J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Penghantaran ke Station proses yang salah
Kenapa barang saya yang dari selangor di hantar ke station perak j prk999 daripada station di pj802? Sedangkan alamat saya di selangor? Tolong beri penjelasan?
Bad service at J&T Sungai Petani
1-Barang di post di j&t aman jaya pada 110gos 21
2- barang di post Dan di masukkan dalam truck 12 ogos 21 pada pukul 8 lebih di J& T Sungai Petani
3- sepatutnya barang akan sampai pada 12 ogos 21 pada waktu petang tapi tracking tunjuk truck tidak delivery.
4- 13 ogos 21 check tracking truck still not moved
5- 14 ogos 21 check tracking still sama not moved still stuck Kat j&t Sungai Petani
BILA CLL XRETI NAK ANGKAT LAIN KALI KALAU DAH SERVICE TERUK JGN BUKA UTK DELIVERY .barang dari kelantan order pun. Dah smp ni kan Kedah dekat saja dok peram ampa nak buat apa barang orang
Please advise
Worst delivery guy & service
So J&T this is your service isn't? This is how you do delivery to your customers? Learn basic delivery ethics and sop and then do your job correctly. Your delivery guy eager to know what is inside my parcel or what? Your delivery guy put in front of my house just like that, the packaging was opened. It opened upside down. What do I think by this? Not even call my name/ring bell outside my house and not even a phone call to inform. I was in my house at the time. Absolutely Nothing and it still showing parcel out for delivery in Shoppee. J&T Tandop improve your service and delivery guy.
Never gonna use this courier service after this. Worst courier service ever.
Desired outcome: Need some improvement
Delivery service
jnt paling bodo dkat kota tinggi, yang tukang hantar barang ambik proof of delivery paling tak senonoh, mak aku tengah tak pakai tudung tengah dduk dkat lantai pun boleh ambik gambar full mak aku..yang tukang hantar lelaki dah nampak pintu terbukak boleh intai dalam rumah ..orang apa kau ambik bekerja ni? Memang takde standard sop untuk delivery
Still in same place
[protected] this is my tracking number.. Why still in the same place? No any movement? This parcel urgently I need 🙏🏻 hope you understand.. Please sir/mdm. Thank you 😊🙏🏻
Urgent Parcel Stuck at J PRK999
Dear J&T,
URGENT:PARCEL WITH TRACKING NUMBER [protected] STUCK AT STATION J PRK999 FOR 4 DAYS!
We have ship the goods on 8/8/2021 and found this parcel being stuck at station J PRK999 since 10/8/2021.It has been stuck for 4 days!
We here write in to J&T to urge for arrange shipment of this parcel immediately as this parcel consist of medicine which related to live well being.
We will very appreciate your cooperation.Thank you in advance.
Best Regard,
Tan Yen Pheng
[protected]
URGENT Parcel Stuck At PJS Gateway Klang.
Arrive at PJS Gateway at 6.13pm 11 Aug 2021.
And now 14 Aug 2021.
Parcel not delivered since 12 Aug still now.
The parcel content was expired already.
Very late,
Waybill no : [protected]
Express delay - parcel stuck so long
J&T Express — J&T
Hi, my shopee parcels still not delivered since 07/8/2021 until now 14/8/21. Customer started to complaint and want to cancel the order.. I choose j&t because of their fast action but now I regret it.. I understand if it was a public holiday.. But these working days also parcels are not moving.. Please do something because my goods have to delivered within two to three days .. Thank you in advance
Delivery service
The delivery lady was extremely rude in the first place. She didn't want to deliver my parcel to my apartment, even though I specifically informed her I have fever and under self quarantine. When I told her she is welcomed to leave the parcel at my doorstep because I can't leave my house to collect, she had the audacity to tell me to get my family members to pick up my parcel from the office when I have already told her that I live alone. She didn't even bother to apologise. The staff is lazy and irresponsible. Wouldn't be using this delivery service anymore unless there's improvement
Barang stuck dekat cdc berserah
Barang stuck dekat cdc berserah 602.. Alasan dia takleh nak hantar kawasan pkp.. Sedangkan barang lain sampai je.. Guna servis j&t guna.. Memang cdc berserah 602 selalu bermasalah ke.. Nak perap berapa lama barang yg saya beli dri shopee tu.. Mohon ambil tindakan
Desired outcome: CDC BERSERAH 602
No tracking parcel: [protected]
Assalamualaikum Tuan/Puan,
Hari ini 14/08/2021 saya telah selamat menerima parcel saya bernombor tracking [protected]. Tapi malangnya keadaan pembalut parcel tersebut seperti telah sengaja dirobek/dikoyakkan oleh seseorang. Sebelum ini saya belum pernah menerima keadaan parcel saya seperti ini dan ini adalah kali pertama.. Saya harap pihak Tuan/Puan dapat mengambil tindakan yang sewajarnya terhadap masalah ini, kerana sebelum ini saya mempercayai sepenuhnya perkhidmatan dari pihak J&T sehinggalah berlaku kejadian seperti hari ini, sedikit sebanyak telah memberi kesan kepada diri saya terhadap perkhidmatan dari pihak Tuan..
![J&T Express - No tracking parcel: [protected]](/images/complaint/full/1298371/compl_5dms0ulcuudco5k48iiq8dalg8_e995d257ac38dac68e46240c04699f33.jpg "J&T Express - No tracking parcel: [protected]")
![J&T Express - No tracking parcel: [protected]](/images/complaint/full/1298371/compl_5dms0ulcuudco5k48iiq8dalg8_e786c8dd52548aabfcc6a168750317fb.jpg "J&T Express - No tracking parcel: [protected]")
![J&T Express - No tracking parcel: [protected]](/images/complaint/full/1298371/compl_5dms0ulcuudco5k48iiq8dalg8_ef6a1807ad286c6ab2bda5ce3d4dd531.jpg "J&T Express - No tracking parcel: [protected]")
Courier service
620000092016839
Please check status of this parcel.
I really need it for pdpr session.
Can you please deliver it to the address as soon as possible..
Thank you so much..
Delay in parcel delivering
My parcel has been stuck so long since 9/8. initially missed routed to kampung gajah since 11/8 till now which is suppose to be delivered to teluk intan .. it's been on hold since then . Have called up helpline and reported many many times . Please do something. My gods have to be delivered by this week.
Thank you
J&T Express delay - parcel stuck so long
Hi, my shopee parcels still not delivered since 09/8/2021 until now 14/8/21. Customer started to complaint and want to cancel the order.. I choose j&t because of their fast action but now I regret it.. I understand if it was a public holiday.. But these working days also parcels are not moving.. Please do something because my goods have to delivered within two to three days .. Thank you in advance
Ur guy simple park at OKU parking spot
So much more places to park, but because of his laziness.. he decide to park at OKU area. Is that what u allow ur workers to do?
Pending service and parcel stuck so long
Hi, my shopee parcel with waybill number [protected] stuck in J&T Sitiawan since 09/8/2021 until now 15/8/21 .The parcel not moving at all since that date, how many days j&t want to keep my parcel there?I really hope my parcel not missing, and please make sure J&T Sitiawan processe my parcel as soon as possible. And Please kindly make sure your teams always aware and fix this problem as soon as possible. Thank you in advance
Desired outcome: I want J&T Sitiawan to processed my parcel as soon as possible, because i really need that stuff
Service delay since 9/8/2021
Hello, my shopee parcel with waybill number [protected] stuck in Kuala Selangor since 12/8/2021. These problems alway happened every time my parcel passed by Kuala Selangor station before continue to Batu Caves and sometimes it took more than 10 days to receive. Please kindly make sure your teams always aware and fix this problem as soon as possible. Thank you in advance
Parcel
My parcel not receive yet.. Parcel id number is [protected]. Please update my parcel latest location. Jnt system tracking is not update the parcel location. Today is 14/08/2021 but when I check jnt online tracking system, it only shows last lication info on 11/08/2021. Please take action.. Tq
Barangan yang di pos masih sangkut atau terperam d jnt hq
[protected] tracking no kenapa x keluar lagi daripada selangor ya..saya semak daripada 11 hb Ogos .Mohon tindakan segera ya . Terima kasih.
Late delivery (j&t klang jaya)
My parcel has been remarked departed from station j&t cdc klang jaya on 9/8/2021 but until 14/8 have not received the item... Why do the deliveryman kept my parcel for soo long?... My house is just near the j&t but the delivery is soo late...
Can you please check up on my parcel?...
Shipment no : [protected]
Thank you...
Item on hold
620000102827475
My item on hold since 11 aug. The reason is because of bad weather while its not even raining here. Please dont on hold your customer parcel!
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 21 21 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 24 24 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024 - View all J&T Express contacts
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