Jumia
Reviews and Complaints

Dears
Kindly I need your support as IV bought bundle contain of two camera one of them outside camera with DVR system while the technician was installing them, he did noticed the outside camera doesn't working properly, I called the customer service many times, but the problem is still pending with no action, the delivery man already and left the attached invoice, the customer service told me the receipt is empty and it's my problem and IV to call the delivery man and fix it although I've no his number, what can I do, my item number is [protected]
I suffered from calling call center I need some one to solve my issue
Thanks in advance

I bought a Nexus 9.2kG semi semi Auto Twin tub around March and the machine stopped working In April all efforts to get in touch with jumia is to no avail. Each time I power the machine it gives sound of washing but the machine doesn't roll nor wash. The order number [protected].I believe it should have a warranty period and I would like to know how to about the process.

I have a problem with the credibility and seriousness of Jomia Egypt. Please search and solve it. I asked 2products and the first request was met and delivered to the shipping company and an email was sent to me that the product will arrive on 18/5/2019 with the shipping representative and I tried to contact the shipping agent and always have a closed phone.. The next day the representative was changed and his phone is also closed and then I received an email that the shipment was canceled without reason. The same was repeated the same way in the second product on 21/5 was delivered to the shipment with a delegate and also a mobile closed and after hours of waiting was canceled the request without reasons also. When the complaint was made several times it was explained that the shipment was damaged... although each product was shipped on its own. I sent this e-mail to Jomia Egypt and read:Explanation that the shipment was damaged during the shipment, as mentioned in the follow-up department when they contact me today, the explanation is unacceptable because the shipment was shipped to me twice... The first product shipped on 18/5 with a delegate and the delegate was changed the next day 19/5 and then canceled. Then the same thing happened to the second product on 21/5, it was shipped with delegate and I tried to contact him more than once and the mobile is closed constantly and then the shipment was canceled without reasons. This is in a manner where manipulation and disregard for customers and not damage to all shipping because it was not shipped with each other and each product was shipped separately... If Jumia accepted this reasoning, I do not accept... and hold my right in the harvest on the products in any form and then come to apologize after that.. "Jumia is not a company that does not deserve the trust of its customers... I do not accept an apology and just send any mony as an apology and I hold my right to obtain producers.
So far the problem has not been solved

I've bought a smart watch from Jumia Egypt and it came to me with different colors and with defects in the LED screen light (completely faded) and the camera is not working and totally Dim..
I've paid cash for the cost of the watch, and I submitted a return request and they took already but I've been 3 weeks and they are saying that the return has been rejected though all these defects !
And till now I didn't get my money
My mobile phone number is [protected]

I bought a 32gb flash disk from jumia which was delivered on time but the problem is the product, it's very slow when transfering items from computer/laptop to it, the highest speed is 1.31mbs which takes about 3 hours to transfer for 4gb data yet it was stated that the highest speed it can transfer is upto 300mbs, the package is DS-ADA-[protected]-1240

I purchased this product from Jumia on 11/9/2018 and the damage of this device on 25/11/2018 and I contacted the company Jumia to send the invoice to activate the warranty and I have been told that they will send the invoice and was not send it until the date of the day and every time I address the company they told me I refuse to receive the invoice and I can not reach a solution yet. Please help me order number [protected] i have send many mails no acation taken. Thank you very much.

I ordered this item and it was delivered to me on time. It looked OK and there was advice that it should be charged for six hours before first use. This dissuaded us from putting it on. After we charged it we switched it on and the screen was only showing on half the display. The other half was full of leaking LCD black stuff from the internal screen. There is no way of knowing this until you switch it on. We therefore asked for a return so we can get another one or a refund. Jumia said that since we did not report on the spot while the rider was present or in 24 hrs after receipt they will not take it back. They are stubbornly refusing to take it back.

1. Either them or their rider broke it and like children they are screaming it wasn't me!
2. They are using unfair means to enforce the responsibility of breaking the tablet on the time we took to report.
3 . They have a 7 day return policy and we reported well within that time.
4, The only thing in their T&C for on the spot reporting is if there is something missing on the delivered items. Not something defective.

I'm Patrick Juma Obunge, I placed an order for a laptop on 6th May 2019 and I was told that it will be delivered at kakamega on 8th May because that was my pick up station. I'm worried because I had already for it and so far I haven't received any notification or communication from you. My order number is [protected] kindly check for it and notify for the way forward. Phone:[protected]

I changed my address on Jumia but unfortunately it didn't save as the default address. So when my order arrived it was taken to my old address, I didn't argue much and decided to meet the delivery man there, we agreed on meeting by 11am last Saturday and this man (Maximus) wasted my time and transport fare, I got there by 11am sharp and I was standing at the junction for 3hours and the so called delivery man wasn't picking my call. Mind you i came all the way from Ogunstate to pick my package from Sabo Yaba Lagos only for your delivery man to disappoint me.
The main person who was supposed to deliver it is "Amosu Kolapo"([protected]) but he transferred me to Maximus. I'm so so disappointed in your delivery services. I'm not going to cancel this order because I've been shopping with Jumia for about 5 years now. So please get someone else to deliver my package to Ogijo at Ogunstate because I'm not willing to go through what I went through last week, I've entered my current address on the Jumia app.
My name is : Darshana Eko
Order number: [protected]
It was ordered on the 12th of April by 8:24pm.
My phone number: [protected] or [protected].
Please resolve this issue ASAP.
Thank you...

My order Id is N7NY-BURJ

And the vendor is KFC IHB

I am complaining about I have order KFC since 17:30 5-May, but one and half hour passed no body call me and Jumia number can't get through, 0700 600 0000 and ‭01 700 0465‬ are not working and charged me call card at the same time, really really bad

I need call back my time

Pls resolve this issue ASAP

I had previously bought a vitamin c serum and used it from jumia, after it got complete I placed an order for another bottle. Now this new one seems to be different from the other onein terms of the content. It has a really strong odour, it is itching and it has brown, yellow cloudy appearance. I also cannot seem to find the expiry date on the product. I will file a legal complaint with my lawyer if you do not get back to me as soon as possible, seeing that I am calling you guys but not getting anyhing helpful from you.

This was called for return same day it was supplied on a Friday, a customer care lady took my details and said someone will come for it, Monday- Tuesday. Did not see or get a call so i called on Tuesday morning a gentleman picked took the same details and told me they will handle it. Wednesday morning got an email they had cancelled the return. so i called immediately and booked it again with the lady saying it was not properly done. i went to their office at admiralty road, Lekki with the item and the lady there Chinasa took and said she will handle it since she could not the reference . nothing was done. Isaac the Admiralty manager cancelled the sign off of Chinasa on the return slip that he will handle it. Nothing till date
Till date the item is with them and my money which i asked them to use for charity since they seems to be in a secret Society that manipulates their professional lives which is meant to be a personal thing (as they are looking for shine to share). Now my last order [protected] (order date- 8/4/2019) which is meant to be delivered since 25th of April is not sent with no messages from them.

To receive a scratched and used laptop is a problem, to receive a refusal to return is a disaster. They gave the seller my phone number, when he realized that the laptop is not okay, he vanished from the site ! And the company said they reviewed the laptop and found no problem. My order number is [protected]. Now they sent me email saying to rate the product, but it vanished from the site already.

This number called me from your side ([protected]) His named is Ali Mansour -
I wanna complain against this person the call is recorded with me, for these reason
1- Talked to me with hash way
2- refused to tell me his position at Jumia just to in identify who is calling me
3- Hang the call up in my face
Please note that (this call is recorded I ma gonna save it till further update and investigation from your side, also will contact (Juliet Anannah) CEO

My Phone number ([protected])

I just made an order by prepaid service and completed my payment and yet i'm told no payment is made, the confirmation message is as follows:ndj7cpft3n confirmed. ksh630.00 sent to ipay ltd for account ec163391n on 19/4/19 at 4:22 pm new m-pesa balance is ksh17.00. transaction cost, ksh23.00.:dear benjamin, payment of ksh 630.00 to jumia.co. ke has been received. please check out online. your code: ndj7cpft3n. helpline 0700000990 stop*456*9*5#, the email sent to me is as follows ;dear collinsamrahan2017,

You placed a prepaid order on jumia but did not finalize the payment process. please click here to complete payment for your jumia order [protected] of kes 630.00.
Please note: if you do not complete payment within 1 hour your order will be cancelled and you will have to place a new one.

Thank you

The seller failed to reach me on the delievry date I called him he said the order was cancled. Okay till then I did not see alert of returning my money back.
They just said after 72 hours but nothing. Pls what next.
The order no was [protected]
Another agent called me I informed her she said I should be expecting alert but all the same. Till this moments going to 5 weeks please what could be the problem.

Good afternoon. I made a purchase of five (5) no flash drive for my office and unknowingly destroyed the receipt with the carton concealing the items. I will be most grateful if u can assist and email to me the receipt for the items with the above order no,
This is to enable me get clearance from the auditors before usage.
I await your kind and favorable assistance please.
Thank you.
Sincerely Yours,

Anieke Leonard

Please note .
I ordered product no. [protected]-1499 and I mistakenly press 2 which I paid for, I made a complain about it. jumia said I should accept 1 and regect 1 which I did . I regected : [protected]-9673 . And picked up : [protected]-1499 on 3/4/2019. And it was been retrieved by Matilda.
But instead of this I received an email from jumia that my order no. [protected]-8299 has been retrieved and fund refunded while I was expecting massage to pick up the order.
Please i want jumia to retiff everything and deliver product no. [protected]-8299 to me as fast as possible.
Thanks Emmanuel Ohoro
[protected].

I ordered this item along with another watch, almost two months ago.
I received the other item some weeks ago but I never received this item.
Order number [protected]
I wasn't too the pick-up centre to inquire and I was told that this item has not arrived yet, but it has been too long, and in addition, the other item I ordered it with arrived some weeks ago, so I don't understand why this one has delayed so much.

My name is Folasade. M0bile N0- [protected]. I ordered for 1.5hp Tundra Split Thermocool AC from Jumia on 30th, November, 2018. Serial No- RW18110541, Model No- HSW2YESN-01. The AC was working perfectly immediately after installation but not cool again since January 2019. I know the product is under warranty. Please I need the AC to be repaired. Thank you.