J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Parcel stuck dekat ldc603 terlalu lama
setiap kali barang masuk dekat lcd603 memang lambat btul proses nak delivery.kadang2 sampai 2mggu xhantar2 lagi..bila pegi sana, staf korang jawab dengan sangat kurang ajar.mcm ni ke korang ajar staf treat castemer?melampau betul..ni barang saya stuck dah lebih 1 minggu.2x pegi dekat ldc603 tp hampa betul la..barang2 kat sana xdisusun rapi.main campak2 je lepas tu bnyk barang yang hancur..korang memang teruk
Undelivered parcel
Good Day
Dear support team,
As i go through the tracking number, my parcel is already at the district drop point last week. Supposedly, i will received my parcel yesterday, but i didnt.
Please check, because my office is not closed due to the epidemic, they still can deliver anytime within office hours.
TRACKING NUMBER: [protected]
Hope to hear from you asap.
Thank you.
Services of admin j&t kuala selangor
Hello good everning,
Im curious with your staff attitude while serving customer. Why he/she cant served politely eventhough only in whatsapp. You are in courier service. I thought its not customer problems to understand your problem or so on. If your courier services take time to long untill 6-7days, its normal if customer getting mad. While traking the waybill still outbound at your place. So i try to reach your outlet
Please train your staff. You are a part of frontliners. If cant serve customer nicely. Please find another part of work that are not adapt & infront customer.
Its very rude & not supposed to be happened. Im already dealing with many couries services and mostly by J&T but this time your staff attitude very the worse one ever!
Please check who dealing with me on whatsapp [protected] 17/8/2021 8.45am. She/he very rude. Thankyou.
Desired outcome: Apologise from your rude staff
I didn’t receive my parcel my parcel turn to parcel has been delivered.
please send my parcel,
Drop point cdc subang jaya 312 petaling
Hello, I would like to file a complaint regarding the service in CDC Subang Jaya PJS 312. The CDC J&T centre has been holding off my item for 2 weeks which reported it as out of droppoint's business hour. I have contacted J&T customer care 2 times regarding this issue and no effort has been made. This has been ongoing for other order items when delivered to this CDC as well, as well as reviews from others. Below I have attached the details of my current order which is still on hold.
Waybill Number : [protected]
Date of item posted to J&T DP Baru Bangi 01 Hulu Langat : 2nd August 2021
Date of item arrived at CDC Subang Jaya 312 Petaling : 4th August 2021 (item has arrived at cdc since 2 weeks ago)
Desired outcome: I would like to know the real status of my item and why it has still not been delivered
Hi, i have an issue like you. So how your parcel? Did u receive it? I also call the customer services almost 3 times and there are no action by them.
Service
Your team hold my 12parcel never deliver
On 15/8 received your team sms say parcels was out of delivery
16/8 I inform your cs they reply me say will deliver before 7pm
However my team claiming OT to wait for the deliver till 7:30pm no one turn up
17/8 email your cs they just say wait
Is it the way your team solving problems like this?
Many parcel drag more than 1weeks time
Other courier such as ninja already clear their 8.8 parcel at last week
Yours is just really [censored]
Really disappointed service
SJNT838726711
SJNT173546849
SJNT373876954
SJNT574407533
SJNT513656614
SJNT236267752
SJNT584427721
SJNT747882210
SJNT510922540
SJNT981037247
SJNT161516498
SJNT837297148
Desired outcome: Please provide delivery man contact number
Did not receive my parcel from shopee
The j&t worker ask me to get my parcel downstairs but im in quarantine, This happen in friday ( 13.08.2021), when i call back she said she will send it on monday ( 16.08.2021) but until today i did not receive my parcel yet. Shopee said the order had been send and receive. My money also have reached the buyer, So what about my money and parcel? Pls respond asap
Did'nt received my parcel and jnt services are so slow.
Jnt in malaysia are so slow.. I hope you will improve the service, we received the parcels so late, more than 2 weeks. And some of the parcels are stuck at the same place for more than 5days. Please improve your service and do your job nicely. Ive been using jnt for along time ago, and the service is still same untill now, too slow.
620000071569169. Parcel on hold at ampang 602 almost one week
The parcel hold on ampang 602 almost one week already still didn't move. What a lousy service for this jnt at ampang 602.
Should take action for this branch if not other people will not confident again with jnt service
Shipping
Please check first which parcel come first.. Then do delivery.. Dont simply to delay the parcel send to the owner.
Courier
Parcel [protected] been in drop point ldc ampang 602 hulu langat from 13 august until now 17 august!
Desired outcome: Pos out the parcel immediately
Poor service and very slow, no update for 4 days already
order item from shopee, item already at sabah but no update since 13th august. its already 4 days since j&t update on my parcel, i need update on my parcel. it seem like my parcel still on load truck for 4 days and its not possible if my item still in the load truck since sbh999 hub and my delivery address is not that far from the hub. hope j&t will solve this proble immediately.
Desired outcome: i want update from parcel, and i need it as soon as possible
Failed parcel pick up
Hello please pick up my Parcel here at sta . Maria bulacan . Majority of my parcel gets cancelled by shoppee because of failed pick up pls cooperate with me i've been too stressed fixing this issue
This is my Gmail. Contact me
[protected]@gmail.com
Desired outcome: Ontime pick up
Service
Why your guys didnt contact or press door bell and confirmed the address simply directly put in any letter box?
Why your guys didnt wear face mask and send parcel at 10.45pm?
Why your service is so poor?
Desired outcome: [protected]@gmail.com
Parcel still not moving-late delivery
Please check this tracking no [protected]. Why I still not receive my parcel? Parcel still not moving. Already 7 days but I did not received yet my parcel.
Please sent parcel.
Penghantaran lambat, parcel berada di station tapi tidak dihantar keluar
Penghantaran lambat, parcel berada Di station tapi tidak dihantar keluar, bayaran harga tak berpatutan . Service penghantaran yang Amat teruk
Very bad service. Take time too long..! Pls check when can delivery!
Pls update me my parcel.. tracking no [protected]
Bungkusan daripada pengirim belum diterima
Hi, saya belum menerima bungkusan yang dipos kepada saya sejak 10hb ogos 2021. Tolong follow up status penghantaran bungkusan tersebut. Terima kasih.
Nama penerima: norhidayah binti basri
Alamat penerima: mahkamah syariah kinabatangan, wdt no. 384, kota kinabatangan, 90200 sabah.
No tel: [protected]
Tracking number: [protected]
Late delivery
My parcel has been out of delivery since yesterday at 3:02 pm. And I still not received my parcel today. Why is it taking so long?
Fashionable 7 inch handheld gaming netbook / fraud, false item delivered
Order No. [protected]
Tracking Number: [protected]
Item Ordered: Fashionable 7 inch handheld gaming netbook
Actual Item Received: Mini Keyboard
Cost of Order: Php 3, 990.00
Ordered: August 11/12, 2021
Delivered: August 16, 2021
Complaint: Obvious trickery in the order from the beginning. J&T Express did not verify if item is the one ordered.
Desired outcome: Replacement of delivered item with actual item, otherwise, immediate refund.
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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Klu brg stuck ldc603 ni mmg tkde harapan nak dpt parcel kita ke?