JustAnswer
Reviews and Complaints

On 26 March you charged me $5.15
On 28 March you charged me $48.51
On 28 March you charged me $55.63

I complained and you credited me $55.63 on 3 April
On 4 April you charged me $67.98 for what I don't know but whatever it is I don't want it and another credit is due. All in all this has been a disaster as the original request for help was "not" resolved by your technician and required resolution by me going elsewhere.
So I paid $53.66 for a service which was not provided and on top you charge me another $67.98 for something I don't want.

I called Just ask about why my Sony TV light was blinking and not working. He ask me how many blinks the light was doing. He said I had a bad power supply. That was it. They charged me a $5.00 deposit. Then charged me $26.00 for a phone call. Then charged me 19.00 for a TV repair, which was not repaired. Then they charged me $34.00 for a membership fee that I did not agree to. Total came to $84.00 for a 15 minute call. Ripped me off. I want a refund of $34.00 for the so called membership fee. Plus $19.00 for the so called Repair. 2/16/2018 was the date.
Ref. #'s
5543286DZ5SM5RNWV
5543286DZ5SM5RPWT
5543286DZ5SM5RR52
5543286E75SZEFAVL

Just answer without request and permissions deducting membership fee from Neeta Gulati Account using card name Ved Prakash Gulati 5522 60XX XXXX5571

Please pay backINR 2999.14 deducted from the above-mentioned card as I never requested membership and will not go for any transaction with Just answer. Request Just answer to remove the above-mentioned card from billing site
Marchent city [protected] is given on bank statement

I contacted Just Answer for help in getting a new TV to communicate with my DVD player. The so called "expert" gave very limited instructions that I already knew. They didn't work. A neighbor's 14 year old daughter solved the problem in minutes. The problem now is they have my credit card number and have automatically signed me up for a monthly service. They make it nearly impossible to halt this service I never agreed to. I might have to change my credit card number to get rid of them.

I contacted justanswer.com regarding a repair for my Mercedes S430. The first thing that I noticed on their website was that full refunds (no questions asked) were offered if the customer was not 100% fully satisfied with their service. I submitted my question, but did not recieve a timely response. In the meantime, they had ALREADY debited my charge account for $5.00! I IMMEDIATELY contacted them, cancelled the request and demanded a refund, which they promptly provided! Imagine my surprise, six days later, to see that they were attempting to debit my card for $41.00! I am disputing this charge, as well, and will be contacting the BBB for their fraudulent business practices. I can imagine them having a class-action lawsuit filed against them, in the near future, and intend to be one of the 1st to sign up! My order ID is [protected]-130. If my case has been closed, as they claim, WHY is an attempt being made to debit my account for $41.00?

I ask for help on my microwave and after 15 minutes I had not got an answer and I found my own solution and I advised you of that.
To day i find that in addition to the initial $5 charge a further $45 is being charged even though I did not get an answer and also I thought I was getting a free trial.

I feel I was completely misled and request a full refund.

Bernard Nottage

On the 24th October 2017 I asked a question of Just Answer Expert no. [protected]. The question concerning a mechanical issue with our Jeep CJ7 was answered satisfactorily and a charge of $6.60 was made to our credit card. The same day another charge of $27.70 was made. On 25 October a reversal was recorded of $6.60, then another withdrawal of $6.61 was made. since then numerous other charges and reversals have occurred.

I have since discovered that I am being charged for a membership I did not sign up for. I paid for a one time only question, not a membership.

Please see attached credit card statements. They owe me a total of $197.00 AUD.

I asked this site a simple question and paid £3 I was then charges a further £10 when the expert could not even answer the question. I then looked at my account where another £22 has been taken out which I did not authorise it condone ! I never signed up for a membership in the first place. I have requested a refund of the £22 and recieved no response ! My email address is [protected]@hotmail.com please respond ASAP to resolv this issue

Long story short - my cat was very sick, so I signed up and asked a vet a question. He didn't give me much of an answer. Then it asked if I wanted a second opinion, so I said yes. I marked it urgent, but by the time I got the reply it was too late. The second was, however, a much better answer.

At NO time during the question process was there ANY discussion of fees or charges. Since it was advertised as a "free" trial, I thought it would be free, as in No Charges. I canceled my membership well within the trial period, so I was quite surprised to see on my bank statement that I was charged $5 deposit + $17 for the question.

I emailed support to ask about the charge and got the most bizarre, BS, scam, runaround replies I've ever seen. They basically told me that it *is* a free trial, but if you ask a question you have to pay for it. How is that free? How did they come up with the $17 figure? I finally gave up trying to reason with this company. He said I could not have a refund, and I said I would warn others not to use JustAnswer. So be warned, the free trial is not really free.

Hi,

You have taken £18.00 from my account for an answer I never received, or now don't even need. I could not log into your site and have now resolved my issue with no input from your technician.

This is fraudulent and not what I would have expected from a company such as yours. Can you please arrange to credit to put the matter to bed.

Please reply for what further details you need.

Regards,

Colin Davies.

I needed advice on how to unlock the main screen on my cell phone. Their website claims that they require a $5.00 refundable deposit. NO Problem. Then, they asked for an additional fee of $25.00 to pay for the "professional" advice. NO problem. I paid through Paypal, but didn't receive any advice from anyone. I later returned to the webpage hoping to be able to contact someone concerning services that have already been paid for. All that I could find was the original page that demands payment up-front.

Justanswer falsely presented itself as a type of community service forum asking for a fee of $5.15 (On 18 october) which I paid in good faith. Later my account was ransacked for - on 21 october, $78.28, and on 28 october, $97.85. Neither of these charges were authorised by me and were extracted totally without my knowledge, only coming to my attention when I received my account statement. Such practice of extracting charges after credit card details have been provided is termed "drip pricing" in australia and is illegal in australia. Demonstrably, it is unethical and, I believe, dishonest.
If justanswer have any integritythey would refund the monies (Detailed above) to my account from which justanswer took them without my knowledge or authorisation

Oh darn, looks like I 'm not the only one among all of those people with negative reviews. Uh-oh...
What I want to say is that this website may scam you once you give them your credit card information. And nothing will help you then.
They will start to immediately charge you for every question you ask and sometimes for answers. It's a complete rip off, so please, stay away.
Don't trust them.

Contacted to ask if South Australia Magistrate Court can be enforced In West Australia got refereed to phone decline as on pension & can't afford $100 received no info am very upset
13/10 /17 pm no client no saved ==
request refund ==money drawn from Bendigo Bank in Pingelly WA
advised bank of what I see as illegal withdrawal 15/10/18
[protected]@gmail.com

If you are new to JustAnswer, be careful with first transaction. In my case this was an automobile related repair incident. Paid the initial $5.00 to sign in and was advised of a higher charge for an acceptable answer. Then I communicated the problem and did so just as if perhaps I were describing my problem to a service manager or mechanic. Then another queston popped up asking for any additional info. Went back and added a more complete history of the problem. I believe this popped up one more time. then after clicking Submit or something similar. a message popped up stating there was a free question option. So, since this was an overheating problem etc, I asked if the water pumps on this particular vehicle had a steel/metal or composite impeller. I had found some debris below the the thermostat and suspected water pump damage. Thus the question about composition of the impeller. When I finally received an "answer" the guy explained to me what a water pumps function was, and nothing about composition of impeller. So that must be the question that the guy charged me for. He was confused because in my numerous explanations of what the problem was, he did not apparently see a question mark. So none of my wasted effort was construed as a question. So, if you see a "free" question at the end of your initial question, leave it blank. The profit was in almost answering the water pump question. Anyway, I cancelled my subscription and hope to never see another charge for their service.

Having trouble on my Mac with sending mail on mail stamp was charge twice and received no answers have to now wait till charges show up on my cr. card to dispute them. Just a real pain. I should have known better but was fooled into think I would receive help. Frustrated as my main stamp has not been working for 2 months and can't get yahoo to help me so in desperation I gave this site a try and was ripped off. Should have known better as I statedavove but you get so frustrated you try anything

My name is Lorna Hosein. I did receive excellent care when I contacted your business. I am a senior citizen and I have neglected to check my account on a monthly basis. I have in the hospital for the past two week and I found myself reading my bill. I noticed that My Capital One ending #6552 has been charged for several months for $28.00 for Membership [protected] CA I did not request membership. At the time I did express that I could not establish a membership although the service was excellent.
I hope to hear from you soon.
Sincerely,
Lorna Hosein

Order (case) # : [protected]

Earlier on today I submitted a complaint about Just Answer (USA) whom I had found on Google & had turned to in order to try & retrieve a debt of $1, 000 owed by an Australian plumber in Victoria.

I cannot find that complaint now. It was about two amounts of AUS $5 & AUS $76 which were taken from my credit card account at the same time even though Just Answer specified the $5 would be taken first as a deposit, & then the $76 later on after my queries had been resolved.

After having waited for 15 minutes & received no answer, I realised that Just Answer was an American company & may not be fully versed on Australian law. I decided to cancel my credit card & requested a refund without wanting to listen to any advice forthcoming from their lawyers.

* After another half an hour I decided to make a complaint, NOT out of spite but solely because I did not want other trusting people to lose their hard earned money like myself. *

I later discovered that Just Answer informed me that they had notified my bank that they would CANCEL the 2 amounts that were pending to be debited from my credit card bank account.

THANK YOU Just Answer, & may I say with a sigh of relief. I dared not read the advice submitted by your lawyers just in case you refused to refund my monies even though you had asserted to the contrary.

* Nevertheless I will in future be very reticent in providing my credit card details to companies online because I may not be so lucky next time. AND I also alert others who are reading this message to be more careful *

A very big THANK YOU also to Complaintsboard, without you we would have no recourse to voice our complaints & feedback. You also provide a preventative measure for others NOT to fall into deep pools of trouble, mainly financial.

I wonder how many experts work for them in real life. I asked several questions and didn't get my answers. The website keeps telling me that I will get an answer from a professional within 10-15 minutes, but it's been 2 days, where are they? It's still nothing. They advised me to wait, but sorry I can't afford it. I would like to refund. I hope there won't be any problems with this.