KitchenAid’s earns a 2.2-star rating from 425 reviews, showing that the majority of home cooks are somewhat dissatisfied with appliances.
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wine refrigerator - model kuwl304ebs
I cannot tell you how disappointed I am with this purchase. This is my 2nd Kitchen Aid wine fridge, in addition to many other Kichen Aid appliances. My last wine fridge was wonderful. This model is not.
What's the issue? This fridge cannot accommodate all size wine bottles. The shelves stick on bottles of champagne, Chardonnay, Pinot noir, and chateaunneuf du pape - at a minimum. Not only are the drawers hard to open, but the labels on the bottles are being ripped off because there is no clearance.
I purchased this fridge in Dec. Over the holidays, when I had a few days off, I tried multiple times to call and get someone's attention on this issue. I was repetitively given wrong numbers (no one seemed to know what delt handles specialty appliances) then when I reached the right department, I was told to go back to where I bought the fridge from. That makes no sense. The flaw is in the design and has nothing to do with the store I bought it from.
Can you please help?
This is a joke, right? So I should not store champagne, sauvignon blanc or pinot noir in my WINE FRIDGE. Why did I buy a wine fridge? This is absolutely unacceptable and an unbelievable response. I am almost speechless.
If you bought a washing machine and I told you to not wash dark clothes in it, would that make any sense? I don’t even know how to respond to your comment. This was obviously a complete waste of time. I will be sure to let the world know that if they want to store chamapage, savignion blanc or pinot noir, they better buy a wine fridge from someone else. Wow! This may be THE WORST CUSTOMER SERVICE EXPERIENCE EVER! EVER!
The complaint has been investigated and resolved to the customer’s satisfaction.
service support
I purchased a new suite of Kitchen Aid appliances for our new home, May, 2017. Initial issues were met with rapid, professional, friendly response. It was very easy to reach support and callbacks were prompt. I have had ongoing problems with my Cabrio HE washer (as do a lot of other owners) but it took me two days to contact someone at Whirlpool to get a service appointment. Now, the clock on my KitchenAid microwave has quit working. This morning I am facing the same nonfunctional customer service I get from Whirlpool (big surprise). If I am on hold for 20 minutes that is too long, I hang up. I have better things to do. I am beginning to regret not purchasing GE.
The point of this rant is what happened to customer service? Having spent $10, 000 on appliances I tend to lean towards getting better customer service than when making a return at Walmart. Less than a year ago my calls for a few initial problems were handled expediently and courteously with swift resolution. A representative from Benton Harbor even called me to confirm service issues with JB Hunt, the Walmart of logistics. The past couple of months it practically takes an act of Congress to get a service appointment scheduled. I waited, on hold, for an hour and thirty minutes through four attempts to reach an agent by phone. I attempted to use your online sceduling. When I attempted to login I received a message there was no account for my credentials (I created one when I registered my appliances). Sucker that I am I created another account only to be informed that I had no appliances to service. ? The only thing left is "live chat" with another excessive wait time. In the fifteen years I worked for Penske Logistics as a delivery agent for Whirlpool I never came across a single instance of unacceptable customer service. Someone needs to reevaluate the mission statement of Whirlpool.
The complaint has been investigated and resolved to the customer’s satisfaction.
We apologize about the frustration you have experienced with your microwave. If you still need assistance, please provide your name, the name of the site you were contacted on (Complaintsboard), your user ID name (Merle12), your phone number, your address, the full model and serial number, and email the requested information to Whirlpool_Digital@whirlpool.com. We would be happy to review your concerns further.
the kitchen aid coffee maker
I purchased an eight cup Kitchen Aid coffee maker thinking my coffee making would be trouble free moving forward. From day one i noticed that the finished product was not hot but "warm". The coffee is still warm even after first running the water through the coffee maker once then again with coffee in the filter.
I am extremely angry having to microwave my coffee every morning after first making coffee in this expensive Kitchen Aid coffee maker.
My first choice would be my money back but if there is another coffee maker that produces good hot coffee then a replacement would be suitable.
Catherine
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refrigerator, hood, microwave
Soooo disappointed in products. Moved to new development Twin lakes, Saint Cloud, Fl. 34772, April 2017. Upgraded all my appliances to Kitchen-aid. In less than a year I have had to have Refrigerator repaired 3x, hood 2x still not working, and microwave 1x. Good thing for builders warranties. The quality of your appliances leaves much to be desired. Will never recommend or purchase.
The complaint has been investigated and resolved to the customer’s satisfaction.
We thank you for your review, and are sorry to hear of the concerns you're having with your KitchenAid® Appliances. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, u, the name of the website you were contacted on (complaintsboard), phone number, street address, zip code, model & serial numbers, and date of purchase on the appliance. Please include a brief description of your concerns in your email. Thank you KitchenAid® Social Media Relations
otr microwave 1000 watt
Purchased the microwave at Best Buy 12/16. Had it serviced 3 times in 2017 for the same issue. The over counter/under microwave light kept blowing out along with display panel disappearing off and on. The board was replaced and it still kept happening. Last time it happened was in October 2017 - supposedly a lose wire. I asked if I would still get service if I had the same issue again because the warranty would expire in Dec. I was told same problem would be covered for 40 days. Sure enough in January 2018 - SAME problem - and warranty was expired. The technician told me the bulbs should last for 4-5 months if I had it on 24/7, which I would NEVER do just because of the electricity bill. My complaint is that the original problem has NEVER been fixed! To add insult to the problem - customer service by phone to discuss means 30 min + wait time, IF you get through at all. I have NOT been able to. Basically I got a lemon and think I'll need to check with attorney general concerning our lemon laws.
The complaint has been investigated and resolved to the customer’s satisfaction.
We thank you for your review, and are sorry to hear of the concerns you're having with your KitchenAid® Microwave. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please include a brief description of your concerns in your email. Thank you KitchenAid® Social Media Relations
Hi Terry.
Appreciated reading your concerns.
Kitchenaid produces some fantastic products within the appliance industry -- some of the very best reviewed. Unfortunately, even the very best products can run into issues. As impossible as some may think, have you checked the power coming off the 110 socket that's powering the microwave? It wouldn't be the first time that improper power input created electrical problems. Check with Best Buy. Many retailers offer extended service guarantees to protect against this very situation. If you elected to purchase this additional coverage, you may find the the service is still under warranty.
dishwasher
my tenant informed me of a dishwasher leak. We had it remedied asap (end of January this year). The leak caused a significant mold issue and caused my tenant to move out on February 2nd with only two days notice (he does have a mold sensitivity). The repair was done January 31st as was necessary due to a faulty wash pump (invoice below). The technician informed me they tend to fail every three years or so - when they do fail, the water winds up on the floor underneath the dishwasher. This is clearly a manufacturers defect and in my opinion should be a recall item. In short, I had to have mold remediation done as a result, I have to pay a $2500 deductible as the remediation is substantial and I am requesting a reimbursement for the deductible. I would also expect a refund for the repair cost as it is clearly a defective part and in addition, I lost my tenant (very costly).
I look forward to your response and can provide full documentation upon request.
Thank you,
Mark Hendryx
The complaint has been investigated and resolved to the customer’s satisfaction.
We thank you for your review, and are sorry to hear of the concerns you're having with your KitchenAid® Dishwasher. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please include a brief description of your concerns in your email. Thank you KitchenAid® Social Media Relations
refrigerator, wall oven & cooktop rebate
I purchased 3 KitchenAid appliances from Best Buy on 12/31/17. During the online purchase process, I was directed to a rebate that was available for the purchase of at least 3 appliances. I completed the purchase (over $7K) and submitted the rebate form online with further instructions to submit the serial #'s of each appliance once received. I received a submission I.D. along with a summary of my submission including the retailer, Best Buy and a copy of my receipt. I had 60 days to enter the serial #'s. After nearly 6 weeks of waiting for one of the appliances from KitchenAid, they were finally all received. It took awhile but I was well within the 60 day window. I went online to KitchenAid rebates to enter the serial #'s and it said the submission I.D. was not recognized. I called KitchenAid rebates and was told that first that I applied for the wrong rebate. I'm not sure how I can be directed to a rebate during the purchase process, confirm on the form that all of my appliances are eligible, submit the information along with the documentation they requested and then find out 6 weeks later that I'm not eligible after receiving a confirmation and submission I.D. Why didn't I receive a message that this was rejected immediately upon submission? The rep told me that I received a text message the next day. I checked my phone - no txt msg. If I had received a text from a random unknown # I probably wouldn't have opened it anyway. Why not send something like this to the customer's e-mail visibly showing it's coming from KitchenAid? Upon further discussion with the rebate rep, he indicated that"oh, ok, the reason I was ineligible was because you purchased the appliances from Best Buy". Why then during the purchase process was I directed to a KitchenAid rebate if the actual retailer isn't eligible? The rep was condescending and sounded like he actually got some pleasure about saying, "unfortunately, regrettably you are not eligible, is there anything else I can HELP you with today?" This is the 2nd time KitchenAid did this. 2 years ago, I purchased of over $5K in appliances for a renovation. They rejected it because the installer had to reschedule and took us a few days past KitchenAid's required installation window for the rebate. $12K later in appliances from KitchenAid on purchases that promised a rebate and I have received nothing from them but a bad feeling about their company, no desire to ever deal with them again and a big headache. This is not good KitchenAid. These rebates are minimal. They are an incentive to buy your products. You offer them. You should honor them. They make the customer feel good about the purchase. However, you have repeatedly not held up your end of the deal. You can be sure when this happens, your customers repeat their frustration to others. You need to make this right! Submission I.D. [protected], Cooktop - KCED600, Wall Oven - KOCE500, Refrigerator - KRSC503 Offer #691-2275 or 691-2252
The complaint has been investigated and resolved to the customer’s satisfaction.
We regret to hear about your frustrations. Unfortunately we are unable to provide you further assistance with your rebate. Our customer service does not administer or process rebates. You would need to contact [protected] for further assistance.
Hi Can. Appreciate reading your concerns.
To begin with, congratulations on your new kitchen and appliances. You are very wise in purchasing Kitchenaid brand appliances. They represent some of the very best appliances produced for any kitchen. You're sure to have many years of enjoyment from each of these fine products.
Rebates are offered, at times, through different Kitchenaid retailers. Rebates very clearly state the form of retailers that may apply to such rebates and even those retailers that do not apply, such as Best Buy. Likely you were shown this rebate as part of the multiple search capabilities of different websites.
Thankfully, I'd hope you'd agree that you have a wonderful set of appliances. It's why, I'd think, you replaced Kitchenaid with Kitchenaid.
Please continue to enjoy them.
oven trays (2)
Dear
I have bought a set of ceramic oven trays from kitchen aid, of 2 different sizes a few months ago.
Last week the big one broke inside the oven and today also the small one has broken inside the oven.
I am enclosing the pictures.
I look forward to your answer and, at a minimum, i expect you to send me a new set, provided of course the quality is superior than the ones I bought.
I have to say that i had kitchen aid at the higest standard of design and quality, and now i am extremely disappointed.
Looking forward to hearing from you,
Ana
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Ana, we would be happy to look into this for you, please contact one of our representatives in your local area for further assistance. Here is a link: http://international.kitchenaid.com/
christmas order-kitchenaid order number12732
I ordered a mixer Nov 19 2017 money was taken off my card but no order no e-mail no phone call nothing pretty poor way of doing business. I have sent numerous e-mails still nothing from anybody. Would still take the mixer if not then refund my money. My phone number is [protected] e-mail is [protected]@hotmail. comAt least acknowledge that someone is looking into this
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello Gig about,
Please contact us so we can look into your concerns ASAP. Our policy is never charge for any item until is has shipped. We will need your name, address, phone number along with the order number when you call. We are available M-F 8 am to 8 pm EST, please call us at [protected]
Thankyou
Rob S
KitchenAid Social Media
27 inch combo wall oven, microwave
We purchased a kitchen aid model koce507ess wall oven/microwave in august of 2015. the broiler stopped working shortly after using the self-cleaning option on the oven, which evidently heats the oven up to over 900 degrees. unfortunately this feature which is supposed to be useful to the consumer, is know to ruin the components in the door switch which then renders the broiler assembly useless. it appears to be a common problem with the kitchen aid oven because the repair man said when he called for replacement parts, they said they have a re-engineered part which is a substitution. this is code for the original part was not made to last.
I am out several hundred dollars for this repair and think after two years the quality of this oven should not be diminished already. i would like compensation for this repair as i have a whole kitchen of kitchen aid appliances which i am now losing confidence in.
Please advise.
Sincerely, lisa nelson
[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Kindee:
Thank you for your review. We are sorry to hear of your KitchenAid® Wall Oven concerns. We would like to inquire further about your review with you. Please email us at NAR_Customer_Solutions@kitchenaid.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase, the website that you submitted your inquiry, and a brief description of the issue. We look forward to your reply.
Thank you.
KitchenAid® Social Media Relations
Hi Me. Nielsen.
Appreciate hearing from you. From where did you purchase this combo oven?
kebs208 double convection oven
I have had this oven for a long while but should have gotten rid of it years ago. I have a number of your products. They are coming out to service it this Friday and once again it will be hundreds of dollars for the exact same failure it has had a number of times in the past. If you have the power flicker on and off a few times in a short time it blows the circuit card assembly which controls the oven. The repair is very expensive. It is absurd that you have no protection on this built in to the ovens. When this happens it does not damage anything else in the house. The flaw is in your design and it gets tiresome paying for it. Even though I have a number of your products I will never buy another one. My wife and I are retired and getting ready to build a new house and I will make sure it doesn't have your products in it. You have a poor design and should have admitted it and stood behind it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Appreciated reading your concerns about your Kitchenaid wall ovens. I have a considerable amount of experience within the appliance industry and can hopefully be of some help.
The problem you're expressing has to do with an inconsistent flow of power directed to an appliance which uses a 220 connection. The problem is not with the sudden loss of power, but rather the initial return of power. This commonly happens with a surge of power that, in turn, damages the unit. It's important to recognise that most manufacturers VOID warranty coverage when this occurs, simply because they're not in control of the electrical flow within your home.
What I'd recommend is getting an electrician to install a regulator on that circuit. It will help control the flow of power and assure that the power shouldn't spike, thus causing damage. Although you may feel it easier to claim the problem is within the design, this is something you'll find can occur with any brand or model. If you regularly have these outages, you'll find out easier to deal with it now.
KMK1951, thank you for your review. We would like to inquire about your review with you. Please email us at NAR_Customer_Solutions@KitchenAid.com at your earliest convenience with the website you were contacted on (Complaintsboard.com), a copy of the review, your name, address, a phone number, model and serial number, and date of purchase. We look forward to your reply. Thank you, KitchenAid® Social Media Relations
kitchenaid cover
I purchased this kitchenaid cover for my mom for Christmas. No where did i see it would not fit the Kitchenaid Professional 600. Disappointment is an understatement as this was a gift she really wanted. Taking the bowl and attachments off and take up precious cabinet space defeats the purpose. It will not slide over the bowls that have handles on them. Even if the bowls are taken off it is still too tight and renders the side pouches on it useless.
cooktop, wall oven, dishwasher, refrigerator
I purchased all on same day u have replaced our fridge our dishwasher and cooktop not working oven going out... Cook top mad# kecc662bss00 ser# d32380084 wall oven model # kebk171bss00 ser#d32865884 dishwasher kudc10fxss6 ser#f32716380 I am mad u replaced fridge after a year our dishwasher went out in 2 years our cook top 2 1/2 years and for the past 6 months the oven started acting up so tell how does a consumer spend almost $7000 in one day and four years later nothing works had I know your product was not meant to work for more than 2 years I would never have purchased any of them... I have tried talking to you I've emailed u still no one cares that I spent $6724.13 for garbage. It would be nice to get help u got my money
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Sherilyn.
I appreciate reading your concerns. Your complaint wasn't exactly clear however. Did they replace all your appliances?
Dear Sherilyn Littlejohn:
Thank you for your review. We are sorry to hear of your Appliance concerns. We would like to inquire further about your review with you. Please email us at NAR_Customer_Solutions@kitchenaid.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase, the website that you submitted your inquiry, and a brief description of the issue. We look forward to your reply.
Thank you.
KitchenAid® Social Media Relations
unsolicited promotional ads
The Situation:
I am receiving numerous unsolicited promotional ads from Beyond the Rack even after I sent a last request on October 4, 2017 to not bother sending me promotional ads anymore. (Please see Case_CS576077, _Unsubscribe and Unsubscribe_page_1) I have good reasons to not want to deal with BTR anymore. They owe me money. (Please see Case_CS5652064_[protected]_Prefile_missing_credit)
Hereunder, you will find a list taken from my Outlook Inbox of emails sent to me by BTR. You will notice that they are all dated after my last request on October 4, 2017. I do wish BTR would stop.
From Subject Received Size
Beyond The Rack 25% Off Sitewide! Gwinner Fitness Bodywear, NEW Sense Apparel, Holiday Twist Skirts, Pink Think Knitwear, Comforters & Duvets, Cozy Flannel Sheets & More! 10:09 43 KB
Beyond The Rack 25% OFF! | QUICKSHIP: Pre-Owned Luxury Blowout | Prada Eyewear | Clarks | Fernand Peril Intimates | NEW Fashion Sets | Vacation Essentials | Adult Toys | Celino Woman | Festivity Swirl | More! sam. 10:13 52 KB
Beyond The Rack Quick Ship: The Luxury Bag She Wants For Christmas, Watches Of Distinction, Hollywood Gold, Triple Chic Apparel, NEW Gossard Intimates, 18k Gold Plated Jewelry & More! ven. 12-08 43 KB
Beyond The Rack Puma Footwear, Uggs, NEW Electric Yoga, Premium Watches For Him & Her, The Wessi Look, Women's Fragrances, Versace Ties, BauXo Jewelry & More! jeu. 12-07 54 KB
Beyond The Rack Ambigante Apparel, Quay Australia, NEW Casual Knits, Pashmina Scarves, Kids Headphones, Fimfi Fever, Oyo Home, Xcrystal Starting At $9.99 & More! mer. 12-06 48 KB
Beyond The Rack Simply Made Of Emotions Apparel, Gattinoni Handbags, Unisex Scarves, NEW Deda Leather Jackets, All About Amedeo, Jewels Under $5.00, Orly Cuisine & More! mar. 12-05 47 KB
Beyond The Rack 25% OFF Sitewide! | StellaMax Fall Dresses | Toms | Gucci Sunglasses | ControlBody Shapewear | Wireless Earbuds | Infinite You Apparel | NEW Pembe Footwear | More! lun. 12-04 44 KB
Beyond The Rack 25% OFF! 50s Flair Dress Event, NEW Stela HK Wardrobe, Comforters & Duvet Covers, Bedding Essentials, Bathroom Update, Pipe Lamp & More! dim. 12-03 43 KB
Beyond The Rack 25% OFF Your Order! | Pre-owned Luxury Blowout | KitchenAid | Celine Handbags | Fobya Fall Knits | NEW Mixology Of Brands | EnvyWear Apparel | Iresistible Jewelry | Brentwood Small Appliances | More! 2017-12-02 48 KB
Beyond The Rack Valentino Bags, NEW Bessa Attire, Stainless Steel Rings, Designer Eyewear Up To 60% Off, Sir Raymond Tailor Men, Winter Ruffles, Contemporary Style, A Celino Affair & More! 2017-12-01 50 KB
Beyond The Rack Dresses By Numinou, Fragrances For Him & Her, Premium Watches, Giorgio Di Mare Menswear, NEW Manifesto Apparel, Papi Essentials, Alber Zoran Scarves & More! 2017-11-30 48 KB
Beyond The Rack Armani & Hugo Shirts | Numoco Women's Apparel | New Year Must Haves | Persol Eyewear | Adrienne Vittadini: Signature Collection | Giorgio Di Mare Ladies | Aquaswiss Watches | More! 2017-11-29 46 KB
Beyond The Rack Our Everything Liquidation Event ➥ Dresses, Accessories, Menswear, Bottoms, Jackets, Kids & More! 2017-11-28 27 KB
Beyond The Rack 🚨 Cyber Monday: Last Chance on 25% + Free Shipping! Bvlgari, Apple, Samsung, Sports Memorabilia & More! 2017-11-27 60 KB
Beyond The Rack Black Friday Weekend - 25% OFF + Free Shipping! Jackets, Dresses, Accessories, Outerwear, Apparel, Footwear & More! 2017-11-26 60 KB
Beyond The Rack Black Friday! | 25% OFF Sitewide | Free Shipping | Gucci, Laguiole, KitchenAid, Sketchers & More! 2017-11-25 64 KB
Beyond The Rack BLACK FRIDAY Sale 25% Off Everything + Free Shipping! Versace, Prada, Ugg, Rayban, Donna Bella skincare & More! 2017-11-24 66 KB
Beyond The Rack Mont Blanc Pens & Accessories, NEW Cabani Men's Boots, Premium Watches, Dress It Up With Wessi, NEW Baciano Sweaters, Fragrances For Him & Her, GDM Men's Leather Jackets, Holiday Jewelry Shop & More! 2017-11-23 49 KB
Beyond The Rack NEW Carnito Plus Apparel, 1 For You Collection, One Size Fashion, Square Shape Sunglasses, Tantra Fashion Apparel, Everyday Beauty Routine, Gift Ideas: NHL Drinking Tubes & More! 2017-11-22 43 KB
Beyond The Rack Fendi & Friends | Heritor Watch Blowout | Trikobah Knits | Victoria Walls Jewelry | Zoe Handbags | NEW Cabana Footwear | Lady Icon Outerwear | More! 2017-11-21 44 KB
Beyond The Rack 25% OFF Your Purchase! New Family X Attire, Stand Out Jewelry, Winter Delight Up To 60% Off, MKF Collection, Epilady, Cozy X Fresh Apparel, Smile Science, Akribos & August Steiner, Amedeo Men's Accessories & More! 2017-11-20 50 KB
Beyond The Rack 25% OFF! Holiday Shenanigans, Feelj Activewear, Funky Step X Black Parker, Men's Dress Shirts, Spotlight Jewelry, Comforter Sets, Bathroom Update & More! 2017-11-19 43 KB
The complaint has been investigated and resolved to the customer’s satisfaction.
Suzanne Bourbonnais: We're sorry to hear that. We recommend to contact our Canada Team for assistance at [protected] between 8 a.m.–8 p.m. EST Mon-Fri.
KitchenAid® Social Media Relations
dishwasher kdpe234gbs0
We purchased this dishwasher from Home Depot on 11/18. From the beginning it didn't work, didn't wash the dishes. It took almost ten days to get someone out to replace the motor. Even after the motor was replaced, it STILL doesn't thoroughly clean the dishes, and the inside and dishes remain soaking wet. So the heating element is apparently not working either. I called the warranty line and all they could offer was for me to check the drying agent, which I had put in the dishwasher to start with. It had nothing to do with that. They offered to call another repair service to "get a second opinion." Not sure about what. At this point, I'm ready to return this dishwasher and get my money back. Very disappointed in a product that was supposed to be a great buy.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also have the same model KDPE234GBSO. I have had it about 5 months and it leaks really bad. Paid alot of money for this. What is up with the american made stuff? Instead of giving lip service they should 1. build a better product, 2. have the repairs done on a priority.
Hi lstites, we would like to inquire further about your review with you. Please email us at Maytag_Reviews@Maytag.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also copy and paste your review from complaintsboard into the email as well.
This is a nice dishwasher. The Prowash and third rack are especially nice features. I would contact Home Depot about just doing an exchange.
dishwasher and refrigerator
Date today: December 5, 2017
We bought three major Kitchenaid appliances in mid-October of this year, not even two months ago, a dishwasher, a refrigerator and a range. Before this, we never owned any major Kitchenaid appliances.
After the delivery of these appliances, they were not installed until two weeks after because of the kitchen renovation at that time. It is a fact that one of these appliances, the dishwasher (Model No. KDTE204ESS) has been defective and inoperable right off the bat and as of today's date has never worked! The refrigerator (Model No. KRFC300ESS) has a mind of its own as the freezer temperature goes up (above 0 degree) and down on its own, without any manual adjustment whatsoever.
We called the Kitchenaid C.S. and the first technician attended at the premises and after checking the dishwasher he was able to determine that the motor of the dishwasher was shot/broken. We were told that the motor needed to be replaced and a new one ordered and that there could be a wait (we are still waiting). Go figure, a brand new appliance which was delivered in a defective state and has never worked because of a broken motor.
I called the Kitchenaid Customer Service again and requested that the dishwasher be replaced with a new one since it had already been defective before delivery and that this could be an indication that it is a defective appliance, which could spell more problems in the future . The dishwasher has not even been at the house for two months and we were told that we called in too late and that we should have called within one week after delivery. We certainly did not expect it to be a defective appliance on delivery!
As for the brand new refrigerator, we were told by a second technician that a control panel needs to be replaced. It certainly blows our minds, that buying very expensive appliances and being given a song and dance that these are among the best on the market and claiming to have them at home as well, that Kitchenaid refuses to replace the dishwasher.
I can say with all certainty that there will be no second purchase on our part of another Kitchenaid appliance.
ES
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi ESimon, We would like to inquire further about your review with you. Please email us at Amana_Digital@Amana.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also copy and paste your review from complaintsboard into the email as well.
stovetop, gas 32"
With all 4 burners in use, stovetop suddenly burst into a major fire.
After quelling with an extinguisher, we were left with melted and charred rear
control knobs which are fused in place and cannot be removed or rotated. Additionally, there is fire damage to the overlying cabinets.
Unsafe and frankly life threatening, had we not been immediately present, we would likely be faced with a house of ashes as well.
Attached are photos of remaining damage after cleanup.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi hgpfef, we would like to inquire further about your review with you. Please email us at Amana_Digital@Amana .com, with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. Please also copy and paste your review from complaintsboard into the email as well.
How old is this range?
dishwasher and refrigerator
Today: December 5, 2017.
We bought three kitchenaid appliances, namely in mid-October of this year, barely two months ago (we have never owned any Kitchenaid major appliances before). After delivery they were not installed until two weeks after because of the kitchen renovations. One of these appliances, the dishwasher (model #KDTE204ESS) has been broken off the bat, and as of today's date has never worked! The refrigerator (model #KRFC300ESS) has a mind of its own, freezer temperature goes up (above 0 degree) and down on its own without any manual adjustment.
Called the kitchenaid C. S. and technician attended at the premises and after checking the dishwasher he was able to determine that the motor of the dishwasher was shot/broken. We were told that the motor needs to be replaced and apparently the part has to come from China and there would be a wait. Go figure, a brand new appliance, which had never worked because it was already defective/broken on delivery!
I called the Kitchenaid customer service again and requested that the dishwasher be replaced since it was already broken on delivery and that it could be an indication that it was a defective appliance, which could spell more problems in the future. The dishwasher has not even been at the house for TWO months and we were told that we called in too late and that we should have called within one week after delivery. We certainly did not expect that it was already broken on delivery!
As for the brand new refrigerator, we were told that a control panel needs to be replaced.
It certainly blows our mind, buying expensive appliances and being given a song and dance that these are among the best appliances on the market by the sales person, claiming to have them in their home and that Kitchenaid refuses to replace the dishwasher.
I can guarantee you and Kitchenaid one thing and that is that I will never again whatsoever buy any one of their appliances and will most definitely NOT EVER recommend them to anyone.
Es
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi ESimon, unfortunately we are unable to offer assistance to those residing outside of the United States. All further questions would have to be addressed by your local representative. Please click on the link below for further assistance. http://www.kitchenaid.ca/en_CA/contact-us/
Any appliances can have issues. Just because they do, doesn't make them bad or the entire product line poor. Although it's not as common to have two end up with issues right out of the starting gate.
To me, the issue is not the manufacturer, but the retailer you a dealing through. If the problem really was detected within a couple of weeks after delivery, there should have been no reason that they didn't take back the problematic appliances and exchange them for you. They can, in turn, get R.A. (return authorization) numbers from the manufacturer, sending the defective units back.
Have you contacted the retailer about an exchange?
refrigerator less than one year and broke 2 times already
Product:Refrigeration
Model:KRFC704FSS00
Serial:K65025141
We are very disappointed with this Kitchen Aid Refrigerator. The inconvenience that this give us not to mention that my son had a food poisoning as we did not realize that fridge was not working and fed him with a meat that was cooked a night before.
Noise coming from Refrigerator area and not cooling. We had same problem in Mar 2017 and you guys ended up replacing the fan assembly that is in the refrigerator area at the back as ice was building up and causing the fan to be noisy.
Special Instructions:
My fridge delivery date was Dec 20, 2016. I had ordered and waited 2 to 3 months for shipment as this new model was not available yet in Canada.
We are told that they cannot replace as it is not covered by the warranty.
We are requesting that this fridge should be replaced..
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi SusanMB, we would like to inquire further about your review with you. Please email us at NAR_Customer_Solutions@KitchenAid.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase on the Refrigerator. Please also copy and paste your review from complaintsboard into the email as well.
refrigerator
I bought all brand new appliances to go in my new home I just built and thus far the oven didn't work out of the box and now a month in the refrigerator quit working. Parts to fix the refrigerator are on factory back order and I can't get this resolved cause it either takes too long to get customer service on the phone or when you finally do get someone their system is down. I would rather spend time enjoying my new home rather than getting all my brand new appliances fixed. Y'all need better customer service and apparently need to step up your game on quality.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Mattbartholet:
Thank you for your review. We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. Please email us at NAR_Customer_Solutions@kitchenaid.com, with your name, phone number, street address, zip code, model & serial number, and date of purchase, the website that you submitted your inquiry, and a brief description of the issue. We look forward to your reply.
Thank you.
KitchenAid® Social Media Relations
Hi Matt.
Whereas the appliances are so recent, have you spoken to the retailer you purchased them through? You'd be surprised as to what they can do. Many times they can simply exchange the unit and then work on getting an R.A. (return authorization).
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KitchenAid's product line includes a wide range of appliances, such as stand mixers, blenders, food processors, coffee makers, toasters, and more. All of their products are designed with the user in mind, with features that make them easy to use and clean. KitchenAid appliances are also known for their durability, with many customers reporting that their KitchenAid products have lasted for decades.
One of KitchenAid's most popular products is their stand mixer, which has become an icon in the kitchen. The stand mixer is available in a variety of colors and sizes, and comes with a range of attachments that can be used to make everything from pasta to ice cream. The mixer's powerful motor and sturdy construction make it a reliable choice for home cooks and professional chefs alike.
In addition to their appliances, KitchenAid also offers a range of accessories and cookware. Their cookware is made from high-quality materials, such as stainless steel and cast iron, and is designed to last for years. KitchenAid's accessories include everything from mixing bowls to juicers, and are designed to work seamlessly with their appliances.
Overall, KitchenAid is a brand that is known for its quality, innovation, and reliability. Their products are designed to make cooking and baking easier and more enjoyable, and are built to last. Whether you're a professional chef or a home cook, KitchenAid has something to offer.
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KitchenAid emailscustomerservice@kitchenaidaftersales.co.uk100%Confidence score: 100%Support
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KitchenAid address553 Benson Rd, Benton Harbor, Michigan, 49022, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 02, 2024 - View all KitchenAid contacts
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