in your showroom, fix my equipment, and use the back ordered part to replace those taken from the one on the show room floor, I was told “we can’t do that”.

To make matters worse, it turns out the reason the auger keeps collapsing is that there were no skid shoes put on the unit at time of purchase.This caused the auger to pound itself into the sidewalk, wear a huge groove in the shroud and ruin the cutting blade. This has been verbally admitted by TWO separate persons at Eis (one an owner no less) ;but when I suggested I should then be refunded the repair costs I have shelled out, I was told that Eis would not have made that mistake, and I must have removed the skid shoes. When I pointed out it was utterly unreasonable to believe that I would get the unit, bring it home, then take off the skid shoes, etc, both Scott and Jim Eis admitted that was extremely unlikely, and not to worry, they would “take care of me”.

It would seem that “taking care of me” means
1: Not properly assembling the equipment in the first place

2: charging me for belt, labor, etc DESPITE these parts being ruined by the improper assembly

3: Not noticing the lack of skid shoes until the THIRD time the unit has failed, and then CHARGING ME FOR THE SKID SHOES AND LABOR to install them

4: Having my unit for over SEVEN WEEKS AND COUNTING

5: Informing me I will have to pay for a cutting blade on the unit, since that and the shroud were ruined by the lack of skid shoes. ( the shroud being deemed cosmetic, and not in need of repair.

I have reached saturation point with this situation. It was my belief that John Deere products are worth the cost, because they are, I thought, high quality, American made, and have knowledgeable, skilled people standing behind them. NONE of these have proven to be true.

At this point, I fully intend to sell the unit, ( if I ever actually get it back ), and NEVER again will I purchase a John Deere product, nor will I patronize Eis Implement. Not only have I paid $1200 for a machine I have not been able to make use of, I have also shelled out over a third of that price in repairs, ALL OF WHICH WERE THE DIRECT RESULT OF THE UNIT BEING IMPROPERLY ASSEMBLED IN THE FIRST PLACE, not to mention having to pay someone to do what I bought the unit to do in the first place! I cannot express the degree of frustration, disappointment and, at this point, disgust and anger I feel towards John Deere and Eis Implement.

I am sending a copy of this email to John Deere Corporate, as well as posting it on Facebook, as well as as many consumer protection and review sites on the Web as I can locate so that others can learn from my experiences.

Sincerely,