JustAnswer
Reviews and Complaints

JustAnswer service is a lie and scam. My father was asked to pay $2 for a question to be answered. The $2 was taken out then $60 was taken out! Rang the customer service number to know why and was hung up on twice. Claimed they were in the Philippines. I would like the money refunded but You can't trust what the scammers will do.

Bonjour,
j'ai utilisé votre service en ne sachant pas que je serais facturé à chaque mois
un montant de 66.00$ un versement en octobre le 10 et le dernier paiement passé et facturé sur ma carte date du 09 novembre 2021 et ça passe depuis octobre
donc 2 versements que j'aimerais me faire rembourser et surtout me désabonner de ce service non essentiel pour moi

merci Arlette

My 'not very tech savvy partner' stumbled across JustAsk while looking for some information on her car.

She unwittingly entered her credit card details, asked her question and then promply forgot about the site.

5 months later I notice a charge of £30 on her statment. After some investigation I find out JustAsk have been billing her every month for 5 months! A total of £150 has been stolen, as far as I'm concerned, from her.

Their chat bot is just that, a bot, doesnt feel like a real person replying. I've been in touch with them via phone and am waiting for my parntner to get home from work to confirm they have refunded her money.

This site is immoral and it's bussness model relies 100% on internet users, who, like my partner, arnt aware that sites like this exist purly to steal a monthly 'charge' from them.

It's highly unlikelly any of thier so called experts are indeed experts, something they actually acknowledge, tudked away in thier Terms and Conditions.

Avoid this site like the plague.

I did a free trial for $1.00 12/21 and I have had $49.00 taken out of my bank account! I want this service canceled and the $49.00 Refunded Immediately!

was not 7 days of the Trial Period!

Connie Lohmann

I wanted to overcome a difficulty I was having getting
e mail on my tablet and my phone. Just answer said I
had to pay 1 dollar, in order to do this I had to use my debit card. The first weekday after i.e. I found they had taken
40 euros from my bank account together with the 1 dollar without my permission.
This was achieved with the cheap trick used to get my
card number. I have been to my bank today and they
cut my card up and told me to claim from just answer.
Judging by the many complaints no one seems to get
a refund. The financial authorities should shut this
company down

Your service was good, but i discovered that your company lied and i am not happy, when i started with " just answer" before i paid "just answer "qouted it will cost R15 i decided t proceedbecause it is not that expensive.But you guys deducted R599 this is not right .
What more can i say it is plain and simple you over charged me

[protected]@gmail.com

I am complaining bec.u get a payment directly to my account without my permission or even without otp..and i never ask any question again after i asked a 1 time question which i paid.how come that just answer did it.

i canceled your service in November
but you billed me again dec 13 for 37
whey?
i dont have so many ward about cancellation

My name is Reine Leroy and my email is [protected]@yahoo.com. I called for a service which was not received but I was charged twice the amount for said service.
I also advising you that I will not continue with my monthly suscription. Please unsubscribe me from your company.
Dr. Reine C. Leroy, Ed.D.

I have ran into a big problem with my email today. when i was serchin a solution i found this website. I when i was looking through it it says only 1$ is cost. so i enterd my credit card.and then my all the money in my bank card wase dibiting. Then i blocked my bank card and when i was looking throug that i got to know this website was the one who getting my money.they says i"ve orders a membership. But i didn't buy a membership. This is so dissapointing. I need a refund.

Been taking monthly fees of 50.00
Without my knowledge or permission.
Im 75 years old and gave no idea what these charges were for.
250.00 was charged on my credit card and I was not notified if the charges.
If I had been told about the charges I would gave immedly stopped it from happening .
I'm on a fixed income and surely cannot afford these charges!

I contacted them stating I have a pending charge on my card. They were able to locate the charge and another email associated with my card and name, but refused to refund my 60.00 and 1.00 charge, after I told them I didn't make any purchase with them.

The charge came through on 12/14 and I immediately called them.

I can be reached at [protected], my email is [protected]@gmail.com. They would not give me the email that was used.

Be careful not to lose your money to this deceptive company!
I used Justanswer service only one time on 12/9/21 and was charged $39 for that sedrvice on my debit card. After three days on 12/12/21, I can see a $46 pending charge on my same debit account under the name of Justanswer*expert. When I contact thier customer service, the lady answered that it is a membership fee that I have never requested. She said the fee had been charged because I didn't cancel it. Who can cancel anything that he doesn't make? She said no refund is possible and rushed me to hang up the phone in order for her to handle next customers. She seemed to be very accustomed to this question.

Ok i called for an online veterinarian that could prescribe anti-fungal cream for my dog who gave me ring worm. They charged me $29.99 then i had to wait 3 hours for the dr to contact me just for her to tell me to physically take my dog to a veterinarian. Then after i got upset and said i qas ripped off she said justanswer.com would refund my money. They never even followed up on my complaint! This was 5 days ago and still not a peep from them!-
I also contacted the better business Euro and I'm about to contact a news crew about how they just take your money and leave you hanging they don't help you at all they don't refer you to anybody that can help you they don't do anything they just tell you they can't help you

My credit card was recently replaced with a new account number. I was trying to access my amazon prime videos without success and I clicked help with my remote. Then, I just followed the prompts answering all the questions related to my billing information and providing my new credit card information as well. In my mind, I was all the time communicating with amazon prime party. A technician chatted with me and resolved the problem (disconnect the tv from the power source for 5 minutes, connect it back and try again), then I was receiving emails from the technician asking me to rate him and I did it because he actually did a good job. The problem is that I never was aware that I would be charged $46.00, let alone a monthly membership. I thought that I was dealing with amazon prime which I have a membership and that was the problem with. Today I chatted with one of your representatives (Joseito or Jose) and he said that that was displayed on the same screen where my billing information was requested. That is absurd, I would have noticed it, there is no way I could see everything but the most important one when doing business. I feel that I was manipulated and I think that double-check that the customer understands that charges might be applied.

JustAnswer LLC
Para:
[protected]@yahoo.com

lun, 13 de dic. a las 7:49 p.m.

Fernando Marzo-Terrer,

Thank you for contacting us. This is an automated response confirming that we received your request. One of our agents will get back to you as soon as possible, often in just a few hours.

Ticket ID: NEI-[protected]
Subject: Re: Your membership has been canceled
Department: CMC tests
Type: Issue
Status: Open
Priority: Normal

For immediate help, please visit our Customer Support Center.
https://support.justanswer.com/index.php?/ashu/Tickets/Ticket/View/NEI-130-35722

Kind regards,

JustAnswer LLC

I found this site for wanting to talk a vet regarding my dogs eye problem. They asked the credit card information first in order for me to talk to any vet online. The site is extremely deceitful. It didn't not make it clear they will charge $31 dollars monthly after the trial period. I didn't even know I was in the trial. I thought I would be charged once I talked to the vet. Then, I found out yesterday I have been charged for the service that I didn't know I have since September. I talked to them today. and the refused to refund me the money. It is out right quietly stealing from my credit card.

Hi - I inadvertently landed on the JustAnswer site via a pop-up window on another site where I was attempting to chat with support. How that happened is beyond me, but a pop-up was presented with JustAnswer's website support where I asked my question. I was asked for my paypal account for identity verification and told my paypal would be charged $1 and would be subsequently refunded. Red flag number 1!

But being in a hurry I proceeded only to receive an answer that linked back to the original sites support page. Not of any help. Red Flag number 2!

What happened next was entirely crooked. JustAnswer signed me up for a membership that charges $66 a month! I had no desire then, nor do I now, to pay for, or even be a member of JustAnswer. I cancelled the automatic payment and sent them a message via their contact us page requesting they ensure/confirm my membership was indeed cancelled and there were no active automatic payments scheduled. I also cancelled the automatic payment on Paypal. Additionally I requested my account be deleted and email removed from their records.

At this time the $1 charged to my Paypal account has not been refunded. I will be following up to get my $1 refunded on principal.

Watch out for these guys. Completely dodgy site.

On Monday, November 15th, I found my Border Collie in the dining room crying - her back legs stopped working. I attempted to schedule an appointment ASAP with several local vets. Every vet called did not have an opening anytime that week.

I attempted a Google search to find out what might be going on with Cleo. That's when I stumbled across the JustAnswer site. It appeared as though a professional veterinarian was available online to answer questions and provide information. I asked my question in a chat session with the vet. The vet explained I needed to pay $1 for an answer. I agreed providing my debit card information.

Yesterday I was reviewing my last bank statement. I saw the $1 charge marked JoinFee - below that was a $29 charge from JustAnswer marked Expert. The vet never mentioned $29 during the chat session. I did not authorize that amount.

To make it right, I would like JustAnswer to refund the $29 and cancel my membership - to avoid any additional charges.

I logged into the JustAnswer site searching for an answer regarding a problem with my Gmail email. I was charged $1 and provided my debit card information. After waiting for over 30 min I asked for a refund three times before being transferred to an "expert" that was supposed to get into me computer. No expert connected to my computer for another $39. Customer Service disconnected me.
The "experts" are just folks wanting to make a buck and are not "experts" at all. JUSTANSWER IS A SCAM!

Do not use these people! They are unprofessional and not versed in a simple remote control for an apple box. I provided them videos from another remote (Phillips) THAT DOES WORK WITH THE APPLE BO X. Rafi that supposedly has 17 years of expertise just told me to go buy another apple remote. Even though i sent him 3 videos of a generic one working. Got frustrated with him saying see his answer above. That i went and got another apple remote and said ok just show me how to program this ape remote then. He just dumped me in the Q again and had i not shut the page down they would have charged me 5.00. Well i paid with papal and when i went ti my account they had charge me $46 on an auto renew. I screen shotted the charge and when i called to cancel and te them to Remove the charge the woman was condescending and rude. She said we NEVER CHARGED $46 we only charged you $5. No they nrver charged me the $5 they charged me $46. As ter about 7 mins of arguing with her she had me refresh my page. It had been changed from $46 to the $5. She then proceeded to tell me i was never charged $46. This company prays on people hoping that they will not check their account quickly and so that I'm not done that they might have gotten away with stealing $46 for me. All i can say is RUN RUN RUN
These people are laughing at you the entire time! They must be paying for the reviews that they have. Think about it the do this to 10, 000 a day. Thats $50, 000 a day for the people that catch them and get them to reverse the $46 that expiration date was Only 6 days away and they would have hit me with anothrr 46