Kay Jewelers review: Repair return on purchased watches

I purchased two watches a Bulova two-toned Rose-Gold and Silver and Movado Bold Silver. Watches were sent off to be repaired and I was contacted nearly 8 months later to approve fixing them ($800). I disagreed with the dollar amount as it was very high.

I was out of town for 8 weeks for an academy training. I returned home to pick them up was informed they may be at corporate. Several times I called and redirected to wait. Corporate customer service needed to speak with them. I was informed to provide receipts as they couldn’t locate them in the system. The representative who assisted was discharged and no help could be offered. Three years later still no returned watches. Credit card stayed current new purchases made to display I’m not motivated for anything. Simply want my watches I paid for or reimburse what I paid. Traveled for the holidays a repurchased the same watch as it was no longer in stock. Truly dissatisfied with Kay’s Corporate and store level customer service. If my credit card was late I would have received numerous calls. Yet not one email or voicemail about my watches.