Kay Jewelers
Reviews and Complaints

This is a letter I sent to Kay Jewelers. They have still done nothing to help.

Until three days ago I believed Kay Jewelers worked from a place of genuine desire to contribute to the most important moments in peoples lives. I'm disappointed to convey that my recent experience has shown that not only has Kay grossly lost sight of that mission but it has lost sight of simple human decency. I am horrified, hurt, and hungry for communication from the company.
Three weeks ago I brought my engagement ring in to Kay Jewelers at Northgate Seattle, WA to be re-sized. Four days ago I received a call stating that the ring was missing. This ring so carelessly misplaced is an old family treasure which belonged to my grandmother. She was an incredibly important influence in my life and that ring symbolized a 53-year marriage filled with love and commitment more profound than most ever dream of knowing. It was an honor for my fiance to offer it to me and a blessed representation of our future together. And then you lost it.
My fiance and I are devastated over our loss but we are striving to find peace and move forward in our celebration of this special time. In that vein I have been presented with limited possibilities for compensation. Kay has offered me store credit with the option to either recreate the ring or purchase an existing one from the collection. I'm aware this is store policy but I beseech you to think about what this means for me. Instead of wearing a ring I associated with my history and future I would have to wear a ring I could only associate with your company. What makes any diamond wonderful are the memories that surround it. If I accept a ring from you – no matter the size or shape – the only memory I will have is of this experience. Please don't ask me to wear this memory.
I have been to the store multiple times, called costumer service numbers, and left voicemail messages but I've encountered only resistance and silence. This letter is another attempt in my painful struggle for compensation. I see two reasonable options:

1.You have valued my ring at $999.00. I would like to receive that in monetary form so my fiance and I have the freedom we deserve to find a ring that is meaningful to us.
2.If I must choose one of your diamonds I will do so with the condition that it be appraised (at your cost) by a jeweler un-affiliated with Kay. After my experience I went online and looked at other customer reviews. Web Sites are crawling with complaints about the quality of your work. This leads me to further doubt the competency of your company. As a result an appraisal is necessary so I may be certain I'm receiving the full value of compensation.

Lastly, I urge you to re-think the manner in which you treat costumers. At every point I have been met with people who did little more than spout back policies, offer hallow apologies, or informed me of the “rarity” of the situation. While fine, tooting that particular statistical-horn is cruel and unhelpful. There's a phrase I keep hearing from associates: “We are human, too.” It's a lovely thing to say, but if you lack the compassion to make a sincere effort at helping someone, it's only an empty sentiment. This cold, flippant treatment of my grief feels intensely more unsettling than the loss of my cherished ring. Mistakes happen; they are forgivable. It's not their absence but the willingness to correct them that make a person, or a business, respectable. Unfortunately, in this case the effort to make amends feels inadequate, insulting, and utterly appalling. So while the options I propose may not be your store policy I hope you will consider them regardless. Policies are created to protect you legally. They are only your baseline; your minimal, committed requirement. However, they do not prevent you from examining individual cases; especially ones as “rare” and as grievous as this one. I implore you to re-examine my situation and ask that you act as a caring human being would.

Regretfully,
Hannah

Recently went online to apply for jobs, and came up with Kay's website, and under careers it was a job opening in one of the stores in my area, i was happy so I applied and also went there to apply in person, I had experience and very knowledge about diamonds and jewelry. stayed around for while I was waiting for the manager to arrive, and looking for something to buy, and the sales associate one of them had no idea which one was garnet or ruby?, and she works there I wondering how can she be working, so the assistant manager schedule the interview that Monday I went there for my interview, when I got there the manager gave me look and with a tone she told they weren't hiring at all, which i explained it was kays web,
and confirmed couple days ago with his assistant. he ask to be transfer to another store due to the same problem, the manager was turning down applications from Whites or Hispanic only black like her,
the point is when she look at me notice Am not black!, all the employees are African American, am not racist, but it was obvious she wanted another black person, those people in there with no experience in jewelry, and also rude, my friend went looking for an inexpensive gift under 100 the sales person refused to help and kept showing things over 300, they ignore my friend with an attitude like my friend did not have money, and also no one wants to go there because, sadly you feel that u did something wrong to them, and their attirude.
Kays Jeweler should know about this, for them to say are not hiring just because am not black that is discrimination!
and I have beautiful friends African American and also they are mad for what happened to me. I speak 3 languages, smart, but not black?, they have a problem and issue, the manager should not be there and be a racist, and sad my friend called today and ask if they where hiring and they told her YES!, I am thinking to file a complaint for discrimination

I was proposed to in September of 2010 with a beautiful solitaire, princess cut, white gold engagement ring. There were 3 tiny little little occlusions in the ring that only I would have noticed. One tiny brown speck in the center and two tiny brown specks in each of the top corners. But they were hardly noticable at all, and I didn't care, I loved it. My boyfriend at the time did a wonderful job choosing the right ring. We were happily engaged for about a month and then I noticed that I could here my diamond shaking when I moved my hand. Luckily my fiance was smart enough to get insurance. Or so we thouhgt. I sent it in hoping I would get it back in time for Thanks Giving. I really wanted to show all of our family members my new ring and my wonderful new fiance. But low and behold the "Repair Shop" cracked my diamond while tightening the prongs. So I had to wait until they could ship me a new diamond to replace the one THEY broke. That took at least another two weeks. I could not even begin to tell you how excited I was when my fiance finally pulled my ring out of his pocket and I got to wear it again and have it for Christmas, since I didn't have it for Thanksgiving. I went through the night waiting to get home and see it sparkle in the light. Except for when I got home and saw it in the light I noticed this big, huge crack in the center of my diamond, it still had that crack in it. Furious, I brought it back into to Kay Jewelers and explained to the lady what I had observed. She told me that it was not a crack it was an occlusion. I told her I would like it if I had the same kind of occlusion that my ring had before. She told me that she could send it back in and see what they send back. I was glad to have the diamond replaced but sad that my new promise date was December 29... FOUR DAYS after Christmas! Holiday number 2 gone. Waiting impatiently a week after my promise date, I finally gave them a call friday January 7, to find out they had a diamond for me to approve. FINALLY! So I went in and gave the diamond a looksy to find out that it was the same huge crackly occlusion. This time blazing with fury, I told her that if I don't get the same looking diamond I am finished. She gave this number to call [protected]. I spoke to a man named Jim who proceeded to tell me that he had to call the store and the shop and that he would give me a call at the beginning of the following week with a reason for me to stay. Now it is friday of that week... No call. I called the local store that I have been working with and asked how I can get my money back. She told me that she was personally talking the diamond room to get me a good diamond, and that I can still call and ask for my money back and to give her call to tell her what happened. So I then called Jim and told him that I wanted my money back and he told that is impossible. I'm past the 60 day policy... EXCUSE ME! I didn't have my ring for 60 days before I had to send it in for repairs. He also told me I have to deal with what they give me it is the same quality. BULL! I told him he never called me back and he continued with, "Well I couldn't help that I was out all weelk ill. OK?" I could hear his neck jerking with attitude. He is the most rude, sarcastically appologetic "Customer Service Rep" ever. I don't care that he was "sick", He was in today. He could have called me then. This whole thing is bull, I shouldn't have gone, Thanksgiving, Christmas, New Year's, and my birthday with out my engagement ring like I did, all thanks to Kay Jewelers "Repair Shop". I am only going to be engaged once and I will never get that time back to remember showing all my loved ones my ring. Every Korrupt Krime Begins with Kay.

We purchased and expensive engagement ring. Ring was sent back for repairs twice, due to loose stones. Then, ring was sent in to have the 3 bands soldered together, and came back unaligned, had to be sent back. When we went to pick it up, ring was damaged with cut marks all over band. Was sent back, again, to be refinished. Kays would not replace ring, after damaging it themselves, twice in a row. Now, they won't even clean it, because they say the diamond is chipped.

They want over $1.000 to replace diamond. They claim that it was not taken in for 6 month checks, when we were constantly sending the ring in for repairs, that thier repair dept. actually caused!

Now, we call the complaint dept., and all we get is, You signed off on it. The supervisor on duty refused to even speak with me on the phone.

They claim we didn't bring it in every 6 months for inspection, when it was constantly being sent back for repair from damage they caused.

Now, they have no records in the store of some of the times it was sent in, or so they say. They customer service said that they had a lot of customers, and could only keep records for so long. Are you kidding me?

Kay Jewelers — I was proposed to in September of 2010 with a beautiful solitaire, princess cut, white gold engagement ring. There were 3 tiny little little occlusions in the ring that only I would have noticed. One tiny brown speck in the center and two tiny brown specks in each of the top corners. But they were hardly noticable at all, and I didn't care, I loved it. My boyfriend at the time did a wonderful job choosing the right ring. We were happily engaged for about a month and then I noticed that I could here my diamond shaking when I moved my hand. Luckily my fiance was smart enough to get insurance. Or so we thouhgt. I sent it in hoping I would get it back in time for Thanks Giving. I really wanted to show all of our family members my new ring and my wonderful new fiance. But low and behold the "Repair Shop" cracked my diamond while tightening the prongs. So I had to wait until they could ship me a new diamond to replace the one THEY broke. That took at least another two weeks. I could not even begin to tell you how excited I was when my fiance finally pulled my ring out of his pocket and I got to wear it again and have it for Christmas, since I didn't have it for Thanksgiving. I went through the night waiting to get home and see it sparkle in the light. Except for when I got home and saw it in the light I noticed this big, huge crack in the center of my diamond, it still had that crack in it. Furious, I brought it back into to Kay Jewelers and explained to the lady what I had observed. She told me that it was not a crack it was an occlusion. I told her I would like it if I had the same kind of occlusion that my ring had before. She told me that she could send it back in and see what they send back. I was glad to have the diamond replaced but sad that my new promise date was December 29... FOUR DAYS after Christmas! Holiday number 2 gone. Waiting impatiently a week after my promise date, I finally gave them a call friday January 7, to find out they had a diamond for me to approve. FINALLY! So I went in and gave the diamond a looksy to find out that it was the same huge crackly occlusion. This time blazing with fury, I told her that if I don't get the same looking diamond I am finished. She gave this number to call [protected]. I spoke to a man named Jim who proceeded to tell me that he had to call the store and the shop and that he would give me a call at the beginning of the following week with a reason for me to stay. Now it is friday of that week... No call. I called the local store that I have been working with and asked how I can get my money back. She told me that she was personally talking the diamond room to get me a good diamond, and that I can still call and ask for my money back and to give her call to tell her what happened. So I then called Jim and told him that I wanted my money back and he told that is impossible. I'm past the 60 day policy... EXCUSE ME! I didn't have my ring for 60 days before I had to send it in for repairs. He also told me I have to deal with what they give me it is the same quality. BULL! I told him he never called me back and he continued with, "Well I couldn't help that I was out all weelk ill. OK?" I could hear his neck jerking with attitude. He is the most rude, sarcastically appologetic "Customer Service Rep" ever. I don't care that he was "sick", He was in today. He could have called me then. This whole thing is bull, I shouldn't have gone, Thanksgiving, Christmas, New Year's, and my birthday with out my engagement ring like I did, all thanks to Kay Jewelers "Repair Shop". I am only going to be engaged once and I will never get that time back to remember showing all my loved ones my ring. Every Korrupt Krime Begins with Kay.

I stopped in with a friend and we were helped by a WONDERFUL sales lady named Jessica. She is the ONLY positive aspect of my recent visit to that store. She was amazing and just about had me talked into a nice ring. She sadly had to leave as it was the end of her shift (it seemed like maybe she'd be in trouble if she stayed any longer) so she unfortunately referred me to another sales lady.

I was told I could actually take the ring home to show my husband before I decided to order one since I was a previous customer (I was planning on having one ordered in white gold instead of the yellow it came in). I was told I needed to update my account, and she starting asking questions to do so. While she was asking these questions I decided against taking the ring home to show my husband, and told her I would just come back in the morning and bring him along.

Shortly after that another lady who had been standing there this entire time got on the phone, then started asking me if my work number was correct, because the person answering didn't know who I was. I had no idea why she was calling my work to begin with, and had no idea who she could be talking to as it was a Saturday evening and the office was closed. It turns out she was calling my supervisor (who had the office phone forwarded to his cell phone) asking if he knew a "Ms. X" (which was my MAIDEN name that he does not know me by, after I had just given them my "updated" name a few minutes prior to that!) He said they called him 3 times in a row and never identified who they were or why they were calling! I had to explain to him what was going on, completely embarassed, and apologize to my supervisor.

I could not believe that "updating my account" was actually them running an unauthorized credit check! I WAS NEVER TOLD THEY WERE GOING TO DO A CREDIT CHECK, AND WOULD NOT HAVE AGREED TO IT IF THEY HAD. I was only told my account information was being updated and even if I was going to purchase something it would NOT be on a Kay's card or any type of Kay's payment plan. To add insult to injury I received a letter in the mail yesterday stating that I was denied credit because my employement couldn't be verified!

Sadly for Jessica I nixed the idea of going back the next day after this ordeal. The other ladies that "helped" me were cold and snooty, and did not communicate well at all, with me or each other. I am extremely disappointed by the service I received and furious that my credit was checked without my knowledge or approval. I have a great credit score, and I only hope this has not hurt it. I will NOT be going back!

My husband purchased a gift certificate from Kay Jewelers. Things changed and now we have no use for the certificate. When we wanted to return the gift certificate they told us that they cannot refund us the money. In their return policy there is nothing that says that a gift certificate cannot be returned. It says only that the refund will be given in the form of a check if the cash is not available (we used cash). What a scam of a company! I am going to write an official complaint, and I don't care how long is going to take, I am going to get my money back.

my husband purcxhased a wedding ring set for me on 8/14/10 at the kay jewelry store in poughkeepsie ny with our jared credit card we have been making payments since then on our purchase ..i noticed that the diamond fell out of my band on 12/11/10 so i notified kay's and the man that i spoke to told me to bring it right in and that they would exchange it for the same ring so me and my husband went up to kay's in poughkeepsie the man was busy with another customer so the other employee female just got back from break and told me and my husband she will be right back to take care of us in the meantime the manager that sold us the ring was with another customer she had no idea what was going on anyhow thw female employee returned and we explained that we had just purchased the wedding set and the diamond should not have fell out she agreed and said that she would replace it at that moment on her way to walk over to the ring case she say's oh wait i'd better ask my manager first she interupts her manager with the other cutomer her manager looks at me and my husband and relizes that we were afro american and tells her female employee to call customer relations i asked why did they have to take us though all the hassle we have a good policy we paid for the replacement plan if anything shpuld happen to the ring the female employee say's to me and my husband how many times has the diamond fell out we looked at her and said this is the first time she assumed that we had been taking the diamond out of the ring anyway the manager was very nasty and said all i can do is send it out for repairs and you won't get it back until new years eve she called customer relations to see what they were going to say about the situation i really feel that me and my husband should not have to be put through that kind of discrimanating abruse.from anyone. i would like something to be done first of all the diamond should not have fell out from the beginning i only had the ring for 4 months please email me back asap on this matter my email is [protected]@yahoo.com my name is mrs james h brown 3rd

I had received a Love's Embrace necklace with a silver chain for Christmas one year ago. Recently the chain on the necklace broke. I had a full coverage lifetime warranty on the necklace, so I took it to the store to have it fixed and they told me that the link on the chain would be repaired and that it would be about three weeks before it would be finished. The store called me yesterday and told me that the necklace was fixed so I went to pick it up today. When I got to the store and the sales associate got my necklace, I looked at it, and the chain was black and looked like someone had welded it together. Instead of fixing the link in the necklace, they just solder the chain and it had a big lump in the place where it had broke. I looked back at the associate and told her that that was not what I wanted done to my necklace and that I was not taking it home looking like that. She told me that she could send it back, but it would probably come back looking the same way, and I told her that that was unacceptable, and if that was the case then I would be expecting a new chain since mine would be ruined. She then told me that if it was her that she would just buy and new chain and I told her that I was not going to buy a new chain because they had ruined mine, and that my warranty covered that. She proceeded to be rude and fill out my repair form and send it off.

I went to Kay for the first time to buy an engagement ring. I had a 1.5 carat center already and wanted 4 pink diamonds added to a band that i was going to buy there. the center stone was in a ring already and we wanted to replace the center in the existing ring with a ruby. I also traded in a 1/2 carat diamond for the band but they had to take it out of a ring. I went ahead and bought a 1 carat wedding band to go with it as well as one for myself.

They Said it would be no problem to do everything but they needed time to find the pink diamonds. I asked if they could put some pink sapphires in it that look good unitl the pink diamonds came in and they said no prob. It was an issue because the diamonds were set in a channel and they said it would cost extra but they would cover it. I was a little unhappy at the customer service at this point because they all seemed rude and talked down to my fiance and i like we didnt know anything about jewelry or money.

After 3 months (YES 3 MONTHS) i recieved a call that the rings were in and done. I recieved the engagement ring and both bands. I asked where the other 2 rings were and they didnt know. I looked at the engaugement and it looked like costume jewelry. The pink sapphires looked plastic and probably the lowest quality sapphires they could find on the floor. There was also a sapphire in the band and it looked the same way. The band and the engagement rings were different sizes when they were supposed to be a sz5. One was about a 4.5 and the other a 5.5. My band looked okay at first but i tried it on and it was too small (i'm a sz 7.5) as it was about a 7. The channels on the engaugement were not straight and had metal on the diamonds and the channels were wavy.

We sent it all back for rework. About 2 weeks later i get a call that "your rings are in" so i go up there and they are the other two that were missing.. The ring i traded the stone in was beat up, scratched, and it looked like someone took huge pliers to take the diamond out and the ring was ruined. The other ring looked good with the ruby in it but thats all they did to it.
I asked where the other ring and bands were and i was told they were being worked on and they didnt know when they would be in. I complained about the ring being torn up and i was told that they send their jewelry to a third party jeweler and there was nothing they could do.

2 More weeks i get another call for the rings..

the channels looked better but the pinks were un touched.. We gave up and decided to wait on the pink diamonds to come in before they messed it up any more. Tried it on and mine barely fit, probably a 7.25 instead of a 7.5 but frusturated we just placed it in the box. My fiance tried her rings on and guess what.. still didnt fit.. the band needed pinks too so we just placed it in a box and forgot about it too.. Sent the engaugement ring back because it was now to big and still not the right size..

Let me note that we have both bought several rings and we know our size!

5 weeks later (YES 5 WEEKS) we get a call that the ring is in. We go in and she tries it on .. Guess what, its even bigger than it was before. We complained about the 1 month wait time for the jeweler and the quality of the work but again we were told that they had to send it to that third party jeweler and there was nothing they could do for us but have it reworked once a month until it was right. Pissed off we gave up and she wore the ring with tape around it so it would fit.

oh and still no word on the pink diamonds other than the guess that it was going to be around $7k for all of them and the work to be done.

I decided to go to Helzbergs (always happy there but they wont buy diamonds like Kay did) to get my pinks. In 3 days they had top quality pink diamonds in. We looked at them and paid for them. they were $4k instead of the $7k Kay told us. but we arent finished yet!

The rhodium plating didnt last 3 weeks before her ring was yellow. I have never seen this happen so quickly!

I go to buy another band for her ring but Kay wont take back the one they screwed up because it had been modified.. Yes, they modified it by placing the pink sapphire in it and now wont take it back. We complain for 3 days. On the third day we just figured to buy another band from them and switch out the modified one because "the width wasnt the same." Customer is always right so we finally get them to take it back and replace with a new one with all diamonds but only after they complain that they are taking a loss because the cost of the sapphire os less than the diamond. I just tell them that it was all theirs and i didnt pay more or less for the crapy plastic looking sapphires. It all pans out.

We take the 2 new bands and the engagement ring to Helzberg and they size everything, solder together, and place the pinks diamonds in the channel for $350 and it was done in 9 days. We see it and it looks like it should, a $13k ring! I was amazed at how it looked and it didnt look like costume jewelry anymore! Its been about 8 months now and it still looks good, rhodium still looks good, and we will never buy or let Kay work on anything again.

But first, we get married! Thanks! ;-) My ring is still the wrong size, and i noticed it is egg shaped and not round. I had never worn it before and we didnt think to have it worked until the day after the weddign when i noticed it (it was in the box the whole time). I look at it and the shank looks like a chevron rather than the ring looking like a band. The inside has very deep scratches going through it and it actually makes it rough on my finger when it moves. There are flat spots and dings on it from the jeweler and after 2 weeks of wearing it, looks yellow.

We will be taking my ring to Helzberg to have them fix it. They have quoted $300 to replace the shank and for everything repaired on it in less than 1 weeks time.

It juse reminded me to tell everyone not to shop at Kay because they dont care about their customers or the quality of the product they sell. They only care about gettign their garbage out of the case and out of the store. If you're in the Wichita area, go to Towne West mall and shop at Helzberg Diamonds! they have a GREAT jeweler and will work with you!

This is what I wrote to their customer service dept after my experience there!

I wanted to inform you that the customer service I have experienced in your store was by far a disappointment. I am a sales manager myself and never experienced customer service as bad as your Tanforan location in San Bruno. My friend and I went there on Tues. July 27 to purchase a ring her sister. Upon getting there we were not greeted by anyone, no one assisted us at all! We waited for over 15-20min before I had to walk up to someone to get assistance. Then upon finally getting an associate and asking her if she could show us the ring her sister wanted she became very snappy and pushy. Not giving us a chance to look at the ring only focused on getting us to open an account. I do understand pushing sales and trying to make something happen with the customer, but in no way should you repeatedly nag a customer to open an account after she has told you no over five times. Then once my friend told her she wanted to pay in full the associates whole demeanor change and she tried to convince her that she needs to save her money and open an account. After this another associate comes out (who was not there to greet us or help us earlier) and then starts to ask me if I have an account and if I would like to open one and when I decline you can see her get an attitude and she then became even more aggressive with me and continued to ask until I had to give her a stern NO! I feel your company should know this because you did lose a sale that day because of two overly pushy, aggressive, and not well trained associates. I hope your company looks into a new training program or into hiring new associate that know how to control their attitude and know how to interact with customers in a manner that makes them want to come back again and not write a letter to customer service. I was not able to get their names, nor when I asked for a business card would they give me one. We were in that location at around 8pm that day and it was an Asian lady who finally came over to us first and then a Caucasian lady who had the attitude with me. I really hope you take this letter into consideration because I am sure me and my friend were not the only ones who were treated like this.

My husband bought our wedding rings from Kay Jeweler last April right before our wedding. Here it is over a year later and he has bent his ring and we need to use the warranty for a repair. He takes in his ring and is told that it isn't the 14k gold 4mm band that it is actually a sterling silver 4mm and cannot be repaired. Needless to say we are pissed because we spent $200 on a white gold band only to find out it is not what we paid for. The manager tells him there is nothing he can do and we need to speak with corporate. Corporate tells us that they don't sell sterling silver bands so they can't verify that we aren't trying to scam them. They can try to get us half off of a new wedding band though, because you know the first thing I want to do is buy more jewelery from a store that has already sold me something fake.

My Sterling store District Manager; called me a yellow ignorant monkey; banana, among other slurs just to harass and intimidate me and tried hard to make my life miserable since I was recruited by her and did not stay in her good side. I was threatened that if I did not stay in her good side my job is fried which is true. My Sterling Store Manager; actually fired me in wrongful termination just because she doesn't like me personally also denied me to get my hourly wages to be paid as I was promise a $15.00 an hour ever-since she hired me working for Sterling Company which she owed me from the beginning as she did not paid me that money.
I complaint to sterling Human Resources about how I was treated very nasty by my Sterling Store District Manager but the Sterling Human Resources did not believe me instead I was called a lot of derogatory names even though I was the top sale person. I have research about Sterling Company; and I have found I am not the only Sterling Employee who been treated like from the third world country as there's more but yet I was accused that even my JB Robinson Store Manager dislike me; when my JB Store Manager even wrote me a wonderful employee recommendation that indeed I am an excellent worker. My JB Store Manager likes and love me and we get along fine and we work together side by side and I did not understand that when the Sterling Human resources wrote me a letter said; the reason I was terminated because I do not get along with my JB Store Manager. When I called personally my ex JB Robinson Store Manager said; she never said anything bad or derogatory about me and the Sterling Human Resources did not listen to her and did not honor what she said about me that indeed I am an excellent worker. I was falsely accuse and maliciously attack by slander; libel and defamation of my character by saying I am a trouble maker when I am the one who is an excellent team player. The only reason that the JB Store Assistant Manager do not like me as I sell more than her and the JB Robinson employee; but my JB Robinson Store Manager can testify with that as I work with her side by side almost 95% of my schedule I work with her unless her husband is in the hospital and she could not work due to her husband illness but other than that I always work with my JB Robinson Store Manager therefore; if my JB Robinson Store Manager says personally she never hurt me or tell the JB Robinson anything derogatory then I believe her as she told me face to face that she would never do that ruined me to Sterling Human Resources. When I told the Sterling Human Resources that I have talk to my JB Robinson Store Manager; that it is not true that my JB Robinson Store Manager; says what they says in writing that I am a trouble maker then they hang-up on me. Then when I went to Un-employment office they said it again that I am a trouble maker which I thought it's another defamation of my character and slander; Sterling Human Resources actually trying to destroyed me to get a future employer. The Sterling disparaging comment is very hurtful as it is actually hurting me to get another employer I was attack again maliciously by all their false allegation. What I do not understand; the Sterling Human Resources that even management said; I am a bad employee but how can they say that when my JB Robinson just wrote me a letter of employment recommendation saying I am an excellent employee. I do not understand why the Sterling Human Resources would say that and my JB Robinson Store Manager says different. Anyhow; I pasted a copy from other site that indeed these kind of discrimination exist not only me. I believe my Sterling Store District Manager has something to do with my lossing of my job. It is ashamed as this is the lady who recruited me just because I did not stay in her good side she destroyed my job. The Sterling Human Resources; knows that I am not the problem but they use me as an escape goat and single out.
The Sterling Human Resources; did not fired those who were stealing my sale the JB Robinson Assistant Manager from middle east and the other Asian Employee but they fired the black american especially the JB Robinson black handicap sale employee. The JB Robinson Assistant Manager did not get fired even though she was the one whose stealing the sale of my JB Store Manager and the rest of employees specially my sale. They not even counsel her but let her continue what she is doing stealing our sale. I was single out as I speak up for the wrong doing that the JB Robinson Store assistant manager doing by stealing most of my sale. The reason the turn over is high in JB Robinson is that the JB Store Assistant Manager always pushing away new JB employees when they can sell more than her. The JB Store Manager was sick and while she was having a sick leave for two weeks the Sterling Store District manager was interviewing new store manager applicant knowing our JB Store Manager husband is ill too and also; threatened to loss her job if she speak out for me. The Sterling District Store Manager; treat our JB Robinson very nasty as she is the best and excellent JB Robinson Store Manager and she does not like her personally and treated her very nasty just because my JB Robinson treated me special. So sad; that the JB Robinson or Sterling Company cahnges and fired their employees like a pair of under-ware they changes it almost every other 3 - 6 months. I was treated very nasty by my Sterling Store District Manager and called so many different kind of slurs and no Sterling Human Resources believe me even though I was harass and bullied my coworkers at JB Robinson because I sell. Instead all my words are twisted and made me the wrong employee. I was single out and discriminated because of my National origin and because of my Ethnic back ground. i was wrongfully terminated! I was assaulted by my coworker and the Sterling Human Resources did not help me instead they get rid of me and the person who assaulted me continue to work in JB Robinson.
Here's the proof that indeed these kind of behavior of Sterling Company do exist. If you do not believe me please investigate to the internet there's more about Sterling Company. Cohen Milstein Files Class Action Lawsuit Against Sterling Jewelers WASHINGTON--(BUSINESS WIRE)--The law firm of Cohen Milstein Hausfeld & Toll, PLLC, co-lead counsel for the plaintiffs, announced that it has filed a class action lawsuit in federal court in the Southern District of New York on March 18, 2008 on behalf of 15 current and former female employees of Sterling Jewelers, the nation’s largest chain of jewelry stores. Sterling Jewelers was charged with committing widespread sex discrimination against its female retail sales employees. “While Sterling Jewelers sold more than $ 1 billion in jewelry last year, it failed to pay the women behind the counter the same wages it paid men and failed to offer them the same chances for promotion.”
Sterling Jewelers operates more than 1300 stores located in shopping malls and centers in every state in the nation. The stores operate under at least 12 retail brand names, including Jared The Galleria of Jewelry, Kay Jewelers, Belden Jewelers, JB Robinson Jewelers, Marks & Morgan Jewelers, Weisfield Jewelers, Osterman Jewelers, Shaw’s Jewelers, Rogers Jewelers, LeRoy’s Jewelers, Goodman Jewelers and Friedlanders Jewelers. The suit was filed by 15 current and former female employees who have worked at stores located in New York, Florida, California, Texas, Indiana, Missouri, Massachusetts, Nevada and New Jersey. The suit claims Sterling Jewelers has engaged in a pattern or practice of sex discrimination by denying female retail sales employees equal opportunities to be promoted into and within management jobs, and by paying them less than men performing the same work, at the same levels, in the same stores and at the same time period. The suit seeks fundamental changes to Sterling’s personnel policies, as well as awards of earnings and benefits lost because of discrimination and compensatory and punitive damages. "While Sterling Jewelers sold more than $ 1 billion in jewelry last year, it failed to pay the women behind the counter the same wages it paid men and failed to offer them the same chances for promotion." said Joseph M. Sellers, a partner in Cohen Milstein Hausfeld & Toll, PLLC and co-lead counsel for the plaintiffs. Sam J. Smith, Burr & Smith, co-lead counsel said, "It is outrageous that female employees with similar experience were hired for several dollars per hour less than male employees working in the same job in the same store." "Sterling treated female employees as second class citizens in their promotion practices as well and gave preferences to men who were significantly less qualified, " added Tallahassee attorney and co-lead counsel Thomas A. Warren. After examining sworn charges of discrimination filed by the plaintiffs and reviewing statistical analyses of Sterling’s workforce data, the U.S. Equal Employment Opportunity Commission (EEOC) found reasonable cause on January 3, 2008, to believe Sterling subjected its female retail sales employees throughout the company “to a pattern or practice of sex discrimination in regard to promotion and compensation.” The plaintiffs’ attorneys have established a toll-free number for individuals who have information regarding the allegations or who want information about the lawsuit; that number is [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting. Sterling Jewelers is a wholly owned the UK-based company Signet. It is traded on the NYSE as SIG. A copy of the Sterling complaint is available on www.cmht.com.
For additional information, or to speak with attorneys on the case, please contact Deborah Schwartz at [protected]@mediarelationsinc.com.
Contacts For Cohen Milstein Hausfeld & Toll, PLL Media Relations Inc.
Deborah Schwartz, [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting
Cell: [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting
Fax: [protected]
[protected]@mediarelationsinc.com
www.businesswire.com/.../Cohen-Milstein-Files-Class-Action-Lawsuit-Sterling - Cached
STERLING JEWELERS SUED FOR SEX DISCRIMINATION
Sep 24, 2008 ... Federal Complaint Process · Discrimination by Type ... In its suit, the EEOC asserts that Sterling Jewelers pays its ... Sterling Jewelers intentionally discriminates against female retail sales employees by maintaining a system for making ... and recognized names, such as JB Robinson Jewelers. ...
www.eeoc.gov › About EEOC › Newsroom › Press Releases - Cached - Similar

Sterling Jewelers biased against women, lawsuit says | cleveland.com
Mar 19, 2008 ... A class-action lawsuit accuses Sterling Jewelers Inc. of widespread ... and could entail a class of up to 20000 current and former employees. ... Jared the Galleria of Jewelry, Rogers Jewelers and J.B. Robinson Jewelers. ...
blog.cleveland.com/.../sterling_jewelers_biased_again.html - Cached - Similar

Sterling Jewelers biased against women, lawsuit says
Published: Wednesday, March 19, 2008, 5:28 PM Updated: Wednesday, March 19, 2008, 5:29 PM

Four years ago I got engaged to someone, and he got me a ring. Kay Jewelers had informed us that the ring had real topaz and diamond chips, and that it was 15 karat gold. Things didn't work out, and it was at the bottom of my drawer for a few years. I have now gotten re-engaged, and I decided it was time to get rid of it. Well, guess what? I was informed from 3 jewelry specialists that it was not 15 karats, but 10, and that there were no diamonds in it whatsoever. Here's the kicker: the topaz (which is my birthstone), wasn't my topaz at all. It was a cheap quartz stone. I just sold it to the highest bidder...and got 20 dollars.

I used to be a dedicated Kay Jewler shopper.I picked out a diamond and setting and the jewler on site was supposed to make the ring. This was a special ring to replace a broken wedding band for my husband. When I picked up the ring, the diamond was NOT the diamond I picked out. When I complained about it..I was told "that was the diamond that I picked out and since I already paid for it there is nothing I can do about it now"! I had 3 rings that I had sent away to have extra gold added to the bands. One of my anniversary bands came back and the next day a diamond fell out. Sending it back 3 times.. they kept replacing it with a Carbon filled black diamond. After repeatedly sending it back to get it replaced I didn't get this ring back for 4 months.. finally got it back with very little help from the staff. There answer was they don't have control over what the repair man puts in the rings. They kept pushing off the fact that the diamond was very very discolored and it did not match my other diamonds in the same ring. Why would the "diamond store" not be able to control the quality of work done to their jewlery.. do they just not care? Then my wedding ring had filling added to the band as well and this made the whole ring a size and 1/2 smaller. So I had to send that back as well. I got my very very expensive wedding ring back and it now has a very obvious yellow tinge to the main 3/4 carat diamond. I was so upset and livid, but the sales people and managers kept saying.. they don't just have loose diamonds around in the repair shop, they have to order each diamond they replace. They wouldn't just switch out your diamond. Why is it yellow now when it was not yellow when I dropped it off! I was so sad, I cried all the way home. I've had this diamond ring since 1995 and I know my diamond. This is not the same diamond! I live in Victoria Texas and the Kay Jewlers is the one at the Victoria Mall. Needless to say.. if I didn't purchase a warranty I would not ever step foot back in that place. I will however NEVER EVER purchase another piece of jewlery from Kay Jewlers again!

I have been to Kay Jewelers store at Mall of louisiana, Baton Rouge LA to buy a ring for my Fiance. The Sales Person whose name was Keith sold us the ring with the commitment that if we buy that day then we can come back after a week to collect our ring and he will return our 10% amount as they are starting a sale within a week and he can give us a cash back. There was another lady as sales person with him. I paid the full amount for the ring and When I went there after a week to get the ring. To my biggest surprise the Store Manager Kim denied to honor the sales persons commitment and was really rude. She ignored both her sales persons who were present there and who confirmed that they offered us 10% cash back. I have never seen such a rude and unethical Manager for who customer care is nothing and she can compromise loosing a business then honoring the commitment from her own sales team.

I will never recommend anyone to buy anything from Kay's as I can't trust their support and commitment of service and products.

If i could give this 0 stars i most certainly would. DO NOT EVER SHOP HERE..EVER! this is the most ridiculous excuse for a jewelry store. the people that work in the stores are rude and you would think corprate would have better service but they are even worse! long story short, i bought a ring in october of 2009 and got it sized that day. when i got it back 1 of the diamonds was missing so i had to send it out again to get replaced. i pick that one up in mid november and it was fine...for a little while. i went to get it cleaned at the store around christmas time, the woman said she couldnt because not 1, not 2, but EVERY SINGLE DIAMOND WAS LOOSE! and its not like its always getting banged around or anything to where it could be my fault, especially in a short time. so i had to send it back in again. i picked it up again in mid january and much to my surprise another diamond was missing when i went to get it. by this time i called corprate and the manager had them special order mine in hopes that it would be better. they ordered it in mid january, it wasnt available for pick up until april 12! well what do you know, april 20th im bringing the ring in again because surprise surprise another diamond fell out. so the manager in corprate tells me to bring the ring in so the can see if its "merchandise quality, " seriously what else could the problem be? its now may 1st, it was supposed to be back in the store today so i call them to find out whats going on, now they are telling me that the earliest it will be back is 4 days from now! really people come on! how are you still in business! they keep telling me i can exchange it. why the frig would i wanna exchange it after all the problems i have had with this one?! i tell them i want a refund and they say i cant because its been more than 60 days. really!? why dont you look at the records and tell me how many days i have actually had the ring in my posession. i can tell you it definately hasnt been more than 60 days. so basically this comany is crap!

My husband purchased a 1-carat diamond engagement ring set in platinum in 2007. In late March/early April 2010 I took the ring into our local Kay Jewelers store to have it repaired. When it was returned two weeks later, we discovered it was no longer platinum, but white gold. (It is noticably lighter in weight, and the metal has a different look to it as well.) Both the store and company seem to have no records of previous metal type. When we first contacted the store from which we bought the ring they told us that it was just marked down wrong on the receipts and records, which is why our receipts have the wrong information as well. The assistant manager claimed she had personal notes about our order, and insisted it WAS supposed to be platinum. After talking with headquarters however, she changed her story and claimed she had never spoken to us before. A manager with the company did discover a difference in information on the documents. Some said the ring was yellow gold while others said white gold. After further inspection, we found out that the I.G.I. Certification code on our diamond did not match the code on our certification papers that were given to us at time of purchase. We were given the wrong diamond, but it is poorer quality and worth less than the one we chose at the store in 2007. Because we have the wrong certification papers, we have no proof the diamond in our ring is actually ours and would not be covered if lost or damaged. The date on the I.G.I certification paper clearly states that paperwork was re-issued after we purchased our ring, so the store knew there was a mistake made, yet we were never informed. The ring has also been inspected twice a year, every year, since we purchased the ring, and not once was the mistake detected. (Or at least, we were never informed.) No one can give me an explanation for this mix up. They have offered to give us a new diamond, but obviously they can't give us the one we picked out and paid for. I asked for a full refund, which they're refusing to give because we purchased the ring using a trade-in. They will only give us what we paid for the ring, and the other half can be used to pick out another piece of jewelry in the store. Technically, we paid for this ring, whether it was as a trade in or not. Second of all, why in the world would I want another piece of jewelry from their store? If I accept a new diamond, I will still have to deal with their company for cleanings, inspections and repairs. This is their mistake, and they've admitted it to me several times. This isn't the product we picked out and paid for. We feel that the company has deceived us, and are trying to cover up their multiple mistakes with lie after lie. I do not trust Kays at all. I have contacted the Better Business Bureau and our state's Attorney General. I also sent a certified, restricted delivery letter to the CEO of the company, though I doubt I'll get a response. I hope this gets resolved; I can't even look at my ring now without getting upset.

I had a store manager ask me about my purchases/returns from other stores when I called her to see if they still had a ring I was interested in buying. Was this person looking in my personal account without my consent or knowledge? I did not ask anything about my account when I called...she simply stated I see where you bought and returned from two other stores. I felt like I needed to explain to her for no reason that both places had damaged the pieces after setting my diamond both times so I didn't accept defective jewelers work. I called the corporate office to which I was talked to a bit rudely. They told me that no employee should be able to access my account with out my consent. The store manager lied when corporate called her and stated she was reading from a paper she had in her store. She did not have paperwork from the other stores I'm sure as it has nothing to do with her store. They refuse to call back with any follow up so you never know if any disciplinary action is taken. I was told "it is handled internally" and for privacy reasons I will not find out the outcome. Oh yeah, what about my privacy?

My fiance bought my ring around Christmas at a Kay jewelers in wanatchee WA. We went back to get a matching Leo wrap we both liked. They didn't have white gold but the manager said we could buy yellow gold so we could use our rewards before they expired and exchange it for white when it came in. She said she would call us in a couple weeks to let us know when it would be in but promised it would be in by atleast April. Our wedding is in June. She never called, we called her she had no clue when it was going to be in. We were coming up on our 30 days to return and didn't want to get stuck with a yellow enhancer for a white gold ring. While visiting our family in western WA we went to the south hill kay jewelers in puyallup WA. 15 minutes after "open" time the store was still locked, a girl who worked there was also locked out said we could go to wiesfeild since they are a sister store. The women there returned the money to the account after informing us that we will lose our rewards totaling about $800. We had no choice or room to gamble, since we were lied to before how could we be sure if they would later let us exchange? We called a couple months later to see if maybe the ring we ordered was in. The man who originally sold the engagement ring to my finance said it had came in two days after we returned our enhancer and no one had called us. They had already sold it to someone else. I was upset since the manager was not helpful, the guy sales person felt bad and called later about a sale trying to help but no where near the $800 we were forced to give up. And again they couldn't promise the date. I called customer care multiple times. They put me on hold for half an hour to say there's nothing they can do. I don't have a house phone they wasted my minutes and money for disappointment. When I asked to speak with someone higher up she claimed to be the highest person I could speak to. Then when talking to the manager in wanatchee she claimed we were suppose to make a down payment before the white gold wrap was ordered. Which she never said and also does not make sense if it still came in and was sold. I called her personally and she still claimed this. My white gold ring also keeps turning yellow. I later found out this is common but they never told us before we bought it otherwise we could have just bought the yellow gold Leo and have that enhancer. So we decided to get something made that looked like that wrap from a different store who quoted us way less! But then we found that would void our warranty *sigh* so I wanted to go the cheap way and get my promise ring and engagement ring put together. To cut a chunk out of my promise ring and put my ring in it they were quoting $1000! But of course not after not calling to let me know multiple times after I called them. I want to pawn my ring and start over! I just get frustrated when I look at my ring. I should be feeling happy loving feelings. Not like I'm getting flash backs of getting raped by Kay jewelers. Every kiss begins with kay? Well they can kiss my ... everyone I've spoken to kay customers or not have awful things to say about the scam of a place. After spending thousands of dollars on a piece of gunk Leo they could atleast try to resolve the issue. The only resolution they gave us is remount on yellow gold. Which we would have to pay for then pay full price for the enhancer. I pray you read this before buying. Thank you.