J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Your delivery guy opened my item
Sanitary pad also want to open ? What they wanna see and steal ? Once I received the parcel the parcel already opened. It's fine. Cause I thought no valueble things inside just a pad so I didn't care and put it aside after I sanitised. After few days I opened the parcel then I saw this. What's the point ? Already opened outside and see why still want open inside of the pad ? What's wrong with your people ? Can you hire people properly ? Pass few days I just heard about these case from my friends that a lot people been through all these situation from your company then now happened on me. Please focus and highlight on this matter. Solve this issues ASAP. Although no missing items but still this act is not right ! Please Dont GREEDY as everyone having hard times now !
620000097346078
Why my parcel there is no update? More than one weeks my parcel is stuck... Why jnt service so poor? I need the parcel before next week.. Tq
Barang saya da tersadai lama kt j&t transit center prk gateway-kampar
Da tiga hari barang saya tersadai di transit center prk gateway-kampar.. Sepatutnye barang da jalan 2 hari lepasbtapi bila saya cek tidak berubah droppoint barang saya
staff kurang adab
pada 13/8/2021 jam 10.18pagi sy ada call staff j&t bernombor telefon [protected] untuk bertanya barang saya yg lmbt smpai..kerana dlm sistem shopee brg skrg berada di pjs gateway dr 6 ogos..tujuan sy call utk memastikn samada brg tersebut ada atau tidak sbb lama sgt sy menunggu..tp paling mengecewakan sy apabila staff tersebut menjawab kalau VIP sy blh tlg cek..mntk tolong ambil tindakan kpd staff yg kurang adab..sy sgt kecewa dgn org perangai sebegini..kalau xnk bantu pls ckp elok2
Desired outcome: menghormati org lain sbg cstemor
wrong delivery
Tracking number: [protected] (from shopee)
Receiver's name: Nurfadhilah Roslan
Receiver's number: [protected]
Receiver's address: No 28, Lorong 29, Taman Tunas Mahkota, Bt 11, Jalan Gambang, 26070 Kuantan, Pahang.
i'm in question why my parcel is send to Perak instead of Pahang when the address is in Pahang. and what is more shocking is the parcel stay there over a few days with no update. i need to know where did my parcel go.
Desired outcome: At least an update of whereabout of my parcel
Barang dah outbound dari 10/8 smpai harini tk smpai lg. Pelikk selalu 2,3smpai dh😌😌😌
Barang dah outbound dari 10/8 smpai harini tk smpai lg. Pelikk selalu 2, 3smpai dh😌😌😌
Parcel didn't receive
Tracking no [protected] - stuck dari tanggal 2hb ogos dan hingga hari ini parsel saya belum sampai dan status masih tidak bergerak. Sila percepatkan kemaskini no tracking saya. Terima kasih.
Service
1. Parcel beli kat shopee tulis dh delivered tp barangnya takder. Kecuaian penghantar letak di atas pagar tanpa call cust telah menyebab parcel dicuri. Biasanya, penghantar2 yg selalu hantar parcel akan whsapp @ letak parcel didalam pagar tapi kalini tidak.
2. Layanan staff bhgian front desk tinggikan suara kt saya & kurang ajar. Tmbh pulak tiba2 ada staf lain aka kawannya datang "support member" utk lebih kurang ajar. Soalan yg saya tanya tak mampu dijawab. Bila ditanya pula tinggikan suara
Delivery
J&T Malaysia perap barang lama2 dekat Bukit Bintang untuk apa ya? Barang dah "outbound" tiba tiba inbound Bukit Bintang balik? Kenapa eh? Tak perlu perap barang orang lama lama. Buat laa kerja betul betul 👎🏿
Proof of Delivery - Taking Picture of Recipient Face
Hi J&T Team,
I just check my purchase history in Shopee and I just realized that your team has taken my father's and my sister's photo when deliver the parcel. This is very unacceptable and unethical because the aurat is exposed.
Furthermore, the picture also expose my car plate number. This issue has breach the Personal Data Protection Act 2010. I know you need that proof of item has been delivered safely. But please have some concern of this matter.
"For the formal shipping proof i.e. delivery receipt and tracking number (if any) Photo of the parcel package / information, including information of delivery company, tracking number, seller's and buyer's name, contact number, shipping address and postal stamp. Chat history or any other evidence showing prior negotiation.".
There is not stated to take the full image of the recipient. This issue might be silly for you but I take this matter seriously. Please stop taking recipient's photo and the home detail.
Desired outcome: between recipient and deliverer, get an apps that will require the recipient to mark the item as received. If the recipient did not mark the item as received after the deliverer marked as delivered, system will auto received
Rider tak bertanggungjawab
Rider tak whatsapp atau panggil saya untuk pastikan Nama masa hantar barang PADA saya. Rider Dari courier lain biasa nya Akan pastikan Nama penerima and bagitau nk dtg hantar. Dah lah main letak je barang (berkaca) dkt hujung tembok pastu tak bagitau saya nasib saya alert check app tulis delivered tapi barang tak de kat saya and saya tgok luar barang Tu duduk mcm tu. Itu nasib saya perasan kalau tak mana tau kucing ke atau haiwan lain tertepis or hujan masa tu apa jadi dekat parcel saya? Tak fikir ke? dalam era covid ni memang Akan Ada je orang dekat rumah sbab work from home jadi boleh je panggil. Saya dah lah tunggu barang Tu dekat 2 Hari Lepastu bila saya call HQ baru nak hantar barang saya? Kenapa eh kena simpan lama sangat barang saya? Bila dah complain baru nak hantar. Lepastu hari yang Sama parcel saya lagi satu pergi hantar salah alamat padahal terang-terang alamat saya tu lain. Pastu main pergi je tanpa pastikan penerima Tu betul ke tidak. Tolong lah saya bayar tau perkhidmatan bukan tak bayar jadi tolong lah buat kerja tu dengan ikhlas. Sekian terima kasih
Desired outcome: Rider bila hantar barang pastikan penerima Tu betul sebab kadang-kadang Ada alamat Yang lebih kurang serupa tapi lain contohnya 36 Dan 38. Jadi tolong lah alert ya
Why my order item no come
2021/07/28
19:11:19
On Hold (Keadaan Khas)>
email :[protected]@gmail.com
Hp:[protected]
name:Luke Yap
position: (Seller of shopee) and handle packing
Desired outcome: CCTV VIDEO ，PHOTO GAMBAR LET ME KNOW ANSWER
https://www.jtexpress.my/tracking/626740646441
2021/07/28
19:11:19
On Hold
(Keadaan Khas)
Transit Center PEN GATEWAY
DAERAH SEBERANG PERAI SELATAN
2021/07/28
11:38:03
Outbound
Transit Center PEN GATEWAY
DAERAH SEBERANG PERAI SELATAN
2021/07/28
10:01:20
Inbound
Drop Point LDC JURU 602
DAERAH SEBERANG PERAI SELATAN
2021/07/28
08:09:15
Inbound
Transit Center PEN GATEWAY
DAERAH SEBERANG PERAI SELATAN
2021/07/28
08:07:43
Inbound
Transit Center PEN GATEWAY
DAERAH SEBERANG PERAI SELATAN
2021/07/27
15:36:36
Outbound
Drop Point DP JALAN IPOH 01
BATU
2021/07/27
15:35:30
Picked Up
Drop Point DP JALAN IPOH 01
BATU
Delivery
Dari 9hb still kat jnt Klang jaya 603, lpstu takda update apa2 information..last update status tak boleh delivery sbb kat tmpt saya sebab tutup pandemic..kat tmpt sye elok je takda nya tutup..kalau tak dapat hantar barang tolong bagi alasan Yang Okey sikit ni da 4 hari baru nak update macam Tu, bila call hotline takda respon..call jnt Klang jaya Sama jugk takda respon..
Delivering service jnt puchong
Service is too slow. 1 week my item not delivered. Once the item received the item is 80% broken. Disappointed to your service. This is my first time use jnt service and get a [censored]. I make a call to office but not hang up. This make me mad because I am pay the service to get a good service. Hope jnt can improve and upgrade their service to the better. Please take this matter seriously. Thank you
3 days parcel still not delivered
My parcel already inbound at drop point LDC Sri Gading 606 on 10/8/2021 but on hold with remark - receiver absent and schedule the next delivery. 11/8/2021 still same remark. Until 12/8/2021 my parcel still not out for delivery.
Status not updated for a week
I have order an item from a seller, but the status is not updated about a week already, jnt not deliver the product and not give me any explanation, please check the case, this is [protected] tracking number
Desired outcome: Please deliver it as soon as possible
Delay for unacceptable reason
So my parcel have arrived at cdc puchong on 10/8/2021, and the next day hold because of bad weather, its okay la... And the I bet la they will deliver the parcel yesterday but on hold again because of (out of drop point's business hour).. Can you imagine, you don't give the update, when you go out for delivery, then suddenly appear out of business hour at 9.18pm? And today not a single update from jnt, and I still wait and keep calling jnt like a fool cause no one pickup that f*g phone.. Please deliver my parcel quickly, its urgent
Sama la dengan saya, brg dah sampai kat gateway perak pada 10-8-21, sampai skrg masih Tak hantar lagi
Saya pn cm tu jugakk..dah 3 hari tracking number x update..macam gampang jnt ni, hold barang orang sampai bila ni..
Bad service!! pantau perangai sampah rider!!
Status barang sudah sampai..tapi barang tidak sampai ke tangan penerima..saya BAYAR kepada J&T..BUKAN FREE! Barang penerima sepatutnya DIHANTAR sehingga depan pintu rumah penerima..Bukan letak MERATA-RATA! sekiranya hilang, J&T nak bertanggungjawab?
Parcel lambat sampai
Parcel di poskan dr j&t sik kedah pada 6.8.2021 ke 4 alamat berbeza.. Parcel ke 3 alamat lain telah sampai ke customer pada 7.8.2021(esoknya.. sgt efisyen).. Malang Ya parcel saya sampai ke j&t bandar teknologi kajang pd 7.8.2021 jam. 10.41pg dan sampai ke hari ini 12.8.2021 saya belum terima parcel saya. dah 4 kali call customer service.. jawapan yg diterima tetap sama.. over loaded parcel.. masalah pekerja.. dan pihak customer service akan Highlight kpd cawangan.. DAH 5 HARI Berlalu.. parcel tak jugak sampai... parcel masih stuck kat bandar teknologi kajang tanpa apa2 tindakan... WHYYY?.. saya faham U guys banyak barang masa CMCO ni... tapi jangan la sampai ANIAYA CUSTOMER ! Kami bayar service U All... Bukannya free & Bukan murah tau byrn service... call centre mmg langsung tak berangkat.. Baik tutup jer cawangan tu kalau ta boleh nak manage dari menyusahkan org dan nama J&T jgk yg buruk.. MEMANG TERUK SGT LA SERVICE U ALL DI CAWANGAN BANDAR TEKNOLOGI KAJANG... TERUK SANGAT2...
J&T TOLONG LA BERHENTI ANIAYA CUSTOMER...
Saya pos dari 5/8 samai sekarang barang saya hold di salah CDC klang sedangkan alamat ke shahh alam. Hari dah 12/8 masih barang stuck di sana. Sudah call & complain mereka kata salah pihak mereka tapi takde action! Document saa urgent!
Parcel Opened & Items Stolen!
Ordered 6 medical face masks via shopee on the 6th of August and then received my opened then sellotape parcel on the 12th of August. I have read so many bad reviews of J&T staff stealing parcels (and cookies out of cookie jars) and didn't think that one day it would also occur to me! Out of my 6 medical masks, I only received 1!
How do I know J&T Staff stole my items? Look at the sellotape! Clearly labelled J&T Express.
Absolute disgusted when I knew your staff could be going through the insides of the parcels especially in this pandemic. I mean Hello? Are you trying to spread me COVID? This is medical mask we are talking!
J&T please please please work on your system and service! You clearly have a problem here! Your business integrity is slowly going down the drain!
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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