JotForm review: "veteran aid hindered: urgent redressal required for persistent jotform failures"

Hidden Elements Malfunction:

Description: Despite properly setting conditions for elements to be hidden, they consistently appear on the live forms. This error has persisted across various attempts at troubleshooting.

Impact: This has led to confusion for end-users and has made the form appear unprofessional.

Inefficient Support System:

Description: Responses from the Jotform support team have been generic, unhelpful, and without tangible resolutions. Several tickets remained unresolved for months.

Impact: It has hindered the progress of the form's development and has led to significant delays in launching the service.

Multiple Rebuilds Required:

Description: The form had to be rebuilt from scratch multiple times due to recurring issues. Even after rebuilds, the same issues reappeared.

Impact: Significant time and effort were wasted, leading to financial strain and delay in project timelines.

Show/Hide Condition Malfunction:

Description: Basic functionalities like the show/hide conditions for form fields malfunctioned consistently.

Impact: This has impeded the user experience and made the form less intuitive.

Transparency and Communication Issues:

Description: There has been a lack of clear communication from Jotform's end regarding the nature of the issues, potential solutions, and timelines for resolution.

Impact: Left in a state of uncertainty, unable to make informed decisions regarding the project's future.

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