J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Complaint about Mr.Walid’s service.
Mr.Walid has a bad customer service and very LC. Mr.Walid's personality really got some problem pls take notes on this staff.
Very disappointed on JnT service because of Mr.Walid.
Pls make sure Mr.Walid get a proper training before serve customer.
Thank you and hope Jnt will take a necessary action to avoid this bad customer service arise again.
I not get my parcel yet
My parcel was on hold at LDC Nilai 3 611...but i need my parcel as soon as posibble.. I called them but no one pick up that Phone.. I called because i want to self collect so that i can use my parcel as soon as posibble.. But... I can't.. Please.. Send my parcel as soon as posibble... I need my parcel quickly...
Why jnt sent my parcel at wrong address?
Saya telah melihat status dalam shopee Dan status nya sudah delivered sedangkan Saya belum terima barang. Bila Saya tengok bukti, Pagar rumah orang lain, bukan rumah saya
Desired outcome: Harap barang Saya masih selamat
Complaining about this rider Wilfredo Bigonia Jr.
Complaining about this rider Wilfredo Bigonia Jr. He said. He trying to 3rd attempt to deliver my item and he also said he call me and text me to. My number but I don't receive any calls and text to that rider.
Im working for 20days straight but he never visit my store address to deliver my item.
This is the 2nd bad experience to this rider the 1st bad experience he refused to deliver my parcel because he requested to pick up my parcel insted to deliver my parcel to my work address.
Thank you
Parcel number : 620000590814530
My parcel still in transit kuching sarawak from 24.10.2021 - 30.10.2021? I've waiting too long
The worst customer service that I met was in serian branch
Bila stay roughly 30min more and more customers come to collect and post parcel.
But unexpectedly,dia orang punya service seakan2 tiada komitmen Dan komunikasi yg bgus dgn customer di biar kan shj bertunggu
.after that saya pergi lah bertanya dengan mereka ketika mengagihkn parcel bila diberi tracking number xsmpi 5 min pun dia cari.kenapa Salah sorg staff boleh menjwb Sy cari sendri ..kalau rasa xda niat nak betul bekerja bgtai sja kami org pun boleh self service.kalai sya dilatih Dan diajar kerja kmu Sy pun pandai. Xda manusia dilahirkan trus pandai kalau xbljr!
Btw, I suggest management buat lebih pemantauan dgn setiap branch yg buat kerja.jgn ambik staff yg reti mkn gji Dan blk kja on time.tp xda niat ikhlas dlm melakukan suatu pekerjaan.
Customer harus diutamankn!
parcel
[protected]
Customer service
Customer Service Officer in the state of Johor are not friendly. Their communication skill is out especially in malay language. Answer the question with a simple answer and do not give a solution to both parties. Please send your customer service officers to a customer service course so they can improve their performance and give their best. Sincerity in work is important. For your info, i am also a customer service officer in private sector but i have never treated my customers like the way your staff treated me. Honestly, disappointed with the service. Thank You
Damaged Due To Irresponsible Delivery Guy
Very poor service, the delivered guy just left my parcel at the middle of my corridor without calling me. Even he had space to put my things, he just left it like that. It was raining and got wet. I complained to the customer care Mr Joel, he was such a polite guy and really understood the problem and he took the report. After my report taken few people spoke to me to refund my shipping and so on. Now they are not responding to me. Even the customer care is same like the delivery guy. So irresponsible workers G&T has.
Desired outcome: Never respond to me so rude services. G&T will shutdown soon if this persist.
I am complaining about j&t service in kuala lipis, pahang area
The post man just send my parcel at a nearby shop. So, I believe my parcel should be send at my home as I put my home address not the shop nearby address. This issue have been happened for long time and other villagers here also face the same problem. The post mans were so lazy to find our houses then just put at nearby shop. We need to pick up the parcel at the shop. Other j&t can send their customer parcel at doorstep why not the j&t in kuala lipis?. I hope this matter doesn't happen again.
This issue is a big deal for me because I paid for the parcel send to my house not the nearby shop and I need to pick up by myself!. I have one parcel that delivery unsuccessful because of the shop was close. I put my home address and not the shop address. The shop close so the post mail should send to my house. But no the delivery unsuccessful. They were so lazy. But wether the shop close or not, they still need to send at my house not the nearby shop because I put my home address not the shop address.
Desired outcome: The postmail will send the parcel to the stated address not the nearby shop to drop the parcel
Shouting delivery rider
I would like to report one of your rider naming Armando Delos Reyes with the contact number [protected]. He delivered a packaged from us today at 12 noon mnl time from shopee with tracking number [protected] and [protected] and this person shouted at my brother when he answered the phone and claiming that he sent us multiple times and texted us prior him going to our village. When we only received two messages from him and the second one doesnt seem nice, he shouted at my brother when my brother answered him calmly and was very aggressive on the phone. Being bossy and irritated that he has to deliver this packages. My brother confronted him cause his manner was very ill and was just waiting for him to apologize. But this person get to the extent denying everything when we heard that he was shouting his lungs off and was saying he did that because that last customer he had was having an attitude with him. Is this how you treat your customers? Because you got a bad interaction with the first one, you'll relay it to the other. This is very unprofessional and ill mannered, hope this will get resolved.
Desired outcome: sanctions and/or termination
My parcel had not been send for a week now!
My parcel as i know already arrived at transit center sarawak gateaway and when i check is at kampung batu perak bahagian kuching supposed to be I received my parcel since last week🙁. Please lah those are all my stocks and if i found missing item inside it i will report to police and even ask for compensate since all of it total are expensive. It was not moving from the transit centre sarawak gateaway since 21/10. So better get moving 😒
Desired outcome: I hope it arrived by this week!
Attitude of the staffs are very rude & very poor attitudes and customer services
saya datang untuk hantar parcel shopee, ada 1 parcel nak hantar ke sabah, sebelum saya bagi parcel saya bagitahu dulu nak pos ke sabah, & staff cakap hair color TAK BOLEH pos! girl india staff, & staff J&T BANDAR SUNGAI LONG so rudeee! please HQ sila ambik tidakkan, sebab saya cll J&t lain & mereka cakap boleh pos, dan kenapa j&t bandar sungai long tak boleh nak accept my parcel, memang staff J&T BANDAR SUNGAI LONG agak kurang ajar ye, cara bercakap dengan customer pun sangat sangat tidak memuaskan!
Desired outcome: SILA AMBIL TIDAKKAN
Poor service
I send out the parcel on 10 October 2021 but today is 26 October 2021 but the parcel is still on transit center air freight 999 for almost 2 weeks. Service like a [censored]! Poslaju was even faster than you. When calling J&T customer service no one answer and no live agent chat also... when chatting all the reply was like [censored] useless! Never answer my question at all... File a complaint is also no use because no one will reply at all.
J&T Express are you sure you are *Express*. I'm very angry and very disappointed. Never improved.
My parcel until now deliveryman still don't want delivery
My parcel is already reach kuching sarawak jnt, when I go Center collect them told me my parcel is already bring out by deliveryman, when I call the deliveryman he just told me my area parcel still not much enough so he no send ! And just ask me wait ! Why got like this deliveryman ? Can jnt official take the action ? This is the deliveryman contact [protected] )
Service
Bila nak hantar ni...dh berapa hari duk simpan kt gudang tu
Delivery slow
Tracking no [protected],
The parcel hasn't t arrived yet I would like to know, when can I expect my item to be delivered to me. It's almost 10 days already..
Bad service
Parcel ref : [protected]
Why my parcel till now havent arrived at limbang? I check the status my parcel still transit at miri. My parcel ref no : [protected]
Parcel missing or pending
Parcel telah sampai ke j&t LDC SENAWANG 612 pada tarikh 18.10.2021 dan barang sepatut sampai ke rumah 22.10.2021.. namun sehingga hari ini, status brg masih di j&t yg sama.. walhal barang lain yg kemudian sampai ke j&t yg sama telah pun dihantar ke rumah.. ini adalah kali ke2 barang dr j&t yg sama tidak sampai ke rumah.. apakah yg menyebabkan keadaan seperti ini berlaku? Tidak adakah apa2 tindakan terhadap barang2 yg hilang dan tidak dihantar ke penerima..?
Desired outcome: MOHON JAWAPAN SIASATAN TERHADAP PARCEL YANG TIDAK SAMPAI DAN BAYAR SEMULA
Parcel stuk terlalu lama
Unreliable, poor service, so slow!!!
I'm expecting that my parcel will be delivered on time dahil parati ng nagdedeliver yung courier but suddenly I was waiting for nothing. Almost 2 weeks akong nag antay. Pangalawang beses nato. Napakawalang hiya. Nakakadismaya. Kahit parati na syang nagdedeliver dito, ngayon nya lang hindi nadeliver. Haysttt. Langyaaaaaaaaaaaaaaaaaaaa!
Parcel outbound tapi masih tidak delivered
Sent out parcel Johor to Penang on 11-10-2021 but today is 23-10-2021 already. where is my parcel ? i have been patient make many report but still no status at all . Saya cuba contact with customer services and j&t yang last send parcel out but no one answered the call. Last sekali update ialah pada 13-10-2021 then no more. Jadi di mana parcel saya? Dokumen yang saya pos itu agak penting juga.
Desired outcome: I want my parcel delivered kepada penerima secepat mungkin
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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