KitchenAid’s earns a 2.2-star rating from 425 reviews, showing that the majority of home cooks are somewhat dissatisfied with appliances.
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my mixer head seems to be coming off.
I purchased several kitchen aid mixers for myself and my family members as they get married. I have never had any issues until now. My red 5 quart 90 year anniversary mixer when simply mixing on slow speed that pin in the back that holds the head on the stand keeps coming out as I am mixing. I have to continuously hammer it back in. This should not being this. As stated before I have purchased at least 10 mixers in my life time as gifts and for my own use as well. Never have I ever had this issue. Please I need my mixer fixed with the holidays coming up.
The complaint has been investigated and resolved to the customer’s satisfaction.
faulty oven, new range.
I have a gas range less than a year old (house was finished less than 6 months ago, range sat in factory box for about 4 months until install after it was delivered). The model number is KSGG700ESS1. I have receipt for proof of purchase and date. The Kitchenaid website froze up when we tried to register the appliances months ago. The oven stopped functioning and displays F2E0 error. We are very disappointed in the quality of the appliance. I've recently heard of others having issues with this series of range (I'm a Home inspector by trade). The Customer service numbers to Kitchenaid do not work. They have not responded back to multiple emails submitted to the website. The online "Chat" function does not work. I purchased the appliances from Lowes and they said they have not had any luck getting in touch with Kitchenaid. I need some help getting this resolved and am also worried about the quality of the other kitchenaid appliances I purchased.
Wound up contacting KitchenAid through their FaceBook page. They responded quickly. Had a local repair tech come out yesterday and we are back to using the oven. Thank you KitchenAid for the help.
Thanks, will post an update. Kitchenaid sent out a local repair tech and fixed everything. Thank you for writing on here. I would suggest maybe updating the customer support number and email on the Kitchenaid website. I never did hear back on the emails and the phone calls never would go through. I was able to get in touch with Kitchenaid through the facebook page and they responded pretty quickly that way.
I wanted to clarify that one of the previous kitchenaid ranges that our company observed malfunctioning was an electric top (not gas like mine). It did have what appears to be the same control panel. I do not recall the error code but the broiler function did not appear to work properly. The other appeared to the same as ours and had an issue with the convection/fan function. To be fair, both had seen some use so I don't know if they were abused before hand (best I can recall it was late 2015 to mid 2016 timeline). I don't know if kitchenaid or the buyers home warranty wound up fixing them. I know Lowes was selling a lot of them because it seemed to be a popular model to the sales associate.
Thanks for the encouraging words. I truly hope the rest of the appliances are good. This particular range seems to have issues. It appears to be a popular model. I've seen two others that were malfunctioning during inspections and the model has not been out very long. It seems to be related to the placement of the control panel (front of unit, above the oven). I would imagine the control panel gets very hot where it is located
I tried to contact Lowes. The Lowes in our area was not as helpful as I had hoped. They wound up forwarding me over to their extended warranty department, but no one picked up and I did not have time to sit on hold. It would be great if Kitchenaid would answer their phones or respond to my direct communications.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear JoeInspect:
Thank you for your review. We are sorry to hear of your KitchenAid® Range concerns. Please email us at KitchenAid_Reviews@KitchenAid.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase, and a brief description of the issue. We look forward to your reply. and will reach out to you as soon as possible!
Thank you.
KitchenAid® Social Media Relations
I'm involved with the industry and will tell you Kitchenaid makes good quality appliances. Lowe's should be of help getting you in touch with a recommended service center in your area.
ordering parts
Tried to order a part for my KitchenAid microwave oven - Face Plate -
Parts department / Customer Service would not let me purchase the part - some weird Whirlpool Policy -
But, on the parts website, the part has a skill level of 2 wrenches which they define as a "Do-It-Yourself"
But then they say they can't sell it to me - I already have it off on on my work bench - just need this part!
Not sure what the policy is all about when they don't want to sell the part - isn't the definition of a policy to promote the goal of the company - and the goal of a company is ultimately, to "Make Money" -
The last time I had a service technician to fix an appliance, they ordered the wrong part.
Sell me the part, that's all I ask.
I guess I will buy a different brand other than WhirlPool / KitchenAid from here on out - Bosch - LG - here I come.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Gordo1, sorry we missed this until now. We would be happy to look into this for you. Please send us your name, address, phone number along with the model and serial number to KitchenAid_Reviews@Kitchenaid.com and we will reach out to you to discuss your concerns. Thank you for your time!
KitchenAid Social Media
kitchen aid ykfid500ess induction range with dual ovens
KitchenAid ovens are sold and delivered in an unclean state, with loose metal parts and enamel-coated shards inside.
While cleaning surfaces of the newly delivered oven, we noticed repeated defects:
- Ceramic enamel blue shards were snagged inside a seam in the lower oven, and floating loose within the ovens. One shard sliced open my wife's finger, and embedded itself under her skin. Many smaller shards have been collected upon dampened paper towels to clean out debris from blowing around.
- Loose metal self-tapping screw for broiler element attachment plates was found in the oven - a factory leftover.
- Convection fan blade was binding and grinding against ventilation opening, got seized and fan stopped running altogether. 3 fan attachment screws were not factory-installed, as diagnosed, corrected, and reported. REF. Kitchen Aid Service Bench ticket SWCKAG1XHC-1 to address grinding "noise from convection fan". Fan controls did not catch fire due to locked-rotor condition upon being seized. It is unknown if there was any smoke/overheating when I did the first day BAKE MODE burn-in to eliminate off-gassing nor the 900ºF SELF-CLEAN mode.
- The cowling plate of the convection fan inside the oven has a 3 cm x 1 cm long section of enamel chipped off.
There are no visual cues to show that factory cleaning has occurred prior to shipment.
There are no OK - INSPECTED markings on the appliance.
STEIN APPLIANCES technician has filed a report, and come to my home to diagnose loose/seized fan missing 3 fasteners.
Also, oven door corners have poor finishing, leaving a rough sharp edge inline with the door, which poses a safety hazard when cleaning surfaces.
The complaint has been investigated and resolved to the customer’s satisfaction.
Paul, Thank you for your review, we would like to discuss your concerns, please contact us at [protected] as soon as you can, Please give your wife our apologies, we would very much like to speak with you.
KitchenAid Social Media
kitchenaid
I purchased from Brault & Martineau
(order no. H440788)
the Kitchen-aid Refrigerator, gas stove (which was supposed to be gas top; electric oven!) and Dishwasher.
refrigerator; they are coming for the 3rd time to replace it! the dishwasher; have had problems since day 1; but due to the store sending someone to look at it; it surpassed the 7 days; and the oven as well, there are some buttons that don't work well.
the worst part is whenI called many times at the whirlpool office; my complaint just seems to go in limbo! even when I asked to speak to a supervisor; I don't think I was actually talking to one!) that is the worst customer service I have run into. they say American Made is the best! don't know about that!I keep getting the brush off from everyone! (store sales manager- still waiting for an answer!) I will let everyone know what customer service there is! very disappointed; we have to run around to try and talk to people; but the invoice to pay comes in and they just say that I still have to just pay. Nobody, (not whirlpool) or the store have yet to offer any rebate etc, for the troubles! Only a 6 months warranty extended for the dishwasher!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Marisa,
Thank you for your review. We are sorry to hear of your KitchenAid® Dishwasher and Refrigerator concerns. We would like to inquire further about your review with you. Please email us at KitchenAid_Reviews@KitchenAid.com with your name, phone number, address along with the model & serial number, and date of purchase. We will have a supervisor reach out to you do discuss all your concerns. We look forward to your reply.
Thank you
KitchenAid Social Media Relations
rebate process
I ordered a Stand Up Mixer and was to get a free Spiralizer as a rebate. I filled out the paperwork, verified the UPC was in the envelope and mailed it. - I even verified the cardboard UPC was in the envelope 2 or 3 times. Keep in mind they do not accept copies so when they said I didn't turn in the UPC but I did provide everything else. They had no options to the lost UPC so Nope don't get the rebate. Funny how that happens, saved them some money I guess and they were rude about it as well as if I was trying to scam them. People scam them for spiralizers that only fit their mixer?
I am complaining about kitchenaid fridge model# krmf706ess01 serial # k64116439
Hello,
We have purchased a brand new fridge from billa appliance ltd. Invoice # m51271 dated 09/29/2016 delivery date 12th november, 2016 including manufacturing warranty.
Our fridge was not working properly and our complaint is related to frosting and/or condensation in freezer from last may 2017. Till date it is reviewed by service technician by 5 times. We have also garbage frozen foods including children foods. Also due to frosting my kitchen cabinet is damaged. After 5 months of review by various technicians still we are waiting for replacement.
We have a very bad experience with kitchen aid fridge and we would like it to replace with other fridge or money back as we are struggling for freezer from last may 2017. If it is not done I am going for legal action.
Please review this case and provide us your update. We will also go for product complaint against kitchen aid if it is not resolved asap.. We hope you understand our situation (i. E after paying for cad 5099 we are struggling for good product from kitchen aid).
Thanking you in advance for your help.
Regards,
Brijesh jani and priyanaka jani
6 mecca stret,
Brampton, ontario, l6p4k2
Home [protected]
Cell [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
BRIJESH JANI, unfortunately we are unable to offer assistance to those residing outside of the United States. All further questions would have to be addressed by your local representative. Please click on the link below for further assistance in your region. http://www.kitchenaid.ca/en_CA/contact-us/
master service agreement/ no lemon guarantee
2017 - Kitchenaid Icemaker. Less than year old.
Stopped working less than six months in.
Four months of run around with Sears including:
6 calls to Sears service desk (including one call over 2 hours)
Nine technician visits (plus two no shows) = 11 days waiting at home
Four parts replaced
Over Four months still no ice
Sears says it still doesn't qualify as a lemon under they policy. They want another service call and repair try and then they will review to consider it. Seriously? Nine onsite tech visits without repair and still not lemon under your policy? Seriously?
The complaint has been investigated and resolved to the customer’s satisfaction.
Drew Vta, We’re sorry to hear about your concerns regarding your KitchenAid® Ice Maker. We are happy to look into your concerns but we will need your model and serial number, your address, phone number, the website you were contacted on complaintsboard.com, your review ID Drew Vta, and date of purchase emailed to KitchenAid_Digital@KitchenAid.com.
dishwasher
Dishwasher is almost a year old and not cleaning over 50% of the dishes. We've tried emptying filter, buying several dishwasher cleaner products, shop vaccing the drain, and different soap products. Nothing seems to help. We have to hand wash every load. Pictures are from last load. Food residue plus a grit over everything. Even soap doesn't wash off door. Purchased from lowes. Please advise!
The complaint has been investigated and resolved to the customer’s satisfaction.
Bukoski, Thank you for your review. We would like to inquire about your review with you. Please email us at KitchenAid_Reviews@KitchenAid.com at your earliest convenience with your user id (Bukoski), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply.
Thank you,
KitchenAid® Social Media Relations
refrigerator
We purchased a new Kitchen Aid refrigerator on Jan 29 2017. In June it began to have issues and stopped making ice. I started calling the customer service line after researching on the internet what the problem might be, ie. frozen line, poor water pressure...etc. None of these seem to work to resolve the issue so I called the customer service line. The first call seemed to work okay, they were going to contact their closest appliance repair shop and have them come take a look. Later that day the repair shop contacted me and said they wouldn't fix our appliance because we purchased it from Bray and Scarff. So i call the customer support line again letting them know we were make to square one. They were surprised by the appliance repair store making such a bold statement. That's were the problems started they refused to contact another store, saying they had no one in the area... wanted to know if we lived in a remote region. We actually live 20-25 minutes from Washington DC. Weeks have passed and I was still calling to ask the status for our repair, they continue to tell me they were unable to locate anyone to come to our house because it is so remote. Again, we live 20-25 minutes outside of Washington DC. When I requested they replace my refrigerator they actually said to me... "if we do that who will repair that one? we won't keep replacing your refrigerator" I asked again how i can get my fridge repaired and their response was to ask me if I have contacted anyone. They would reimburse me $150 for repairs...I was flabbergasted They said they'd made multiple calls and are unable to find anyone that would come to such a remote location... again we're not remote, less that 30 minutes to multiple city areas. So 6 weeks later I'm still without ice and no closer to any resolution and so frustrated.
microwave
When building my home three years ago, I selected all KitchenAid appliances for my kitchen and Whirlpool appliances for my laundry. I have been very disappointed in the quality of the products. I have had issues with the stovetop and refrigerator. Those where fixed as they were under warranty. I then had issues with the washing machine and was not covered and had to pay for the repair. The microwave was having issues immediately, but started working properly, so I didn't submit a call about the microwave the first year. It would intermittently have issues. Fast forward to a month ago, it completely died. I called a reputable (Kichenaid approved repairman) and $90 later, he said it was not repairable and that is was a manufacture defect. As you can seen in the picture below, the wires were not tight and were loose from the beginning. Thus explaining the on and off again performance. I immediately called KitchenAid after he left and was told to send an email and picture. Which I did. Had to followup and was told it was never received. At that point was told that don't bother because it won't be covered as they don't care about microwaves..? I guess they are considered "disposable" items. How offending is that? I could have bought a cheap one at Walmart if that was the attitude of the product...unreal. I was told to call the retail outlet that I purchased the appliances from. So I called Factory Direct Appliances in Omaha NE and they were no help either. So another frustrating dead end. So today I feel I have no choice but to purchase a new microwave. You can be assured it won't be a KitchenAid or Whirlpool. I will never again purchase any items from these two brands. I will also be telling this story to all my friends and family. I don't want them to go through this. This has probably been one of my top worst customer service experiences I have ever had.
upon your request, I immediately sent the above information, but haven't heard anything back...not even an acknowledgement of receiving my email...?
The complaint has been investigated and resolved to the customer’s satisfaction.
We're extremely sorry for the inconveniences in the delay or lack of response. Unfortunately, we don’t have the previously requested information. Can you please email us directly at NAR_Customer_Solutions@KitchenAid.com with your model and serial number, your address, your user ID (Stacilong), the name of the site you were contacted on (Complaintsboard), and date of purchase.
Hi Stacilong, we are sorry for the frustration you have experienced. We would like to discuss this with you further. Please email us at Maytag_Reviews @Maytag.com with your name, address, phone number and model/serial number along with what you are experiencing. We look forward to hearing from you.
customer ticket # [protected]
I bought my KitchenAid refrigerator March 2017 and the refrigerator has not worked from the day I bought it. I have had several technicians come to service the refrigerator and numerous parts have been ordered for the appliance, but so far the refrigerator has not been fixed.
Today (Aug. 7, 2017) I called [protected] and referenced the above ticket and after some discussion the representative whom I talked to hung up on me after I requested to speak to someone else (supervisor).
rebate scam - stand up mixer
I purchased a KitchenAid Mixer from Kohl's in December 2016, in large part due to the $50 rebate offered. I submitted all required information. The KitchenAid rebate center shows they rec'd everything on 1/16/17 (well within the established rebate window). They are denying the rebate because "the request did not contain a postmark date or it was illegible." Clearly, it was rec'd into their system prior to the rebate cutoff date, so what difference does the postmark make? In addition, how am I to insure that the USPS postmark is clear once it gets to KitchenAid? KitchenAid says they mailed me a notice regarding this, as if i could somehow produce another postmark anyway, but i never got such a letter. And now, when i finally remember i never got my rebate, it's too late, the rebate offer is closed. RIDICULOUS!
mixer pack 1 with grinder and food processor
I have twice used the grinder attachment and twice it has worked like it was the dullest most useless grinder in the world. I tried to grind ham. alright I thought when it didn't work well, I will remove the skin, this is a processed ham by the way not really the ham with a bone in it, although the first time was that kind of ham and it didn't work either. It plugs, it spits the ham across the room if you try to put a little pressure on it or if you are standing in the way it spits it on you when it does come through. The internal grinder does not grind and then the meat gets stuck in the outer blade which also does not cut the meat. This is the worst attachment ever. I love my mixer and was so happy to receive this pack for Christmas last year, now I don't even want to take it out of the box.
refrigerator
The delivery / service department is asking for four our waiting time, do not show up, do not call to reschedule, or inform of appointment cancellation.
Once the appliance is purchased, the customer is at his/her mercy!
Disgusting company, including the retailer Appliance Canada, who are kissing your butt when you are spending the money and telling you off when they've got your money!
Never again will I buy KitchenAid products or anything from Appliance Canada1
The complaint has been investigated and resolved to the customer’s satisfaction.
1Gr8L80: We're sorry to hear that. We recommend to contact our Canada Team for assistance at [protected] between 8 a.m.–8 p.m. EST Mon-Fri.
dishwasher
We purchased a kitchenaid dishwasher from Home Depot just over a year ago. It worked fine for about a year. Then it stopped cleaning dishes. Tried repairing twice and still it does not work. Now we have no choice but to replace the dishwasher. Very dissatisfied with this product - clearly purchased a lemon. W10579093A. Can't see why we would ever buy a Kitchenaid appliance again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello Joisan Elia, we apologize about the frustration you have experienced with your Dishwasher. If you still need assistance, please provide your name, the name of the site you were contacted on (Complaintsboard), your user ID name (Joisan Elia), your phone number, your address, the full model and serial number, and email the requested information to NAR_Customer_Solutions@KitchenAid.com . We would be happy to review your concerns further.
Hi Joisan. We’re sorry to hear about your concerns regarding your Dishwasher. We are happy to look into your concerns but we will need your model and serial number, your address, phone number, the website you were contacted on Complaintsboard, your review ID, and date of purchase emailed to KitchenAid_Digital@KitchenAid.com.
stand mixer
Well now. I will of course write this complaint up for a larger audience, but for now I will vent my spleen here.
I was given a gift of the small version of the kitchenaid stand mixer. I use it to make bread. I have used it for 7 months, and have found it to be a very poorly designed product. The mixer throws up clouds of flour (yes there is a guard you should insert) but anyone who has ever made bread knows that you have to adjust and continuously add flour (clearly design engineers have no clue about cooking). I had adjusted to this and the fact that you need to continuously push the dough down from rising to the spring, where machine oil would be dispensed to your bread dough (honestly, has this company never heard of usability testing?), but today was the kicker. First, I had trouble putting on the dough hook - it just wouldn't fit. The reason, the temperature in my house was 74 degrees and the metal parts had expanded (I put the hook in the freezer- ten minutes later I managed to get it on). Then, all my dough in the mixture already in the bowl, the central pin that holds the entire mechanism together (never mind it has no bolts to keep it in place) worked it's way out causing the whole heavy head to collapse into my dough and grind the enamel off the dough hook into my food.
Guess what? I couldn't put the pin back in without first putting all the separate parts in the fridge to cool them down. So, now this batch of dough ruined and the dough hook ruined, I realize that this appliance has actually cost me more to sit on my counter occupying valuable real estate in my kitchen than placing it into the trash where it belongs.
I have made 22 loaves of bread with this useless machine so far (not including the two enamel laden loaves that I trashed) so this machine has produced loaves of bread that have cost in excess of 20$ each (not including the ingredients).
I went to the customer service website (no email option available) and found the call hours within the time I was calling. I called and after 5 layers of menus discovered that the customer service hours were not the same as listed on the website. Five layers of menus to tell me that they were in fact, closed.
Can a company have any more contempt for a customer than this?
Do yourself a favor. Do not buy this worthless product. Braun products are much better.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi reallydisgruntled, we're very sorry to learn of your concern with your KitchenAid® Stand Mixer. Unfortunately we are unable to offer assistance to those residing outside of the United States. All further questions would have to be addressed by your local representative. Please click the link below for further assistance in your region. http://bit.ly/1z8JzX3
stand mixer
On May 09th I bought a small appliance online after seeing a TV offer.
On May 16th I was charged.
Order number: [protected]
Tracking Number: [protected]
I never received an order confirmation or tracking number. I had to call, and find out after giving my info.
Today is the 24th, I waited 14 days and decided to call as I did receive one box with the attachments but not the actual mixer.
Dane from Kitchen Aid Tv Offer was extremely rude on the phone and did not provide me with a customer service number and would not allow me to finish a sentence once she saw she could not sell me anything.
After 3 hours on the phone with 6 different agents, they finally told me to send an email to [protected]@whirlpool.com to confirm my payment, saying my package was requested to be returned to them because of an issue with billing.
I sent the email, they claimed they never received it. I asked for another email and they told me they didn't have another one. At the end they told me the screenshot from my bank statement was not enough and the supervisor would need to contact another dept the day after to find out the real issue.
I spoke to Grant, the supervisor, which was very nice, and he told me will call me tomorrow, but after so much headache I didn't even want this anymore.
I'm very upset as this was a mother's day gift, my first mother's day and this issue have made this gift very unpleasant.
If things don't get cleared tomorrow, I want my money back, order cancelled and FEDEX sent to pickup the attachments. If they are able to clear the issue, whatever it is the issue they have, I want to receive my appliance overnight.
Be aware and dont buy from https://kitchenaidtvoffer.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello Mariana Romulo Barbosa, we apologize about the frustration you have experienced with your KitchenAid® Stand Mixer. If you still need assistance, please provide your name, the name of the site you were contacted on (Complaintsboard), your user ID name (Mariana Romulo Barbosa), your phone number, your address, the full model and serial number, and email the requested information to KitchenAid_Digital@KitchenAid.com. We would be happy to review your concerns further.
kitchenaid mixer ksm150 from parisilk
Hi Person In Charge,
I would like to submit a complaint in regards to a recent purchase i made. I had initally ordered for Sea Glass Kitchenaid when i realised the colour did not suit my house. I contacted parisilk facebook to request for someone to return me a call. after many days, of constant messaging and calls, there was a call.. They managed to exchange for me to Champagne gold. After recieving the item that very night, i open the box . to my surprise the champagne gold has a defect at the back of the kitchenaid. I ave tried calling the hotlines, facebook messages and Qoo10 message. No one till now have got back to me. I've been feeling very anxious as the item is still siting on the counter and we are getting annoyed at how this is being handled. We have exhausted all avenues and we are hoping Qo10 will be able to help us with this.
For your kind assistance..
Name: Fawzan
Order Number: [protected]
Item: Kitchenaid Artisan Mixer (KSM150)-Singapore Warranty
Order Date: 27 Apr 2017
Exhange Date: 15 May
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello Fawzan, we apologize about the frustration you have experienced with your KitchenAid® Stand Mixer. Unfortunately, since you reside outside of the US, you'll have to contact your local rep to get assistance. Please click on the link below for further assistance in your region. http://international.kitchenaid.com
rebate - sent, lost, sent, rejected
My issue has been with the rebates related to KitchenAid products and to a point their customer service.
I purchased my appliances at the end of February with schedule delivery on March 7th. I picked the specific appliances that I did because of 4 rebates worth a total of $650 which made these appliances significantly cheaper than another model which I liked slightly more. I had several issues with the deliveries (late, arrived on the wrong date, one was damaged and had to be redelivered). However, that is not KitchenAid's fault so I won't go into that any further but it does help explain my level of overall frustration.
After the deliver I was able to get the serial number and mail the rebate forms (all 4 of them, only 1 was to KitchenAid) the next day on March 8th. All four had different post mark requirements ranging from early April to early May. All were shipped in March so no issues there. So by Mid-April I go online to check status and neither website has the record. So I call both companies and the other company handled it and I've since seen my record on the website and it is being processed. KitchenAid service rep was actually very friendly and informed me they could not find the record. I told her the info of when I had sent it and told her the USPS information and she apologized in case it was lost/mishandled on their end and asked if I could get another copy. I said I could get them from the retail store the next day. She then gave me a different address and said please get them and send them to this new address. I pointed out that it was now PAST the date listed on the rebate form and asked if this would be an issue since I had the USPS form stating it was mailed timely. She informed me it would be no issue and it'd be taken care of.
So the next day I got an express envelope and paid the 5-6$ shipping and dropped the new forms in the mail. Here we are 3-4 weeks later and I got a letter in the mail stating it was rejected because it was postmarked after the required date! Despite the original being sent in time and the 2nd one being shipped to this special address. The only thing I can think is that I did not add any extra note/verbiage about the situation into the envelope but the customer service rep did not tell me to so I don't think that should be my fault if that was the issue.
Either way, the rebates were the primary reason I selected these specific appliances and I feel as if I have been given the run around, wasted time and money on shipping duplicate forms only to get lost and then the 2nd one rejected. Now I'm sincerely frustrated!
I hope someone from KitchenAid sees this and can help me out.
Thanks! I actually called Monday (Yesterday) and I just updated the complaint with a resolution. Everything was handled perfectly. Hopefully I receive the rebate in a few weeks as the customer service rep informed me I would.
Thank you!
I called back and spoke to customer representative and they updated my rebate to get paid. They said I should receive it within 4 weeks. I will update again if not received. Assuming it's received everything worked out fine and maybe it was just a mistake within their customer service, but upon calling they didn't give me any hassle.
Hello Kellen83, we're very sorry to learn of your concerns regarding your rebate. For assistance regarding rebates please contact our Rebate Fulfillment Center by calling the number on the bottom of your rebate form.
KitchenAid Reviews 0
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About KitchenAid
KitchenAid's product line includes a wide range of appliances, such as stand mixers, blenders, food processors, coffee makers, toasters, and more. All of their products are designed with the user in mind, with features that make them easy to use and clean. KitchenAid appliances are also known for their durability, with many customers reporting that their KitchenAid products have lasted for decades.
One of KitchenAid's most popular products is their stand mixer, which has become an icon in the kitchen. The stand mixer is available in a variety of colors and sizes, and comes with a range of attachments that can be used to make everything from pasta to ice cream. The mixer's powerful motor and sturdy construction make it a reliable choice for home cooks and professional chefs alike.
In addition to their appliances, KitchenAid also offers a range of accessories and cookware. Their cookware is made from high-quality materials, such as stainless steel and cast iron, and is designed to last for years. KitchenAid's accessories include everything from mixing bowls to juicers, and are designed to work seamlessly with their appliances.
Overall, KitchenAid is a brand that is known for its quality, innovation, and reliability. Their products are designed to make cooking and baking easier and more enjoyable, and are built to last. Whether you're a professional chef or a home cook, KitchenAid has something to offer.
Here is a comprehensive guide on how to file a complaint or review about KitchenAid on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with KitchenAid in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with KitchenAid. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about KitchenAid on ComplaintsBoard.com.
Overview of KitchenAid complaint handling
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KitchenAid Contacts
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KitchenAid phone numbers8800 200 27208800 200 2720Click up if you have successfully reached KitchenAid by calling 8800 200 2720 phone number 0 0 users reported that they have successfully reached KitchenAid by calling 8800 200 2720 phone number Click down if you have unsuccessfully reached KitchenAid by calling 8800 200 2720 phone number 1 1 users reported that they have UNsuccessfully reached KitchenAid by calling 8800 200 2720 phone number10%Confidence scoreRussia+1 (800) 419-0790+1 (800) 419-0790Click up if you have successfully reached KitchenAid by calling +1 (800) 419-0790 phone number 0 0 users reported that they have successfully reached KitchenAid by calling +1 (800) 419-0790 phone number Click down if you have unsuccessfully reached KitchenAid by calling +1 (800) 419-0790 phone number 2 2 users reported that they have UNsuccessfully reached KitchenAid by calling +1 (800) 419-0790 phone numberIndia+1 (800) 541-6390+1 (800) 541-6390Click up if you have successfully reached KitchenAid by calling +1 (800) 541-6390 phone number 0 0 users reported that they have successfully reached KitchenAid by calling +1 (800) 541-6390 phone number Click down if you have unsuccessfully reached KitchenAid by calling +1 (800) 541-6390 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +1 (800) 541-6390 phone numberCountertop Appliances, Kitchenware & Kitchen Tools+1 (800) 422-1230+1 (800) 422-1230Click up if you have successfully reached KitchenAid by calling +1 (800) 422-1230 phone number 0 0 users reported that they have successfully reached KitchenAid by calling +1 (800) 422-1230 phone number Click down if you have unsuccessfully reached KitchenAid by calling +1 (800) 422-1230 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +1 (800) 422-1230 phone numberMajor Appliances and Microwaves+1 (800) 807-6777+1 (800) 807-6777Click up if you have successfully reached KitchenAid by calling +1 (800) 807-6777 phone number 0 0 users reported that they have successfully reached KitchenAid by calling +1 (800) 807-6777 phone number Click down if you have unsuccessfully reached KitchenAid by calling +1 (800) 807-6777 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +1 (800) 807-6777 phone numberCanada+61 249 026 500+61 249 026 500Click up if you have successfully reached KitchenAid by calling +61 249 026 500 phone number 3 3 users reported that they have successfully reached KitchenAid by calling +61 249 026 500 phone number Click down if you have unsuccessfully reached KitchenAid by calling +61 249 026 500 phone number 2 2 users reported that they have UNsuccessfully reached KitchenAid by calling +61 249 026 500 phone number20%Confidence scoreAustralia+32 51 280 906+32 51 280 906Click up if you have successfully reached KitchenAid by calling +32 51 280 906 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +32 51 280 906 phone number Click down if you have unsuccessfully reached KitchenAid by calling +32 51 280 906 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +32 51 280 906 phone number100%Confidence scoreBelgium+45 43 420 010+45 43 420 010Click up if you have successfully reached KitchenAid by calling +45 43 420 010 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +45 43 420 010 phone number Click down if you have unsuccessfully reached KitchenAid by calling +45 43 420 010 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +45 43 420 010 phone number100%Confidence scoreDenmark+33 173 443 232+33 173 443 232Click up if you have successfully reached KitchenAid by calling +33 173 443 232 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +33 173 443 232 phone number Click down if you have unsuccessfully reached KitchenAid by calling +33 173 443 232 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +33 173 443 232 phone number100%Confidence scoreFrance+49 69 257 377 465+49 69 257 377 465Click up if you have successfully reached KitchenAid by calling +49 69 257 377 465 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +49 69 257 377 465 phone number Click down if you have unsuccessfully reached KitchenAid by calling +49 69 257 377 465 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +49 69 257 377 465 phone number100%Confidence scoreGermany+353 18 474 313+353 18 474 313Click up if you have successfully reached KitchenAid by calling +353 18 474 313 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +353 18 474 313 phone number Click down if you have unsuccessfully reached KitchenAid by calling +353 18 474 313 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +353 18 474 313 phone number100%Confidence scoreIreland+39 683 364 623+39 683 364 623Click up if you have successfully reached KitchenAid by calling +39 683 364 623 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +39 683 364 623 phone number Click down if you have unsuccessfully reached KitchenAid by calling +39 683 364 623 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +39 683 364 623 phone number100%Confidence scoreItaly+34 932 013 777+34 932 013 777Click up if you have successfully reached KitchenAid by calling +34 932 013 777 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +34 932 013 777 phone number Click down if you have unsuccessfully reached KitchenAid by calling +34 932 013 777 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +34 932 013 777 phone number100%Confidence scoreSpain+86 400 120 8733+86 400 120 8733Click up if you have successfully reached KitchenAid by calling +86 400 120 8733 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +86 400 120 8733 phone number Click down if you have unsuccessfully reached KitchenAid by calling +86 400 120 8733 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +86 400 120 8733 phone number100%Confidence scoreChina+852 29 262 300+852 29 262 300Click up if you have successfully reached KitchenAid by calling +852 29 262 300 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +852 29 262 300 phone number Click down if you have unsuccessfully reached KitchenAid by calling +852 29 262 300 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +852 29 262 300 phone number100%Confidence scoreHong Kong+81 669 699 390+81 669 699 390Click up if you have successfully reached KitchenAid by calling +81 669 699 390 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +81 669 699 390 phone number Click down if you have unsuccessfully reached KitchenAid by calling +81 669 699 390 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +81 669 699 390 phone number100%Confidence scoreJapan+63 26 348 587+63 26 348 587Click up if you have successfully reached KitchenAid by calling +63 26 348 587 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +63 26 348 587 phone number Click down if you have unsuccessfully reached KitchenAid by calling +63 26 348 587 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +63 26 348 587 phone number100%Confidence scorePhilippines+65 65 428 383+65 65 428 383Click up if you have successfully reached KitchenAid by calling +65 65 428 383 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +65 65 428 383 phone number Click down if you have unsuccessfully reached KitchenAid by calling +65 65 428 383 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +65 65 428 383 phone number100%Confidence scoreSingapore+27 215 550 700+27 215 550 700Click up if you have successfully reached KitchenAid by calling +27 215 550 700 phone number 3 3 users reported that they have successfully reached KitchenAid by calling +27 215 550 700 phone number Click down if you have unsuccessfully reached KitchenAid by calling +27 215 550 700 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +27 215 550 700 phone number100%Confidence scoreSouth Africa+82 24 308 852+82 24 308 852Click up if you have successfully reached KitchenAid by calling +82 24 308 852 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +82 24 308 852 phone number Click down if you have unsuccessfully reached KitchenAid by calling +82 24 308 852 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +82 24 308 852 phone number100%Confidence scoreSouth Korea+66 225 355 124+66 225 355 124Click up if you have successfully reached KitchenAid by calling +66 225 355 124 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +66 225 355 124 phone number Click down if you have unsuccessfully reached KitchenAid by calling +66 225 355 124 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +66 225 355 124 phone number100%Confidence scoreThailand+971 42 570 007+971 42 570 007Click up if you have successfully reached KitchenAid by calling +971 42 570 007 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +971 42 570 007 phone number Click down if you have unsuccessfully reached KitchenAid by calling +971 42 570 007 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +971 42 570 007 phone number100%Confidence scoreUAE+54 114 932 6154+54 114 932 6154Click up if you have successfully reached KitchenAid by calling +54 114 932 6154 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +54 114 932 6154 phone number Click down if you have unsuccessfully reached KitchenAid by calling +54 114 932 6154 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +54 114 932 6154 phone number100%Confidence scoreArgentina+55 800 722 1759+55 800 722 1759Click up if you have successfully reached KitchenAid by calling +55 800 722 1759 phone number 1 1 users reported that they have successfully reached KitchenAid by calling +55 800 722 1759 phone number Click down if you have unsuccessfully reached KitchenAid by calling +55 800 722 1759 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +55 800 722 1759 phone number100%Confidence scoreBrazil+1 (866) 281-9039+1 (866) 281-9039Click up if you have successfully reached KitchenAid by calling +1 (866) 281-9039 phone number 0 0 users reported that they have successfully reached KitchenAid by calling +1 (866) 281-9039 phone number Click down if you have unsuccessfully reached KitchenAid by calling +1 (866) 281-9039 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +1 (866) 281-9039 phone number+1 (269) 923-4770+1 (269) 923-4770Click up if you have successfully reached KitchenAid by calling +1 (269) 923-4770 phone number 0 0 users reported that they have successfully reached KitchenAid by calling +1 (269) 923-4770 phone number Click down if you have unsuccessfully reached KitchenAid by calling +1 (269) 923-4770 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +1 (269) 923-4770 phone numberSenior Manager+1 (800) 584-4315+1 (800) 584-4315Click up if you have successfully reached KitchenAid by calling +1 (800) 584-4315 phone number 0 0 users reported that they have successfully reached KitchenAid by calling +1 (800) 584-4315 phone number Click down if you have unsuccessfully reached KitchenAid by calling +1 (800) 584-4315 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +1 (800) 584-4315 phone number+1 (855) 845-9684+1 (855) 845-9684Click up if you have successfully reached KitchenAid by calling +1 (855) 845-9684 phone number 0 0 users reported that they have successfully reached KitchenAid by calling +1 (855) 845-9684 phone number Click down if you have unsuccessfully reached KitchenAid by calling +1 (855) 845-9684 phone number 0 0 users reported that they have UNsuccessfully reached KitchenAid by calling +1 (855) 845-9684 phone number
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KitchenAid emailscustomerservice@kitchenaidaftersales.co.uk100%Confidence score: 100%Support
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KitchenAid address553 Benson Rd, Benton Harbor, Michigan, 49022, United States
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KitchenAid social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 02, 2024
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Hello Cindy! We are terribly sorry to hear of your concern with your KitchenAid® Stand Mixer. We would like to inquire about your review with you. If you have not had your issue resolved, please email us at KitchenAid_Reviews@KitchenAid.com at your earliest convenience with your name, copy of the review, your name, address, a phone number, model and serial number, and date and purchase. We look forward to your reply. Thank you, KitchenAid® Social Media Relations