Jumia’s earns a 1.0-star rating from 204 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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complaint regarding order no# [protected] (jumia egypt)
Subject: Complaint regarding order No# [protected]
Dear Sirs,
Reference to the above-mentioned subject, your kind professional detailed reply will be highly appreciated after investigating the following points regarding the above-mentioned order.
Before going through the complaint details, it’s worth to mention that although this is my first shopping experience with Jumia Egypt, it’s one of my worst online shopping experiences ever which I’d rarely compare to any of my previous experiences with other online shopping stores, either inside or outside the Egyptian market, which make Jumia Egypt one of the most unrecommended shopping sites so far based on the following points.
1- The unjustified delay in the order shipment & delivery: As the order request has been placed dated 3rd of May 2017, with a delivery time frame within 24 hours. Even though, the order has not been delivered until date 6th of May 2017.
2- The worst follow-up service ever: Even though I’ve submitted more than 3 complaints via phone through the call center & customer service department, I’ve not received any professional follow up to justify the said delay or even to apologize with a commitment to deliver in a specific time period, as if it’s normal to accumulate complaints on a single customer order without the minimal professional care to avoid a double complaint or even follow-up on the original complaint status & make sure it’s been closed within a standard time frame.
3- Totally unprofessional handling with customers complaints: Although I’ve submitted more than 3 complaints with a clear request to be contacted via an executive customer service officer to clarify the whole issue, no one has bothered to contact or even send a professional detailed email to state the reason for just delay & confirm a delivery time until the end a business day working hours dated 6th of May 2017.
4- Contract agreement with one of the worst courier companies in Cairo (Move Me): Even I don’t know the exact evaluation standards to choose a courier company as one of your delivery contractors, being an internal company issue. But I’m almost sure that such company can’t even be an option based on the minimal professional evaluation & customer satisfaction standards, as it’s totally unrecommended based on most of the personal customer experiences inside Cairo governate including my own.
• The last disastrous update from the worst courier company (dated 6th May 2017 – 05:45 PM): I received a call from a person call (Mario Ashraf) who supposed to be El Tagamoa district branch manager for the said courier company (Move ME). He confirmed that the order will be delivered by 6.30 Pm after confirming the delivery address, then he called once again at 7:15 PM claiming that he forgot to take the order & he didn’t notice such (unbelievable) mistake until now!.
As if we are dealing with a delivery boy for a Popcorn kiosk, not a courier company for an online shopping store.
The simplest definition for an online shopping site, is to ship & deliver a specific item door to door, as an alternative for the customer instead of going out & approach the regular shopping stores. At the end, if you are delivering such disastrous quality of shipping service, so the simplest logical question would be (What is the point of your existence?!).
Having said that, I’m looking forward for your professional investigation results & feedback, being a multinational service company, expecting a prompt reply with a full detailed justification for all the above-mentioned points & an ultimate problem-solving solution, along with a satisfactory customer compensation for all what’s mentioned above.
Regards,
Menna Khater
002 [protected]
product
I got my package yesterday, a phone techno w5 lite after allowing it to charge, I powered it on and it immediately started to reboot itself and it keeps on poping the message that unfortunately some apps have stoped, its gives me so much trouble I would really love it if you exchanged it for me and replaced it with a better working phone. I don't expect a new phone to behave the way it is. my phone number is [protected].
infinix x600 note 2 lte - 5.98" - 16gb - 2gb ram - 13mp camera - dual sim - grey
I bought my phone in August this year through Jumia Kenya in Nairobi,. It has been rebooting itself and has done so about 6 times since I bought it. However today, it went off and could not restart. I cannot power it on. The screen is black with only the green light flashing. I tried charging and the screen did not show anything. I tried calling it but it is silent and I got a message that the number is unavailable.
Below is a copy of the email confirming the order.
Your order# [protected] has been confirmed
Shopping
Yahoo
Jumia Kenya
To [protected]@yahoo.com
17 Aug at 6:48 PM
Click here if this message doesn't display correctly
Jumia
Women's Fashion Men's Fashion Mobile Phones Computing Home & Living Under
KSh 2000!
Dear Mary,
Your order has been successfully verified. We will contact you once it is ready for delivery.
Please see below our DELIVERY timelines:
Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 1-4 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 2-6 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 2-8 business days
Non Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 2-7 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 3-8 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 3-11 business days
Jumia Global Items shipped from overseas:
All Zones: 5 - 15 business days
For more information on delivery zones please click here.
If you chose PICKUP instead, your order will be available at the station selected within:
Jumia First items: 1-4 business days.
Non Jumia First items: 2-5 business days.
To check the status of your order online, please use our order tracker.
Tracker
You ordered:
Item Quantity Price
X600 (Note 2) - Back Cover - Black 1 449.00
X600 Note 2 LTE - 5.98"- 16GB - 2GB RAM - 13MP Camera - Dual SIM - Grey 1 13999.00
Jumia Kenya
To [protected]@yahoo.com
17 Aug at 6:48 PM
Click here if this message doesn't display correctly
Jumia
Women's Fashion Men's Fashion Mobile Phones Computing Home & Living Under
KSh 2000!
Dear Mary,
Your order has been successfully verified. We will contact you once it is ready for delivery.
Please see below our DELIVERY timelines:
Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 1-4 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 2-6 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 2-8 business days
Non Jumia First items:
Zone A (e.g. Nairobi, Rongai, Thika): 2-7 business days
Zone B (e.g. Mombasa, Kisumu, Eldoret): 3-8 business days
Zones C/D/E (e.g. Machakos, Lamu, Mandera): 3-11 business days
Jumia Global Items shipped from overseas:
All Zones: 5 - 15 business days
For more information on delivery zones please click here.
If you chose PICKUP instead, your order will be available at the station selected within:
Jumia First items: 1-4 business days.
Non Jumia First items: 2-5 business days.
To check the status of your order online, please use our order tracker.
Tracker
You ordered:
Item Quantity Price
X600 (Note 2) - Back Cover - Black 1 449.00
X600 Note 2 LTE - 5.98" - 16GB - 2GB RAM - 13MP Camera - Dual SIM - Grey 1 13999.00
Payment details:
Shipping Cost Ksh 300.00
TOTAL Ksh 14748.00
Payment Method CashOnDelivery
Warm Regards,
Tracker
on 15th april, i placed an order for art supplies and smart watch. it is to be delivered on6th may. i made all the payment need. on wednesday, i went back to check my orders but could not find them.
My Jumiapay balance was removed when I was to pay for a new order whuch payment was not successful due to bank OTP delay.
I ordered for a player then you guys cancelled my order without even informing me. So then why would you do that. You know what it does not matter coz you just listen to complains and do nothing. Why do we bother
When it comes to doing business, not everybody would want to expose their financial details. Ain't conversant with my current method of payment. I want payment on delivery back to be restored back to my app. Thank you.
I made an order today and my order has been cancelled and i have already paid for it.
Order no.[protected]
I paid Ksh.4, 607
So what happened?
Hi
I don't want to refund, and no one contacted me to refund the order, I can't reach customer support, please contact me
I tried to call or have help but no helped me
Its 20 days now I waited, I will not deal with jumia again and I will tell all my friends and family not to
i bought, 5 products from jumia egypt its cost over than 130$, i wanna know where is my shipment no one tell me i call jumia in hotline they hold me on voice mail then end the call, i try to send jumia massage on Facebook no one replay except robot script, its very bad Experiment
I have received my order which i order one week a go.
Order no .[protected]
I made a payment via jumiapay and then I was given an order number but was later called that my order has been cancelled that my refund will be done within a range of 32hrs ... And here we are still nothing in my account I called several times but no official worker picked just their voicemail
My order number [protected] I want a cancellation coz is wider than my space so I can re order a small one please, thanks.
Jumia Reviews 0
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Overview of Jumia complaint handling
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Jumia Contacts
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Jumia phone numbers+254 700 000 990+254 700 000 990Click up if you have successfully reached Jumia by calling +254 700 000 990 phone number 36 36 users reported that they have successfully reached Jumia by calling +254 700 000 990 phone number Click down if you have unsuccessfully reached Jumia by calling +254 700 000 990 phone number 25 25 users reported that they have UNsuccessfully reached Jumia by calling +254 700 000 990 phone number+254 711 011 011+254 711 011 011Click up if you have successfully reached Jumia by calling +254 711 011 011 phone number 18 18 users reported that they have successfully reached Jumia by calling +254 711 011 011 phone number Click down if you have unsuccessfully reached Jumia by calling +254 711 011 011 phone number 16 16 users reported that they have UNsuccessfully reached Jumia by calling +254 711 011 011 phone number+234 700 600 0000+234 700 600 0000Click up if you have successfully reached Jumia by calling +234 700 600 0000 phone number 0 0 users reported that they have successfully reached Jumia by calling +234 700 600 0000 phone number Click down if you have unsuccessfully reached Jumia by calling +234 700 600 0000 phone number 0 0 users reported that they have UNsuccessfully reached Jumia by calling +234 700 600 0000 phone number
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Jumia emailscustomercare@jumia.co.ke100%Confidence score: 100%Supportjforce@jumia.co.ke95%Confidence score: 95%
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Jumia addressKaka House, 3rd Floor, Maua Cl, Nairobi, Kenya
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Jumia social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Jumia contacts
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Please i want to order men's polo and it showing 3 colour so i will like to know maybe it is the 3 that will be delivered