King.com
Reviews and Complaints

All of my tools have been wiped off, at least £60 worth, I am furious and want to be reimbursed ASAP. Absolutely ridiculous, the game keeps cutting out loosing lives and now this. My email address I use for correspondence is [protected]@live.co.uk but the one on my Facebook account is [protected]@hotmail.com. I had 91 coconut wheels alone and have lost a lot of money.

I purchased extra lives and on 10/26/16 I had 121 gold bars saved up. This morning on 10/27/16 I noticed that I only have 1 gold bar. This is So very uncool and I would expect to either be reimbursed for my purchase or you some how figure out how to put them back. I can see that there have been several other complaints about the same type of issue. I would hope you you are working on resolving this issue and making it right for the people that have been effected.

I am tired of buying moves and not getting them. I get the wheel instead. Please reinburse my account for all the times you gave cheated me out of my extra moves. I will not spend anymore money until you have resolved this problem. This is fraud, pure and simple. This is the second time I have contacted you about this matter. Don't you care about the people who play your games? Is it all about you? Is it all about the money you get from the players? Please take care of this problem, or you wNt get anymore money from me.

After recent software update done yesterday, the game shuts off after few seconds from start . Tried many times and resets but same things happening . Problem is the continuous shut offs . Please advise what to do and proceed to solve this issue . Awaiting your kind involvement and solution advice by return
This is related to the game called " candy crush " as well as " soda " . I updated the game on my iPad and then I noticed that I cannot complete the level as the game shuts down completely . I reboot again and same thing happens . How can I overcome this problem ? Do you have some suggestions to me to do for solving this problem ?

I play candy crush all the time. I have had a couple of problems with the game where gold bars disappear, and when my pad broke and I replaced it with a new tablet I lost all my gold bars and bonuses. I wrote to candy crush to no avail. I am now stuck on 1810 and have been for days, I refuse to spend more money as it is so easy to lose what you spend without any reason. Level 1810 is a speed level and I am 75 years old, not as quick and dexterous as I used to be. I feel this level is made for the young not for the aged. I feel that candy crush should look to the people who play their games and reply to their querys. Not ignore they people they rely on to play their games.

I, ve lost all progress on candy crush app as I deleted and re-installed it due to it crashing, now every time I try to play it takes me back to level 1 even when I connect to Facebook . I have contacted King on numerous occasions and they pass me onto automated FAQs which are no help whatsoever and do not resolve my issue . King must be able to retrieve my progress using my email or Facebook password .

I purchased 2 specials on sept. 6. one was for 8.99 on pet rescue which went through to the app. but on candy crush saga I purchased the 15.99 special and did not get it. but it was took out of my checking account. here is the numbers the terminal # is [protected] the ca seq # is [protected]. I would either like my purchase on my account or the money back in my account. this is not the first time this has happened.

I purchased 4x's from 7/28-8/11/16 for boosters during your special prices and all my boosters disappeared the evening of 8/11/16. I sent a email, left a message on another complaint site. I called and left a message and return phone number, not the first reply to any. Today I called [protected], David answered said wrong number that was only tech support number, gave me [protected], Jack answered the first time said wrong number and just hung up the phone. I called back again, I believe it was Jack again, said Google King does not have a customer support and hung up again. By this time I am very angry. I want my money returned to me...

Candy crush just stole $30 from me. I purchased these boosters to pass level 1810 and it automatically ends the game on you with the use of just purchased boosters. This is absolute roberry. I want my money back. Candy crush is a frigging corrupt game. I want my money back now. Saturday june 25, 2016 @7pm

They have cheated me out of hundreds of dollars. Most recently I paid $29.00 on the "Marvelous Mix" and all I got was the 250 gold bars but none of the 27 lollipops that was part of the package. I'm putting a stop on that credit card transaction & filing a complaint with the BBB. I HAVE SENT SEVERAL EMAILS AND HAVEN'T RECEIVED ONE RESPONSE BACK. At least 30-40 times after buying extra moves to win a game, as soon as I use the moves & win the game, the screen goes black and I have to play that game again. This company is cheating so many people out of their money but I'm going to do everything in my power to get this out in the public eye and get it stopped. I've also called a local TV station & got a response for an interview & then they will investigate & expose the problem.

I have played this game for years now and in the past couple of months when I have bought extra moves... You have taken the money & instead of me getting moves to complete my levels it freezes and goes back to the start of the game...after the money has been taken... It has just happened again... I let it go the first couple of times ... But when I realise how much I have spent on this and it's just freezing all the time and ur left on the same level after nearly completing it ... I'm furious and would like to be refunded with the monies I have spent for the past two months... It's not right it's day light robbery. I'm fuming with this app
Thank you waiting for your reply

Candy Crush Saga have boosters to help with the game. Half the time they don't work, but they still charge my visa! This morning alone I spent nearly $10 for boosters that don't work but they still took my money, March 6, 2016. I would like a refund on some of the money I have spent on this as this is 4th or 5th it has happened! This morning my issues are with level 409, the switch 2 candies booster would not work. It always seems that one I have the problems with. I don't like spending my money and getting nothing in return, it gets very frustrating! Please help!

Beth Gratto E-mail: [protected]@gmail.com

I have complained about this problem in the past, but obviously fell on deaf ears! I have 30+ fellow players & again when I ask for lives, I got 3, even though I have asked at least 4 times! Friends tell me they do send help/lives, so are you holding my lives in hopes that I will spend $$? Think this is a "bait & switch" routine & if it continues, I will delete & post on FB, reasons for doing so! Not worth the aggravation!

You've done it now! I've thoroughly enjoyed playing Candy Crush and completing the challenges you have planned for each board. I made it to Level 1038, however this board is, in my opinion, miserable!

You've made it so difficult, that it isn't even fun any more. I can just imagine the programmers snickering devilishly among themselves, as they must realize that they can screw with the players' minds. And, I have paid plenty to buy "helpers" in order to clear a board. It seems absurd that you'd want to discourage players by making certain boards too hard.

In my opinion, you've managed to take the fun out of it. Maybe some people enjoy the difficult boards - but for me, you killed it. I am sick of trying to complete Level 1038 - so I have no other choice then to quit playing. You win!

C.A. Hill

It's really annoying the wen i purchased gold bar that get deducted wen I accidentally hit extra move, it automatically deduct the gold bar. However, if you don't have the gold bar and hit the button in error, it asked if you want to purchase and you can cancel if you do not. Why can't you let me confirm if I want to use the gold bar or not. It goes for all of your games and its very frastrated. Why would I want to buy gold bar wen k know I can't win the games. You owe me a lot of money with your trick of getting more money from your players. I have spent a lot of money and its not fair Thanks. [protected]@yahoo.com

This is my second complaint for same issue. I paid you money several days ago to go on to 201. My money was accepted by you but issue was not resolved. I am still waiting. You need to refund me! You took money, cost me the gifts to take advantage of during the time period, and I am still waiting for my third friend so I can play. This behavior on your part is not acceptable. Totally disgusted. My next complaint will not be to King. You don't seem to get the message. You just take the money without the exchange for merchandise.

I'm on level 880 which requires you to get 800, 000 points in 45 seconds. I've achieved this 4 times in the last few weeks and it says a bomb is about to explode and won't advance me. I also have a friend who plays and she always finishes first with points. Not only does she finish first but she's always a million points ahead of anyone. It's impossible to finish first anymore. She says it all started when she got her new phone. I'm not going to waste my time on Candy Crush anymore. Cheers [protected]@shaw.ca

Have reached a new level. I now need either to use gold bars or ask friends to open that level. My choice. I have plenty of gold bars, but I don't like to use them so I ask friends. For 5 days I have asked. Zero friends have responded. On other King games where I have no bars, friends always respond withing minutes or hours. Seems absolutely like a ploy for King.com to force me to deplete gold bars, since response here is not uniform. Duplicitous company.

Boosters vanished...! I am shocked to see my boosters getting vanished all of a sudden. Why? These were earned. Some were bought and all of a sudden how can they vanish? Need immediate response from the team. I am at level 1250. Shailendra. [protected]@gmail.com