J&T Express
Reviews and Complaints

Received text on 13th November, item out for delivery. Item never delivered or attempted delivery. On checking my account notification of failed delivery receiver refused delivery. This is an absolute lie, no one attempted to deliver my item at my home. Photo of proof of delivery was not of my property and may have been a photo of the moon for all I know. This is not a good way of providing an honest paid service. The only saving grace is that the delivery is C.O.D and has not yet been paid for. Please provide an honest service or close down your company.

Parcel was delivered to J&T Express counter in Bukit Jelutong Shah Alam to be delivered to Johor Bahru. Item sent on the 25th October, arrived on the 26th in Johor based on the tracker but has been on hold or either comment bad weather for status update.

Received customer complaint that item has not arrived. Please update or at least call. Screen shot of tracker as per atttachments.

Rude J&T delivery man.Not trained in RIGHTmanners/conduct.

Zero customer service score. Not a good listener. Doesn't give enough consideration. Not aiming at quality of service but quantity. Thinks more of his good. Doesn't care enough to be able to go the extra mile, says work load is too much, package must be delivered based on his selfish plan.

Laporan Tidak Menerima Barang Guna J&T Puncak Alam K.Selangor

Zubairi Allbiz Centre

2:35 PM (0 minutes ago)

to support

Adalah dimaklumkan bahawa saya tidak menerima barang yang dihantar kepada saya atas no tracking : [protected] yang di alamatkan kepada Allbiz Centre (Zubairi) di alamat No.51 Jalan Eco Grandeur 13/1J, 42300 Bandar Puncak Alam, Selangor.

Adalah dimaklumkan juga saya pada ketika itu tidak menerima sebarang panggilan atau notification tentang barang tersebut dan pada 2hb November saya balik rumah dan belum menerima barang tersebut.

Ini adalah barang tersebut adalah stok jualan yang mana saya adalah Stokis Jualan dan merupakan sumber jualan online saya dengan kuantiti yang banyak 100 unit.

Saya telah berjumpa dengan PIC J&T Kuala Selangor namun mendapat diberi kurang memuaskan dan justeru itu saya membuat laporan ini untuk perhatian yang sewajarnya dari pihak J&T HQ sebelum saya mengambil tindakan selanjutnya.

Terima kasih

ZUBAIRI BIN HUSSIN

[protected]

Read the customer preferences before dispatching an item for delivery. I clearly stated that you deliver my packages during office hours yet for 4 times you insisted on delivering on Sunday! Now do offices operate on Sunday?

The last was you insisted on delivering on 3 day holiday from October 31 to November 2? Are office open on holidays? And because of that. I HAD TO PAY MORE WHEN I REORDERED THE ITEM! I TEXTED A RESCHED FOR THAT ITEM BUT YOU NEVER DID THE RECHED YOU JUST SUBMITTED IN YOUR [censored]ING REPORT THAT YOU CAN'T REACH ME! THAT MIGHT HAVE BEEN TRUE FOR OCT. 31 AND NOVEMBER 1 BUT I TEXTED ON NOVEMBER 1 FOR A RECHED ON NOVEMBER 2 AND YOU DIDN'T EVEN ATTEMPTED IT.

Package arrived at local hub Baguio at the 30th of oct but its already the 2nd of Nov and still no indication of when it will be delivered.

sample package is attached in the screenshots

All my delivery from Lazada and Shoppe using J&T that are not big packages are like this. i noticed that the table and shelves delivered by J&T are almost same day or within 24hrs of arriving at the local hub of final destination.

smaller items seem to frequently get stuck for more than 24hrs up to 3days

status tracking 25 delivery.. but today is 26.. status still 25 delivery.. please update if you have problem sending my item.. i can understand..jangan ada unsur kecurian dari pihak kalian.. harini dah 28..status masih lg our for delivery.. takan courier sesat sampai 2 3 hari nak cari umah saya.. selama nie.. jnt hantar barang saya sangat cepat.. dan orang yang sama.. adakah sudah bertukar.. adakah penghantar bawa balik barang saya? tolong bersikap amanah.. kes kecurian di kalangan kalian sudah banyak.. saya tanak ada kes2 mcm nie berlaku.. patutlah shopee dah tak gunakan khidmat jnt lg dlm servis penghantaran mereka.. tapi tak tahu lah.. mungkin ye mungkin tidak.. jika tidak jumpe rumah boleh call saya.. tp 2 hari tanpa ada call.. tanpa update..

courier/rider so rude and never attempt to delivered parcels to the address or location were the customer or buyer located.

they only 1 attempt to text and call then auto RTS.

it's not my first time to have this case.

I'm waiting for my parcels that never attempt to go to the location and find ways to delivered it. They just do 1 text and 1 call/misscall only.

I will file a complain to Rider Billones Ian Gle because this is twice he did not attempt to deliver my parcel last time Oct.9 the J&T text me about arriving my parcel but Mr.Billones Ian Gle called me but I couldn't anwer he's call because I was sleeping that time but Oct.10 I was messaging he's that I was sorry for couldn't answer he's call but the funny thing we exchange message about my parcel at oct.11 but he said what block and lot that's why I gave him I expect that he could deliver my parcel but I'm disappointing because oct.12 he's not replying me and I saw in my TikTok order that my package or parcel cancel and return to the seller how I cancel and unavailablein the first place he's not attempt to deliver.And today the J&T text me about my parcel but the same rider again I message him if what time he could deliver tomorrow because he couldn't deliver today but i couldn't get answer I'm so disappointing that I watch my TikTok order was couldn't deliver because I was not available what heck he couldn't attempt in the first place I talk to other rider last time you know he said that Billones get other parcel and Manong rider said that Billones get a scold by the other customers because of he's behavior...he's not bother to help the seller but they always return to seller I worried the seller because he/she effort to packed that parcel...please take an action about this and please select other rider who good in their job...that parcel today I was able to give to my niece and nephew...but please action godbless you and thank you

I have not received 2 of my parcels through Shopee, delivered via J&T. Although the status says 'delivered', this is NOT TRUE.

My uncle did not accept the parcel by mistake and so the parcel should still be with J&T Express, the dispatcher that Shopee uses. I have tried repeatedly to contact you, J&T, to no avail to arrange redelivery.

I would appreciate your customer service to help track down these 2 parcels.

My 2 parcels have the tracking ID [protected] and [protected].

I am assuming I am not the only customer to which this has happened so I am not sure why it is so difficult to arrange redelivery and also why the Shopee status does not show that the parcel has not been delivered or delivered but not accepted.

I am concerned that the dispatcher who delivered my parcels was dishonest as they have not updated the status correctly. This is a big issue as I have used shopee and J&T before and never have I had this issue before.

I really hope J&T will be able to help me track this down as I have tried everything that I can do already and I am not sure what else to do. These parcels are bought through my hard-earned money and I have been saving to buy these items for my family.

Til now, I have had a good opinion and experience with J&T so I hope that you will be able to help me.

I look forward to hearing from you, many thanks in advance,

Parcel nombor [protected] . Saya ada di Pejabat tapi status keep tulis delivery attempt unsuccessful. Sudah tunggu lama, parcel saya temperature sensitive barang akan rosak. Tiada panggilan dari agent J&T sebelum hantar. Bad experience. Call customer service byk kali tapi terputus halfway. Phone general number pulak tidak sambung. Live chat pulak tiada response.

My name is Masa +[protected]

My order from Lazada not deliverd .

I trace the percel and found that it was diliverd on Sep 28 but not yet recieved.

If the diriver come to my apartment,usually they leave the message but none on that day.

Tracking number [protected]

My address

C-18-01, Apartment Pangsapuri Seri Mutiara

Jalan Persiaran Seri Alam, Bandar Seri Alam

81750, Masai Johor

The rider did not provide an update on the app or by messaging whether the item is out for delivery on that day. Instead, he called only twice on the same time (which is in the afternoon) he was outside the home and starts complaining that the item can't be received that time because I was outside. He then proceed to say that he shouldn't have come to deliver because I couldn't recieve it on that time, which he arrived and called unexpectedly. Unlike other riders who message in the morning when the item it going to be delivered that day.

Please be informed that your excuse of receiver of the package sent refused to accept is TOTAL [censored]/THE BIGGEST LIAR ON EARTH.

The liar have cost me RM1,800,000 and this will instruct our lawyers to handle in the next 30 days

Waybill No [protected]

Today my office told your branch to redeliver with the hope the time is extended and the damage of RM1,800,000 is waived.

The monkeys at your branch office CHARGED MY OFFICE RM25/- to resend. This is DAMN IDIOTIC ACTION

Waybill no600479325465

Just to inform you that the idiots will cost you RM1,800,025.

I recd a package today thru J T Express. Since there is no way to determine the content of the package without first accepting and signing for it, I had no choice but to to pay the Pesos 975 COD charge first. On opening it, I found a pair of sneakers. I looked to verify who the sender was and instead of a Name and/or address, it listed a string of letters which were NHMAH. The package contained a pair of shoes which I had not ordered. But I had been looking at Shoppee and Lazada for shoes a few days ago. It was clear that someone had monitored my activity, sent me a cheap pair of shoes and scammed me. ISince the package was sent COD, it was clear that he / she would be going to J T Express to get the money I had paid. I immediately called J T Express and spoke to a Customer Rep / Complaints. The Rep said that he had noted my complain and someone would call ne in a few days. I told him that I had checked the Scammers Name (NHMAH) on facebook and other websites and that found that many people had been scammed by the same sender in the same way. The pattern was that the scammer monitored Shoppee Customers Orders and sent them cheap / incorrect items COD. The ONLY way to catch the scammer seemed to be to have JT Express withold the payment on the basis of a complaint. So, I called JT Express. I spoke to a Customer Service Agent. His Name is JAMAR. His ID is 6007. I explained the situation to Jamar and requested him to immediately connect me to the Binondo Manila Branch where the scammer would likely appear to pick up the money. Jamar refused to do that. I asked him to connect me to his supervisor so I could request them to make the conact with the originating brand and stop the payment. Jamar Refused to connect me to his upervisor and said they would call me back at their convenience in a few days. The usual excuse 'My supervisor is in a Meeting' was employed. I asked him to explain the urgency to the supervisor. He refused. This is a complain against JT Express in general and JAMAR. Because of JT Express's acceptance of packages from improper names and addresses and gheir staff's unwillingness to act upon a complain and use the same, tired, patently false excuse of 'They are in a meeting'. I , and many others will continue to be scammed. I hold JT Express responsible for abetting scammers and reserve the right to refer this matter for legal action.

Very rude and doing work lazily! I am at home, but the worker straight put my parcel into wisepost without calling first. When ask why never call first, the worker yelled at me fiercely like a gangster. There were 2 guys, the shorter one wearing blue shirt has better attitude, the other one wearing a red shirt is the gangster that yelled at me.

Tracking: [protected]

Date: 10th Sept 2022

Time: 12.35pm

Greetings, the lady at the phone just ended my call because I just want to know where is the parcel or status of the parcel.

After she send me address to collect parcel, she say can collect at this time. So, I go the address she give me that morning. When I reached, the person say the place is shopee express site. So I call on the spot and clearly say the numbers and want to know where and status of the parcel. Suddenly she end the call. So, it won't be line network problem because I call 2 times, when I open my mouth say 'Hi, just now I call to' suddenly end call. So not professional at all. Now I don't know the parcel where and status of the parcels. At least, I can know if out delivery should be okay. Instead, She just end the call. Both if us Malaysian, why won't help people who pay you also. Period time maybe. Below picture is shopee express site not J&T. That's all. Thank you.

Hello management. What are you all doing? my parcel can't delivery but the reason you given are can't contact the receiver. I ready made 3 times call customer service to updated again my and receiver information ( h/p number) but still your give reason can't contact.

After 3 week to return to side at cdc k.Riverfront 326 you put the reason " drop point cdc k.Riverfront 326

(can't be found due to incomplete address or phone no.) ".

Then what information your taking when i sent my parcel.

Very very very bad service.

Salam sejahtera, saya ingin membuat aduan berkenaan parcel yang baru diterima pada 07/9/2022 kerana parcel yang saya terima dalam keadaan tidak baik. Parcel / kotak setiba atau baru diterima (baru sampai) dalam keadaan separuh dibuka iaitu bahagian tepi kotak telah dibuka malah gam plastik yang ditampal juga dibuka dan ditampal semula dalam keadaan tidak kemas. Packaging bahagian luar dan dalam turut dibuka (item dalam). Keadaan parcel setiba adalah seperti dalam gambar dan video yang saya lampirkan.

I was about to receive my package today 9/8/2022 but was tagged as uncessfull delivery, the wants me to meet him in out brgy. Hall which is too far from where i am located this is the first time that this happened since most of the riders deliver it to my address..even texted him a landmark shown in the uploaded photos as well as calling him but never answered is this the kind of customer service you provide?

Rider name: ricardo dela pe

Phone no. Is included in the photos