J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Service I am complaining about is late to send my parcel
J&T SGR999 what is your problem. My parcel doesn't even move from there. It's been a week. I am a seller and my customer waiting for their order. Just sent our parcel fast. That's the only thing we can do during the landemic, selling. Please. I'm from Perak. Just please I'm begging. Sent our parcel. My boss sent it at 10 August and now is 15 August. It's almost A WEEK!
TRACKING NOT UPDATE SINCE 8/8/2021
I would like to lure your attention to an important issue that I have faced lately due to your services... Saya menunggu barang saya yang berbentuk makanan untuk sampai ke Tawau Sabah... Saya telah menghantar kurier saya pada 07/08/2021 tetapi kemas kini penjejakan belum selesai pada 08/08/2021 yang menunjukan (TRANSIT CENTRE AIR FREIGHT 999 KLANG (OUTBOUND))... (PLEASE FIND THE ATTACHMENT)... Saya fikirkan lambat seperti biasa disebabkan tengah SALES tetapi sehingga kini tiada update dari pihak J&T... I would like you to investigate about my package or find it... My shipment number is [protected]...
Desired outcome: Hope can delivery to my family asap...
service
11/8/2021 my parcel still at Transit center gateway 900 LARUT MATANG till now..why?its more than 4days there.i hope ur side can solve this matter..thanks..
Desired outcome: late
im request for return my item to me address and please call me for info
2021-07-26, Monday
#04:48 PM
Inbound
Transit Center JHR GATEWAY
JOHOR BAHRU
04:48 PM
Inbound
Transit Center JHR GATEWAY
JOHOR BAHRU
04:43 PM
Inbound
Transit Center JHR GATEWAY
JOHOR BAHRU
11:19 AM
Outbound
Drop Point DP TAMAN CENTURY 01
JOHOR BAHRU
08:50 AM
Picked Up
Drop Point DP TAMAN CENTURY 01
JOHOR BAHRU
2021-07-27, Tuesday
#07:27 PM
Inbound
Transit Center JHR GATEWAY
JOHOR BAHRU
02:31 PM
Outbound
Drop Point LDC SENAI 615
KULAI
11:47 AM
Return
Drop Point CDC SENAI 315
KULAI
11:47 AM
Delivery
Drop Point CDC SENAI 315
KULAI
07:34 AM
Inbound
Drop Point LDC SENAI 615
KULAI
03:02 AM
Outbound
Transit Center JHR GATEWAY
JOHOR BAHRU
2021-07-28, Wednesday
04:34 AM
Outbound
Transit Center JHR GATEWAY
JOHOR BAHRU
Desired outcome: [protected] danial woo
Very slot delivery
Barang saya dah 4 hari sangkut dekat PRK999 apahal barang lain elok je 2 hari terus sampai even order kemudian kenapa laa shopee pakai jnt je sekarang service terlampau teruk dah management kedekut puiii
Item always missing
This is repeatedly happening to me. Because of your courier service very low quality. My items always missing because of your staff carelessness. How did you train your staff? If the period time tooks long from the shipping date. U should inform us as a your responsibility. Untill now im still curious to using this service courier. But no choice, im didnt have much pilihan to make. Improves your seevice courier pleaseeeeeeeeeee..0
Wrong delivery
I am complaining about a package that has been delivered to us and we accidentally paid for it because I thought it is my package that I am waiting for but when I looked at the address and the name of the receiver on the package it has a different name and we don't know who it is. We try to contact the receiver but it does not respond to my text and call. I need my refund on this package. Thank you.
Desired outcome: I want my refund on this package
Barang x sampai sampai
Saya order barang tu 8/8/2021 . Saya tunggu jela, ingtkn lambat mcm biasa sbb ada sale kan. But saya tunggu and check, no update from j&t. Seller dh bagus dh hntr brg laju je, tp j&t buat hal pulakk . Brg x bergerak dh lps duduk dkt j&t WPKUL. Hmm i wish that i dpt la brg tu... At least update la apa jd kt brg tu and why tf la korng buat hal. Ingt org beli barang ni guna daun ke hah. Dh la byr service pun dh mahal. Buat keje tu mcm ntah apa apa. Tlg la baiki ckit service dkt J&t ni. Teruk betul !
Dah sampai ke barang awak?cm gampang jnt nu
Delivery
I have 2 items on hold since 11th and 12th Aug and still no update until today.. Please do something about it. I chatted with the live agent 2 days ago but still no update. Please if you lose my item just pay me back my money. This is my contact number [protected]. Please keep me updated. I've trusted your service until today.
This is the waybill number
[protected] (Atiyya Hazwani Ramli)
[protected] (Aisha Illiani Ramli)
Desired outcome: I want to received my item ASAP
Kelewatan hantar barang
Barang dah sampai ke perak gateway, tapi masih tak hantar sampai sekarang. Seller mesti tak nak refund. Sila tanggujawab. Dah dua barang sangkut. Apa masalah j&t ini? Sebelum ini perkhidmatanya sunggunh laju.. Disebabkan isi j&t saya terpaksa pilih platform online shopping yang satu lagi. Harap hantar barang dalam minggu ini
Service very bad
Please barang lama sangat hold. Sepatutnya dah boleh received order harini tpi barang still departed lgi! Tolong buat keje laju sikit ok. Sebelum ni okey je. Kalini tk thu kenapa lembab sangat!
Barang on hold sampai sekarang dekat j&t samariang kuching, sarawak.
Saya telah menunggu barang saya yg berbentuk makanan untuk sampai ke sini. Barang saya telah sampai ke pusat J&T samariang sejak 20th July 2021 and sampai sekarang saya belum dpt menerima barang tersebut. Saya faham banyak aduan mengatakan terlalu banyak barang untuk diterima tapi harap maklum 'KAMI JUGA MEMBAYAR ANDA UNTUK SERVIS INI' hingga Sebulan menunggu. TOLONG BERTANGGUNGJAWAB ATAS BERBUATAN ANDA ATAU REFUND SMUA BARANG SAYA DAN SELLER. TERIMA KASIH.
My parcel lost
Hi there, can someone help me on this parcel lost matter?
This is second time happen to me
[protected]
My contact no [protected]/[protected]
Complain about the delay on parcel
Hi... I have order from shoppe and the sender too has post it out on 11/08/2021. Till today it's still in station j kul998. I would like to know the reason why it's still there for so many days. This is the tracking number [protected]. Please do reply me thru my email [protected]@gmail.com or my hp [protected].. Vino
Their services
They shown on hold for 3 days since 12th august, &my parcel is still remain the same situation, on hold(out of business hours), on hold due to bad weather & etc
Important parcel stuck at swk gateway bahagian kuching
URGENT Parcel Stuck At SWK GATEWAY Bahagian Kuching.
Arrive at SWK Gateway Bahagian Kuching at 11.28 am 8 Aug 2021.
And now 15 Aug 2021.
Parcel not delivered since 9 Aug 2021 until now.
The parcel content is important documents which is supposed to be arrive before 16 Aug 2021 as it is due date.
Very late,
Waybill no : [protected]
Service
Hi, i am filing a complain so that this can be resolved and i will receive my parcel soonest. Please see attached screenshot from shopee tracking . My oarcel had reached JNT bukit Permai 311 on 12aug 2021. And until today,
15 Aug 2021, my parcel is still there without any attempt for delivery. Status is parcel in transit. Please help me to receive my parcel .thank you
Desired outcome: Receive parcel Asap
Tracking not update since 09/08/2021. [protected]
I would like to lure your attention to an important issue that I have faced lately due to your services. I sent me a courier on 08/08/2021. But the tracking update pending on 09/08/2021 which show Departed from J&T SGR_GATEWAY (pls find the attachment). When I contact with live chat at website, message was read but no any reply/answer from live agent.
I would like you to investigate about my package or find it. My shipment number is [protected]. Hope can delivery to my customer asap.
![J&T Express - Tracking not update since 09/08/2021. [protected]](/images/complaint/full/1298574/compl_v9bv7j3e0la5gobmqv2une05j5_20ed7ed46d5d9e5e1bac93e2f23d5b47.jpg "J&T Express - Tracking not update since 09/08/2021. [protected]")
![J&T Express - Tracking not update since 09/08/2021. [protected]](/images/complaint/full/1298574/compl_sk8mmlj2qe6ceibbn6hvvo9ssp_775194cc19e5831d73481acbac716c7f.jpg "J&T Express - Tracking not update since 09/08/2021. [protected]")
My parcel was on hold. Why????
My parcel was on hold for a few days already. Can i know why? If the parcel did not arrive safely to the owner, or if it is missing, i will make sure this issue wont resolve and it will go viral. Please do something about it. DROP POINT LDC SHAH ALAM 602 IS THE ONE WHO HOLD MY PARCEL. I did not spend rm10 for delivery fee so that my parcel can be keep on hold?
Desired outcome: Please send it to the recipient by today.
Delivery stuck at other state for too long
Order number 6200000100221687 stuck at slangor for 5 days and theres no update. What happened to my courier? I tried your online Chat and its not helping. Please resolve your problem soon.
Desired outcome: Just send me my stuff
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.
Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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