King.com
Reviews and Complaints

Hi

I am writing to let you that the love of my life has been giving zero importance to me every time she is playing candy crush, it's been six years now and I can't take it any more.
We got married after a relationship of 5 years and even at this very moment while I am writing this to you my wife is giving all her attention to the game.
She is so much into it that She can't help it... last time I saw she was playing level No.3933.. I am going nuts about it.
Do something to help me out here else I have no option but to start a campaign against candy crush.

Thanks & Regards
Ashwin Bishnoi
ashwin. [protected]@gmail.com

I spent over $2000 on booster and lives. It was all taken. I contacted customer support only to be lied to I sent verification documents of my purchase from apple and my bank. I was told that I would either get my money or what I purchased only to be told I'm not getting nothing and I was not going to get a reply back I have been supporting this app for years to get treated like oh well no I need I need a refund for my purchase

I sent to play game of candy crush and for some unknown reason my status level went from level 491 down to level 1 and I lost all the prizes I had eared such took me a very long time to do I want back what is mine ok

Why is it i lost all my booster wheel and treat calendar rewards?! I logged in and they were just gone...Gone I tell you :) It's as if Jenny was hungry and the only thing she could find to eat was my rewards. I try to push them to the back of the snack drawer but alas, she must of found them. I have put up a note in company break room, but I know it was her...please do the right thing and give them back!

I paid for 10 each spells and 500 gold bars. I never received the spells.
This is the second time it has happened.
The first time was 6 spells each now this is 10 spells each.
I like playing the game but I do not like losing money and not getting what I paid for.
I would this resolved quickly.
My email address is [protected]@gmail.com
I would like a response.

I am currently playing game 4182. I earned a selection of boosters to help with the very hard game. I claimed them and instead of adding them to my current total, my entire booster collection was eliminated. I only had 1 or 2 of each booster left so I was trying to get a bit of help. Obviously, at this level you know I am a serious player (79 year old lady). Would at least like the boosters I did still have replaced so i can continue to play. Thank you. Look forward to keep moving up in the game.

During gameplay you are awarded 'gold bars' for clearing a round or some epic achievement. I have a 'Full' piggy bank of gold bars 50 to 100 it looks like, but during gameplay when I am required to continue a game in order to win the level it requires 10 gold bar's. I have 9 available in gameplay and I cannot release any gold bars from my piggy bank at all and instead the game takes me straight to their shop to purchase gold bars..I don't need to purchase gold bars I have 100 in my piggy bank..Release them to me, instead of trying to force me to pay for extra I do not need as I already have gold bars in my piggy bank!

During gameplay you get awarded hammers, lollipops rockets to delete candies, the screen flashes extremely quickly of your new award of lollipops, rockets and the such but upon checking my allowance you do not get them! So where are they? I never pay at all for anything in this game as it is clearly a game that uses tactics to get you hooked, 'It is free after all..' but is it..No it's a game disguised as a convenient cash cow for the developers and owners and it is dangerous to young people as it encourages gambling, risk taking and is a plain old blatant scam!

Just another game to scam people out of money. Game controls are constantly changed. When they do this you might think your clicking on one thing when your really clicking on a button to do another thing. Case in point. When you lose a level you "had" the option of retrying the game by hitting the retry button or you could hit the X that is in the same area. Now all you have is the X button or you can use the coins you've collected. But.. If you have no coins it will automatically take you to another page where you can buy coins or other things that will allow you to continue the game you were on.

This is not the first time this has happened, I purchase boosters for R199 & you debit me with R399, this has occurred on numerous occasions, this is stealing. someone needs to contact me to sort this out. This should not happen at all, I have tried to reverse the amount but to no avail .
I will be filing a complaint with the ambutsman to get all my money refunded

Game will not load

After spending hundreds of dollars a year to purchase boosters, yes I know that's pretty stupid, and this is the end. I keep losing the boosters that I purchased because my game glitches on my iPad and I have to delete it, when I refresh the game I have lost everything I've purchased. Candy Crush tells me the gold bars aren't taken away when this happens although other purchases may be taken away, however I purchased a large amount of both gold bars and boosters right before my game glitched on November 13, when I refreshed I only had three gold bars left and none of the boosters, this is happened before but not by such a significant amount. Candy crush has basically told me through a series of emails there is nothing they can do.

On the mystery mountain game after playing a level or two and trying to go to the next level it tells me I don't have an internet connection. This has happened three times already and this time for the past two wks in a row. I usually buy gold bars from you but if this crap continues I will no longer buy or play your game. There is not point in buying or playing if I can not win free gold bars! One promotion going on rite now is if you rescue 250 pets and complete the levels you win 50 gold bars, but there is no way I can even try if it doesn't let me. This is very frustrating since I enjoy playing but am about to give it up if you can not fix this problem... Thank you

It's in possible to win! Not enough room to collect to build square candy and how in the heck you can get to the bomb in the cage! Love the game and have been playing for years. I'm having a problem with apple. I've bought extra life's and been charged but I'm not getting them. Anyway, I'm sending them normative for that. I thought with extra life's old gave a better chance or at least I could hit the bomb and explode it before it burst

This is my 2nd complaint, and I did not get a response to my first one about my pot of gold that has disappeared.
I have finished so many levels and my pot should be full of 60 gold coins. No pot! Where did it go?
This was a better feature to buy 60 coins for $2.99.
You guys have taken away all the fun features of cc
I'm on level 7670, and this might be my final attempt in requesting you to bring back the Sugar drops, free wheel, and now the pot of gold .
I just cannot justify paying for boosters and extra time anymore!
A very disgruntled player
Christine Seth

I paid $4.99 in order to play candy crush soda for an additional 2hrs I was only allowed 15 min. And was then cut off, this money was immediately deducted from my regions bank account. I am expecting a full refund. If you need my full bank account number I can send it to you via email or however you suggest
Thank you
Annette hooks [protected]@att.net

I want to delete my account. I went to the king.com website. It say: no cancellation possible. I didn't want to believe that. I researched on google. You have to contact customer care in writing. You have to fill out a form. Later you get an email with requests you have to fullfil. Look at it below. You must do them a favour of recalling your entire "playing history" in writing. In this way they mke it impossible for you to delete your account. This is terrible. King.com LTD is a terrible company who does not repect customers.

Thank you for your email. In order for King to delete all of your player information we need you to kindly confirm a few details with us and take the following steps:

Please let us know:

which King games you have played with the approximate level you achieved in each game. A list of King games can be found here: https://king.com/games
the name that is linked to your Facebook account
your Facebook User ID for each of the King games you have connected to Facebook. Please visit this link for information on how you can locate this: How do I find my user ID?
all the email addresses you have used to contact us from or to create a Kingdom account with.
Due to the way our systems operate, if you have used any of the services below we would also need to you do the following:

If you have played Paradise Bay, please let us know your Game ID. You can find this by clicking on Settings in the top left- hand corner of the game, this will open the menu and here you can find the ID in the lower right-hand corner.
If you have played Legend of Solgard, please let us know your game id. You can find this by reading this blog: https://forum. legendofsolgard.com/legend-of-solgard/forum/support/how-to-find-your-player-id
If you have played Knighthood, please provide: Knight name, Knight level, Guild Name, date/time of Last log-in and Last purchase.
If you have played Royal Charm Slots, your Royal Charms Slots support code, which is accessible from within the settings page of Royal Charm Slots;
If you have posted on our King, Paradise Bay or Legend of Solgard forums, we will need your username & linked email address for each forum;
If you have ever contacted us via Facebook (https://www.facebook.com/King/) or Twitter, please reply to the last message via the same channel and let us know this ticket number: 9692629; and
If you have ever participated in a King competition, please let us know the name used to sign up.
You must also:

Delete all King games from your mobile devices and clear our cookies from any device where you have played our games in a web browser; and (where relevant) update your app permissions from within your Facebook settings to remove all King games. Please see this Facebook page for more information on how you can do this - https://www.facebook.com/help/262314300536014
Please be aware also that by taking this action:

Your entire King account will be permanently deleted. This means that you will no longer be able to access your account, including your game progress in all King games, in-game items that you may have purchased or been awarded or in-game messages to friends;
We will not be able to retrieve any related information pertaining to payments you may have made to King via third party merchants E.g. Apple, Amazon, Facebook, Windows, Google Play or your financial institution. Any such requests must be redirected to the specific payment provider that you used; and
We will only maintain records of communications from yourself and our Customer Care team.
Please also note that, in some instances, personal information about you that is visible through gameplay such as username, avatar, your high scores and any chat messages may be cached on other players' devices and we may not be able to remove or update that data from those devices, for example if that device is not connected to a wifi network.

As soon as we receive your response to the above points then we will proceed with the deletion of all your player information from our records.

Please head over to our Privacy Policy for more information -https://king.com/termsAndConditions#privacy

I am on level 2626 and also on level 8 of the challenge.. I have collected a golden pet 4 times, and each time it only registered as one of the three golden pets. This was in an hour session. Later today, I collected a total of three golden pets and the same thing happened. Please fix this problem.
Thank you
Karen McBriarty
[protected]@verizon.net

I have been playing your games for many years but I am disgusted to find a user profile photo of a man called Nathan masturbating. It is very clear that he has his hand down his trousers and is playing with himself. How can you as a so called responsible company not monitor the photos that users show of themselves ?
I am an adult but obviously many of your players are not. I have warned all my friends to check what their children are seeing. You have a huge responsibility to check these photos and remove anything that is not appropriate. I suggest you get this filthy photo removed immediately. I will be taking this further.
Liz

I made two purchases today, 3/28/20, for $8.99 each and did not get any of the boosters that I paid for. This has happened before, so now I have to say something. Please refund my money.

Whenever I start playing a game whether it be soda or saga it will start then it will stop and go back to the home screen for that game I don't want to stop playing these games because I like them but if this comtinues I might have to uninstall these games. I hope you will fix this problem right away because their are a lot of people who enjoy playing these games including me. Like I said I would highly recommend you fix this problem