Jumia
Reviews and Complaints

On the 1st of October being Independence day I ordered an economic kitchen bundle with order number [protected] and tracking number [protected]-1794. The goods were delivered today marking the 4th day of October. After unwrapping the item, I was quite glad to find out that all the pots were delivered with fitting lids, while going through my purchase I noticed that the kettle was delivered without its lid, I'd really appreciate it if I can get the lid as soon as possible.

Dear Jumia Egypt,

I am still waiting my order: [protected]. It has been ages. First you deliver wrong color of items and after you disappeared !
No follow up, no answer on my emails, nothing!
Incredibly useless company which started go on my nerves. I am really regretting to have ordered any thing through you!
I recommend to everyone to look the name of the company which Jumia is selling from and directly to the companies and buy the right staff which you desire.
I went to" Art home" shop and get directly what I need without all this problems!
Why you do not learn from SOUQ, they are perfect!

I have a complaint on an item i purchased/ordered for on Monday 24th September 2018 with order no. [protected]-8396. I Got a message on Wednesday 26th September, 2018 that says "Dear OLADIMEJI, your package [protected]-8396 will be delivered within 1-3 days. We will call and text you soon to arrange delivery"

Meanwhile, I placed another order yesterday to be delivered at the pick-up station in Yaba and i have gotten a message that it is ready for pickup and surprisingly i got another message about my previous (Monday) order that its now going to take 2-10 days to arrive. This i find very inconvenient as i placed this orders in order of preference.

Please kindly contact me to give me feedback on what is actually the problem as this product is needed latest Friday 28th September, 2018.

Dear Jumia,
Until now I have no news when I will receive the right order for my "Modern seats with pillow". I am repeating the modern seats are grey ( not blue or other colors) and pillows are grey and white ( no other color, like horrible pink flowers which you delivered last time) . I want colors which I order as your picture show. Where is the right order ? My order number is [protected]!
I haven't got any news or explanation from you and this is very unprofessional.
I waned to order may other staff for my office in Egypt, but after this experience I changed my idea. Why you do not learn how professional is for example Souq?

Best regards
Pavla Vecerkova

Jumia Egypt Jumia You're the worst !

I bought a handset from yourselves and i received it on 18/7/2018 i started using it a day after that it was working properly till 5 days passed handset started to freeze on pages and lags started occur from time to time so i called 19586 and explained that i have a problem and if that's normal to occur in the 1st 14 days and you apologized and arranged a pick up for the phone after the 1st 14 days passed you courier came on 2/8/2018 without notifying me that he was coming that day so i told him to wait till i reset the phone to factory setting, i did that and he took IT and i was waiting expecting YOUR call to tell me how am i going to receive my money i called them everyday since then and some of there customer service agents told me that i am going to receive my money cash the same way they took it and that she can see on the system that i am in the refund phase as my request was accepted and i was relieved and waiting for my money, after that another one told me that they stopped that and i will take it through *mail box* i said it's okay what's important that i will take my money !
2 days after that i called again asking where's my money and every call you have to tell them the whole story due to there lack of communication between them, guess what the agent told me he told me that your request was declined as the phone is working very well i tried to explain that i am a heavy user and that occurring in the 1st 14 days of a brand new phone is not a good indicator for me if you think that's normal please tell me he apologized and they seem to have no manager on the floor to fix this, i called again asking for a manager to fix this there was no manager again and he told me that he will raise another request for me with more specific details of the problem i told him that's fine and waited again and
On Thursday 9/8 i found my phone ringing their courier is telling me he will be on my door step to give me the phone back again without notifying that he was coming !
I called them asking how am i receiving that phone again the girl replied please just take it and another courier will come and pick it up again !

IS THIS SOME KIND OF A GAME OR WHAT WHY DIDN'T YOU TELL ME THAT I WILL RECEIVE IT AGAIN AND WHY SHOULD I WAIT ALL THAT TIME AGAIN !
she apologized for that and she cannot do anything and i have to take it and wait for them to pick it up again !
I took it and called them a day after that asking when will they come and i want that to happen quickly as i am traveling he told me that by Sunday or Monday they will pick it up, that time i waited and no one came and i am traveling and if i didn't give them the phone before travelling then they can't proceed with my request
By Tuesday 14/8 i went to there headquarter in fifth settlement to give them the phone and complain a decent guy showed up and i explained everything and he assured me that i will definitely take back my money and that will be fast and i just have to wait till Thursday for a call from them before 12 o'clock to go to there place and take my money, i said finally my problem is solved and i can travel and get another handset
Thursday 16/8 came and 12 o'clock passed, i called by 2:00 or 3:00, hey guys i was expecting a phone call from yourselves as blah blah ... and explained
ouuh i can see that but this is not possible we can't do that for you, you will have to wait after feast as the phone still didn't reach our expert team which examine the device and will call you back
I went nuts ! WHAT I WAITED FOR ALL THIS AND WENT TO YOUR PLACE SO THAT YOU COULD TELL ME THAT I AM NOT RECEIVING MY MONEY AND WAIT A WEEK I WILL COME TO TAKE THE PHONE AND TRAVEL
they told me that i cannot and if i went there it wouldn't make a difference
On Sunday 19/8 i called and talked to a manager to tell me my other request was refused :))))))
All that time no calls from the no emails no money and no phone !

How does that sound Jumia YOU'RE USELESS LIARS

I made a purchase of Digital Usb Tuner satelite receiver and make the necessary settings and installation but it use to appear on the screen as No Signal.I fill a return policy form and submited it.I receive a text message showing that the item will be pick and i agree to that.The next day i receive a phone from an agent that he will be coming for the so when he get to my location he will give a phone call.I waited for the agent from morning to evening but he did not come so i gave him a phone call and told me that he could not come to my area so he will call me the next day.This has been continueing for a very long time and i use to call their custormer service but still my problem is not solved.The item is there without any benefit of it so it means i have wasted my money without any thing.

I, Mrs Tari Ekaette in uyo place a order for human hair and perfume Oud touch by franck Olivier. 08/8/2018 And the goods was delivered to me Thursday 16th August. But wen I got home and open it, the perfume is far different . The perf inside is not oud touch.
I would love to return it immediately .
Please call your uyo office to pick it up from me tomorrow. Thanks
Order no. [protected].
Item N6, 100
Total Amount /shipping fee N7, 750.

I hope my cash can be refunded, so I make another order please

i usually buy from jumia egypt but recently when i face a problem with them. i knew that the staff is not good especially the technical staff my problem begin with buying a mobile from jumia order number [protected] .after i received the mobile .i found the screen look strange .i called them to return the mobile .they took it and then they called me and say the mobile screen is very good and we will refuse to return it then i asked about the guarantee they say go only with our paper.i said to myself the technical know more than me so its ok . after two month the screen became worth so i decided to go to the guarantee and the guarantee service said to me that the screen is defective and they will change it as it is factory defective.i called jumia but no one took action. they should return the mobile as thier technical staff say that the screen is good and the customer service who refuse to give me the guarantee.how i trust them again.they should return the mobile and charge the technical staff and the customer service its price

I am by name yahaya Rofiyat I order for crown star manual blender on Jumia on the 6th of July 2018, it was received by someone on my behalf at Lagos, then when the product are complete the person sent it down to me at Kainji Niger state, so when I opened the package I discovered that 1 out of the manual blender is not having cup inside the carton so I need your reply and I need it fast please.

I placed an order on # [protected] for one automatic remote gate kit for sliding gate, the product is always shipped with oil inside the engine system and the manufacturer always advise that the package should not be place on the side but always upright.
When I received the product there was oil all over the carton, which means the product package was resting on the side or turned upside down.
The oil spilled over the electronics of the system and affected the performance. But my experienced technician worked on it and fixed the problem.
My advise to you is to always advise the dispatch men to handle an item with caution stickers on them and not to lump packages together inside their van

I purchased the above phone with
consignment- MPDS-[protected]-1329(bontel e10) on Friday, 27th of July delivered by R-isah Muhammad and to my surprise, It has been hanging persistently and the apps keep malfunctioning unlike the purchase of Techno f5 I purchased about 2-3weeks ago which has been functioning properly.
I would like to change this phone to Bontel i10 or Tecno f5 not with standing the extra sum of money which I am ready 2 pay.
Thank you co-operation.
Yemisi Osunsina.
[protected]

Hey jumia,
I am kelvin I bought a merchandise on 21of July on a Saturday, a water dispenser and it was to be delivered to me within 2-3working days...then on a Wednesday I got an sms telling me that brayo the delivery man will be dropping my merchandise on that day... But since that day he has been postponing I until today when I met him, in ruiru and he told me that it was given to someone else...but I never got an SMS or a call... And now it has now been a week ...is this how Jumia deliver there service to the client?

Trying to make payment for 6 items, with a total amount of N11, 122. (VAT included ).From different sellers.

But I have been charged to pay N17, 242 which is a ridiculous amount for a selection of just 6 items!.

The amount keeps increasing on each item added to my cart. This is rather outrageous and am discouraged towards adding more items to my cart for further purchases.
Please find attached a screenshot shot of the exact complaint .

Hi i recently bought a phone on jumia order number. [protected]. Although delivery time was effective and on time i have to complain that jumia is providing low quality products. the phone arrived and was immediately put to charge as the norm. unfortunately the phone was not charging well. the phone depleted charge rather than charged. I called Jumia immediately on the same day and requested on a return. I was then informed on the policy of return or refund. the next day i called in and confirmed my want for a return. I waited and the item was picked. i eventually called and inquired concerning the refund on when i should expect a refund. Unfortunately Jumia rep kept giving excuses on how he product a was under review ad would be repaired. I repeatedly rejected the repaired product and went ahead and informed them that i needed a refund rather than a refurbished product.
Unfortunately Jumia seems not to wish to hear what the customer wants because today i was contacted by a delivery person to deliver the phone i therefore rejected the return and informed him that i wanted a refund.
I would like to get a refund and stop this return that has been planned by Jumia. Please assess this kind of behavior and caution Jumia suppliers in the kind of products that are supplied.

Hi im mitchelle I ordered quite alot from jumia from nait equipments to products beauty and stuff the online is fun but when it came to delivery the rider is very rude I dont know why buh he delivered each time buh ask me to go to him even after giving him direction and once escorted him to the apartment. He just told me today that im not the only one shopping on jumia or only one that can pay shipping and delivery... And customer care jus putting me on hold if jumia in kenya treat customers like this then I dont know... Buh I wont be shopping with you again im just waiting for the package

Its unfortunately that i ordered 32"led tv on jumia online services, on 31 may 2018.Since that day ihave not received any call from jumia agent about how i will receive my item.My complain is that ipaid it via mpesa, and you complied through massage that you have received payment of 24899ksh.Immediately i checked on my account where irealised that my order was invalid, yet have paid for the item, please iwant here from you about how iwill receive my item.(mpesa code;mev7p218wt.)

I have ordered a headphones from jumia.com and when i received it i found it broken down. I have asked for refund and jumia courier has collected the headphones. The refund request has been accepted but i was outside the country and i have not received my refund. Also i did not received any kind of communication And the order history showes that the refund has been paid which is not true

Hello. My name is Adeniyi Olanorin.

I lived in Lagos.

I have a little problem and want to resolve it amicably.

My younger brother help me make phone order from jumia and the phone was stolen.

I only need an information from you,

Just (imei number)

I have already gotten all the information I need including tools needed to fix the problem.

So, what I need now is my copy of my imei that is registered with you when it was purchased.

(Imei number).

I paid for the phone on order and I want to cancel and get my refund, as I placed the order on 12/05/2018, and I already ordered for another phone I like. And I don't know how to go with my money refund, my email is [protected]@gmail.com, and my phone number is +[protected], all I want this to get my refund now as I already paid it today and I want it back because I haven't gotten any delivery, i will so much appreciate if I can get a reply on how to do with this.

A phone was put up for sale on jumia deal, a fairly used Gionee marathon M4, I contacted the phone number provided and I was booked, account details of one Owolabi Peter was sent to me as well as pick up code and the delivery guy's contact . After making payment, it turned out they were fraud.
Find attached the product as well as the SMS gotten from them.
08138779485-Seller
08109707041- Delivery agent