Menu
For Business Write a review File a complaint
J&T Express Customer Service Phone, Email, Contacts

J&T Express
Reviews and Complaints

www.jtexpress.my

Learn how the rating is calculated

1.0 1920 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

J&T Express Complaints 1920

ComplaintsBoard
M
5:31 am EDT

J&T Express Service

[protected] is my waybill no. Still not received my parcel, im waiting so many days, your service very sucks, urgent need that parcel.

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
C
5:24 am EDT

J&T Express Parcel status in "in transit" is more than one week

Parcel [protected] status In Transit " is more than one week.
Kindly help to proceed this parcel asap.

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
N
5:00 am EDT

J&T Express Slow delivery

slow delivery ! its been 5 days and i still can't recieve my parcel ! please j&t PERAK act immediately

Desired outcome: fast delivery please

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
A
4:53 am EDT

J&T Express Delay On Delivery

I still use your service after hearing a lot of bad commend from many channels, yet your company still let me down.

On 6/8/2021, [protected] (tracking no) I had sent a parcel to my sister in Selangor. until today she still does not receive the parcel and did not have any update status from you.

I am very disappointed with your services.

Please response ASAP

Thank you

Read full review of J&T Express
Hide full review
ComplaintsBoard
N
4:33 am EDT

J&T Express Broken Items Received

I would like to report that I have received broken items that are posted using JnT courier service. I am really disappointed to receive the items in poor condition. Below is the item detail:

Tracking number: [protected]
Recipient's name: Mohamad Nizal
Recipient's address: 446B, Lorong Matang Jaya 9A4, Taman Matang Jaya, 93050 Kuching, Sarawak
Date received: 23 July 2021
Description: item was packed in a box and the box received in poor condition which is crumpled very bad
Resolution: Refund postage fees

Desired outcome: Refund postage fee

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
T
4:05 am EDT

J&T Express damage

penghantaran tidak memuaskan, , main hantar sahaja tidak menghubungi terlebih dahulu. hanya dilempar di dalam rumah dan dibasahi hujan . sngat2 tidak bertanggungjawab . kalau ikut kn hati nak minta gnti . sesuka hati je . setiap keja jangan nak asal siap je . nnti xberkat duit yg dpat . harap pihak jnt buat tindakan yg sepatutnya sblom sya yg bertindak . tq

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
M
4:03 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Parcel On Hold by J&T since 9th August

My parcel (waybill number [protected]) was on hold at Drop Point LDC SHAHALAM 602 PETALING since 9th August with various unreasonable reasons. I called their Customer Service on Thursday, 12th August and they claimed to try to expedite the delivery but it has been 4 days since the call was made but I haven't received my parcel.

Now, their customer service number is not reachable.

Read full review of J&T Express
Hide full review
ComplaintsBoard
F
3:48 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

J&T Express Parcel on hold at J&t hub

My shipment [protected]-01 on hold at j&t cdc s perdana start 13 august 2021 until now.. Please finish your job quickly...

The item must be broken because your late shipment and i must refund to the customer..

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
Y
3:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Items missing in parcel

My parcel missing one item, the parcel was broken and tape by J&T. After check with Shopee seller, they claimed they have packed all items and the parcel did not use J&T tape when they send it. So it was open by J&T staff or broken during deliver. The delivery person claimed the parcel already had J&T tape when she take it.
Shopee Seller: L&S shop enterprise
Shopee order ID: 210803M8DP9FR0
Tracking number: [protected]
Missing item: 300g red bean barley tea
Price: RM10

Desired outcome: Refund on the missing item which is worth RM10

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
K
2:26 am EDT

J&T Express [protected]

My parcel number [protected] wrongly send to different address kindly revert to me regarding this issue.

Actual address : no.14, batu 7 jalan port dickson mambau 70300, seremban, negeri sembilan.

Now the parcel at this address : no.14, batu 5 3/4 jalan seremban port dickson 70300 mambau seremban, negeri sembilan.

You jnt rider didnt ask anyting they just put on top of the wrong address wall and just go away.. This what the house owner tell me. Pls make sure the parcel reach me by this week.

My contact number : [protected]

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
S
1:50 am EDT

J&T Express Servis terlalu lambat

Barang saya telah berada di JPRK 900 IAITU BUKIT LARUT TERLALU LAMA DARI 11.08.2021. Tak tahu kenapa perlu ambil masa yg lama. Benda urgent. The sungguh mengecewakan. Poor service

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
M
1:17 am EDT

J&T Express Parcel stuck at kinta for 5 days.

Hi. Can u check what happen with my parcel. It has been stuck for 5 days at kinta drop point. Here the tracking no. [protected]. Tq

Read full review of J&T Express
Hide full review
ComplaintsBoard
N
12:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

J&T Express Service jnt

Barang sudah sampai sabah tapi tidak dihantar. Kalau boleh saya ambil di mana boleh ambil?

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
M
12:26 am EDT

J&T Express Late delivery

Why my parcel stuck at JnT KUL998 for too long?
TRACKING NO: [protected]

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
I
12:10 am EDT

J&T Express Service is slow and bad.

My parcel is pending and nowhere to be found
[protected],. My parcel is outbound from 11/8/2021 n now 16/08/2021 so where the [censored] is my parcel.? Why did you take it for so long?
Its been a week for my parcel just from kepong to batu caves!
Service is toooo slow and bad. I would never prefer to use j&t but shopee system now automaticly chosed it.
All of my parcel being hold so wtf that they're doing actuallyyyy?
J&t should improve or just shut the [censored]ing company down!

Read full review of J&T Express
Hide full review
ComplaintsBoard
J
11:56 pm EDT

J&T Express Delivery

My item still not send until now start 11 /8 and now 16/8

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
S
11:51 pm EDT

J&T Express Baju

Hai.. Saya minta maaf kerana mengadu. Tetapi perkhidmatan anda terlalu lambat.. Saya menunggu bungkusan saya dari 11/8/2021.. Ni sepatutnya tiba lebih awal tetapi saya tidak tahu apa masalahnya kerana ia tersekat di center prk gateway 900 - larut matang hingga kini...

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
T
11:29 pm EDT

J&T Express Hold parcel too long

Why my parcel stuck at JnT Air Kuching 501 for too long? It already exceed delivery time provided by shopee. Please kindly deliver the parcel as soon as possible. The parcel already arrived at JnT Air Kuching 501 since 9 August, but until now I not yet received the item. My other parcel from shopee also using JnT as a courier, all of it have arrived early then this parcel even I buy late than this item. Please dont hold customer parcel for too long. Thank you.

Read full review of J&T Express
View 0 more photos
Hide full review
ComplaintsBoard
A
11:25 pm EDT

J&T Express Late delivery

I have a parcel with tracking order, [protected], that has been on hold by JnT for a few weeks. The seller has dropped off the parcel early but the respective JnT office has kept it there without any process and currently it is on hold status. Please fix this right away. I have always used JnT service but this is the first time it has been worst like this.

Desired outcome: Stop the on hold process

Read full review of J&T Express
Hide full review
ComplaintsBoard
L
11:18 pm EDT

J&T Express Shopee item

Hi, semalam saya tengok shopee apps sepatutnya my parcel dah out for delivery tapi saya tak dapat parcel saya dan update tu saya tengok dia letak " tak dapat hubungi customer " ? Tiada sebarang penghantaran yang sampai depan rumah saya & saya memang tak dapat parcel tu jadi macam mana ye ? Saya track parcel tu dekat setapak dan semalam last drop point dia bandar tun razak

Read full review of J&T Express
View 0 more photos
Hide full review

J&T Express Reviews 0

Looks like J&T Express has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent J&T Express, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

How to file a complaint about J&T Express?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:

  • The nature of the service you used and the expected outcome.
  • Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
  • Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
  • Any discrepancies in billing or charges that were unexpected or unauthorized.
  • The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
Be as specific as possible, providing dates, names, and other relevant details to support your complaint.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.

Overview of J&T Express complaint handling

J&T Express reviews first appeared on Complaints Board on Sep 30, 2019. The latest review Shopee parcel was posted on Jul 10, 2024. The latest complaint Mga tinatamad na rider kase di sila makakakota sa cod was resolved on Aug 22, 2021. J&T Express has an average consumer rating of 1 stars from 1920 reviews. J&T Express has resolved 3 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
74 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. J&T Express Contacts

  2. J&T Express phone numbers
    1300 809 000
    1300 809 000
    Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone number
    Malaysia
    1900 1088
    1900 1088
    Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone number
    Vietnam
    +60 392 129 660
    +60 392 129 660
    Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 21 21 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 24 24 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone number
    Malaysia
    +62 218 066 1888
    +62 218 066 1888
    Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone number
    Indonesia
    +63 289 111 888
    +63 289 111 888
    Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone number
    Philippines
    More phone numbers
  3. J&T Express emails
  4. J&T Express address
    19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
  5. J&T Express social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 16, 2024
  7. View all J&T Express contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.