Jumia
Reviews and Complaints

On 25.07.2019 at 16:03 I made a payment for YG200 Mini Multimedia Projector TF card Support 1080P US - Black which cost GHS215 Shipping inclusive total cost of purchase was GHS227 with my mobile money account and my wallet was deducted. Next morning I got a notification in my email that my order has been cancelled due to unsuccessful payment - wow! I decoded to email Jumia Support with my transfer detail and they got back to me saying funds will be transferred to me in 48 hours.

It has been 5 days and I still has not receive my money back or a phone call. They claim they cannot get through to me and this is weird because I use my contact for everything, I mean everything.

Customer service number does not go through - FYI: +233 (0)030 274 0630 and I do not know what to do. FIX THIS JUMIA because not only this you guys have disappointment me in so many aspect of dealing with you.

Hello. I'm a regular customer of jumia Egypt. However, since July 2019 I had many problems. I receive a text that my order is shipped and after few minutes another text that my order delivery has failed. How? Then the option of cash on delivery was also blocked. I tried to solve this problems with your office in Egypt but till now nothing done. They just give me apology receit. I just want to get my shoppings fully processed.
Thanks.

JUMIA cancelled three items from two different confirmed orders, the cancellation was targeting competitive prices having a good discount...!

Cancelation was not based upon any mistake from my side

Cancelation was without any convenient reason or prior notification

Despite complaining, I didn't receive any response to date...!

Unless receiving a convenient explanation for what happened, I will consider JUMIA is not committed for further orderings

On the 23 of April 2019, I received a supply of the above mentioned items as ordered including a TV guide, the items were received in Lagos because they said they don't have collection centre in Ondo state other than akure
I took them along when vissiting village on month end, the TV was used between friday 24 and Sunday 26 evening, I put it disconnected all electrical gadget including the TV and it guide before returned back to lagos .
Next month end, On friday 28 of March, on getting to village again, the TV and the aparatus with Dstv were reconnected to power, all were powered but only TV not shown but it power indicator lighted up therefore another TV was improvided and used thruout the weekend.
When I got to lagos, i called jumia costomer care service and a lady picked the phone after listening to my complain, she directed me to this address no 5, olorunfunmi St off kudirat abiola way ojota Lagos phone no 08122896956.i quickly sent someone to help go and bring it and take it to the address as advised
When taking it there, they checked it and i asked them what the problem could be .the first answer was over voltage which I querried as an Engineer i.e with surge surpressure and surge surpressure still okay?and when not connected to power another person qui cly answer me that it wasn't surge but a crack on a component was the course of the problem then I asked again whether he notice an sign of falling, crack or abrassion on the body or the screen, he answered 'no ', then what do you suggest could have couse the crack I asked again the answer he gave was i don't know but I advise you to take it down to ibadan centre if you want result.i refused to collect it back from them since I have realised that they just want to push me away with the item. Till now the TV is with them nothing has been done, please what do i do, The money involve is hundred thousands of naira.thanks

I ordered two items with order number 308794916 and unfortunate one item was cancelled(HBQ- i7 TWS Mini Twins Ture bluetooth wireless Earbud).
They sent me a message that I will receive a refund and almost a month now I havn't been contacted for my refund.
I tried contacting them through 0302740630 but there is no customer service representative you can talk to.
Am still requesting for my refund.Thank you.

Am highly disappointed on jumia firstly i ordered for straight middle party human hair [protected])which lasted for Month for me to receive finally finally long awaited so called human hair was rubber asin fake, the low quality was nothing to compare with wch I can't make use of .secondly I ordered for ash walkabout sneakers and and three pairs of ladies sneakers [protected])and instead of three pairs of ladies sneakers jumia sent two pairs and inside the carton the invoice was bearing three pairs finally I also order for black walkabout sneakers size 41, 43, 46 and I was sent 43, 45, 46, ([protected]) and I returned 45 because is oversized I can't wear it .pls I need my refund of money on the items mentioned below .My ash walkabout sneakers=2, 500, ladies sneakers three pairs =7, 500, black walkabout sneakers 2, 250 and wig =3, 790 plus my shipping money making it total of =16040+shipping fee

Morning,
I placed the order above order on 20/7/2019 and was informed that the order is available locally and that I will receive the package by 22/7/2019, however on the said date I made a call at 3:30 P.M. to follow up on my order but wasn't given the exact date since I needed to plan on how to collect the time..

I was later called today 23/7/2019 only to be informed that one package to me i inquire about the other package status but the lady I talked from jumia did care thus was forced to cancel my order.

I bought a gas cooker with you 2 days back, itcame in incomplete.
1burner is missing.
I raised a complaint with you guys but nobody is responding to it.
I don't need any refund I just want someone to atleast deliver the burner.
As from yesterday I have been trying to reach you your phones are going an unanswered at some point I get a message you are currently closed and it's as early as 5.Surely what is this!

I ordered an audio system some weeks ago, and I was given a period between which the product would be received. I patiently waited till the last day of the period thinking I'll definitely received the order that day, but that didn't happen. Jumia, you did not even call to explain the inconvenience, its cause or whatsoever. I called your customer care for only God knows the number of times but only one went through. The person assured me that the package would be in hand within this week. The week is coming to an end still nothing, and no call or message from you. It's my first time shopping with you, JUMIA, and I must say, I'm not happy with this experience at all. If this message gets to you, which I believe it will, kindly do something about it as soon as possible, I've already lost my patience. Thank you

I ordered peruvian hair during jumia promo but got a single bunch, completely different from the picture posted online. I expect the weave on to come in a full bundle of three packs.
I'm really disappointed with this particular order because the goods is virtially useless as there will be nowhere to get the remaining two bundles to make up a whole pack. I tried checking jumia but the item has been removed

Good day, i am not impressed with my experience concerning this order. No one ever contacted me for delivery and i have not been contacted for my item since on the 9th of july which is supposed to be the last delivery date. I expected Jumia to be more accurate with delivery. Please i want my refund back as soon as possible. This item was supposed to be a gift and its even passed the time i need it. It's really frustrating and annoying. Please look into this as soon as possible. I want a refund. Best regards,
Yusuf Olayinka
Sent from my iPhone

I Olowogorioye Dolapo febisara, staying at no 3 osunde close, ojodu berger i ordered 4 in 1 collar t.shirt, over a week ago n paid with through my GTB alc before delivery and it was delivered on the 10th june, 2019 immediately i received good, i discovered they are all fake, inferior low quality and not pure cotton compare what u guys are advertising on jumia app and i called your customer care till nw they have not picked my calls n they don't even bother to call weather am satisfy with product or not. Kindly do something about it.
My deatails - ordered no [protected],
Name Olowogorioye dolapo f
my gtb alc no [protected],
Phone no - [protected]
amount - N5, 309,
product name 4 in 1 collar t.shirt (white, grey, wine n black)

Made payment for 4 human hair wigs since 23rd of July no did not get value till date, it's showing refund completed check the so called Jumia wallet only to be seeing 4000 naira refund am please I need all my money

Is these a new style to defraud this is the third time of purchase that they keep acting any how. I need my money back to my account

GTB [protected]

Okolie chika praisejah

I ordered for the product Huawei Y9 and made payment on the 5th July, 2019. Expected delivery yesterday, 8/7/19, the delivery was cancelled and rescheduled for today 9thJuly, 2019 but no delivery received uptil now. The delivery man Joe Clair and Peter Yakubu were to deliver on the 8th and 9th July respectively. But they both failed to do that.
I'm very not pleased with the services am getting from jumia right now.
I want to know when my product will be delivered.
Thank you.

I ordered for the two Items above on 7/7/19 by 21:03:37 unfortunately I was debited #66, 779 at my bank account (gtb) but jumia sent message to me that my order has been cancelled due to bank issues
I consulted my bank I was told request for a decline message stating that the transaction was cancelled and I didn't receive service for my payment
Kindly please send me the decline message

An Letv phone with order No. [protected] delivered to me on Thursday 27th of June 2019 was delivered in a bad shape, the phone battery has swollen as such has made the phone opened at both sides .
i will added below some pictures of the phone i took.
I want to return the phone for another one
i have been contacting their customer care representatives but i have not been attended to

I bought hp laptop stream 14 3days ago from jumia and ever since then I have been trying to download and install Google Chrome and Mozilla Firefox on it but unfortunately it's not letting me do that... I have tried everything I could do but it's not working so I don't know if you can come and take this back and give me another one, but when bringing the other one I'll like uou to help me set it up and download the necessary things on it like mozila Firefox, Google Chrome and e. T. C

I made payment through my mobile money account 3 days later it was cancelled meanwhile I received notification from my network provider that the payment was received by Jumia
I contacted jumia several times but there was no response The payment was done on 24th, may 2019
Transaction ID number is [protected]
Please check the picture I provided for the Package number

My Order 315711879, a set of pills came all melted and destroyed. I took pictures, called Jumia and registered a return. I was asked to send a mail to Customer.support.mall.ng@jumia.com which I did but never got a response. My very first request to return this item was the same day the item came, on the 28th of May. Everyday, I would wake up and receive mails that my return request has been cancelled when I never asked it be cancelled and Jumia never agreed to return without even a review of the item.
Jumia gives horrible services everyday to customers around the Country.

Hello there

Please be advised that the following advertiser is a scam. I contacted these people and they advised to send the money via eBay. I looked this group up Nat Geo Travellers and the email address they replied with. Natgeomagazine12@gmail.com The information said it was a scam in the UK which is the WhatsApp number they use and has been done on jumia Mozambique as well as Cote D'Ivoire which is the aire I got the into from. I have added some screen shoots as I deleted the messages on my phone as I dont want anymore contact with these people. I received the same as what's other have reported

If I can be of any further assistance people feel free to reach out to me [protected]@gmail.com