J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Mishandled package
The box was damaged when it arrived.(a j & t box) It was evident that it was not properly handled during transit.
The package was send thru J & T Kamuning Branch and the destination is Tacloban City, Leyte Philippines. The tracking number is : [protected]. This was shipped on December 5, 2022.
Irresponsible company that refuse to take responsibilty for damaged item
Those sending items via courier beware! EasyParcel Singapore and J&T Express refuse to take responsibility for damaging my parcel. Customer received the item and the entire parcel was wet and the item inside was soaked with water. The box was torn and the item was damaged.
Wrote it to them and they refuse to compensate saying that the packaging was improper, I need to affix a fragile sticker, bubble wrap everything and ensure there is no space in the box. I am also told to packed in a double walled box with further padding.
As expected, they find lot of excuses to push the responsibility away. STAY AWAY.
Delivery stuck
I shoulg have the item in8/12/22 but until now(10/12/22) , i still haven't get it. It was delivered 27/11/22 it almost 2 weeks ... It stuck Transit Center JTI FREIGHT 999( kuala lumpur ) for 9 days 1-now/12/22 . Do something about it. My item's ship code is [protected]
Desired outcome: Please ship it ,asap . I need that item
Items received in broken
10 december 2022 11.10am receive item. Sorry I felt disappointed service from J&T. before being delivered the 2 items were in good condition and the sticker was placed (FRAGILE). Please take action and take responsibility for this or reclaim it in the original or money
[protected]
Junit B.Suni
No. 8, Jalan Kuching Timur 2, Lintang 3, Lorong 4, Taman Tunku 98000 miri sarawak.
[protected]
Delivery Delay
The parcel was supposed to be delivered since Dec 2, then, the date in the app changed again to Dec 5. We called many times to follow up but until now we havent received the parcel. (They mentioned they will check it but what happened?) It's already Dec 6 and we need it tonight. Their logistics and customer service is terrible. Absolutely unacceptable. Turns out ordering early is useless when you have J&T express as your courier because they always deliver late.(Tried sending a complaint through their site...apparently it wouldn't record haha)
Desired outcome: I want my parcel delivery by tomorrow.
Barang ( komputer ) yang saya pecah.
Saya Mohd Arifin bin Talib, No. Hand Phone [protected]. Pada 02 Disember, 2022 telah menghantar satu barang (iaitu komputer) kepada Mr Chia di Ampang Selangor, barang (komputer) tersebut telah sampai kepada penerima tetapi barang (komputer) tersebut pecah, komputer tersebut telah dibalut dengan bubble wrap dan di tampal sticker Fragile pada kotak barang itu (kotak J&T) . No tracking ialah [protected], Saya mohon pampasan daripada pihak J&T. Sekian terima kasih.
J&T dah biasa hilangkan barang orang ya/ mencuri??
Hilang dah kepercayaan aku dekat j&t. Ko ingat barang murah ker? Ko senang-senang hilangkan atau kata lain mencuri. Tidak aku halalkan.. Neraka la aku doakan tempat kau yang mencuri dan tidak amanah. Tolong buat gantirugi semula. Jangan ko nak ambil mudah. Semacam scammer perangai. Ko tukar status 'delivered' lepastu ko letak pic siapa2 dengan parcel bungkusan yang lain (aku cam parcel aku hantar) pastu seolah2 penerima dah terima barang. Senang kerja kau kan. Sangat biadab cara kau ambil barang orang. Sampai harini penerima tak terima satu barang pun. Sepatut j&t perketatkan sop.. Pastikan call/ sms/whatsapp penerima dan perlu tunjuk bukti pada j&t juga sebagai report penghantaran selesai atau tidal. Aku mohon ganti rugi bersih atas kecurian barang aku hantar oleh j&t!.
J&T BAYAN LEPAS 301: Parcel delay 2 days eventho pay for next day delivery
I have send the parcel and paid for the next day delivery on 02/12/2022 but the parcel still on hold by J&T Bayan Lepas 301. The receiver should received the parcel on the next day which is Saturday 03/12/2022. I had called J&T service centre and they said they will deliver my parcel today 04/12/2022. But the system still show status that parcel on hold and its not moving. Please do your job properly.
Desired outcome: Please arrange deliver the parcel ASAP
Incorrect order
I ordered and purchased the two items below. Instead I have received 3 rings so far that I DID NOT order! I want the items below I did order and pay for. Or you need to refund my money I paid for the two mattress covers. ASAP!
Order ： WH28-[protected]
Your order has been completed
Thank you for your order. For any question related to this order, please contact us. Look forward to your visit again
Pay with Credit Card
Contact us
Tracking number
US0207687216
Courier
JT
Customer information
Contact information
medu***@yahoo.com
Payment method
Credit Card $ 16.98
Shipping address
12309 23rd St, Santa Fe Texas United States 77510
+14***4156
Billing address
12309 23rd St, Santa Fe Texas United States 77510
+14***4156
Ordered One
Order ： WH28-[protected]
Winter Mattress Milk Velvet Thickened Padded Protective Cover
GRAY·TWIN（Single） 47.2X78.7IN+2*PILLOWCASES
$9.99
Subtotal$9.99
Shipping $ 6.99
Total
USD $ 16.98
Your order has been completed
Thank you for your order. For any question related to this order, please contact us. Look forward to your visit again
Pay with Credit Card
Contact us
Tracking number
US0207687205
Courier
JT
Customer information
Contact information
medu***@yahoo.com
Payment method
Credit Card $ 26.98
Shipping address
12309 23rd Street, Santa Fe Texas United States 77510
+1(***4156
Billing address
12309 23rd Street, Santa Fe Texas United States 77510
+1(***4156
Ordered One
Order ： WH28-[protected]
Winter Mattress Milk Velvet Thickened Padded Protective Cover
BLUE·QUEEN 64.1X78.7IN+2*PILLOWCASES
$19.99
Subtotal$19.99
Shipping $ 6.99
Total
USD $ 26.98
Your order has been completed
Thank you for your order. For any question related to this order, please contact us. Look forward to your visit again
Pay with Credit Card
Contact us
Tracking number
US0207687205
Courier
JT
Customer information
Contact information
medu***@yahoo.com
Payment method
Credit Card $ 26.98
Shipping address
12309 23rd Street, Santa Fe Texas United States 77510
+1(***4156
Billing address
12309 23rd Street, Santa Fe Texas United States 77510
+1(***4156
Desired outcome: Refund or send items I ordered and paid for.
Delivery Rider
I purchased a lapel for my but later changed my mind, so I cancelled it however the store continued to deliver my package. In order to cancel that order, I texted the delivery driver. After that, I assumed everything was fine, but when my order was delivered the next time, the driver was really unpleasant and disrespectful. He even claimed to my friends that I always fail to pick up a package, although in reality, it only happens once. He never hesitates to criticize about me or use words that genuinely destroy my day. A really terrible attitude, It's as if there is no concept of customer service. I have never before experienced a driver of this caliber, and I sincerely hope I won't. I am a devoted shopaholic, yet doing so has scarred me. I hope not to see the driver again, so please escalate the situation. Please send corrective action if there is a means to do so.
Desired outcome: Desired outcome: i am looking forward that you will take corrective action in this case, and you won't use the same driver for any of your future online orders.
Scam mystery parcel worth of ₱499.00
The mystery parcel contains 1 wipes, a headset and 1 cookware cleaner. The seller said that the mystery parcel has a gadget but it's nothing. The sender is Terra Box said to by famous group and their groul had been broadcast on T. v channel of KMJS. The address of sender is Agusan-Del-Norte, Butuan-City, Agusan-Del-Norte/Butuan-City-Masao/Logistic Hub. It is free shipping, COD and said to be 7 pieces but the parcel I received was 3 pieces only.
Desired outcome: Please refund my money
Delivery service
I receive message from no [protected] stated the my parcel already arrive at J&T Sarawak 301. They give me 2 option either to collect b4 6pm or they return my parcel. This is unreasonable to pay for delivery yet I still have to collect the parcel and intimidate to resend my parcel. Do better.
Desired outcome: Send my parcel. I don't want to collect it.
barang tak sampai" lagi dah masuk 6 hari..
salam...knp jnt skrng nih makin lama makin bermasalah..tolong lah kami pun bekerja juga..kalau boleh jaga pekerja" anda jnt..knp macam nih barang saya dah sampai 1 bulan lebih masih on hold lagi..patut lah tak sampai" rupanya ini masalahnya cdc bukit kemuning banyak barang pelanggan tak di hantar lagi nihhh..tolong selesaikan secepatnya..terima kasih
Service
Hello my name Zina
My tracking:[protected]
Today 28/11/22
17:30 I'm come j&T 617 Tampoi. my friend send from Friday morning. I ask her can give me a special. Because I'm have fly back VN 6Am 29/11. she say can't.. alright... I ask another ppl work here can help me or not... She go open door n ask me get out like Dog... n colose door... we pay money for express.. I isn't ask you free? HOW YOU CAN DO LIKE THIS WITH CUSTOMERS?
Rude rider behavior
I would like to complain Kent John Lumantas for his rude behavior and poor customer service. tinakbo ang sukli ko khit ₱16 lng yun. nag txt ako sa knya ibalik mo sukli ko. na receive ko ang aking parcel around 4.40pm, nkuha ko ang ₱16 na sukli ko almost 6pm na may kasamang maanghang na salita, siya pa ang galit. he recorded our phone call conversation and kinuhanan pa nya ako ng video during confrontation namin without my consent at mismo sa private property ko pa. binantaan pa nya akong isusumbong daw nya ako sa uncle niyang pulis at kakasuhan daw ako ng slander by deed. pls take immediate disciplinary action with this mentioned rider ng di na nya maulit sa iba pa nyang magiging customer, grabe sya maka threat ng customers nya. thank u po
Desired outcome: IMMEDIATE DISCIPLINARY ACTION
Rider tagged parcel delivery as Buyer is Unreachable
Earlier today, November 26, 2022, I let my mother know in advance that the product I ordered from shopee will be delivered today as it was tagged as "Parcel is Out for Delivery" in the shopee app upon checking. This afternoon, my mother received a call from this J&T rider, and went out of the house shortly after, but the rider was NO WHERE to be found. I had an experience with J&T before where they lost my parcel but I just let it pass because Zalora was kind enough to refund my payment fast. This is really disappointing.
Tracking number: [protected]
Desired outcome: I would like my parcel to be delivered today or tomorrow morning, because we have been waiting for it for days now. We didn't have any problem with other couriers.
Bad service, the item was sent very late, it's been a month
It's been almost a month and the item is still stuck, please speed up my item
Desired outcome: if there is no movement I will make bad feedback for j&t
Irresponsible delivery rider
There's this delivery rider who is so very irresponsible to his job. Sending my parcel to its original sender (RTS) without my permission and he did it countless time to the point my COD option in payment is blocked. Since I transferred a home address, unluckily, the rider assigned to my area is irresponsible. The previous rts he did is— somehow, I just ignore it. But the last time he did it again November 21-23, 2022 (delivery date), and that parcel contained my vitamins which I think can be easily found in Online Store because my vitamins is not popular to the area where I'm in. Since he sent it back to its sender, then as of the moment, I don't have any vitamin to take.
Desired outcome: Give him a warning or better, train him again and remind what's his job (to deliver, not to rts the parcel without customer's permission.) Firing or terminate him to his job is also good.
Tiada penghantaran dilakukan
Barang 1 [protected] tarikh (10/11 sehingga 21/11) masih tiada penghantaran dilakukan
Barang [protected] tarikh (10/11 sehingga 21/11) masih tiada penghantaran dilakukan
Barang 3 [protected] tarikh (16/11 sehingga 21/11) juga masih tidak menghantar parcel saya.
Kesemua parcel berada di tempat yang sama iaitu Drop Point ECP KLANGJAYA 4509
Tolong hantar barang saya segera ! URGENT !
J & t
So that how it start I order a thing via shopee, when the seller already send my thing to J&t,at first everything is all right, my thing manage to arrive to Johor from Penang. That when all the problem start, during the morning shopee said that the item is out for delivery, I waited until 10pm then it said unsuccessful delivery due to bad weather but bad weather only happens during the evening. From 9am to 4pm,where the hell is the courier, why can't he delivery between this time because other company deliver thing about 1 or 2 hours. That not all, the next day morning, 9pm shopee said that the item is out for delivery so I waited until it said unsuccessful delivery due to bad weather. I was so confused because the whole day, the weather was godamn fine, it sunny day, the wind was warm. I just feel unbelievable because J&t just lied to me for unknown reason
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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