J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Irresponsible Delivery Person
I would like to make a complaint of CDC PUCHONG 301 PETALING (Tracking Number: [protected]).
FYI, I'm living at Block A of my residence. The delivery person dropped my parcels at a mini market of Block B without any notice. I believe he didn't even drop by Block A at all as I was waiting there yesterday (11 Aug 2021).
Please be informed that there are charges for us to collect our parcels from the mini market. The proof of delivery was just a photo of my parcel in the mini market that i didn't even know when the delivery person put there.
Desired outcome: Kindly make sure your delivery persons know about the mini market charges and they should never left customers' parcels without our knowledge. Thanks in advance.
In addition, my complaint email to support@jtexpress.my was returned with the reason of "recipient over quota". J&T Malaysia, please improve your complaint/customer service system. Thanks.
Poor service delivery
Poor delivery services. Parcel have transit the same point for three times. Please have a look photo above
I didn't receive my parcel as the given date from shoppee
Hello, Good afternoon J&t Malaysia. When will you deliver my parcel? I have been waiting my item since 2 August 2021. it's over a week! Why does it take so long to deliver my item?! my tracking number is [protected]. Please improve your delivery service! I love j&t service before this because it delivered my item very fast. But now what happened?
Parcel delay
Tracking no. Please check.
Please contact ms kk tan at [protected]
The parcel is at transit ctr kuala selangor since 6/8/2021
Desired outcome: deliver asap
Delivery
Its been 5 days my parcel was at j&t cdc kuching and there is no update about my parcel yesterday. When they will deliver it?
Have not receive my item
my item ([protected]) is still at the drop point ldc bd.teknologi 601hulu langat from 9/8/2021 is still not moving. please take immediate action.
J&T at its "best" performance
This is mainly for J&T bosses.
You were awesome BEFORE. Because the likes of J&T, Pos Laju have decided to let go quite numbers of their riders.
Don't let people wait and do something (hire more rider) if necessary. You were listed as main courier for online shopping platforms, means you are having a good business deal. So, please take it seriously and do your job.
Act like you know how to do your job and why you are exist. Stop being greedy, treat your riders nicely and handle your customers professionally.
Barang hold tak sampai
Please laa jnt.. Knapa lama sgt hold.. Sy pos 29/7/21.. Dh smpai sungai buloh 30/7/21.. Smpai skrang hold 12/9/21.. Brg dlam tu smua mkanan.. Sedih sgt.. Bila mkanan tu rosak.. Sbb trlalu lama hold.. Kenapa...? Prgi nk collect.. Tak boleh.. Mcm mna sy nk buat.. Serious sedih sgt2.. Kwan sy mengidam mkanan tu tahu tak...!
Customer did not receive his parcel
Hi j&t, I would like to report on my parcel that I posted on 15th June and it did not arrive at the receiver's house. The status showed that it was delivered but the receiver did not receive it.
Tracking number: [protected]
I'm not sure if the postmen is confuse where to send the parcel because my customer have this conversation with the postmen. I attached it below. I also attached the latest status for this parcel. Hope you can solve this problem. Thank you so much.
Desired outcome: i would like the parcel to return back to me because i will posted out the new one soon
Parcel delivery delay
the parcel is from sarawak tu selangor from 2/8/2021.Tracking No. is [protected]. The tracking shows that it is at Transit Center SGR Gateway Kuala selangor since 6/8/2021.
Client Name : KK Tan
Item got stuck
[protected]
please check this tracking number. somehow it got stuck at shah alam getaway since yesterday and there is no movement until then.
Parcel condition
Semalam barang I sampai dalam kotak lunyai tau kotaknya? I faham barang banyak and korang kena sorting loading brg kena cepat. But its clearly ada tapping fragile tapeeeeee. So kenapa lunyai kotak di buatnya? Takkan seller hantar kotak dah memang lunyai? Nasib brg kat dalam wrapping bubble wrap kalau tak hancur barang. My mom punya barang fragile also and barang tu clearly nampak what inside sbb box tu wrap dengan bubble wrap sahaja and why nak kena koyakkan bubble wrap tu? Rosakkan barang orang ke? And ada crack bottom of my mom punya brang. Nasib dpt my mom yg okay so then dia accept. Kesian la seller and customer yang nak received. Kalau fragile handle sehabis baik. Bukan we not understand you guys punya situation but agak agak laaaa all loss or rugi seller tanggung. Always ada problem. Just a few staff je okay time handling barang. Most of ikut suka hati je. Belum lagi yang hantar barang ayat macam takde adab 😭 aduh apa la. Push push org laaa. One or two of them yang mcm tu. Yang lain so far acceptable
File
Mohon semak tracking no [protected].Status 'delivered' tetapi masih belum terima parcel tersebut.Proof of delivery pun bukan parcel dan lokasi yang sepatutnya.Saya hantar parcel menggunakan kotak bukan plastik.Adakah pihak j&t tersalah hantar?Mohon semak dimanakah parcel saya sebenarnya dan hubungi saya segera.Berat kotak juga 5kg+
[protected]
Desired outcome: Staff j&t salah hantar
Deliver person showed bad attitude
Tracking no: [protected]
Hi. My name is Elynn. Today encountered an incident which really upsetting.
FYI - I've bought goods from Shoppee.
The deliver person who sent over the goods was giving very very bad attitude.
Initially wait in the car expecting me go to her car to take the parcel.
Then i told her please hand it over
She gave me very annoyed face and throw my parcel on the floor.
Kindly attend to my complaint as this will impact your company's reputation on the service rendered.
Thank you
My email address [protected]@yahoo.com
Desired outcome: Future delivery of parcel hopefully won't faced such deliver person again
On hold Drop Point LDC SHAHALAM 602 PETALING
3 days its been on hold at their place, already follow up this morning then another follow up in the evening...still the same result and no progression
Chronology:
2021/08/10
17:47:09
On Hold
(Delivery delayed due to natural disaster affect)
Drop Point LDC SHAHALAM 602
PETALING
2021/08/09
19:01:05
On Hold
(Delivery delayed due to natural disaster affect)
Drop Point LDC SHAHALAM 602
PETALING
2021/08/09
18:35:15
On Hold
(Delivery delayed due to natural disaster affect)
Drop Point LDC SHAHALAM 602
PETALING
2021/08/09
02:54:38
Inbound
Drop Point LDC SHAHALAM 602
PETALING
2021/08/09
01:01:19
Outbound
Transit Center SHAHALAM GATEWAY
PETALING
2021/08/08
22:56:46
Inbound
Transit Center SHAHALAM GATEWAY
PETALING
2021/08/08
20:50:21
Picked Up
Drop Point DP BANDARPUTERI 01
KLANG
Desired outcome: Please send it tomorrow
Not updated current status parcel
Hi sir,
Kindly check properly status of my parcel [protected] due to I try to ask frequently through your check but their keep answers using same wording aske to go to your tracking. I'm feel such failure for the apps because I keep checking more than 100 time it's still the same without any movement since yesterday midnight. I really need the parcel urgently.
Desired outcome: Update latest movement of my parcel properly
Product has not yet been delivered
I have package that was shipped from Klang, and was due to arrive mid July. While it did arrive in Kuching mid-July, it was stuck under investigation since 26th July.
My package contains an electrical egg whisk, not some illegal products. Why is it still under investigation for more than 2 weeks.
My parcel
why my parcel at gombak from 4hb august till now. And system update delivered at gombak. my address at rawang. please find out this problem. 😔
Wrong sending address
Refer track number :
[protected]
[protected]
Hello JnT Crew,
I would like to complain about item that your crew delivered. It seems my item had not reached to my place address No.30 (Aras Bawah), Jalan Rotan Utama, Taman Sri Jaya, Batu Pahat, 83000, Johor.
The tracking number i gave above were the two item had been delivered but not reached to my place. One of these tracking number item delivered to wrong place.
I order at shopee and i attached some image proof to these matter.
I hope JnT crew could solve this problem.
Thank you...
product that I should received suppose on 2th August, but I still didnt received any infomartion about my parcel.
please delivery as soon as possible, if my product is missing, i would like to pay back.
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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