Kenmore
Reviews and Complaints

we bought what we thought was a very good dishwasher for $600 bucks from sears, being a kenmore elite. WRONG ! The kenmore elite is a piece of junk. We only had it a couple of weeks when the top wash rack fell of the rails pulling it out, hence broken glasses etc. Wow, they replaced the rack! It continues to fall off the rails and pull out the end. You would think Kenmore could figure this out! Kenmore your making millions off of a faulty product and won't do a damn thing to compensate consumers for what I call your so called engineers negligence. We live in a small rural town with out much of a choice for appliances but next time we need a new dishwasher, which is now, I will definitely look for something besides a kenmore and sears!

We purchased a Sears Kenmore Convection Stove in 2004. I am not convinced that this stove convection cooks as it is supposed to. At any rate I was convection broiling the other day and 4 hours later the stove oven door has a crack halfway across the inner glass of the oven door. We did not have extra warranty on this item at this date. I attempted to call Sears for parts replacement and a service call. When talking to the service people I was told that they no longer service sears products in our location and further to that there was no replacement parts available and no longer carried by Sears. My dilemma is what do I do with a stove that I'm not sure whether it is safe to cook in any more and what happens if the glass falls out. The crack is separating. Is this a safe product. Why were we not told when we bought this item that parts would not be available. My only choice is to buy a new stove and I am not pleased about that or that Sears does not live up to its name. From now on ask all the unheard of questions because even extended warranties are passed on to insurance companies and the insurance companies pro-rate the value of your product. You do not get the full value replacement as they state. Buyer beware. I am going to make sure everyone hears of our problems.

We have a Kenmore Elite refrigerator that is approximately six years old. The water dispenser has stopped working. We called Sears repair to fix it. The first repairmen misdiagnosed the repair and ordered the wrong part. The second repairmen replaced the part and discovered that a different part was needed. During this diagnosis, he cut the water line in back which damaged our wood floors. The third trip to our house, the wrong part was ordered. This happened with trips four through six to our house. After many hours on the phone with Sears, no one can tell us the correct part number. We are shuffled from dept. to dept., told someone will get back with us. No one ever does. We were told we receive compensation for the repair to our floor. Nothing has been received. We talked to the appliance manager at our local Sears and were told he would help. Never called us. I have spent at least 40 hours waiting for Sears servicemen to arrive at our house. Unfortunately, we have several Sears appliances in our house. I would absolutely never buy another thing from Sears again. They have lost our business and they don't deserve yours.

I recently experienced a recall with my Sears Kenmore Elite - High Efficiency Washer, we received notification that our unit can no longer wash items such as matress pads, waterproof items etc. Those features were some of the reasons for going with the higher priced model when we made our purchase. So first issue is the lack of features were are able to use our washer for.
In addition we are experiencing a rust issue at the bleach inlet of the machine. Our machine is over two years old and very well kept, even covered. I'm frustrated at the lack of concern and the obvious poor quality of the unit. The Bleach intake is ONLY for liquids so why should it rust so soon. Our previous washer lasted 13 years with a family of five and this unit is corroding in TWO? unacceptable!
Is anyone else experiencing this issue?

I placed an online order for a Kenmore dishwasher, Item #: [protected] on January 27, 2013. I received an order confirmation on January 28, 2013 showing an expected delivery to the local Sears store for pickup on January 30, 2013. I called the local store on the 30th and they knew nothing about the order or the expected delivery. The delivery day was to be a Wednesday, but the store advised that they did not receive deliveries on Wednesdays and that the next truck would not arrive until Friday, February 1, 2013. I called the main customer service line for the vendor and asked them why they would provide a delivery date that they could not possibly have met and was advised that the new expected delivery date was February 7, 2013, despite the fact that I had been told by the local store (after they placed a call to the warehouse) that the dishwasher was in the local distribution warehouse (in Calgary, the city of delivery). I advise the person I spoke with that this was unsatisfactory and had them promise to get back to me with confirmation that the item would be delivered to the store on February 1, 2013. I did not receive any response or confirmation and called the customer service line the next day to seek an answer. I was told that yet another day had been added to the delivery date and not to expect thee item at thee store until February 8, 2013. After receiving no further promise of a sooner delivery on the telephone, I filed an email complaint with their customer service department in the evening of January 31, 2013. I received a telephone call on February 1, 2013 advising that my dishwasher was now available at the local store for pickup. Apparently, no-one seems to know what's going on with inventory or delivery schedules for their stores. After getting home from work on February 1, 2013 I went to the store and picked up thee dishwasher. I had requested that the item be sent to the store COD and was advised back on January 28, 2013 that I could pay withe my Sears credit card when I picked up the item. When I went to pay for the item at the store, I was told that I was not allowed to use my credit card and would have to pay by debit or cash. Bear in mind that this was a SEARS STORE and they would not accept their own card for payment. On thee morning of February 2, 2013, I unpacked thee new machine, uninstalled the old dishwasher and installed thee new one, only to find that the new one does not get the dishes clean and the door leaked. Sears solution to this fiasco is an offer of a $50.00 Sear gift certificate. This is not the way to resolve anything and throwing money at a problem is not appropriate. I have yet to place a service call to have the leak problem resolved, but truthfully, I would rather just have my money back. I had delayed placing the call hoping that Sears would step up to thee plate and make a better offer of compensation like a free three year warranty and have their service department call me instead of me having to call them. After a number of additional emails back and forth, nothing has changed and thee $50.00 gift certificate offer still stands. This would not be such a sore spot for me under normal circumstances, but I had almost an identical experience when I ordered a new washer and dryer a few months ago. I had these machines installed and I had no issues withe the installation, but the door on the washing machine leaked as well. I managed to identify thee problem myself (loose screws on the door latch) and the store provided a credit on the installation of approximately $200.00. Again, this was not about the money, but this seemed to be the only in which Sears could deal with failure. My interest would be in having something done to make a vendor responsible to improve their customer service and products or have their business license pulled. If they had no choice but to improve, the consumer would not suffer at the hands of incompetency, both in customer service and the quality of goods received. Making a company pay fines for poor service/products is not thee solution. All vendors should have to meet certain standards to retain their business license. They should be made to send out polls to all of their online or catalogue customers and effectively address service and product deficiencies or lose their ability to sell goods. MY question is; are there other consumers out there who had had similar experiences with Sears Canada and what has been done about their complaints. I'm two for two now and will not tolerate a strike three. My intention is to boycott this vendor and advise everyone I can who might shop there to avoid doing so. Hopefully change can be forced on this vendor to reduce the negligence and to provide the consumer with goods purchase experiences and good products.

Our Kenmore Elite Ultra Wash Dishwasher - top of the line - purchased in 2004 caught fire and ruined the kitchen - 6K of damage to the house. You would think that a top of the line dishwasher would be interested in retaining its customers. We started it like normal, went to bed. Then woke up 15 minutes later to the house engulfed in smoke, and flames shooting out of the control panel. We are lucky that we caught it only minutes after it started.

Would love to be part of a class action lawsuit to force a recall. This could have been really dangerous, and would like to help prevent deaths from this.

Purchased refrigerator in 2009 and in 2012 high humidity and eventual water leakage occurred. They replaced the energy board and charged me for a service call. The part only has a 90 day coverage. The same humidity problem occurred in Jan 2013 but this time they say it needs to have the gasket removed and RTV put in on the lip behind where the gasket connects. This time the charge was $216.24 with a 90 day coverage. Used to deal with Sears because they stood behind their products...not any more.

On the bright side: I'm purchasing a new micro/convection and dishwasher, and it won't be at Sears.

As others have written, the outer glass on my Kenmore range, model# 790.[protected], exploded last week. I had turned the broiler on low broil and opened the door to put in the food I was browning. Before I could close the door, the glass shattered completely, spreading shards and pieces of tempered glass across the kitchen. The door was not damaged before the explosion and the range is approx 2 years old. I called Sears, Kenmore, Frigidaire, and my home warranty insurance person. No one I spoke with would offer a reason, a solution, or a covered repair. The woman I spoke with at the Sears national line was in an awful hurry to get rid of me and transfer me to someone other than her. I insisted that she find me someone that I could voice my frustration and concern to but she only repeated, "Would you like for me to transfer you to our parts department?" to which I responded that I just wanted to talk to someone about the flaw and danger of an exploding oven door. As others have mentioned, I feel that this should be a high priority safety concern with Sears and Kenmore, but no one seems too concerned that this is a problem. Presently, I'm waiting on a paycheck to have the range door repaired. If I were able to trash the thing, I would. I plan on writing as many complaints as I possibly can until I find someone that deals with this is a more professional manner.

I purchased a Kenmore Electirc Range (790 series) just over 1 year ago. Two nights ago, my husband was removing a pizza from the oven and it made a very loud "pop" sound, sparked and stopped working. I've had so many issues with Sears over the years and have sworn multiple times that I would never purchase a Kenmore again, but always seem to get sucked back in. I guess it's my own fault for putting trust in a company that has proven through the years that it is not trustworthy.
Because it isn't under warranty anymore, I refuse to contact Sears and jump through their hoops and in the end not get any help. Does anyone have a suggestion about what might have happened to this range? I have seen numerous posts referencing this model series, so thought someone might have an idea. Thanks.

Today, December 10th 2013 I had called the outside plumber to fix the leak as I was loosing too much water and the plumber fixed the incorrect installation by Sears and stopped the leak. Sears Technician (SERVICE ORDER # [protected], TECHNICIAN id 0896118) came to check out the machine, Kenmore Elite (model #[protected], serial # 207KWRE9K998) that has water settings on HOT, WARM, ECO WARM, COLD, TOP COLD. On ALL of these settings the water in the machine remains COLD, not due to the incorrect connection (it has been corrected by my plumber), but due to the computer board internal setting that regulates how machine would be filled. On HOT setting it takes about 2 CUP S of hot water from the HOT hose and follows up with 2-3 GALLONS of COLD water from the COLD hose, as a result the washing water is COLD on the HOT setting! Technician explain to me that in this “high efficiency” machine is normal as it is trying to save my gas heated water. He said it runs NORMAL and spent about 5 minutes in my house. The machine could not be NORMAL as it has SAME COLD water temperature on 5 DIFFERENT TEMPERATURE SETTINGS indicated on the panel of this Kenmore machine. I need to SEARS/Kenmore change this machine to another one that works as stated on description and instructions. I have no help or response from Sears so far despite their promise to stand by their promise of quality of product and service..

I bought Kenmore Elite washing machine in 2010 it has been working fine. I went to pick up another item last week at local sears store in stratford mall and saw a recall notice that applies to my machine. It gave me a phone number to call [protected] to schedule someone come in and fix a problem with the machine and put a sticker on, sounds simple enough... but it is not. I have been calling this number since morning. After more than 20 min hold the phone rings like it is trying to connect to some representative and then the call drops. Same thing happened on last Friday. This is utterly non-sense. First you didn't send me recall notice at home and have I not been to the sears store I would have never found out. Secondly you give a number but hang up after a long hold time. My email address is [protected]@intuitivesolutions.net if someone from sears need to reach me use this email address.

Oven rack totally collapses with any weight on it, like a chicken or roast. Inside insulating coil won't stay in place, and the range requires a computer programmer to operate. When oneness top lock is on, cats can still turn oven on, and turn it into cleaning mode. Not to mention warming oven and light. When oven is on, surface refuses to unlock.

i purchased a refridgerator from sears, i took delivery on 9/9/12. the fan wasnt working to porce the cold air into the refridgerator. after several hours on the phone i have a pepair date. sears has a food replacement line. i called and found out that since i didnt purchase the extended service plan, im not eligable for coverage even though the refridgerator didnt work when it was delivered. service plans are, 229.99 and 329.99. i dont think this is right, its a new refridgerator. i contacted them within an hour of delivery, and they wont do anything. i also have to take off work to get this repaired. with no pay.

Kenmore Elite Front Loader purchased on 7/23/08. The 5 year warranty was purchased at this time. This machine is broken for the second time this year. The first time was in March--it took 2 weeks to get a bellow replaced. The part never arrived and after daily calls someone finally reentered part and the part arrived.
Now, Washer broken, again. Seen on July 28, 2012--4 parts ordered--
• Sub Tub-oute [protected] ($164.14)--Not recieved
• Sub Tub-oute 26 110 W10253864 ($478.35--recieved)
• Sub Basket 26 110 W10250573 ($582.79--Not recieved)
• Bellow [protected] ($157.66--recieved)
This is $1, 382.94 in dollars on the slip provided by the repairman.
Two parts have arrived--
Sub Tub-oute 26110 W10253864
Bellow [protected]

Everyone tells me that Sub Tub-oute [protected] has the same tracking number. It has not arrived and everyone says it has. I've opened the two boxes --there is only one part in each. This piece valued at $164.14 has not arrived.
Also, Sub Basket 26 110 W10250573 has not arrived. Everyone I speak with tells me there is nothing on this order and they tell me they will have Parts call me. Parts never calls. I call back, they say they will email Parts, and another day goes by and Parts never calls.
Now, they call and reschedule my appointment to August 13 and tell me if the parts don't arrive--they will reschedule again! PLEASE--help me locate the two missing parts and get me scheduled. A four year old washer should not be out of commission for weeks on end. I desparately need this.

I bought a Kenmore washer/dryer in May 2011. In June 2012, the dryer quit. Sears repair came out fixed the dryer after $158.00, that night dryer quit again. I called Sears the next day, earliest repair date, July 10, 2012 (11 more additional days). Sears came fixed dryer on July 10, 2012, that night dryer quit again. I called Sears again the next day, earliest repair date, July 23, 2012 (13 more days). Sears came on July 23, 2012, could not fix due to Whirlpool was closed for the day. Next repair date July 30, 2012 (7 more days). Called Sears on July 24th to get an earlier repair date, none available. I asked Sears associate, "Does Sears stand behind the products they sell?" Answer, "No we do not, you need to call the manufacturer"

I recently purchased, for Company use, a Sears Kenmore fridge from the Sears Richmond Hill Furniture and Appliance Store. Delivery was scheduled for the following Tuesday between 7am-noon. At the time of purchase I specified and paid $25.00 extra to have the handles placed for a right side door opening. Unfortunately neither happened. The delivery crew left a mumbled message which I could not decipher on my voice mail, and shortly thereafter a Sears representative called to reschedule as, I was advised, noone was there to accept the delivery, this is a business address and I along with 30 others are in the office all day.

It was rescheduled for Thursday between noon and 6pm, and did arrive at 4pm, although I now have to call customer service and have someone come in and reverse the handles. This whole procedure was a royal pain. Sears pay more attention to your employees, and I would suggest your outsourced delivery company B & N Delivery Service do the same.

Approx. 3 weeks ago the door locked on the Kenmore range that was purchased in March of 2011 and under warranty. I contacted my local store where I bought the range and they tryed to get a repairman out quickly but they were told it would be Dec.5 before a service tech could come out. It was the week of Thanksgiving and my family was looking forward to our traditional dinner. This didn’t happen and we had to change our plans. Dec. 5 has come and gone and we are now scheduled for Dec 12. I have purchased many appliances from Sears in the past but do not intend to do so in the future.

This type service is unacceptable and especially on a product that is still under warranty. My dissatisfaction is not with my local store. They did what they could.

In October of 2017, I purchased the Kenmore Elite Ultra WASH Dishwasher Model #665*. In March of 2017, after less than 5 years I had to make a $400 repair to it. It had started to get noisy and then simply stopped working. The tech had to replace the pump motor and a drain pump. Now, after only another 12 months, it has stopped working completely. A call to Sears gave me two options... 1. they would give me 50% off on the service call, no saying what the repair might cost me or 2. buy a service contract for $300 and see if it can be fixed. Wow, what a choice! This is on top of the repairs that we have made to all of our other Kenmore appliances purchased for our new home in the fall of 2017. We have fixed the refrigerator, washing machine, dryer and now the dishwasher is broken for the 2nd time. I originally chose Kenmore because my old washer/dryer were still working great after 18 years. I will not buy Kenmore again!

I bought a Front Load washer and dryer. I bought the extended warranty. I bought it December 2017 and it seemed to work okay. For the past four months the machine has been vibrating extremely hard and traveling. I am 65 years of age and I have to push the washer back into place. I am afraid it will tear of my floor because of the intensity of the vibration. It has also made a dent in the side of my door because of traveling. I have complained, they sent a repair man four times and he leveled the machine and when I wash it continues to vibrate and travel. I have called many times and I am told that if no parts are changed they cannot replaced the machine. I have had Kenmore washers before and nothing ever happened like this. I am very unhappy with the service. I cannot believe that Sear wants me to live with this machine. I was told that a repair person would get in touch with me again the week of March 19th and no appointment has been made. The washer also did not rinse and water was left in the machine and I had to run the rinse cycle to get rid of the water. I have a ill husband and need to wash. I bought a new machine to update because I had heard on the Clark Howard show that you appliances should be updated for effiecency. The old washer was working but I thought that it would be better in the long run to have a more energy efficient machine. I have always bought at Sears and I am thoroughly disgusted. There is something wrong no machine should travel and vibrate like this one. I took a video and told the person at Sears I would submit if needed because I really do not have the time to waste. I need a working washer. Please help me!

I have a Kenmore 30 inch glass top range and wanted a replacement burner element. I phoned parts department of Sears Canada and supplied them the model number which as per the sticker is 65293. I was constantly asked that there must be more letters to the model. I have the camera shot of the sticker on the appliance where model number is shown and there is nothing else on the sticker. The representative's resonse was that they cannot help as they do not manufacture teh appliance.

So much for Sears Kenmore brand. I have attached the picture of the sticker where model number is shown. In the meantime, trust me that I am now an ex-sears customer as this is my 3rd exact similar experience of the kind - once with fridge, second time with a UV water filter and third time this.

Bought washer less than a year ago and it already is broken and according to sears not fixable! Does not spin out clothes right and wish I had just bought a regular washer..repairman said was uneven and just to put light loads in but that does not seem right either after a year I expect better performance than A PIECE OF CRAP THAT I GOT!