Kenmore
Reviews and Complaints

On Feb24, 2014, We bought an oven. We followed the instructions for set up. The oven smells every time we use it. We even tried self clean but we cut it off for in our house was filled with a fume that is harsh on our throats. We're still trying to get the smell out of the house.Kenmore Electric Range was bought at Sears Florissant MO 63031 Brad Murphy sold it. I think the fumes maybe harmful to breath. I believe that this oven is a lemon. How should sears and I take care of this?

We purchased a Kenmore Refrigerator on March 30, 2013 from the Valdosta, Georgia Sears store for $1, 169.99. The saleswoman was very helpful in selecting the unit and we were very pleased with our purchase. In fact, all of our appliances were purchased from Sears. We have been doing business with them for more than 40 years. We did not purchase the extended service plan because our last refrigerator was more than 15 years old before we replaced it. After a few months there was a rattle that occurred sporadically. We didn't think there was an issue, thought it might go away on its own and the unit still worked fine. As the warranty end date approached we thought we might as well get it checked out. We called the Sears Home Service on December 10, 2013. The appointment that was made was for January 8, 2014. Since the unit was working fine we didn't feel it was problem waiting a month for a repairman. The Sears Home Service called and stated a part was needed and it would be shipped to our house before our appointment. The part came about a week before the repairman. On January 8, 2014 the repairman arrived and installed the part and made the repair. After installing the part the serviceman informed us our freezer was set too high. He recommended a setting and he made the change. He also solicited us to purchase a service contract for any future repairs. We declined the offer. He completed his paperwork and left.
The next morning, January 9, 2014, the refrigerator showed the temperature was 60 degrees. Later that morning I called the Sears Home Service to inform them the refrigerator was not cooling. By this time, the temperature was 73 degrees. I informed them that there was a repairman here yesterday. They said there would be a service technician here the next day January 10, 2014. This technician looked at the refrigerator and stated another part had to be replaced. He input his findings in his computer and got a date for the next repair. He stated the earliest date was February 3, 2014. He said the part would be shipped to our house and recommended we call the Sears Home Service when the part arrived and request an emergency repair call. He too solicited for a service contract and again we declined. The part arrived January 16, 2014 and I called requesting an emergency repair because the refrigerator is still not working. They informed me the earliest date would be February 3, 2014 they noted the emergency and stated they would call if anything became available sooner. I notified the Sears Customer Service Home Services and they were able to get the date moved to January 23.
On Jan 20, 2014 the freezer stopped working. We called the Sears Home Services and informed them the freezer was now broken. They said they would include that information in the repair notes. The same service technician came on Jan 23rd to repair our refrigerator that was here the first time, the same technician who broke it. He was having a problem with the repair and called STAC for assistance. He was working on the wiring in the back of the refrigerator and I heard a crackle and saw a flash, the technician stated he had sparks and there was a fire. He extinguished the fire and continued to speak to STAC. They said they needed to order another part and the refrigerator is still broken.
I asked the technician about getting a replacement refrigerator because of the fire and the short. He said he could not make that recommendation and it would be up to STAC. He felt there was no reason to have the unit replaced. They had to order another part and said the new repair date was Jan 28, 2014. I received a call on Jan 27, 2014 stating the part would not be delivered until Jan 29, and the new repair date is Feb 17, 2014. I informed the representative our unit had been down since Jan 9 and that I needed an emergency repair. The representative said that was their earliest date and there was nothing else they could do.
During this entire process I have been in contact with The Sears Customer Service who has assisted in getting the repair dates moved up but really have done nothing to have this issued resolved. I have asked repeatedly to have the unit replaced. I have been informed that that it takes four service calls before it can even be considered. So I thought we are good to go. With the service repairs we have been receiving, we have one more call and then it will be replaced. WRONG! I received an email yesterday stating that there has to be four different/completed calls in a 12 month period before the unit can be replaced. We only have two and the second one is still open. Never mind the unit has had three different repairs (or attempts), it doesn't count. The first call was for the rattle and that is when the repairman broke our unit. He closed the ticket before we knew it wasn't working. The other two calls, they worked on the unit and continued to break it. Now the unit is not only broken, it has been shorted and who knows what was done internally. Oh, the rattle is fixed (I think) I really don't know because the unit is unplugged. The serviceman said to leave it unplugged because it might cause another short or cause a fire.
Here is a breakdown of the charges for these repairs. If and when it is repaired, it will be more than we paid for the refrigerator!
Call 1: $192.00 Labor + $174.44 = $366.44
Call 2: $193.00 Labor + $98.03 Parts = $291.03
Call 3: $193.00 Labor + $272.48 Parts = $465.48
Total so far for all three calls and parts = $1, 122.05 and there is still one more service call!
Companies wonder why customers get angry or frustrated. Try and deal with service people who don't care about anyone’s situation or the pain, suffering or inconvenience they cause. How long do they expect us to go without a refrigerator? Another month, two, three, forever? We didn't even ask for replacement cost for the frozen food we lost when the freezer stopped working. All we wanted is to have a refrigerator that works. It did work before their highly trained technicians came along and "fixed" our refrigerator! If they can't hire competent repair personnel, they should be ready to exchange defective products.
I will never again step foot in a Sears store for anything! I will tell anyone who will listen about the wonderful products and service Sears provides. Posting at this site is my first step in spreading the word.

I had no idea about these issues until my wife called me at work today. She was starting dinner and the flames started shooting out of the control panel. 20min and three fire trucks latter we found it wasn't the plug or our electrical, but the actual stove. I came home from work and googled the issue and am amazed at the number of incidents . I will be contacting the consumer protection agency, and sears. I can't believe that the oven we paid so much money for has this many issues. We've had quality issues from day one, but they were in the flimsy construction of the stove, and the sears employees moving it into our house and breaking the oven, and there repair guy, and them sending us the replacement part broken. Can't believe sears has survived with this kind of service.

I had bought my Kenmore Elite Oasis HE washer and dryer set in 2008. Worked great until 2 years later. The washer started skipping cycles and had to turn the knob completely around to start the cycle all over again. Then I would have to do this a couple of times before it would wash properly. Then it would not wash in certain setting and I would have to find the right setting to get it to wash. Because by that time the tub would fill with water and then drain immediately BUT not completely and I would get an unbalanced code or an overload code. I only would have underwear in there and not many! Do you know how much time I've lost just to find which setting would wash my clothes?! Now all it does is fill up with water and then drains. THAT'S ALL! I've tried numerous time to call and speak to someone about this. The first time the representative wouldn't let me speak to a tech without setting a $75.00 appointment. I paid almost $1500.00 for my set and this person wants me to paid $75.00 just to speak to a technician?! And another time, this time a chat line on the computer, wanted to sell me a part that I wasn't even sure that I would need it. He even offered to come down on the price. I had to tell him regardless of the cost I will not be buying anything until I know for sure that I would need the part. I had to tell him this twice! I only had my washer for 4 years before I started experiencing problems with it. And now I've haven't used my washer for TWO YEARS AND COUNTING! I've paid, as well as everyone else with a complaint about the washer, too much money for something to be so worthless so soon. Sears need to stop being so shady and come clean and admit this is a recall on this model and fix the problem. But if there isn't, there needs to be!
I want my washing machine fixed, Sears! You have my money and hold up your end of the bargain and treat me like a valued customer that you claim I am.

Bought two Kenmore Coldspot refrigerators model 106.[protected], one in August 2012 and one in December 2012. Both have been worked on during one year warranty period. Then in the past two weeks we noticed the one unit wasn't cooling very well. Also always seemed to run a lot. Called Sears to schedule appointment and was told a few days and hard sell on extended warranty. Why such a hard sell on a $350 warranty on a $1000 fridge that is 1 year old? I know, because they know they are selling big POS. So I decide to try to see if I can figure the problem before sears comes in a few days. I open the rear panel in the freezer and see the evaporator is one solid block of ice. Okay...I think maybe the defrost line is bad. Well I defrost the evap and plug back in. Seems to cool but still not great. Noticed many of the fins on the coil were bent. How? Why? That's manufacturing garbage!

Technician comes and takes panel off again. I see only lower half with frost. Uh OH. Says immediately it's junk and needs new evaporator coil and compressor since it has a leak. Ask about the coil fins being bent and agrees its a manufacturers defect. Suggested I call sears or the manufacturer. Okay so I did both. First sears offers a $60 discount on a second repair trip to re diagnose the problem. What? That's it. Ask to speak to manager. Can't seem to transfer phone. Hmm...seen this game before. Suggests I call manufacturer. Call manufacturer. Wonderful lady tells me about how she cares, how she is sorry for my hardship but because it out of warranty but three months there is nothing they can do. I asked about why the coil was all bent? No explanation but she could schedule a service appointment. The repair is nearly $750! On a 1 year old fridge. I asked to speak to a supervisor and she gave the old "they will give you the same answer, and the "I don't have a direct number". Guess Kenmore lives in the dark ages much like Sears. I ask to speak to her manager and get the same "they aren't here". Okay fine...what is her name? "sarah". That's it no last name? What a joke. I hing up. And to make matters worse, I own a second identical fridge. Guess my only option on that one is drop another $350 on the extended warranty and hope it lasts a few days past that warranty mark. Oh and this is on top of the other issues I've had from this order from Sears. Two full apartment units of stainless appliances. Don't even get me started in the Jenn Aire mess either.

My next option is to file a claim with the BBB and the state consumer board for implied warranty. I'm sorry but leakage in a coil should have been detected before it ever left the factory.

I will never set foot in another Sears store in my life.

Signed,

10 plus year retail veteran (corporate management) who has never seen customer service so poor in their life.

Sears purchase 12/2010 five top of line appliances following remodel. Problem: RUST around Kenmore Elite High Efficiency Washer liquid bleach dispenser. I have been trying to resolve this with Sears for 2+ months without help from Sears. I want them to provide excellent customer service and am not getting any service. There are lots of complaints about this rust issue on Sears site -- only read one where Sears stood up and replaced the washer collar twice. I was told that no rust protection was to be provided by ANY warranty. The whole washer body has or had a 3 year body protection... I have gone thru 2 years of severe injury and illness making me unable to deal with more issues other than trying to stay alive. Having recovered a great deal I am (and have been for 2+ months) to get this resolved without success. Most of the staff have been horrible, there are a few that listened but could or would not help -- I got the part number, purchase cost but can't get a firm quote on getting a tech out. I get conflicting quotes on all pricing.

I think this should be covered and replaced without cost - a manufacturing defect not caused by me/our household. Our maintenance of our belongings is unquestionable, our home is heated/air conditioned and we don't open to outside moisture --- so that is not an issue. The lid is always left open so there is not an issue there either.

If Sears will not be standup about this and fix it asap I will never again waste my monies at Sears for any purchase.

We purchased a Kenmore Elite 40 in. Dual Fuel Range Model 790.75503 when we built our home in 2006. My wife was getting ready to put cupcakes in the oven when there was a loud pop, flash, and then flames! It blew a hole in the heating element burned for a short period. The stove has been taken care of and in like new...but now we cannot use it at all besides the little side oven. We have a 3 yr. old and a 6 mos. old. I cringe to think what could have happened if my wife would have been upstairs or another room with my boys when this thing decided to malfunction and catch fire. I have Googled the problems and it makes me sick to see that Sears is aware of these issues and also the house fires these stoves have caused and refuses to recall them or take responsibility. We keep the breaker turned off unless we need the side oven to try and make supper. I paid big money for this oven (which we saved for to buy) and now can't afford to buy a new one. If I would have had any heads up to the problems we would encounter, I would have never bought it. When it comes to the safety of my family, I am very defensive! We cannot even leave the breaker on because I read that they have turned on by themselves. This scares me to death! We are supposed to host Christmas at our house this year, but it looks like it is not going to happen with no oven to cook.
Sears, PLEASE be the reputable upstanding company you claim to be and stand behind these ranges before it claims a life or leaves any more people homeless!

I bought my Kenmore Oasis Elite washing machine in September of 2007. Shortly after I purchased the machine I began having problems with it. I had a service tech come out and take a look at he fixed one problem (long fill) at that time. I still continued to have other problems with the machine though. I called again shortly after my one year warranty was out and was told it would cost me to have someone come look at it again. At this point, I called a technician from a local company because I felt that Sears' prices were inflated. The service tech came out and said that he found nothing mechanically wrong with the machine... that the problem was most likely with the electronics of the machine, and he would not be able to service the machine. The problems were the F1 error code, the machine going completely haywire, cutting on and off on its own, not able to start a cycle. etc. I lived with this problem for years because I simply could not afford to go out and buy another machine. Nor could I afford to spend the hundreds of dollars it would cost to replace the circuit board. January of 2013 I find out, on account of my own investigations, that there is a recall on the machine... the circuit board. I call the number that I found and request someone to come replace the circuit board. At first, they tried to tell me that my washer would not be covered by the recall and I would have to pay for the repair myself. 2 hours and 3 different people later, and they finally agreed to come fix my machine. They sent the replacement part to my house at which point I called to make the appointment. The serviceman came and fixed the problem in about 15 minutes. After the repair, I was still having problems with the machine. AND I had a new problem. The machine kept throwing off balance. AND I was still having the problem of all of the buttons going haywire, flashing on and off, randomly cycling through all of the modifiers. But the F1 error code was gone. At this point, I was not able to wash a load of clothes without the uL (unlevel) code coming up. Even when the machine was completely empty, it still shows this code. So I called Sears back and informed the operator that the problem was not resolved. They ended up sending the repair man back out. He came up with a list of things that it COULD be and told me that was all he could do, but that none of said repairs would fix the computer issue. I call AGAIN. I am told that if someone comes to look at it again, then I will be charged for the service call and any repairs that need to be made. At this point, I am just beyond frustration. I end up getting off the phone completely irritated and feeling like I am getting the run around. I call back yet again and ask them why I am being held responsible for this issue that was obviously a manufacturer's defect. The machine has given me nothing but problems since I first purchased it. And it is obviously a very common problem. I end up getting nowhere with the phone calls and service calls. The only thing I was told is how much $$ I would have to spend. I end up just suffering along with my off balance washing machine - wringing my clothes out as best as I can by hand. Eventually, about a month ago I had another repairman from my aforementioned local repair company come to take a look. And this guy tells me that there is nothing wrong with the mechanics of the machine. The problem has to be with the computer board in the machine. He then tells me that, to his knowledge, there have been many other people with the same complaint about after the computer board being changed, the machine is unable to balance. He explains to me that the reason is because the computer is sending too much power to the spin motor and it is causing it to go off balance. Or something along those lines. So today, I decided to call Sears again. And wouldn't you know that the lady that I first spoke with told me that she had just gotten off the phone with another customer claiming the exact same issue. I end up getting transferred from person to person. Nobody was able to help me except to offer me a protection plan. I am quite honestly, at this point, not interested in giving one more dime to Sears. Why should I have to pay for this problem that should have been correctly fixed the first time? Every person I have spoken to has given me the run around. I even had one particular lady, Alicia (customer solutions Supervisor) tell me that there was nobody else for me to speak to and my complaint would be escalated no further. I was never rude to anyone. I was certainly not rude to her but she was downright nasty to me. I am truly shocked at the lack of care that Sears has for its products and the people who purchase them. At this point, I have been told by numerous Sears and Kenmore associates that there is nothing more they can do for me, so I will make my complaints on every single board and review site that I can find. And my business, for one, is most definitely directed elsewhere.

Sears sent recall on wash machine Jan 2013. Problem with it going out of balance. Set up appt and they came out and worked on the computer of it. Still same problem. Called again. They came out and put in a new motor and other parts. Sept 27called and wanted a replacement. Not an option they said. They are coming Oct 1st to try to fix it again. I am so tired and frustrated with having to babysit my washing machine. Takes 2hours to get a load done. Sheet set, pair of pants and a top. Currently making a sqeal sound and smells like something is burning. Bought the set in 2011 but they argue that it was 2010. I have the receipt thank God. Have purchased so much from them but will not in the future. Living a nightmare trying to get a load of laundry done.

I have a kenmore elite side by side with ice maker. Recently I started smelling a foul odor eminating from behind my kenmore elite refrigerator. I spoke with several people as well as searched online. Everything suggested that the drip pan was moldy. I removed the pan and cleaned it(even though mold was not present).
The odor remained, so I broke out the vacuum and a soft scrub brush and cleaned all of the coils off. This job took roughly 2 hours of hard scrub and vacuum but I everything is now clean and dust and dirt free.
The odor came back the following day with a vengeance, it's not so bad that I do not want to be in the kitchen area. What is this foul odor and why has sears/kenmore not addressed the issue.

On January 17, 2013, a mere 14 months after receiving my Kenmore Elite Freezer-Refrigerator (model #: 795.72053.110), the cooling system began to fail causing the refrigerator portion of the appliance to fluctuate between 40-50 degrees and the freezer portion of the appliance to fluctuate from 30-40 degrees, despite the settings. After consulting with a member of the Sears’ repair services group on January 24, 2013, I decided to purchase the Extended Service Agreement for this appliance, which I expected would provide me with an effective remedy to the problems I was having given the relatively new condition of the appliance.

Since that time, I have had more than a dozen repair appointments over the last 6 months, which have resulted in the installation of 4 fans, 3 mother boards and 2 cooling systems (at least a portion of it) to no avail. Not only have I had to live with a refrigerator/freezer that doesn’t meet the minimum requirements necessary to keep groceries effectively, but also I have had to dedicate 4 hours of each day that I make an appointment to the meet window that Sears requires for such service.

At this point, I have little faith that this problem will be resolved in the foreseeable future and while I realize that the extended service agreement affords me $500 towards the purchase of a new appliance, after the fourth failed repair attempt, I am no longer willing to further invest in an appliance that only lasted me 14 months (even more so, considering the most experienced Sear repairmen are unable identify and resolve the problem after such repeated attempts).

So, I decided instead to write CEO of Sears to try to appeal to his sense of customer loyalty by asking for the replacement of a product that was obviously not manufactured well (the above is based on that letter), but the customer service rep who responded would only offer me a choice of a $100 gift card or the $500 store credit mentioned above. Seriously?!? Firstly, who would choose the $100 gift card and secondly, I’m guessing she didn’t care to read my letter.

So finally while posting this, I find that per his comment bustedfridgeinMN of “Sears won't stand behind and can't fix our 'lemon' fridge!” on another complaint website has received a replacement fridge - let’s see: 14 months old when problem started - check, refrigerator won't cool properly - check, bought service agreement - check, multiple attempts to fix with no success - check. So what gives?!?

In the case of Sears, “what gives” is buyer beware…unfortunately, it would appear that Sears looks at a situation like this as a one-time transaction as opposed to what the retail business is based upon - repeat customers. It’s a shame...best of luck with that, Sears.

We purchased a Kenmore Elite in 2009. We just noticed a new crack in the liner. Research shows that SEARS has known of this defect since at least 2004. We were told that "cracks are inevitable" and this is cosmetic. Thus not covered under warranty. SEARS continues to sell this defective product.
Never using SEARS again. For anything. They cannot be trusted.

I had a $2, 614.98 Kenmore Elite bottom Freezer Refrigerator delivered to my home today. As the guys brought it into my home they scratched the front of it up in 2 places... Nor did they leavel it! When I asked they told me it should tilt so the doors close better! When I asked if they could repair it with paint or give me a discount the man called costomer care and passed the phone to me to handle it. They refused to give me a discount on my refigerator or fix the problem. The man talked with the costomer care women and she said the only thing they could do is give me a 10% discount on my next perchuse! THIS WILL MY LAST PURCHASE I WILL EVER MAKE WITH SEARS! You can charge my card but can't discount it? NOT HAPPY! Now in my new kitchen I have a refrigerator that looks like ###! Thank You,
VERY UNHAPPY COSTOMER!

We purchased a 40 gal gas water heater in 2010. It just stopped heating. Called Sears for service and that was the beginning of four days of hell so far. We did get a repair person out who said we have a bad pilot and of course he didn't have the part and had to order it from out of state. Got the part but now we are fighting to get someone back to put it in. The part was covered but the labor of course is not. When the repair person was here he said this will more than likely happen again because it is faulty design. We bought the power miser 9 because the old heater was a Kenmore and lasted 15 years without any problems and outlived it's 10 warranty. The customer service is the worst we have ever seen and the products are not the quality they once were. And when we call for service I want to talk to an American who I can understand what they are saying. Never have this kind of trouble with Home Depot or Lowe's. We are done with Sears and will never set foot in that store again. We just regret not reading other people's experience with this product before we bought.

My oven is on a powertrip, I had to show it who was boss! ! Preheated oven for peach cobbler, 375 deprees, beeped, preheat light turned off, put in peach cobbler, went into laundry room to put clothes in dryer, returned to kitchen which now smelled not like yummy peach cobbler, but that horrible smell it makes when it is at super high temps to CLEAN the oven! Door not locked, with 500degrees of heat going on in there, wouldn't turn off, had to flip the breaker... Thank God it was me and not one of my children cooking. They would have NEVER checked the oven again until the timer went off. By then the peach cobbler would have been a raging inferno! NOT acceptable Sears/Kenmore! Ovens are supposed to last decades, not years..I don't even use the oven more than 3x/week...NOT HAPPY...:(

Bought a new washer and dryer March, 26, 2012. Kenmore Elite model [protected] washer. Figured Kenmore been around since before I was born and always had good luck with them. Spent the big money and got their high end stuff figured it was some of the best out there, LOL was I ever fooled. Well here it is has a one year warranty, but hey for half the price of a new one they will extend the warranty. (should have been a clue they don't have much confidence in their product anymore ether). Well now it is April, 23, 2013 just under a month out of warranty and the front main seal has a chunk come out of it and water leaks everywhere. Call them up and the service tech shows up and says sorry no warranty but for $260.00 we can fix it but it will be at least a week to get parts and get back out here. I asked about any help being just out of warranty and was basically told to bad so sad here is your bill. Now if you choose to fix it yourself it will be $80 dollars for me to have walked in and said no warranty, which they could have said on the phone when i call the service center and asked about all of this, they told me I needed to ask the service tech and he would be able to help me. What they really meant was we need to get our tech out there to bill you at least $80.00 to tell you we won't help with the cost. I'm not trying to brag but I take $180, 000 truck apart and put them back together I think I can handle a washing machine. The long and short of it is Sears has become a scam artist at taking advantage of people. Needless to say I have darkened Sears's door for the last time. I would recommend nobody buy from Sears. There is a reason Sears is all over the Internet and in the media that they are on their way out, going bankrupt and loosing money. SCAMMING PEOPLE ONLY WORKS FOR A SHORT TIME. Quality products and good customer care will always stay in business.

To whom it may concern,

After several months of saving and contemplating what and where to buy our refrigerator and oven, we finally decided to get it from a reputable company. Being new immigrants who is starting our new life in Canada, buying big applainces is a big decision for us. It took us months and some belt tightening measures for us to save enough to buy the best that we can save for and deal with a reputable company to ensure that we get the quality and the service that I thought we deserve.

Last April 7th, we went to Sears located at the Yorkdale Mall in North York. After talking to the sales person named Mehnad, we decided to buy a Kenmore refrigerator and a Kenmore oven. Everything went smoothly until I noticed the printed receipt. It contains a different adress from my own address. I notified the sales person right away about this and he said that he will take care of it and make the necessary corrections. I also requested that the items be delivered on a weekend because my wife and I are at work during the weekdays. He did not mention that the items can be delivered after office hours. So we ended up setting the date for Aprill the 20th. I cleared all my schedules for that day to received the delivery.

Come April the 20th, 7:30 am, I received an automated call saying that a delivery will be done within an hour. I had to wake that moment and clear my refrigerator and oven anticipating the delivery. At around 8:00am I received another automated call stating the same thing. After 30 minutes I received a call regarding the delivery address and | said that it is the wrong address. I also mentioned that | noticed that the day | bought the items and had it corrected. They said that they will call the delivery truck and have it delivered to my house. After a few minutes the delivery truck arrived but they only brought the oven. I ask about the refrigerator and they said that they dont have it on their list. But they will call and check with the office. I was satisfied knowing I was dealing with your company. I have them take out my old oven and refrigerator expecting the delivery to arrive. Inspite of their assurance, I initiated a call to the Delivery Services number on the Sears website informing them of my concern, and | want to make sure, that it will be delivered and my day was not wasted. I was given the response that they will call the delivery van about the change. After a few hours of waiting I decided to call the store to make a follow up. I called the sales person that I dealt with and he said the will call the delivery services. But after a few more hours of waiting, I did not received any call or confirmation so I decided to call the Delivery Services number again. This time I got a definite assurance that I will not get my delivery that day. They said that they are finished for the day and no drivers are available. They have tried to deliver but they have the wrong address. This infuriated me since I called several times that day aside from having it corrected the same day of the purchase about the address. They said they cannot do anything about it. Although the lady on the line was very apologetic and offered to call the store for a loaner, I refused. My thinking was if you can have a loaner delivered, why can you not have my item that I paid for delivered. I was very mad at this point and was shouting because of my frustration (I apologize|!). Nobody even gave me the courtesy of a phone call to inform me that no delivery will be done today. I was very adamant to have the item delivered because my food in the refrigerator will be wasted and I felt like I was a hostage and there is nothing I can do about it. I felt like I was treated unfairly, after paying the items and the service, this is what I get! Is this how Sears treats its customers? After being awaken early and waiting the whole day, no delivery? I called the store again, but to make a long story short, no delivery was done. I wasted the whole day and to make matters worst, I am looking at the next few days without a refrigerator. It was so frustrating to say the least! For the next few days, we have to eat outside or order food daily. We have to go to the grocery daily if we want to cook our own food. We cannot buy anything perishable because we have no refrigerator. This is very incovenient and expensive because we bring food to work to save on money.

Today Monday, April 22, after office, I decided to drop by the store to talk to a manager to make a complaint. The person that I dealt with was off, so a Senior Sales Manager by the name of Habim met with me. I told him my predicament. He responded to me as he should but he keeps on mentioning that it was not anybody's fault. Then whose fault is it? He was blaming the procedure and the process and he has no control over the situation and all I can do at this time is to make a call to a complaint number. Although apologetic, he was not sincere. I felt like I was a just a statistic and ask to call a number. But still I called the complaint number, which I think was a mistake and a waste if time. I got the same type of response again, apologetic but no sincerity, no solutions except to wait and just read the notes which I already knew. Nothing of my efforts to correct the issue was even mentioned. Thus I decide to write the letter. I know it is long, but please, I hope you take time to read and make the necessary actions to correct this system of yours. Make us customers that spend hard earned money in your stores feel that we deserve more that just being treated as a statistic. I would really appreciate a response so that we will not think that we made the mistake of choosing to deal with your company.

My Kenmore electric oven range stopped working including the electronic control board. When I went to put it on bake and temp, it sparked and the whole oven shut down without any displays on the control board. The whole oven range won't come on.

I bought this range in early 2011 as a upgrade to my old Whrilpool range. Just shortly ofter it went out of warranty the oven control unit failed. I called a repair man and a new one was ordered and replaced by him.
Less than a year later the unit failed again, so I sent the defective unit back to the provider and they sent me a replacement. This lasted less than a year again until 3-2013, only this time it blew the breaker (it never had done that before) . Upon removing the back cover I was horrified to find the oven plug that plugs into the control unit MELTED! I only can say I'm glad it didn't start a FIRE. I'm writing this complaint to worn people of a possible FIRE hazard. I'm junking this range

Sears/Kenmore had a recall on LG Dehumidifiers due to overheating and possibly catching fire. My unit failed for the same reason, and luckily I noticed and unplugged the unit before anything bad happened. With talking with Sears, they said that my model was NOT part of the recall. The recalls affected models below and above my unit. Sears refuses to look into this problem (Seems that I have to let the unit run until it catches on fire before they will do anything). My Model number is 580.54501 400, SN 404TA017811. My main concern is not mainly for my unit, but for other owners that have this same model and are still using it!
SEARS needs to add this model to the recall list also.