Kanata Ford
Reviews and Complaints

35" front tires on new truck with 17000 km are done they quoted me $1600 to replace tires
Service manager refuses to fix issue with front end said it's normal wear that I should rotate tires sooner not returning my phone call after leaving message
Went to another Ford dealer in town to find the front end was off on toe and alignment 2"
Paperwork to prove that .
now they fixed issue at my ex Spence

Will never go back to Kanata ford!

Kanata Ford, owner Sept 15-2016
8000 Campeau Drive,
PO box 13299
[protected]

Good year tires Global Registration contract issues
Mr.
On the 08/31/2016, Deal # 64998, I have purchased a new F-150 XLT pickup truck SN: 1FTFX1EF3GFC62353 from your dealership The purchase agreement was made at your store located at 800 Campeau Drive, Kanata with the presence of Ross, your sales manager and Tyler Trudeau your sale agent.
Complaint:
The type of tires mounted on this new truck wheels are an HT type and they are classified as a highway tires. On the purchase contract, I was charged the sport package and in the package it indicate : 265/65R18 OWL (outside white letter) All Terrain tires (A/T). If you verify the classifications, According to the Motor Vehicle Act, The principle for the classification of tires (HTSUS chapter 80), Good Year, TireRack, Toyo tires and Discount tires, They clearly indicate the tires installed on the truck that I was sold are stamped HT tires (2 Plies). The info stated on the original Ford vehicle identification window sticker in the option package that I was charge and paid indicates All Terrain tires.
The tires on this truck does not match the sales contract, The truck actually had 4 All Terrain tires and 4
Black rims of twenty inch in diameter installed on it that I did not want at the extra cost of five thousand dollards. Ross, your sale manager told me that he would put back the tires and rims that came whit the truck and I believe a mistake was made in the shop. I have notice and reported to Ross. He told me that he would look into it when I brought back the truck to finalize the accessories installation. Then he told me that those HT tires on the truck were actually all terrain tires.
I have contacted Ford Canada and they also match the same tire description of the window sticker.
On this manufacturer sticker we can clearly read, additional sport package aluminum six spoke rims with P275/65/R18 All Terrain tires at the extra cost of five hundred dollars. The tires mounted on the wheels of this truck are Fortitude HT tire and these are a highway tires and made by good year.
Your sale’s manager have failed to respect my purchase contract. He told me that he would rectify the issue but never did. From the justice department, I am informing you that you can review The Motor Vehicle Act, state the tire Identification Number and tires of class prescribed by subsection 3(1) or 4(1), 6(1), (2) a, (2)b. All tires manufactured in Canada and the United States have and use the same tire identification code and all the tires are stamped defining their usage and type. There is no stamp defining this HT tire installed on this truck that classify this as an AT tire, All Terrain.
After being to your dealership two timed and your sales manager Ross, instead of rectifying the issue tried to convince me that the HT tire was actually an All-Terrain Tire. At the entrance of your dealership customer service entrance, You have some display tires and the same HT tire that are installed on my truck is on display and you can view and compare this HT and not an AT. Documents provided whit this letter.

2-
The Global Registration program certificate 631954
I was charge 448 dollars plus taxes and added the Ford financing plan.
The certificate indicates on the first line:
TERMS AND CONDITIONS TO BE READ AND UNDERSTOOD BY THE CUSTOMER.
GENERAL DEFINITIONS:
“ Certificate” constitutes this entire document. This certificate is not valid in Quebec or British Columbia.
I reside in the province of Quebec, I request the cancellation of this contract that is not valid to me . This contract is not a Ford contract and your sales manager Ross told me this contract was good.
I have called Brianne, the sales rep at [protected] from the Global REGISTRATION PROGRAM office and I was told that this contract was not mandatory and it can be cancelled anytime and also non valid . I live in the Quebec province. But your sale’s manager Ross refuses my request to cancel this contract.
You have twenty days to review and render a decision on the issues that I have encountered with your sale’s manager Ross. All I want is to be refunded for the Global Registration package and to have the All Terrain A/T tires installed on this truck like the contract indicate.
If not, I will have no choice to have a judge from the small claim court to render his decision of this contract.
I can be contacted daytime at [protected]
Thank you,
Robert Laporte
498 Vivaldi,
Gatineau, Qc
J9J 3C6

Feb 20th 2015... Been hearing an ad on Chez 106 5 times a day about 40 in stock 2014 F150 XLT for 24, 900 and when I called the salesman tells me the sale was on months ago and Chez made the mistake of running it and they now no longer have the sale on. I keep hearing the ad so I call back and same thing (sale is long over) but this time he will (let me have one for 30, 000 if I like!) So 3 weeks of this crap and again the promo on the radio for XLT for 24, 900 runs on the radio 20 more times and I call again only to be told the deal ran a few months ago and they have nothing like that for sale. Worst place to buy a truck for sure and seems like the sales people have no idea what promotions are running at the Kanata Ford dealership. What kind of place are you running over there Jim Hoddinott? Get a sales manager who knows what sale is on at his own store!

I have attempted to contact both Jim Hoddinott as well as Jaime Bolton regarding this issue - to no avail.

Please consider bringing you car to a different Ford dealer - as the management working here truly do not show they care about customer relations - nor simple manners for that matter.

My mechanic suggested that I have my truck scanned by a Ford dealer - as they have the capabilities of sourcing the root cause of my issue (alternator vs module). I booked an appointment, met with the mechanic, took him on a road test to witness my issues (success!), brought him back - explained what my mechanic told me to explain... - and off i went! A couple hours and 190+ dollars later - I was looking at a piece of paper stating "Replace Alternator, if this does not solve the issue, then replace module." ... PART CHANGERS!

When I inquired as to why I paid for such a mundane and uninformative diagnostic report - I was provided with the most ridiculous analogy from the asst service manager I've ever heard in my entire life. Again to be as clear - my mechanic asked me to have them identify whether the issue is stemming from the alternator itself, or at the module itself... both easily test(able) i've been told (by three separate mechanics). And I quote: "If a light burns out at home, what do you do... you replace the light, right? If that doesn't work, you know its not the bulb and it must be the wire or something else". I asked for my money back and no one has responded or wants to acknowledge my request.

Don't waste you time - go somewhere else where they won't steal from you and smile at your face when you express a concern or even bother question them.

I had a flat tire about 6 months after purchasing my new Ford Edge sport. I called Ford to get roadside assistance and when the service person called me back I was told that putting on a spare is not covered. I looked it up and it is. I am irate after sitting there trying to figure out how to put on a spare by myself. I did not pay all that money for a car only to be ignored by the service that is supposed to be covered! Not to mention that when I bought my car, I was told that whenever I brought my car in for even just an oil change I will be given a loaner but when it came time to make my appointment I was told that loaners aren't given for oil changes. That was one of the perks I liked about purchasing from Ford.

I took my 2011 Ford Escape to the Kanata Ford dealership on 07/08/14 for warranty repairs, I had a clunk in the front end, and my horn had stopped working and that the climate control was not working on control one and two. I left the vehicle there, and went for breakfast, after about half an hour or so the advisor called me and told me that the escape required two stab links in the front end, she also said that my front brakes were down to 1%, and should be replaced, and that the total bill will be just under $1600:00, she also told me my vehicle was out of warranty, as it was over 60, 000Kms, i told her that I will look after the front brakes myself but to go ahead with the other repairs. When I got to the dealership the advisor told me that i required a new horn but that I would have to bring my vehicle back on Monday as they did not have a horn in stock.

While I was waiting for my vehicle to be repaired I walked over to Canadian Tyre store close by and asked the automotive advisor there what it would cost me for top of the line front brakes on a Ford Escape, he looked it up and told me $325:00, I told him you got the job just as soon as I get my car back from Kanata Ford.

I got my car back from Kanata Ford and took it to Canadian Tyre. When they started working on my car, I asked the advisor if they could also look at my horn, as Kanada ford had told me that the horn was bad and required replacing, after some time the advisor came to me and asked me to go into the workshop to see the mechanic who then told me that the horn cable was hanging loose, and he just plugged it in and it worked, right off I thought that Kanata Ford was trying to rip me off about this, and went right over to Kanata Ford and spoke to the shop manager and told him that they were trying to rip me off about the horn repair, of course they totally denied this.

When I got home I got my vehicle puchase agreement out and read it, and there clear as daylight stated 84/6000000 Ford premiumcare and chemical protection, I then looked at my Ford extended Warranty contract, and it also states that its for 84 months 600, 000 miles.

I went back to Kanata ford and was taken to financial services manager Mike Hodgins, who took me to his office and immediately started to tell me that I new that this was not what we discussed in his office when I boulght this vehicle, that I new it was for only 60, 000 kms warranty, I told him that I didn't know this and that i don't remember any of what he was saying to me, at this he said to me that he couldn't believe that an old guy like me would stoop so low to lie about this like i was doing, and that I know it was a typo error, I once again said I don't know this, and he flew off the handle and called me a liar, and called me a liar another 3 times after this, and proceded to tell me that he would see me in court. Talk about good customer service, Mike Hodgins is tops in this are tops in this.

I would never reccommend anyone going to Kanata Ford to get any work done or buy a vehicle

Problem started with a Check Engine Light on my 2006 Ford Freestar (well actually the problem started by buying a Ford in the first place, but that is a different story). This was followed by a flashing Check Engine Light and misfiring and rough running. Brought the van into Kanata Ford for a repair. So after $150 to hook up to the computer the result was "Numerous codes but most important is misfire. Memory codes for IMRC is seized". On the phone was told that Ignition coil and cracked intake manifold needed to be changed. Picked the van up 4 days later only to find out from the receptionist (mechanic didn't even have the guts to speak to me) that the manifold was not actually cracked, that it was only the gasket that was replaced ($800). I got extremely frustrated trying to get answers to my questions. I paid my $1400 and left. Then to add insult to injury, on the drive home from the dealership, the Check Engine Light came on again. They simply reset the light. This is the last straw, I will never darken the doorstep of Kanata Ford again. At $150 per hour for labor, I end up dropping a thousand dollars or more each time I go there. From now on, I will make the extra trip and go to Carleton Place Ford, my experience there is like night and day.

Why my frustration level is so high with Kanata Ford:
$800 to fix A/C that blows only cold on the driver in the winter, now 3 months later only blows hot
$17 to replace the led light behind the clock (it's now out for the third time)
$250 each time to replace backup sensors (broken again, doing without it)
Wanted $700 to replace instrument cluster because odometer went dark (I fixed this myself with 25 cents worth of solder)
$900 for an engine tune-up (first and last on I let this dealership do)

June 10th I took my car to Kanata Ford for service and maintenance because of a clunking noise in the front end and pulsating and vibration when the brakes are applied after brief periods of driving. I also requested an oil change and the car desperately needed a tune up. I specifically communicated the front end issues and requested my front rotors and pads be replaced as I already knew there is an issue with the calipers and my rotors are warped hence the pulsating and vibration. My initial complaint about the front brakes does not even appear on the invoice. Before leaving my car I advised them to do an oil change, tune up, complete inspection to find the source of the front end clunking noise and to replace the front brakes, but NOT to touch the back brakes. The front driver side brake pad shows more wear than the passenger side pad a further indication there is an issue with the calipers/rotors, but yet the front brakes passed inspection and it was also indicated on the inspection report the back brakes showed normal wear and passed the inspection. I was also informed my hubs were rusted and needed servicing or they may seize. I was led to believe this was necessary and should be done and would cost me extra. Since when does performing a hub service constitute as permission to replace the back rotors and pads? I specifically communicated from the start I did not want the back brakes serviced. If this wasn’t bad enough when they did the oil change the oil filter wasn't even screwed all the way in and had to be tightened and they didn't even completely refill the oil as the dipstick shows the oil is at the add level. I was charged almost $2, 000 for them to replace perfectly good parts and not fix my initial concern. I should have learned from my last bad experience with Kanata Ford and taken my business elsewhere. I hate to think being a woman makes me an easy target. One extremely frustrated and dissatisfied customer.

I am a single mother and went to Kanata Ford to purchase a vehicle. From day one I got the run around. Once I decided on a used 2005 Kia Sedona, I took it for a test drive. I told my sales representative Russell that the wipers were not working (it would not click to the "intermittent" feature) and also told him that I thought the A/C was not working. It took 5 WEEKS of my vehicle being "serviced" and a number of visits to Kanata Ford. They eventually provided a loaner. On the day I was to pick up the vehicle it still was not ready and in fact the vehicle was delivered to me AT WORK. I had the cell number of my sales rep and again advised him that the issues I had stated were not repaired. He said no problem we will fix it. Now, 2 months have gone by, I have called and left voice messages for my sales rep, my financial rep Steven Lim, , the manager of used cars Phil Dolliver, for the parts and service managers, and even the OWNER Jim Hoddinott, and NO ONE, not ONE person has had the decency to call me back. The issues are, the intermittent wiper function doesn't work, the a/c doesn't work, the oil pan is SOOOO old and rusted it is about to fall off, and the rear indicator (the beeping when you get close to something) sometimes works and soemtimes doesn't. I have called the "warranty" people and what a coincidence, none of these issues are covered by a warranty. My aunt was going to go to kanata Ford to purchase a vehicle, and well, now she has chosed a NON FORD product. I will NEVER EVER recommend Kanata Ford, because they have treated me like my business does not matter, and in fact that I do not matter. So thank you very much Kanata Ford, I have filed this complaint, filed with the Ottawa Better Business Bureau, and will send all of this in an email to the Ottawa Sun, The Ottawa Citizen, CJOH New and to anyone else who will listen to how you treat a single mother who is buying A MINI VAN

My 2011 Ford Fiesta with 27K went in for an oil change, and it was recommended that the brakes be cleaned to maintain their life. Mea culpa for not inquiring as to the cost to clean the brakes, I was struck numb by the $300+ price tag for the cleaning...@149$ for labour, the labour rate was $297. Everyone I know who knows cars has since told me there's no way it takes 2 hours to disassemble brakes and check them. Total cost for synthetic oil change and brake cleaning was $527.

Hi I also agree, I bought a brand new Ford Escape Aug 24, 2009, from Kanata Ford, a 2009 Ford Escape with next to no miles on it (like 60KM or something -- test miles). After just over two months of owning it, the car would not start. I boosted it, and a day later same thing. I took it in. Service dept replaced the battery. The same thing happened three weeks later, again a boost from a neighbour, service could find nothing wrong with it. I took it back. 1 week later same thing. I brought it in again but had it towed in. They acknowledged the dead battery, so clearly something is killing it. They have had the car for close to two weeks now, but still they cannot find the source of the problem. Service has now alerted me they cannot find any problem, and, this is a brand new vehcile. I am asking for a new vehicle, as this one was defective from the get go. I will report back with the outcome of that request. I do not believe I should be in a service loop like this with a brand new vehicle and, I want this dealership to replace the vehicle as I have had it not start on me 4 times in the 4 months I've owned it, with the car being in the dealership for over 3 weeks total now. This is not acceptable for a brand new vehicle that I have paid good money for, nor do I believe this is a service issue. I approached the sales department after the second visit, and I do not believe I have been looked after or taken care of. I hope I hear a different answer when I go in tomorrow to meet with the service manager and the sales manager. I want this dealership to stand behind it's new vehicle purchases and purchasers, it is not right that I be left with a serious unresolved issue like this, one that could jeopardize lives not to mention the lost work hours, frustration, and inconvenience.