Jumia
Reviews and Complaints

So I ordered a puppy training pad for large dog (see screen copy of the website) and I received this (see second pic). The training pad could hardly fit a Chihuahua. My dog is 7 months and large...

I consider the ad is deceitful, yet Jumia will not refund?

2700 Ksh sure are not worth a law suit but you should reconsider before losing a customer over your own mistakes.

The so-called training pad is unused and in its original box. Please take it back.

Regards

Nathalie Amiot

On the 19th of March I did a transaction on ur platform (jumia) to buy electricity top up. 1900 naira was debited from my gtbank account. but I didn't get any electricity token. What do I do to get my token or my money back pls. I would appreciate it if this issue is looked into as soon as possible and resolved in the shortest time possible. Thank you.

I ordered for a Practical 60A Solar Panel Controller Battery Charge Regulator 12V/24V Auto With Dual r number, mpds [protected]. on the 6th of March, 2019 and it was not deliver to me . and the money have been didort from my account and i need to use it pls kindly do sometin abut it i need it fast and if you know you can't dilver pls reton my moeny let me go exwaer thank you

I ordered for an hair clipper with an order number [protected], mpds [protected]-6479 on the 6th of March, 2019 and it was delivered to me on 15th of March, 2019. When I wanted to use it the next day, 16th the clipper became very hot and the white cover melted before then the clipper couldn't cut even a strand of hair. Please I want to return this product and refund should be made. Thank you.

Before I had 44 LE in my jumia account and when in 12 March 2019 I paid ADSL bill we it deducted from my bank account 105 LE which means I lost 20 LE in this transaction
And when I sent for customer service complaint after tow days they sent me email that my complaint marked as solved I don't now what's the way they solve it I haven't my money and even I haven't any apologize from them
The Ref number: 22u24t if anyone care kindly contact me they already have my contact information

Dear Ms/Mr.,  

I faced a fraud case last Friday the 8th of March at 9:49am from Jumia One Egypt and in spite submitting two complaints with more than four calls, they were all faced by full neglect from their end. What they only did is disabling my transactions' history tab, however they didn't know that I have already took screen-shots from everything once the fraud case took place.

When I got no response till today, I requested to be talking to a higher or a senior level person but they refused, so please accept my apology for sending you directly, but am sure that professional multinational entities working outside Egypt will handle my case on a high level of priority and will make sure that corrective actions will be taken to avoid recurrence, specially that the same incident happened more than once with different customers, where sample of Facebook posts supporting this could be presented if required. 

Appreciate your kind attention to my case through directing this email to the concerned person/department within the group so they can ensure that Egypt team will deal with it in a proper way up to the severity of the case and based upon Jumia's Group security protection standards towards its customers and their data.

Regards,
Kareem Fahmy

I made a purchase on your online shopping window and paid since last week two times that's on the 4th and 7th haven't seen any of my things and money was collected.. Please I know jumia service before, once u order they deliver may be it was because it was pay on delivery.. But now you guys are now relaxed.. We patronized you, please to the same by keeping your end of the bargain.. If we are calling the people that wants to deliver it to us they won't be picking or its switched off.. I am not happy at all jumia.

Good morning, please I ordered for Nokia 130 from jumia global on the 17th of February but it was canceled on the 22nd of February, telling me that the goods was out of stock. It really broke my heart but I give in and I was told my refund will be processed after 24 hours. [protected] was the goods ID, and as you can that it's over 24 hours and they are yet to say anything pertaining to my refund and its becoming a threat please kindly work on this and refund my money as soon as possible. Thanks

Hello,
I purchased the above laptop from Jumia in January. Was advertised as new with new OS. Warranty one year and refund. Initial issue was an obvious scratch on the cover. Second issue was operating system crashing and not updating indicating not original.
Took the laptop back after I saw the scratch, was within 7 days. Convinced to take the laptop back by Jumia westlands branch. Told I could bring it back for a refund after 7days of purchase.
Issue with Operating system came next, took it back now demanding a refund as this is obviously a refurbished laptop and not new as advertised. Note by this time, the item is no longer on the app and the seller cannot be found on your app indicating you have removed them and suspect their authenticity.
At this point, I was told I would not get a refund and that the laptop had been repaired. We demanded a refund as what was sold was not what we thought we were buying.
This has been a headache to say the least as I have made trips (from work) to try and resolve this issue. I have requested to speak to a manager, but have yet to speak to any.
I was called today informed that the laptop is not in industrial area and if I don't claim it within 7days, you will re sell it, meaning my 42000 has effectively been stolen by Jumia and your sellers.
This is extremely disheartening to say the least. Needless to say, I will never shop with you. And am actively informing others of this.
I have also filed an official complaint with the consumer association and also with the Kenya consumer rights empowerment forum.

I have finally accepted the futility of getting an honest response and action from Jumia and only request the laptop be brought back to westlands for me to collect as this is closer to my work. Barring this happening, I will probably have a major issue at my work place trying to get time to travel all the way to enterprise road from parklands on a weekday.

This is a last ditch effort to try and get someone senior to assist me.

Hoping and praying for a response and some honesty

Rajiv Patel

Dear Hope, I'm Famous Eyarunu from Jumia (tel. [protected]). I'll call to plan delivery of your package MPDS-[protected]-2498 today. Carry your ID.

Dear Hope, I'm Unuavworho mameri from Jumia (tel. [protected]). I'll call to plan delivery of your package MPDS-[protected]-2323 today. Carry your ID.

Note: above are the two messages I got on two different occasions but no attempt has been made to deliver my packages. Why promise to call when you guys won't do?
I need my package delivered because I have paid for them.
Thanks

Am not happy with you guys I don't understand how work I returned my item since 24/12/2018, and yet I haven't gotten my refund since that time up till now, I kept calling the customer service every day wasting my previous time and airtime, I need my money #20, 000 to go back to school, to be processed unfailingly on Friday because you won't like the next step am about to take mark my words try me and I will to do it, have provided my details and account number what else do you need, my order number [protected].

To: jumia.supportmall.ng@jumia.com
Cc:
Bcc:
Date: Fri, 18 Jan 2019 08:48:31 +0100
Subject: Refund
Jumia
Online Sopping

To whom it may concern:

Ever since I made the order I haven't been so lucky with Jumia online shopping, and soon after the cancellation of the order it became an even more difficult journey with the staff at the Jumia customer care center. After numerous difficult and calls and annoying promises of an 8 week recovery waiting period for my refund; which I found strange since the SDG700SE diesel generator, order #[protected], I ordered was never delivered and by now, that waiting period has long been gone, I was determine to put an end to this charade, so, on January 12, 2019, I once again called Jumia's customer care center and was told that the moneys had already been refunded to my account; since October 8, 2018. I found it very disturbing; since I have been tracking my account ever since this ordeal begun, however, she went further, by encouraging me to contact my bank, and even suggested that if the refund doesn't reflect on my October, statement, then I should obtain a printout of that statement and file complaint at me to contact my bank, and even suggested that if the refund doesn't reflect on my October, statement, then I should obtain a printout of that statement and file complaint at
(jumia.supportmall.ng@jumia.com). With that in mind, I visited; Stanbic IBTC Bank, my bank and requested that they look into the issue, in addition, I requested a bank statement reflecting the dates in question: 29/9/2018 which reflects Jumia debiting my account and 08/10/2018 which clearly undermine any assumption that the staff members at the customer care center may have that a deposit was made into my account by the Jumia finance section. As a further matter, I requested that my bank look into the issue which I feel that is of deep concern since no one at Jumia involved in this issue has never attempted to contact me raising many red flags.
I like to ask for the reimbursement of the full amount of moneys taken by Jumia; (N321, 950), from my account without delay;

Attached is a copy the bank statement reflecting the withdrawal and no-retuned refunds at any time during the month of October, assurances claimed by the staff at Jumia's customer care center.

Enough is enough, it has been over 4 months since promises were made to refund my moneys by Jumia customer care center and we are yet to see this happens. I suggest that the principals at Jumia take this opportunity to look into this matter and make the necessary changes to how this company handle customers.

I look forward; in the coming days, to a resolution to this problem

I ordered a rose. Milk boiler and it was delivered in a horrible state, there was burnt milk in the bottom, it was used and the base was cracked with the electric cables poping out, it is used and resold and this is completely disgusting and your customer service is even worse telling us to wait 14 days for the refund! Or get a voucher to purchase another product from your site as if i will trust you again! Seriously what is wrong with your systems, policies and dealers! Is it ok if you received a product in such a horrible state?! I officialy hate jumia and i am definitely not recommending you ever and definitely i will spread the word around, i attached the photos and the reveipt below. I need this to be handled immediately please

My jumia order [protected] has not been delivered to me and i have received a mesage from jumia Dear Lilian, I'm D-Anogie Callistus 3PL from Jumia (tel. [protected]). I'll call to plan delivery of your package [protected]-9018 today. Carry your ID. However dere was no call and my order has not been delivered to me and dis has happened twice. I wonder if it is because i paid with jumia pay because i have used jumia before and received my order on time wen i used pay on delivery, so wat is dis now...jumia pls do something about it

I placed an order on december 31st on jumia egypt website. After 15 minutes I sent a request to change the address and received a confirmation email for my request. I received a rude call telling me that my request is not possible and I have to discuss it with the delivery guy. Till date i havent received any call and have not got my stuff and i am moving to another country this thursday. This is very frustrating. Really.

Dears Jumia Egypt,
I Complaining About Delivery As I Ordered Three Item Under Order No. NC339284162-409151 & 409150 & 409149, I received (409149 & 409151), Didn't Receive (409150) I Found Suddenly It's Delivery Status Failed Few Days After I Found The Same Product But With Deferent Price So I'm Looking Forward To Continue The Delivery Of The Product With Old Agreed Price
Thanks

Product was delivered and was meant to be a gift item so it was not open at delivery but opened at a later date, only to discover the screen of the delivered product is broken.
Product Model nos: LK32M9000
LH1835P011LA01392
EAN CODE - [protected]
Please your urgent response will be highly appreciated.
In anticipation of your response,
Name: SUNDAY ANANON
Phone nos: [protected]
WhatsApp : [protected]
Thanks.

Order [protected]
Women Hooded Long Sleeve Soft Plush Bathrobe Long Sleep Robe ( Black )

Dear Jumia, you lost my bathrobe, it was marked as delivered but never reached me. I am a regular customer, and a satisfied one, I receive your refunds, you acknowledge my complaints. We are good.

However I was really looking forward to receive this bathrobe because mine is threadbare.

Could you please either refund or order a new one since you could not locate it for the last 2 weeks?

Thanks in advance :)

Nathalie

Hello

I completed my online purchase of a phone worth 24000 and was deducted from my bank then i got a notification that jumuia has not received an order.I have called the contact centre on numerous cases and no agent is giving me a clear answer on what to do.my order number is [protected] and approval code 922661 kindly advise so that i can know know what steps to take next.

The size is not accurate
And I have been calling your customer care received my call and ask me for wait for return service to attend to me more than 3 times same thing no return service is attending to wasting my airtime.
Please I want to return the sneaker I need a bigger size(like 13 since this 11 is like 44 ) or refund.
It was delivered to me today 12pm 35 by one Mr Stephen. The item no is [protected]
A breathable athletic casual lightweight sport sneakers