King.com
Reviews and Complaints

Candy Crush gave me 2 hrs of unlimited lives just as I was about to go to the next episode...So I decided to buy a ticket to the next episode instead of waiting for friends to give me a ticket... The problem is that I have not gotten the gold bars for instant access and the 2 hrs of unlimited has ended. After purchasing the gold bars Amazon pop up with a message that said the purchase was made but it is taking longer than expected to deliver the purchase... Can I have my money back please and thank you !

I lost all of my power ups. This it the 4th time this year and 2nd within a month. The gold and mail stays, but all bonuses I've earned are gone. I haven't reset the system either, just gone! I'm not a company, I'm a consumer, so I don't know why this complaint board wants a companies name.and why so many characters. I said what I needed to say in a few short sentences. I hope this useless rambling fills the void!

I'm playing level 1885 now, which is a timed level. I Have to earn 35000 points, which is impossible. My Sister has succeeded a while ago but then needed only 20000. Why on earth change it to 35000, even 20000 is impossible.

And why are there soooo many Time levels? 1874 was hard enough. It might be Time to stop playing 😣

Eline from the Netherlands

Trying to move an episode game would not move me but it charged me $6.49 on my credit card when I tried to buy my way. Finally after so my days it moved me on but took all my boosters! I had many ! Also game keeps shutting off in mid game and makes me start over very frustrating please refund my $6.49.love the game but I'm only at 800 sum my consider stopping!

Team,

I have done transaction for the purchase of Dainty Bundle of Rs 420/- on 08.10.2016. However, i didn't get the same and my credit card account got debited.

My ID is [protected]@gmail.com.

Kindly arrange to refund the same in my credit card account or get the things credited in my ID for which i had made the payment.

I have already sent a mail on 18.11.2016 on candycrush.[protected]@king.com but i have not received any revert as on date.

Since passing level 1750 (roughly) the game does not load and frequently crashes. I have to turn off wifi and then it sometimes works. I reached level 1800 (roughly) today and it crashed and when it loaded again I was back to level 1.
I have lost many lives that I've paid for, lost levels, lost candies I've paid for and now I've lost the whole thing.
I've spent a considerable amount of money on this game and can provide receipts. Please advise your proposals.

After a recent update (november 20th 2016) I had trouble loading the game. I left it overnight and thismorning I found all my purchased and won candies have been wiped. I had19 colour bombs, 14 striped and wrapped, 21 fish, 2 hands and 5 hammers. Has my account been hacked? How safe is my details. Im on level 1778 but feel like giving up now. I have purchased lots in the past 3 years of playing but feel like giving up now. I tried hard to geft to this level but im pretty upset now.

I play on an iPad with the most recent update. All King games crash constantly and cannot connect back to Facebook once disconnected. I have tried absolutely everything...uninstalled and reinstalled, cleared browser, closed duplicate Windows, restarted iPad. Nothing works. There is no way I would ever spend money again on these games because I cannot guarantee that I can play them. They either won't load or crash in the middle or crash in between games. I am getting so frustrated with all of the games. I don't even want to play anymore. From the boards, I can see I am not the only one with these issues. Why can't the games be fixed? There are so many other games to play and I am getting ready to find some others.

Three times I have bought additional packages when I wanted extra moves etc. it said $24.99. All these times I have been charged extra.
28/10/16 = $45.98, 12/11/16 =$49.98 and 14/11/16 = $44.97. This is a rip off and I would like my funds returned immediately.
I have been enjoying your game but don't enjoy paying double for what you said it was going to cost.

I won Candy Crush Level 1730 and the game program failed me. It is a timed level in which one must attain a score of 130, 000 points in 1 minute 15 seconds. I scored 146, 000 points, removed all bombs before they exploded, and cleared all candy blockers before time ran out. This was clearly a game failure, not my failed level. I am still trying to get past this level! I think I should be advanced to the next level so I can move on with the game. I have been trying to pass this level for 2-3 weeks, and should have when I beat it but was cheated out of a win.

Dear Sirs last week I purchased a bundle of 100 gold bars and extras for candy crush for £10.73 this is now the third time I have NOT received the gold coins associated with this value of purchase and to be honest I'm sick and tired of it. I imagine this company is financially vast and if you look back on my account I have spent ALOT of money. It's not acceptable . Please email your response ASAP.

Spent money hoping a yellow candy would fall...Nothing!😡😡😡😡😡😡😡😡😡😡😮😮😡😡😡😡 . Unfair! I have played this game all the time, it helps me from getting alhiemers. Please, please don't cheat an old lady...all I have to look forward too...please help me...thank you..and I'm sorry about the mad faces, but I'm spending my social security money, especially now so I don't have to watch the news, it's scary. So I'll keep playing!... Thank you

Level 1753 I thought was just impossible, I have been on the level for almost a month. Then I thought I was doing something wrong, so I watched a u tube video to see every game I have played, the only +5 sec I could get was up on the right hand side, but when I watch others play on u tube they get extra +5 sec's on the left side where they keep falling. I think something is wrong with he system please fix I have wasted much of my life on something that can't be beat.

All my candies that I has purchased or won disappeared. It looks like my account deleted or wiped all the candies. I'm on the right level still though.

Can we check into why all the candies that I had purchased or won disappeared? My account is tied to my email address. I am worried about providing My email address on this board. I hope that I can provide that information later in this process

Candy crush is constantly crashing in the middle of a game. This is happening all day he time. Can't ever finish a game anymore. Very frustrating. I really enjoy playing these games on my iPad, but it seems as though these games are no longer compatible with iPads. I can okay these games on my laptop with absolutely no problem. This is s new problem that I have experienced for about 2 weeks now. Don't understand what's happened. Can you help.

Good evening.
I recently purchased 100 gold bars that came with 6 unlimited life hours but only received 36 gold bars, could somebody please explain how this happened and if I can claim a refund? I am most disappointed as Candy Crush is my way to unwind and escape and I have definitely not received what was advertised. I am also in competition with my partner and this will almost definitely put me behind.
Please could someone get back to me as soon as possible.
I anxiously await your response.
Kind regards

Sandra G

Level 1910 is impossible to beat I've been trying to complete it for 3-weeks. With the additional 60 seconds you get its still impossible to get 100000 points to win. I watched online videos i've noticed that the way to be won is through extra time candies. But on my mobile game i am not getting any extra candies. Please fix this problem. Thank you.

All of my extra lives and Candy crush boosters have disappeared, so I am feeling very cross indeed. I had loads.

I also can't believe how hard it is to make any sort of complaint to King about this things in fact the requirement of 350 characters in itself is ludicrous King must get a great many complaints thats all I can say.

Hopefully you can sort out this matter which appears to be a big con!

Thank you.

Yesterday I bought a $15.99 bundle package, I never received half the package! I only received the gold bricks and the the round speckled chocolate candy ones...I never received any of the lollipops and red hand swipes! I am on a fixed income and can only buy this package once a month! I would like to receive them! I play this game all day every day and this has never happened...please make this right!

Why does it take weeks for the next boards to be available if you are in competition with friends the delay in boards allows them to catch up come on this is ridiculous there's no reason to continue to play and spend money to stay in front when you allow the friends your playing with and against to catch up by not having the next set of boards ready.