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J&T Express
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J&T Express Complaints 1920

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T
3:43 am EST

J&T Express Late Delivery

It's almost a month and I havent received my parcel yet. The tracking number is [protected]. It has been stuck at Kota Bharu since 12/12. i assumed it was okay since it already at Kelantan so i'm being patient because of the current situation (flood, heavy rain). I try to remind my order every time i open the J&T app but nothing happens. Suddenly, the status of my parcel is unknown on 21/12. When i check the tracking, my parcel went to Seputeh which is far away than it should be. Why my parcel went there instead of my address? Please send it to me as soon as posibble!

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P
1:26 am EST

J&T Express Ref: way bill no. 620000929088176

I would like To complaint on 2 issues:-

1) Firstly, the Bercham Branch despatch had delivered the courier when nobody at home, he just left the item without communicating with receiver. What's the point of us leaving contact number there? Are they responsible if the item loss/damaged? I had to lodge complaint to J&T customer service and then only we received call from the Bercham Branch.
2) Secondly, Ms Diana (J&T Bercham-055416560), was very rude in handling the issue. She showed her anger to the receiver by asking why we lodge complaint to J&T when the product is delivered. Mistake was not at outside, the despatch should not just leave the item when no one at home, he should communicate properly not just snap photo of showing the parcel Infront of the gate and upload in shopee. Where is the signature received sign in the way bill? If he get consent to leave the parcel from the receiver, then it's fine. But in this case, the Bercham branch service was really disappointed. Not professional and person is charge was not well mannered at all. If this kind of people handling J&T, it's going to tarnish your company name. Hopefully action taken to improve the service, thank you.

Desired outcome: Lack of Professionalism

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S
1:07 am EST

J&T Express Late delivery

My tracking number [protected] and its been on hold for 3 days. Not even sure if my parcel is damaged or not please resolve this quickly. If you cannot provide a better courier just quit and close the jnt. Always late and causing problems for so many people. You do not deserve any stars. Please resolve this as soon as possible as it involves urgent matter or my part. I dont wish to sue your company but please be more responsible!

Desired outcome: I want to make pickup but was not allowed from jnt ldc klangjaya 603

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K
10:37 am EST

J&T Express service

budak hantar barang mcm ****** tak faham bahasa! saya cakap jangn campak barang tu dia campak jga saya suruh dia masuk dalam pagar ltk kt dalam dia campak juga haihh harap dpt perbaiki la service tu

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S
5:52 am EST

J&T Express My parcel on hold/delay in delivery

Sudah 7 hari saya tunggu..2 hari tiada update apa-apa.. Sudah 2 kali sy pergi ke cawangan.. Mula-mula ckp kalau tak sampai dlm masa 2 hari boleh datang ambil di cawangan, lepas dah 2 hari sy pergi ckp nak kena cari dulu, sampai sekarang tak call pun.. Itu barang customer punya,. Bayaran saya tu untuk sy tunggu berapa lama ye? Sy bagitau awal-awal esok sy nak pergi sekali ambil barang saya, kalau boleh sy tak nak kecoh-kecoh..[protected]

Desired outcome: [protected]

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J
1:51 am EST

J&T Express Rude delivery guy

The delivery guy just toss my parcel over the gate. He could just put it properly at the side of the gate above the postbox properly as the place is stable to hold big items. So rude & no manners!

When I came out to take my parcel, he didnt even say sorry. Im very disappointed with the service!

My parcel no is : [protected]

Desired outcome: Apology from the company and take stern action on the delivery guy

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F
6:35 pm EST

J&T Express Barang lambt nak smpi sbb tempat drop barang simpan smpi 3 hari tak bwk keluar

No tracking sy

[protected]

Biasa cepat smpi tapi kali ni lmbt sngt, barang urgent sy nak guna sepatutnye dpt 2 jan tapi tgok gaya mcm lewat klu kat tempat drop barang pun smpi 3 hari

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A
2:15 am EST

J&T Express Hold on my parcels and didn't sent out

it's almost 1 month to hold my parcels. I keep to make a call but no one answered. what's wrong with the service? we spending money and pay for the parcel but seems your company just look down at me

Desired outcome: j & t LDC 603 BINTULU

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D
1:34 am EST

J&T Express Parcel on hold

Hi. I am here to lodge a complaint about my parcel that is kept being on hold. J&t already picked up the parcel on 20/12 and on 21/12, it was stated there that my parcel was being "ON HOLD" at CDC BD.TEKNOLOGI 301
HULU LANGAT. And I checked TODAY 29/12, that it is still "ON HOLD" at the same place? I supposed to received my parcel by now. What are you holding my parcel so long for?

Desired outcome: I hope my parcel is being delivered to me as soon as possible and to j&t, please be responsible!

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N
11:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express CDC301 Bandar Teknologi Kajang. I haven't received my parcel.

I haven't received my parcel.
Delivery status stated that the parcel is in transit for 1 week. I wonder why...?
Delivery attempt was made but failed. I'm at home all the time waiting for the parcel.
When I checked the status again, the parcel went back to CDC301 Bandar Teknologi Kajang stated that the parcel is in transit.

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S
4:59 am EST

J&T Express Staff

Hi j&t please be sure ur partner talk properly to customer..i just go to j&t taman shamelin to ask abot my items..but 1 of ur staff be rudely talk to me..the girl one free hair seat at delivery counter

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S
8:31 am EST

J&T Express Parcel with tracking number : 600385082553

I have not received a parcel - shipped from melaka to seremban on 20th dec 2021...

More than 5 days... Can you help to check and update.

Tracking number : 600385082553

Shuras vasu
[protected]

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N
10:26 am EST

J&T Express dokumen

hi . saye ade poskan dokumen menggunakan j&t . ikutkan dokumen tu patut sampai dah ke tgn owner . lagipun ada maklumat peribadi saye di dalam tu . saya pos dari 20.12.21 tetapi sampai sekarang tak sampai ke tempat yg saye nk hntar . alasan kedai sana dah tutup . dah tahu tutup petang kenapa pergi htr lewat? saya track 22.12.21 alasan mcm tu . hari ini 23.12.21 pun alasan yg sama jgk . please tu dokumen penting ye .

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Z
10:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express parcel delay

My parcel delay almost above 2 weeks. Sender send from 8 Dec 2021 just from Kepong to putrajaya. This happen because wrongly write the postcode no at the parcel. The correct postcode for putrajaya is 62100 & the wrong postcode at the parcel is 42100. I urgently need my parcel. Today-23 December 2021 I checked in the tracking system my parcel already in transit Center PHG GATEWAY - KUANTAN.. I call customer service inform about this but no action taken. Very hard to contact J&T customer service. I already email also about this. My Parcel no is [protected]. Can somebody help me please. Can directly contact me at [protected]

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J
4:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express I'm complaining about the irresponsibility of the j&t dispatch for the delivery service

Date of incident : 19.12.2021
Client Number : 13905467841
Tracking Number : 640042006428
Description :
I am hereby to lodge a complaint towards the irresponsible act of the dispatch from J&T, during the delivery. The delivery was at 19/12/21, 6.29pm, there is no answer to the phone call or reply to the WhatsApp, that means the receiver is busy for collection.
However, the dispatch just placed the parcel on the top shelf of the mailbox area and snap picture to show their delivery. This parcel is a very expensive goods, and if there is no answer from the receiver, it shouldn't be deliver, as there is no acknowledgement of goods received.
What if the recipient is not at home and if the goods is taken by others or lost? Who is going to take the responsibility of the lost?

I find this is an unacceptable irresponsibility of a dispatch and the company should enforce serious SOP for the delivery.
Otherwise, there should be a penalty charged on the dispatch or the company for such Huge mistake of the irresponsibility.

I hereby attached the proof of the irresponsibility from the WhatsApp from the dispatch.

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J
8:08 pm EST

J&T Express Complaining about an order that isn't the right product

I ordered a fuji cam and j&t won't let me open it unless it is paid.. So i paid for it then in contain sandals two havainas sandals how can i report the sender it doesn't even have a name or contact number

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M
11:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express On Hold - Out of shop/office's business hour?

Usually J&T at my area will send a message to pick-up my parcel at the office since J&T at my area doesn't provide door-step delivery. They'll put "delivery fail" but will ask me to pick it up straight from the office. But this time on 11/12/21 they put "delivery" on the tracking website BUT after that, no updates or messages came from J&T. I'm afraid they will return or label my item as "lost". It's been almost a week, my item is still "On Hold - Out of shop/office's business hour" After a week, I'm thinking about going staright to their office and ask for my item!

Desired outcome: J&T DO YOUR JOB BETTER

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N
2:46 am EST

J&T Express My parcel is stuck at j&t cdc s.kembangan 305 for 2 days

Hi, can u help me to check out my parcel, its stuck at j&t cdc s. Kembangan 305, idk why from pjs gateway can go till s. Kembangan.. Please help me to check my address is at kota kemuning shah alam.

Tracking no is [protected]

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B
10:41 am EST

J&T Express Irresponsible dispatcher.

I have been recieving a few items that has been torn out by irresponsible dispatcher. Jangan2 j&t ada ternakan2 teekoos mix manusia kot.
Last time was from China, aku faham la custom sana kot maybe suspicious barang terlarang ke barang terkawal.
But this time yang dari Melaka dari Johor pun parcel ada jugak ke kastam2 tak berdaftar?
Please solve this matter before your company got serious more issue than losing millions ringgit. Don't underestimate this small issue to your company.

Desired outcome: I can't suggest for any solution for this, but hopefully avoid these things to be happen to the worst situations to your company. Just soft reminder.

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Update by Beeinthehouse
Dec 16, 2021 10:42 am EST

Just a piece of guideline to the worst issue.

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R
11:16 am EDT

J&T Express Service lemah

Hujan je banyak hold item, shopee express selamber je. Jnt ni manja sangat, gaji jalan, kerja tangguh tangguh.

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1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:

  • The nature of the service you used and the expected outcome.
  • Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
  • Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
  • Any discrepancies in billing or charges that were unexpected or unauthorized.
  • The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
Be as specific as possible, providing dates, names, and other relevant details to support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.

Overview of J&T Express complaint handling

J&T Express reviews first appeared on Complaints Board on Sep 30, 2019. The latest review Shopee parcel was posted on Jul 10, 2024. The latest complaint Mga tinatamad na rider kase di sila makakakota sa cod was resolved on Aug 22, 2021. J&T Express has an average consumer rating of 1 stars from 1920 reviews. J&T Express has resolved 3 complaints.
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  1. J&T Express Contacts

  2. J&T Express phone numbers
    1300 809 000
    1300 809 000
    Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone number
    Malaysia
    1900 1088
    1900 1088
    Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone number
    Vietnam
    +60 392 129 660
    +60 392 129 660
    Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone number
    Malaysia
    +62 218 066 1888
    +62 218 066 1888
    Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone number
    Indonesia
    +63 289 111 888
    +63 289 111 888
    Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone number
    Philippines
    More phone numbers
  3. J&T Express emails
  4. J&T Express address
    19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
  5. J&T Express social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 26, 2024

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