John Deere
Reviews and Complaints

2 Years ago I had over $2,000 worth of repairs done to my mower. Hurricane IDA tore it up pretty good. When Houma Tractor [Houma, La] dropped it off I got on it and it didn't even start. They took it back to replace the battery (something I had listed in the 'Work To Do' when I originally sent it in for repairs.

Then [3.15.24] I was having problems with the belt. It snapped. Now this was a new belt just replaced. I ran the mower for about 10-15 minutes when I started smelling that smell- a belt burning. White smoke coming from the front of the mower... mower blade won't turn now. They (Houma Tractor, Houma, La) claimed in 2022 that they had replaced all the pulleys in that $2,000 repair.

IMO, I think since I am a small customer they let the newbies work on their "lesser" clients. I pretty sure IMO that they guy who washes the mowers and tractors got a shot at mine. It has never come back that clean before. But doesn't work.

John Deere does not provide a replacement seat for the X495 tractor that actually fits the tractor. Furthermore, the seat no longer has a metal form, and instead uses a plastic form with metal inserts for bolted connection to the tractor. The plastic is 1/4" thick and the inserts for threading the bolts can loosen or break free from the plastic if the bolts or overtightened. This is unsafe!

The local dealership cannot figure out a solution to this problem. I cannot believe I am the first to experience this issue.

Please advise to a solution. My tractor is useless without a seat safely mounted onto the tractor's hinged bracket.

I reached out for someone to come take a look at our mower it wasn’t getting power and just shutting off.

I shared with them that it was under warranty and it was a JOHN DEERE Z994R Diesel Commercial Z Trak Stock # 374200 vin 1TC994RDPLT030015.

They asked where I bought it I shared the sales guy was going to come look at he hadn’t showed up last week I called he said something came up will come in morning. He never showed in morning didn’t fu with text or call or anything. I called over weekend will check Monday no follow up call

Their customer service is non existent

We are so frustrated with John Deere's upgrades and spending hundreds of thousands of dollars to have the best success possible with our high input crops. We invest millions of dollars on your equipment and True North Equipment can't figure out how it works or how to set anything. I guess we can share this with CaseIH if you'd like. We already own three of their combines and four of their Quadtracs and trade them every year. The clock is running and it's not in John Deere's favor.

Here is a comment from my Farm Manager: "Myself and two other qualified operators have busted our [censored] all day today and got nothing [censored]ing done!'

That's putting it lightly! I softened the language as much as I could without missing the point.

True North Equipment dealership is based out of Grafton ND

Please help me from letting this go Viral...

My name is John Miller.

Owner of JOHN MILLER FARMS INC

[protected]

I bought a lawn mower from home depot July 23 2022 s100 I have had nothing but trouble from it mower blades continue to hit the deck after taking to dealer it is going back for the second time it has very few hours on the mower itself why am I having this issue you are supposed to be a top brand I will sell this mower when I get it back from the dealer to recoup some of my money I made a bad decision when I bought this mower I have only cut my grass two times this year now its going to the shop again you have it more than I do why is the company not as reliable as in the past going after a kubota as soon as I get this to the dealer tim blankenship [protected] tim. [protected]@live.com g

On 5/11/23 we purchased a John Deere zero turn mower for $4,200 at Lowes. We have used it twice since we purchased and the mower has 6 hours on it as of today, 5/16/23. Today, we went to mow as we are having a graduation party at our Farm. The mower would not start. We checked fluids and battery and everything was full. We called Lowes, john deere customer service and a local dealer and checked everthing, but still could not get it started. During this time, we found out that there is no coverage to have our mower picked up or have someone come out to fix it. We have not had this mower for a week, the right thing to do is have someone come and fix it. However, I was told that John Deere is not responsible for that. The warranty is bumper to bumper, but I would have to get the mower to a service provider at my own cost. This is unacceptable and John Deere is not willing to accept responsibility for the faulty BRAND NEW mower that we paid CASH for and have it fixed or picked up. The piece of junk is sitting in our pasture and I can't move it.

We decided to choose John Deere because we thought your company was reputable and customer service focused. Not to mention we always support American companies. After this ordeal we are returning the mower and will never buy ANYTHING that is john deere made. You manufactured a piece of garbage and aren't willing to make it right. Disgusting and unacceptable.

I will be spreading the word on social media and to anyone that is in the market for farm and AG equipment to steer clear of John Deere, who doesn't even stand by their product.

john Deere dealer Dobbs equipment, is not competent enough, or care enough to have the Owner respond to clear incompetence on behalf of their field mechanics. i paid Dobbs Equipment to diagnose my loader, it stopped running (engine just shut off). their mechanic came out, and diagnosed the machine having a bad injector pump. i requested that he place a computer on the machine to see if any codes are visible. the way the machine just shut down did not sound like a pump, but an electrical issue. he stated definitely the pump. i purchased a new pump, and had it installed. machine still would not start. no fuel past the solenoid valves, into the fuel rail. same issue the original pump had. had Dobbs equipment install second pump, and they are having the same problem, no fuel thru the pump. they are now non responsive, and have not completed fixing my machine. machine will start and run on starting fluid.

The weld holding the Idler on my mower deck broke on 4/15/23. I only have 58 hours on the mower and only used it for one full summer and it is still under warranty. The blades have usual wear and tear on them and one has the slightest bend.
I took it to United Ag and Turf in Gainesville, TX on 4/17/23 as it is clearly a defective deck/weld. United Ag and Turf stated that JD will not repair/replace the deck as they claim the blades caused the vibration causing the weld to pop. There is absolutely no way to prove that and from years of experience with mowers, I have never seen a weld break because of a worn blade. I'm not saying it can't happen but I imagine it would take a lot longer than 25 - 30 hours of use (as that is probably when the blade bent slightly) before it would happen, or a very badly bent blade at the least.
All blades lose perfect balance the very first time you use them as chips form and time wears them down. If I need to replace my blades every time I hit a rock so it doesn't cause a slight vibration that can cause the deck to literally fall apart, then that is a poor-quality item.

Tired of the runaround. Part broke during installation. If I don't receive a replacement part within 10 days I will have no choice but to file a complaint with the PA Department of Consumer Affairs. This part was under warranty when it broke during installation. Rest assured, I documented all contact with John Deere. My information.

Kenneth Shuba

2433 Glenarm Avenue

Pittsburgh, PA [protected]

[protected] (H)

[protected]-c562 (C)

I have a e-180 lawn tractor with a bad hydrostatic transmission issue. It will not come out of free wheel mode. It was sitting in my shed and went to start it and it would not move. I have tried everything to get it to move. At this time this 2019 mower with 89 hours is a piece of junk. Do I need another transmission. I called dealer and he told me it would cost me a 120 dollars an hour to troubleshoot. I spent 3000 dollars buyig this thing and now if I need a transmission it will cost me about 1000 dollars to fix it, At this point at this point just for the transmission not including labor. For a lawn tractor that was well taken care of. Also I had to change all 3 idle pullys at 10 hours. Not very happy with jd products at this time. thanks robert lequeux.

We purchase a gator on 8/25/22. The gator started having a metal noise and losing power after 20hrs of run time. I took it to The North Port store, W.O. 6141 because the Fort Myers dealership store was damaged in the storm. On 10/23/22 North Port store picked up the gator to have it checked out and they told me the rocker arm had jumped off the push rod, then I was told that I put bad gas in it. I told the mechanic Jacob that I never put bad gas in it. He said he would try to clean it with carburetor cleaner. Then he said this was not a warranty issue. I believe this was a miss diagnosis. When I got the gator back it was running rough and had pre ignition, and I could smell gas. I called Walter Pratt Jr. at the Fort Myers store and they picked it up and fixed it properly.

He found a faulty carburetor it was over fueling. etc. W.O. w62582.
The North Port store charged me $313.03 and would not release it until I paid them. We have a 3 year extended warrant on our gator.

This started in September when I had united ag and turf service my tractor and put snowblower on. I have my tractor serviced twice a year, always by united ag and turf in Auburn Maine. When I spoke with the tech that was here he asked if I ever had any oil leaks, I said no. He then proceeded to say that there was a problem with the oil drain valve. Well within 2 weeks of them servicing my tractor I have an oil leak. This service cost me over $700. I call them to advise and they said it had to go in shop for repair and would cost me another $700. I ended up speaking with general manager David Mckeen to explain to me how this could happen when they are the only ones that work on my tractor. After much discussion he said the valve could of been tightened to much and therefore caused leak. He did say he would take care of it and not charge me. I have since used my tractor once and my tractor is still leaking oil I have called them again to advise and they are coming to get it this Tuesday 1-3-23. They want to charge me for pick up and delivery $120. Plus labor. This is the third time they will be working on my tractor. I feel I am being given the run around and cannot afford to keep paying when they are the only people who work on my tractor. I am not sure you can help me out, but thank you for your time. Respectfully, Denise

I tried for the first time to change the oil on my JD S100 and the factory put the oil filter on WAYYYY too tight! I called John Deere to get help with this and they were not the LEAST BIT willing to help me. You really know who people are when things like this happens and they end up accepting exactly ZERO responsibility for their employee doing this in THEIR factory. DON’T BUY ANYTHING FROM JOHN DEERE!

We are situated in Oman. We have only one supplier in Muscat, and we are 400km away in the desert with an 8000-cow dairy herd. We only use John Deere tractors but unfortunately have terrible service and no backup support.

I wait for spare parts over 4 months and my supplier claims that the parts are on back order. This is a huge farm operation depending on our equipment feeding cows and groom yards.

No backup support is available for breakdowns nor any info or manuals to sort out our frustration.

I have 11-LPO on supplier table and none can be delivered.

John Deere is a well known corporation and one I respected for a long time - until I got involved in a contractual position in the company...

As a content analyst, the company had higher than average expectations which was almost construed as "ridiculous" to meet or exceed. The multitude of procedures, policies and rules made it seem never-ending with learning curves. That being said, my contract was terminated because I was less than perfect (being the human being I am...)

Giving the company 99.5% of satisfactory or above satisfactory service was not enough - you were not permitted to forget ANYTHING or be incriminated you will (and they did this often of pointing out what you didn't do, what you should have done and what you should do in the future). After 4 months of my contracted position, I was STILL learning new procedures on ticket processing from stakeholders which I would receive coaching/training on - unless the 5th month...

New content analysts (CA's) were suddenly "attacked" by upper management with interrogations of their tickets that were in process and we were being "policed" - apparently, all of us new CA's were STILL learning procedures, protocols and rules, but that was not taken into consideration. I personally was messaged with another CA (who was hired before me) who stated he was so stressed out from upper management, that he couldn't concentrate on processing his ticket(s) due to the consistent interrogations. I blame these actions on insufficient training and allocating time allowing CA's to become efficient with processing of various tickets.

If I had to take notes on all the procedures of ticket processing which includes rules, regulations, protocols, etc., I would have a book on how to do my job. This position is so demanding, that one would be criticized for forgetting a HTML code for a space ( )! Almost every click of the mouse had a rule or protocol attached to it and you were NOT permitted to forget anything! The procedure docs in place were many and some were as long as 15-20 pages - and you had to KNOW all of them with NO MARGIN FOR ERROR - you had to be perfect with every click...

If that isn't enough - a few days prior to my contract being terminated, I was on a Teams calls with my PM (project manager) who said I argued with a senior CA. I asked for clarification since I NEVER argue with someone who's is helping me process a ticket (that's just ridiculous). He (PM) said that a senior CA told me that a caption is supposed to be 155 characters long and I replied with the thought that it was 150 characters long - that's right, I said "I thought it was 150 characters long" and she told the PM that I argued with her on this - are we serious here?! Apparently I can't even express a thought without being criticized for it.

Another instance in this conversation with the PM said that a stakeholder had to make a change on a ticket because I didn't - again, are we serious here?! The stakeholder was messaged with a preview link to check his page for his updates WITH NO REPLIES. So how is it that if he didn't reply with ANY CHANGES that he is now making changes on the page (which he's not supposed to) and then points blame at me?! I chalk this up to child-like behavior and perhaps to set me up for disciplinary action which has not been justified.

After explaining this to the PM, he said that "he sees my point and the their points" and will take both into consideration. I also advised the PM that I am continuing to learn new processes with tickets, but he said that 2 senior CA's no longer want to continue training/coaching me because of the preceding allegations (which I call lies in simpler terms). For a PM to support this piss-poor attitude of senior CA's taking an action to forbid coaching/training is not even near acceptable and I told the PM that was like a big slap in the face.

The next morning, I emailed the PM asking him if he made a decision as I wanted to stay on with the company, but he willfully chose to ignore me the entire day. Yesterday evening, I get a phone call from the agency who contracted me for John Deere who said that John Deere ended my contract. Why the PM didn't respond to my email is an act of cowardice and considered spineless.

In summary, I composed this "complaint" to make outside contractors aware of what they may get into should they be taken into consideration for a content analyst/publisher position with John Deere. I was treated unfairly to say the least, lied to by senior CA's, set up by a stakeholder because he decided to make changes on his ticket and blame me for not making them - even when there was no documentation in the ticket that suggested any change(s) and then slapped in the face by senior CA's who said they will no longer train/coach me on ticket processes. The senior CA's can (and did) make errors/mistakes themselves - often admitting it, but no disciplinary action taken. Not everyone at John Deere is treated the same as favoritism plays a vital role which will only produce a toxic environment for everyone.

Horrible place to have repairs done. Took my JD 445 mower there for head gasket replacement as I saw steam coming from the exhaust. They called me two weeks later and said one of the heads was cracked. I told them to put a new one on. Two-three weeks later I hadn't heard a word so I called and they said they couldn't fix it and to come and get my mower. I was told by the service manager (Rodney) that anti-freeze had slicked the cylinder wall on one side and there was no compression on that cylinder and the engine would have to be replaced. When I got the mower home and drained the oil from the engine, it was a pure white oil and antifreeze mixture. My battery was stone dead and one of the spark plugs was missing. What a mess. Also, the engine and all wiring connectors were soaked with oil and antifreeze. I flushed the white mess from inside the engine with kerosene and cleaned all the wiring connections. I took the mower to a friend that knows what he is doing and he immediately took the intake manifold off the engine and saw that the manifold gasket had been installed backward at Meade Tractor when the head was replaced. (See photo) This allowed the antifreeze and oil to mix freely. Also when they removed the old gasket, they had ground the end of the manifold and dished the center rib so that it couldn't seal properly. I had to replace the manifold with a new one. We then checked the compression and sure enough there was zero compression on the side where the new head was installed. We then removed the valve cover and discovered that the valves in the new head had not been adjusted even close. The gap was .010-.015 on both valves. He adjusted these with a feeler gauge to the correct setting and checked the compression. Yep, it was 165 pounds just like it should be. Meade Tractor had not even adjusted the valves! We put new oil and antifreeze in and fired it up. It runs great I mowed the lawn with it. You can bet that I will never take anything back to Meade Tractor for repair. Beware!

Hello. This more of a (slap engineering) thing so bear with me and of course send me any upgraded parts. First, let me praise them for a riding mower that does surprisingly well for a 1 cylinder, and of course the fact that y'all are still making the finest tractors in the world. But

I must say something about this 229-L bagger. It blows debris all over my back and of course the tractor. So many gaps facing the driver blowing grass in places that frustrate me(grass and dust all over me) and my laundress (pockets that have grass clippings). The new to me lid design is great (hold open support) as are the bags (very light). Although I feel the plastic frames may not last long. Now, first, there is a "C" shaped gasket rubber around the grass feed tube in the lid that will not stay, (blowing grass). Also opposite side gaps blowing grass on me. Next, where the bag frame fits in, opposite the bag frame handle, that slot fills with grass. That's a pain. Along each side of the bag frame rails also fill with grass. Another pain. If you should ever address these issues and find some fixes please let me know.

Dirty back Harry.

i have a 324g with a 78 inch john deere bucket:: on the bucket, the steel snapped in half behind the teeth:: i am considering hiring an engineering firm to perform an evaluation and to investigate the material used to make this bucket

someone could have been seriously injured with this defect in materials

The sheer pin is still in place, the cutting teeth are still in place and have never been replaced: they are original: the bucket snapped behind the tooth: its a bad situation

This unit is only 4 years old with 500 hours on it and only used on the farm

defective steel

Had a S100 delivered from Home Depot on August 26th 2022.

Mower would not start, had to jump battery, not a big deal. When I tried to drive mower it would die as soon as I tried. After many looking on You Tube found the safety switch under seat was just laying under seat not installed. Installed and started to mow grass first time I disengaged the blades the belt feel off. Had to figure out how to get it back in place. Also figured the deck was nowhere near leveled correctly.

Lesson learned should have bought from an Official John Deere dealer not big box store, when I tried to complain to Home Depot manager got the runaround and no real help our concern will never buy big ticket item from them again.

Order number from Home Depot WP44050927 can get serial number off mower if needed but at work now. Rick Szatkowski [protected]