J&T Express
Reviews and Complaints

Delivery is too slow ...

I am very disappointed with J&T Express now. My brother sent parcel number [protected] from Penang on 10/8/2021. However, until now 16/8/2021, the status of the package is still stuck at J&T SGR 601 Bandar Teknologi Kajang. This item is very important for me to receive immediately. It is hoped that J&T can improve the quality of service so that users remain confident to use your services.

Disappointed users.

My parcel is now at the wrong location (tracking number: [protected]). There is no movement of my parcel (no latest status update). What is J&T doing? Is J&T planning to hold on to my parcel till next year?

I've been calling J&T CDC Subang Jaya 312 for the past three days and nobody at that branch pick up the phone. Is there no living soul at that branch? Or is everybody deaf and can't hear the phone ringing?

Secondly, when I called J&T hotline, they told me my parcel is missing the postcode number? If the postcode number is missing then why on earth, J&T did not call up the sender nor the receiver? I've checked with Shopee and the sender and they told me they have given the full and right address to J&T.

But J&T claimed that Shopee/ sender is at fault. I doubt Shopee /sender is at fault because this is not my first time buying from that e-commerce platform. Is J&T making up reasons to blame Shopee/sender to cover their mistake?

Is this how J&T treats their customers? I saw so many complaints online about J&T CDC Subang Jaya 312 services and for not picking up the phone ...is the upper management not taking any action toward the staff at that branch? Or are the complaints from customers not worth any value to J&T business? Don't you care?

Other courier services are much better in handling customer complaints.

I want somebody from J&T to call me at [protected] and I want my parcel to be delivered to me TODAY. If I find the parcel is damaged I will viral it online.

From
Disappointed customer.

My 2 item stuck at penang n perak..why..the estimated date already due it..

My car bonet broken when i post to my costemer

HI I would like to file a report against JNT Singapore express.
Its regarding my delivery items YL1001053654.
it has been collected on last week friday 13th Aug 2021 early morning and I did not receive the item up to day and claimed the driver is busy with Campaign! I suspect there is something fishy is going on. I believe the driver is trying to change my items that I received in pallet. Its electronics items.
I wan higher authority to investigate the issue.
Thanks

Respected sir,

With due respect, I would like to bring it to your knowledge that the parcel I have sent through your service has received after 13/8/21 days of the delivery date and there is an issue that is the parcel was wrong item. Sir this is very unprofessional as we put our trust in you and let our valuables transferred through your service.

This behavior is not good for a company like you. I hope you will respect the privacy and time frame of your customers and will never give them a chance to complain again as you have to maintain your name in the market otherwise there are many competitors. Thanks,

The parcel No.[protected] Please give me the reason that today Thank you

Barang yang saya beli pada 10/08/2021 melalui medium shopee sehingga kini 16/08/2021 masih stuck di station PJS 998. Diharap pihak jnt dapat menjalankan tanggungjawab untuk membuat penghantaran dengan kadar segera.. barang itu sangat-sangat saya perlukan ketika ini. Antara hidup dan mati.

Hi good morning, my parcel has been pick up by courier on 13 August 2021, and I should receive the parcel on 15 August 2021. But, until today I didn't receive any improvement about my parcel. This is my tracking number [protected]

Hi
Boleh semak no tracking saya [protected]
Status sudah dihantar, tetapi brang tidak dapat.
Bukti gambar barang bukan dirumah saya. Maybe rider yang hantar barang saya tersalah hantr rumah orang lain.

Tolong peka dan faham membaca alamat untuk penerima barang . sudah jelas alamat di beri . kenapa dah sampai J & T berhampiran kemudian barang saya ke negeri lain pulak.. ini akan menambah tempoh untuk penerima menerima barang yang di beli . tolong lah ubah cara kerja dan mengambil pekerja yang tahu membaca ..

item buy on 12 august 2021 from kinta, Perak. until now on 15 august 2021 item still hold at perak! no movement and i need my parcel urgently! J&T service become worse these day!

tracking no [protected] pls J&T solve this problem!

Tolong update secepatnya barang sya, dah 10 hari x sampai2 lagi, tracking number pun x update2 dah 3 hari.
Tracking number [protected]

It has been almost a month that my mother has not received her parcel as there was no movement according to the tracking and it is stuck at its transit centre where it stated it was outbound but nothing has been informed to the customer. The tracking number [protected].

What is wrong and what is actual reason they hold my parcel for 5 days? I was expected to receive it within 2/3 days actually because the seller ship from puchong and luckily i also stayed in puchong. This is very dissappointed because it was totally ruin my plan. Hopefully they can fixed this matter. Thank you.

[protected]

If this continues, I will not use jnt in the future, and I will post that your company is not good on social media. I hope you can give me the answer and send my goods sooner.

hi..i sorry for complain .but your services is too slow..i wait for my parcel from 6/8/2021..n i suppose arrive earlier but i dont know wht jnt problem coz it stuck at bahau..from 9/8/2021..you team suppose sent it to jelebu not bahau..my parcel number is [protected]...hopefully i receive before the shopee auto cancle the parcel coz near the time limit but still not delivery..if you have not enough staff you suppose handle it to other courier

Today 15/08/2021, I am writting about my damaged parcel that received on 16:30hrs at No 5948 Jalan SJ 5/6, 70450 Taman Seremban Jaya.

It was really in bad condition that 1 was been informed that my original packaging was changed to a black trash plastik wrapping.

How posibble that my parcel been taken out without my permission and non of your staff contact me for the damaged

Reported that I am unreachable, but in fact all day I am at the house waiting for the parcel. It was twice already that this same rider did this thing to me. Telling I am unreachable and sending back to seller my order. It was a waste of time waiting for nothing. Then he will return my parcel. I am requesting that the rider be blocked or at least don't let hin get my parcel the next time