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3.4 26 Reviews 1479 Complaints
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JustAnswer Complaints 1479

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9:20 am EDT
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JustAnswer tax advice

I made an online request for tax advice ( ref. [protected]) on 31 July for which I was charged a minimal £5.

the service was quite satisfactory.

However, a further debit shows on my bank statement for a service carried out ( allegedly) on 7/8 august for £35, which I did not approve and for which I received no service.!

One of the pitfalls of paying for a service by credit card?

I am looking for a refund and an assurance that this type of fraudulent activity will not be repeated. I have not yet contacted Visa, but will do so If the matter is not resolved immediately.

Yours sincerely,

Norman Dowler

Desired outcome: £35 refund

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2:28 am EDT
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JustAnswer Refund

I was charged $46 for a question that I asked on or about the 20th of last month at the charge rate for $1. There was nothing to my recollection stating that I was signing up for a monthly membership. I called to get a refund of that charge to which the representative "Queen(may have been Gwen, she had a thick undiscernible accent)" said that I could not be refunded the charge for the membership(the one that I neither signed up for or wanted) as the cancellation period had passed.

I got the "membership" cancelled, but no dough.

Desired outcome: A refund of the $46

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7:23 pm EDT
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JustAnswer Deduction of monthly fees

I contacted your service two months ago and DID NOT receive the help I required. Since then I have been charged a monthly fee of $53AUD for a service I don't use and don't want. As an Australian lawyer I find your 'service' misleading and deceitful in luring people in to sign up for $2 then charging this fee every month for doing nothing.

I want these deductions to cease and I would like a refund of $106AUD back to my credit card.

My name is Janet Wagstaff. My email is janet.[protected]@bigpond.com. You obviously have my credit card details.

Desired outcome: A full refund and a stop to further deductions.

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4:21 am EDT
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JustAnswer Online tech help

Since January 2022 I have been charged the amount of R599 (South African currency) by Just Answer *Tech Help 877.6 I did not sign up for this service. I requested help and was to be charged for a one off consultation. For various reasons I was not in a position to check my monthly statement so have only this month discovered this unlawful deduction. Will I be able to receive a refund.

Carolina Vorster

Desired outcome: Please refund

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2:19 pm EDT
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JustAnswer Misleading information on charges

Hi,

On 8/28/2022 I found Just Answer through a Google Search. The first page I was directed to said:

"Unlimited chats, plus global travel protection and instant deals. Join for only $1. Cancel anytime."

On the first pricing page it says:

"I only want to ask one question

Ask any question you want in any category and get your answer. Then, simply cancel."

I asked one question, than cancelled my membership. I realize now that the billing page mentioned the $34 monthly charge. However, as the two pages I mentioned above were misleading, I would like a refund.

Desired outcome: Please refund the $34 monthly fee charged to may account.

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12:44 am EDT
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JustAnswer Charging without customer consent and they are hiding their true cost to you

Went on JustAnswer for quick 1 simple question, the chat bot or "assistant/sales person" act like they want to know your question is, but redirect you to payment right away and stating that it's only "5" bucks for your "trial". Once you paid, they bill you twice, one for the "5 dollar trial" and the other "60 subscription".

Wait, i didn't heard of any subscription nor the cost, and I was certainly not ok with that. The most deceitful thing is that their online "assistant/sales person" really block you away.

I canceled my membership right after i found out the true/hidden cost of this "nearly scam service" and tried to contact their customer service for refund. No answer yet.

They're acting really sketchy and poking into your pocket without you knowing !

*By the way, you need to check credit card notification to know that. They don't sent you no invoice or statement at all!

*No wonder BOA tried to talk me out of it by deactivating me card for a time, i was too stupid on this one. Couldn't thought that there are somebody worse than BOA.

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10:09 pm EDT
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JustAnswer Unauthorized transaction charged to my credit card

I contact just ask on the 26th July regarding a issue with my washing machine. A technician explained how to rectify the problem via just answer and a text message. For this service I was charged $41 and was told this service would be open to me for a period of 30 days. Due to the initial cost. I have now been charged an additional $41 when I no longer want to use this service so it is an unauthorized transaction that has been debited from my Police Bank credit card.

Desired outcome: Please refund the sum of $41 and do not debit any amount from my credit card. I would also like an apology from this company.

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9:36 am EDT
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JustAnswer Fraudulent charge

Like others in the comment section, I too was charged a membership fee after the initial $5 start up fee. Said I would get a refund after the question too. Purposely misleading language and then charged my account $46. Never wanted to pay a membership fee when I was told there would only be a $5 charge before membership would be implied the following month! Emailed them for a refund a complete stop to the supposed "membership" just to be explained what they were actually saying and explaining the charge. I told th to send my refund.

Desired outcome: Refund or the $46 charge

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2:22 am EDT
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JustAnswer Unauthorised monthly bills

Good Day

I spoke to the lady online regarding a washing machine troubleshoot advise, and she advised me that she can transfer me to someone but I have to pay a certain amount which was R15 which I paid, and all of a sudden R365.04 is out of my account from last month even this month. Tried to enquire about that but no assistance what so ever.

I did not even get assistance/advise hence the next person said I need to pay and I refused.

Desired outcome: I need my money back urgently please.

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AndreaVan
Cedar Rapids, US
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Aug 25, 2022 9:33 am EDT
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Going through the same thing right now! They emailed me after asking for a refund explaining their charges to me like I was the one who messed up after they purposely mislead. Better get a refund!

JustAnswer
JustAnswer
San Francisco, US
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Aug 26, 2022 6:01 am EDT
Replying to comment of AndreaVan

Hello Andrea,

Customer satisfaction is very important to us, so I am happy to help make this right. If you haven't reached out to Vanessa yet, please don't hesitate to contact one of us. We're here to help. We want to resolve this issue to your satisfaction.

Best regards,

Meg at JustAnswer Customer Care

MegMK@justanswer.com or call 1-800-942-4543 ext. 55.

JustAnswer
JustAnswer
San Francisco, US
Send a message
Sep 05, 2022 4:32 am EDT
Replying to comment of AndreaVan

Hello Andrea,

We understand your concern and would like to resolve this to your satisfaction. Please reach out to us using the contact information below, at your earliest convenience.

Best regards,

Meg at JustAnswer Customer Care

MegMK@justanswer.com or call 1-800-942-4543 ext. 55

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10:13 am EDT
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JustAnswer Payments taken

I signed up for one question in December 2020. I didn't sign up for a membership . Yet they billed me for 20 months at 48 euro per month . Yep stupid for not checking my bank account statement. But I never had this happen before. Sheer fraud the Internet is full of simular complaints against just answer.

They scammed me for 960 euro and no refund. Its ridiculous this type of billing practise is allowed

Desired outcome: Refund

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4:46 pm EDT
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JustAnswer Refund of Monthly Fees

The just answer webpage said that its $1 for a question. I asked the question but never received an answer. I also received a $1 charge followed immediately by a $50 charge on my credit card. When I found out, I immediately call the contact center and was told it was a membership charge. I then tried to cancel the membership, which I didn't know I signed up for, and the contact center person hung up on me. I tried to call back and got busy signal. I then tried to log into the site to cancel the membership and was unsuccessful.

I just found another $50 charge on card this month. I have been told the membership has finally been cancelled but I'm also requesting the two months of membership fees credited back to my card for a service I had no idea I was signing up for and have not used since I asked the very first question.

Not being clear about the membership is a deceptive practice and should be stopped.

Desired outcome: I would like a refund for two months of membership fee (total $100).

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12:00 pm EDT
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JustAnswer Customer service

I asked 2 questions in July to their OBGYN's, I was charged the monthly fee, $46 and then $1 for my question... come August, the day the membership was to be renewed, I canceled it, they already charged my card, so I contacted them asking for a refund, and they REFUSE to give me a refund of the $46 for the month of August! They said because I asked a question...yes, I did, in July, and that month was paid for... I haven't asked any questions or even logged into the account since that question, except to cancel it. They still refuse to refund me. I will make sure all my friends and family know to NEVER use this site!

Desired outcome: REFUND

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P cheetham
Spilsby, GB
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Aug 18, 2022 1:13 pm EDT

Hi Vanessa

My email address is petecheetham@hotmail.com. thank you for solving this matter for me

P cheetham

JustAnswer
JustAnswer
San Francisco, US
Send a message
Aug 19, 2022 6:09 am EDT
Replying to comment of P cheetham

Hello,

Thank you for your reply.

I see what the problem was. You did post a question on our site during the August billing period, but your question was meant for Amazon, not us. We are JustAnswer, a third-party question and answer service where customers can ask questions in over 100 categories and get help from verified Experts.

Since your question was meant for Amazon I have refunded the August membership payment for you. The funds are made available to the bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.

If you need further assistance please contact MegMK@justanswer.com or call 1-800-942-4543 ext. 55.

Best regards,

Meg at JustAnswer Customer Care

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10:42 am EDT
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JustAnswer Misleading one-time 1$ fee which actually turned to be hidden 46$ monthly..

the sign up page showed "join for only 1$ and ask your answer" and no mention of a monthly subcription.. ... and when i checked my credit card statement after 2 months turned out i was charged 46$ per month.. when i tried to chat with them regarding refund they refused ... i asked atleast to send screenshot of sign up page proving it was not leading and again they refused.

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8:22 am EDT
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JustAnswer Unauthorized deduction of $51.40

I asked a question regarding a complaint I wanted to have resolved with The Postal Service on 08/11/2022. I was under the understanding this was only going to cost me $1.

I looked at my Bank Statement today to find that there were two charges to my bank account:

08/11/2022

Repairs-JustAnswer.com 08/10 PURCHASE San Francisco CA

View/Edit Debit Card -$1.56

08/11/2022

Repairs-JustAnswer.com 08/10 PURCHASE San Francisco CA

View/Edit Debit Card -$51.40

I am fine with the $1.56 but I need the $51.40 reversed immediately!

Desired outcome: I need the $51.40 refunded immediately!

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7:48 am EDT
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JustAnswer Unauthorised credit card charges

I was put through to justanswer on the 23/07/22 as I had got a new phone and couldn’t get my emails across to the new phone. I was asked to pay a £1 which was fine. I had a reply to say I would be charged £33, I replied saying “no thank you” to proceeding and paying the money, however the employee sent yet another reply over night, even though I had said no.I had already sorted it myself. I messaged to say I hope I hadn’t been charged as I had said no the help. I have just received my credit card bill and I have been charged £39. I did not agree to this, and would appreciate it if you would refund my money.

Thank you

Gail Morgan

Desired outcome: A refund

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Update by Gail Morgan
Aug 15, 2022 12:27 pm EDT

Hi Vanessa, thank you for your response, my email address is gailmorgan58@gmail.com

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6:55 pm EDT
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JustAnswer charged money i had no clue of

i got charged 65 dollars when it only said on the website start free trial for 1 dollar so i did and then i found charged the next hour about it that i did not authorize and will be filing a lawsuit against or fraud. this website is a scam the second i opening it and put my info in i started getting scam calls every minute or so and couldnt even use my phone. im so frustrated im crying right now this is the most horrific website and company i have ever seen. there needs to be a refund placed IMMEDIATELY or i will be filing charges for fraud.

Desired outcome: REFUND IMMEDIATELY

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JustAnswer account I asked to have ended and still being charged

I have called and asked you to cancel my account and now have been charged 2 more months First off, I was never aware that I was even being charged for ONE QUESTION I ASKED YEARS AGO and second the charge of $66/mth is ridiculous.

There should be someone watching accounts to see that they aren't being used anymore instead of taking money to fund this!

PLEASE CANCEL MY ACCOUNT IMMEDIATELY and I expect a refund for at least the last 2 charges if not more. You have gotten years of payments and I am thoroughly annoyed that this has happened without my knowledge that it was a continuing charge.

Let me know what information you need to get this account cancelled IMMEDIATELY!

Desired outcome: REFUND and IMMEDIATE CANCELLATION of ACCOUNT

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9:35 am EDT
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JustAnswer Membership charge

So the webpage said that its $2 for question for which I posted and then just when I was about to put in my billing information, in that page it self they added $49 in a sly manner and my money was deducted from my credit card. I immediately (the next minute) cancelled my membership and asked for a refund of those $49 and also asked not to reply back to my post. My JustAnswer is just beating around the bush and not refunding me my $49 after repeated requests to the JustAnswer customer care. This is a total money grab cheat and must be reported. As many other people have complained about the same thing, I know that this is unfair and unjust. My $49 must be refunded.

Desired outcome: My $49 must be refunded

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11:34 am EDT
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JustAnswer Just Answer

Stranded in an airport, I was looking for help online.

Just Answer stated it was a $1.00 to ask, so I asked.

On my 4" phone screen I do not remember seeing that this is an enrollment, and it's billed at $38/month.

Not only did I not receive an appropriate answer, I've was billed twice ($38 twice, and $1.00 twice). Why would I enroll twice within minutes? Emailing them is fruitless.

I've placed a block on my credit card company with them.

This, in my opinion, is a scam. Who knows what qualifications the person replying to you actually has, and how competent are they? Like my brother states, someone had to finish last in the class.

Stay away from this site. You are better off using Google and YouTube.

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11:06 pm EDT
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JustAnswer No way to cancel

Was given trial subscription to get one question answered. No emails from the company after taking my trial funds and stated they will take out fees if I don’t cancel, but provide no way or instructions to cancel by June 30th. $60 was taken from my account and needs to be returned.

I contacted customer service and advised them there was no place to cancel and they cancelled but then the system blocked me from discussing the fees just removed from my account unauthorized.

Desired outcome: Return my funds to my PayPal acct

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About JustAnswer

Screenshot JustAnswer
JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Legal service - 11/07/2024 was posted on Nov 8, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1505 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 03, 2024
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