Kenmore
Reviews and Complaints

Kenmore Elite Electric Range caught fire. Within seconds, flames were shooting out of the back of the oven. Gas quickly spread throughout our house and my husband had to grab our newborn baby, and dog and put them outside while he had to go back and shut off the gas. I am extremely mad because your company put my family at great danger. I called in about a year ago when there was a recall for the electric ranges and the person on the phone told me I wasn’t affected. Well, here we are, affected and could have died. We are also without a stove to cook with. I demand a safe replacement.

I purchased this referigerator in April of 2017. At first i noticed a small leak inside the referigerator and not sure where it was leaking water from. The Refrigerator has now stopped cooling completely on 5/23/2022. None of the fans and motor seem to be working. I also lost all of the food in the fridge that I purchased the day before totalling over 375.00.

Just purchased my 200 series dryer from Costco May 12th and on the first load it didn't dry well? I ran it for 70 minutes and than had to run it for another 20 minutes. I have done more loads and they are all the same.

I have a Kenmore microwave that is faulty, tripping the panel everytime I use it. I would like to see if it is worth getting fixed or replaced. It was recalled in 2019, and I am nervous it could cause a fire.

Purchased on 2/11/2019, compressor failed on 4/08/2022. I called for a technician and he said the compressors fail on These refrigerators all time. He said the cost of repair would be over $1200 and the new compressor would probably not last as long as this one did. I come to find out that Kenmore/LG knew this was an issue because there was a class action lawsuit against LG since 2014 for these linear compressors. Sears salesman pushed me to purchase a product they knew would fail within a few years with only a 1 year warranty

model bought April 2019. Stopped working January 2022. Had Sears service here. It is a kenmore. They said compressor needs replaced. Service order # [protected]

Maine Atty general says appliances should last longer despite one year Manufacturing warranty. Model# 795.51833. I want them to fix no charge.

My fridge stopped working. The sears repair guy came out and said the compressor. He ordered the parts. Now they've missed TWO service appointments! The customer service person wasn't any help and wouldn't let us speak to his supervisor. He simply told us we have to wait ANOTHER 2 weeks! That's unacceptable. That means we're gonna be withour a refrigerator for almost 2 months.

My bleach dispenser has rusted out, I may use bleach twice a year. So this is a Manufacturing issue. Seems like this is major issue.model number is 7963152#21# this was purchased at sears in murfreesboro tn. Also bought high dollar extended warranty.

Thanks Ray and Janice

Purchased my Kenmore Elite refrigerator in February 2018. On January 1, 2022, it stopped cooling all together. Had 2 appliance repair technicians out and both said the compressor was bad. The compressor is covered under a 10 year manufacturer's warranty. So I called Sears to get it replaced. They would only do it if a Sears technician diagnosed the problem. So tried to schedule that, but the problem is Sears does not have a technician that services the area in NM where I live. Sears will not accept the diagnosis from 2 other appliance repair people. So I'm stuck with a non-working refrigerator that needs a new compressor that Sears refuses to replace.

We bought a Kenmore top-load, 4.3 cu. ft. washer a year ago. I'm old school and thought Kenmore was the way to go. Man, have things changed. It didn't last five months before we needed repair. Then four months later it completely failed with grinding noises and cycle indicator lights going out. The tech came out AGAIN and after watching the video I made of how it was falling apart he ordered three parts to be delivered to our home and he would be back to repair it.

By this time the washer had obviously suffered damage internally and we wanted a factory warranty replacement.

When it was determined the parts ordered where unavailable Sears set the date to deliver and install a new washer. That date is today, and we haven't heard a word from anyone. Didn't even try to call ANY of the numbers because they all go to the same place.

We finally got a rep, who we could understand, who said they are working with the manufacture to get the washer and that we would get a call within 72 hours.

Right, we'll see.

We purchased this refrigerator from Sears 3/18/18 for $1979.99 the total bill was $2643.33 with $499.99 for a 3 year warranty and tax of $163.35 tax
This refrigerator quit cooling on 1/02/22, I called Sears and they would not cover any expense for repairs. We had a tech come out that was not affiliated with Sears and he said the refrigerator has and LG compressor that failed
which is very common, he suggested not repairing because it will happen again. I called Sears and asked them to repair at no charge because they sold us along with so many others refrigerators with compressors that fail within
a few years, which online I have seen complaint after complaint all with bad compressors the person I spoke with hung up on me.
This was a lot of money to pay for a refrigerator that didn't even last 4 years.
We had to purchase a new refrigerator, Sears should have offered to replace the refrigerator or given us a refund.
How is that they were allowed to continue to sell refrigerators with these LG compressors after they were involved in a prior lawsuit which I was unaware of until ours went out and I started researching the issue

Purchased machine at Sear's Home Store in Mesquite, NV on Dec.19, 2021. Brought home and installed per instructions included w/product. We did not purchase the Sear's extended Home Warranty plan.
Washer performed well until Sept 17, 2021, when it stopped agitating and draining water. In addition, it stopping spinning leaving clothes soaked and still soiled. Called Sear's Appliance Service out of St. George, UT, 48 miles away. Due to our rural location outside Newcastle, Utah, the service only came up this way on Wednesdays.
Repair person (Paul) arrived on Sept. 22, 2021 and after reading diagnostic codes and tilting up washer to see underneath, found that the "clutch" had disconnected from the motor. He reconnected the obviously faulty parts, took a picture of it to show me how to reconnect it if it happened again and left.

PROBLEM 1, Why did it become "disconnected" in the first place?

On or about November 30, 2021, the washer would repeat its "sense and fill" cycle three times before advancing to the next cycle. Ther following is a list of faulty occurrences that we also observed ; Machine would fill, agitate and then fill with more water. All the "cycle" indicator lights would go out at one time, it then proceeded to spin, drain w/ lights going out. Spin would slow, lights would go on and off, and then start spinning again. The worst event occurred near what seemed to be the end of its several "rinse" cycles when it would make pronounced "grinding" noises several times. An Audio/Video was made of this.
Eventually washer was put on "drain and spin" cycle to end the "wash".
Called Sear Service and spoke to a technician on the same day. Technician on phone diagnosed a bad "main board" and "clutch", of which he said would order and have sent to our house for the technician I would make an appointment for the same day.
Due to the time of year, an appointment could not be made until Wednesday, December 22, 2021. I wasn't too concerned that the factory warranty had run out three days earlier because the malfunctions were reported BEFORE December 19th. When the technician arrived (the same person as before) he watch our video and was able to observe AND hear the noises as described earlier. He proceeded to tilt the washer up against the wall to look underneath while putting significant stress on the water hoses connected in back. The technician concluded that the "clutch" and "main board" were the culprits and said he would order them to install when they arrived at our address. When I mentioned the technician from the phone call had already ordered the parts, "Paul", the tech at the house, looked and said he'd didn't know anything about that even though I suspect they are all out of the same office in St. George, UT. When I started asking for a commitment that the repairs would be covered under the factory warranty and that the warranty needed to cover everything until it was fixed, the technician "Paul" started stumbling with his words and, in my opinion, started a line of "double-talk" that didn't make sense OR make any commitment. He also seemed more concerned about us buying a Sear's "Whole House Warranty" than making sure the washer was fixed
As of right now Jan. 2nd. 2022 we have had one part delivered and have been notified those other parts, including a drive belt, would be forthcoming.
I will follow-up on this dilemma as it happens.

The compressor is very very loud when running all the time when it kicks on? I removed the rear panel to see whats going on and see if you put pressure on it, it will quiet down some and it amost sounds like it coming apart inside it.

I bought a Kenmore Elite refrigerator model number 795.73157.610 from Sears in May of 2019. On the 18th of December 2021, the ice maker stopped working and the following day everything in the freezer melted and the refrigerator was not cooling anymore. A $2k refrigerator breaking down in under three years is unacceptable. I called Sears and explained the situation with the fridge and was told I had to pay $99 for a diagnostics test which I did.
The diagnosis was a bad compressor. A bad compressor on a practically new refrigerator is VERY UNACCEPTABLE. The Sears tech said it would cost $600 more to get it fixed. It is faulty manufacturing and highway robbery to fix it. The Kenmore Elite should be fully replaced with a new one by Kenmore or Sears.

I purchased this refrigerator March 2018 - it was delivered in June 2018. I did purchase the 3 year extended warranty. My ice maker quit working and the next day all the food in the freezer was thawed out and spoiled. I have called Sears was transferred around to at least 6 times - I also contacted them on CHAT - Sears states they have no repair service people in our area - they advised that I could pay $39.99 and they would do a diagnostic over the phone - when I call the number provided I was advised they could not do the diagnostic over the phone. I was then told - they could not help me - to call a Private Repair Person and send in the bills to get paid - but they could not guarantee they would pay. Private Repairman - did get the Error Code 22 to show, but says he will have to order the diagnostic tool to ensure the Code is correct. He does believe it is the compressor and according to the warranty Parts and Labor should be covered for 5 years. When I called Sears back - NO ONE seems to know where to send the repair bills . Any help would be appreciated. In addition - I did some research and it appears LG refused to include Kenmore products in the Class Action Suit.

The unit is 4 years old and 2 different repairmen claimed the compressor is bad, the manual says the compressor is covered for 10 years. I verified this with several employees. The unit was purchased from Sears. The first repairman wanted an upfront payment of over $1, 200 and he didn't even have the part to make the repair! Needless to say I had to throw away everything in the refrigerator. He wasn't even wearing a company uniform or driving a company truck. When I called the number back [protected] they didn't even have a record of sending a repairman out to my home. Over the years I have spent over $100, 000 dollars on Kenmore products and Craftsman tools at Sears and to be treated like this is unacceptable. [protected]@aol.com

FROM: James E Ward
3461 Russellwood DR.
ROCKFORD, TN 37853

PHONE: [protected]

E-MAIL: [protected]@charter.net

DATE: November 21, 2021

URGENT REQUEST: A defective produce or incorrect electronic component of the Frigidaire [protected] Control Board:
Brand: Kenmore
Type: Range/Stove/Oven
Country: USA
Model: 790.[protected]
Serial: VF40661985

I purchased a Range/Stove/Oven in 2014 from Sears. It is now approximately 7 years old. The first year I had to replace an oven control board under Sears's warranty. I have now replaced several boards on the same electrical range. Every oven control board has gone out in the mid-morning hours. The control boards lasted approximately 3 to 6 months. I have monitored the house electric AC Voltage and current over a period of several days. All readings fallen within acceptable range. There must be an incorrect, improper or the wrong type/size electronic component in the design of the [protected]-oven control board.
Would you please let me know what is failing on these oven control boards or any other reason the control boards are failing?

if I had read the reviews on this I would never have bought it, worse washer I have EVER had, clothes come out WET have to wring them out by hand before putting them in my dryer.. alot of reviews saying the same thing.. I want to no if KENMORE tests these product before putting them out for sale? apparently not,

Have a Kenmore elite refrigerator, model #[protected], serial # 705TREWOK724 purchased 7/28/2017. The compressor has died on a barely 4 year old fridge! Kenmore was going to make us wait 2 weeks to even see what was wrong, but I got a local appliance repair guy who is very good to come and he diagnosed it. He told us that the LG compressors that were used in the Kenmores were notorious for breaking down. Sure enough, found that there was a class action suit against LG for those compressors and people are working on one against Kenmore.

It's unacceptable to have a fridge only last 4 years! Beyond that, we are now losing a lot of food and now Kenmore will come in - you guessed it — 2 weeks! (In the LG settlement, repairs had to be done within 7 days!). It is VERY hot here now and we have no refrigeration! And I have no assurance that the compressor part will be covered. The guy I spoke to for the appointment said that we'd only pay for labor, but nothing in writing. So could wait 2 weeks with no fridge, pay a fortune for something that should not have broken, and also risk it going out again!

What assurances can you give me regarding this? I always thought highly of Kenmore, but this has really changed my mind!

the refrirator top donot work and gets hot on the bar on the door it has been worked on at least 5 times and still not working i want it replaced or i am going to the better business bbb
you can call me at [protected] or [protected]@gmail.Com pat hale i have extended warranty on it . I do not know what to do but i am sick of this dam thing failing i have lost food and i am sick of this . Your company needs to get this straight.