KitchenAid
Reviews and Complaints

I would like to submit a complaint about the technician that Kitchenaid has contracted to service our area. I put a call into the technician 6 weeks ago, he came out to look at our dishwasher and informed me that I needed a new control board. As we were going to be out of the country for three weeks, he said he would order the part and install it when we got back. We have now been back for 2 1/2 weeks. I have called him a number of times and am always told that the part is due in "today". I spoke to him last one week ago when he told me, again, that the part was due in that day. I contacted Kitchenaid directly and they informed me that the part is a stock item for them (I could have it delivered the next day) and that the part is still under warranty. It is totally unacceptable that I should have to wait for 6 weeks to have a part replaced that is readily available. I am thoroughly happy with the service I have received from Kitchenaid but I believe they should contract a different service company.

I am disgusted that a company that claims to be "so confident in the quality of our products" only offers a 1 year warranty on their products! After spending $400.00 on a stand mixer, I had enamel breaking off in pieces into my cake batter! The only "help" I was offered was another phone number where I could order a replacement part at my own expense. Terrible! I will never buy a product from this company again!

Item purchase plass oak lawn July 04. Upon heating dinner plate heard an explosion. When opening door a metal piece fell out and door was heavy.

When calling customer service asking if there is a recall I was told no. They've never heard of this happening.
This I feel is a manufacturers problem and should not have happened. Repair is my cost of one hundred ninety dollars ninety two cents.

Spoke with jamaela in michigan and she repeatedly tells me it is out of warranty. Warranty or not this is unacceptable.

This is a safety hazard and may cause serious harm and injury to someone. Seniors, young children old enough to use a microwave, or someone with compromised health issues.

The response from kitchen aid is not beneficial to the consumer and they should be held accountable for the product.

Hope to receive an answer that will help guide me through this fog of "it's out of warranty".

I have had a Kitchenaid dishwasher for several years. It does not clean very well. It also has a design flaw- the door springs are defective causing the door to suddenly drop. It just broke for the second time. This same door failed last year and cost me $100 to repair. At that time, their customer service representative essentially accused me of being at fault- "You probably put too much weight on it".

I googled the term "kitchenaid dishwasher door and came across thousands of people with the same problem. When I contacted Kitchenaid this time, they claimed no responsibility, but as a "goodwill gesture" offered 50% off the part if I have a repairman fix it. The visit is $80 and the part is $20, so my $100 repair would cost $90. I purchased the part separately and will need to waste an hour of my life fixing Kitchenaid's defective product. I have a Kitchenaid refrigerator and microwave and have had problems with both.

I have yet to come across a company that is more short-sighted and hostile to consumers. I will never, ever, purchase another Kitchenaid product.

I PURCHASED an extended warranty on my Kitchen Aid refrigerator on my 2009 refrigerator (cost 1500) I made my first service call on 17 July, the repairman did not come out until 24 July. They said it needed a part, they ordered the part and it didn't come in for 2 weeks then when they came back they said the refrigerator is not repairable. It is now 1 Sept and they have not fixed the refrigerator and the repair service South Texas Appliance REpair claims they told Whirlpool it couldn't be fixed and Whirlpool says that STAR has told them it needs another part to get fixed. I have called many times and keep getting the run around blaming the other person. They refuse to send out another repairman. They promise to call but never return my call. I would NEVER buy an extended warranty from them again.

I will never buy KitchenAid appliances. We moved into a gorgeous home in Raleigh w/ Kitchen Aid oven and microwave. I can't STAND having inanimate objects in my kitchen loudly nagging me like two-year-old children. If I start cooking some frozen veggies in the microwave while working on the rest of dinner elsewhere, I will get FIVE (5) loud long beeps if I dare to let the item rest between zaps. If I set the oven timer to stop cooking after 20 minutes, I will get FOUR (4) long loud beeps every freaking minute after it turns off. Excuse me, KitchenAid, do you mind if I decide how to manage my time in the kitchen? These aren't "reminder" beeps. Maybe they wanted a loud enough beep to be heard from a distance, but WHY four or five? If it's loud enough to be heard, it's loud enough to be heard freaking ONCE. I realize I might sound like a crazy person, but this is becoming a super pet peeve. We own a condo on Miami Beach w/ Frigadaire appliances, including a wonderful microwave that emits the tiniest little periodic sound after the timer expires, like a kitten mewing, and I just want to give it a big kiss!

My KitchenAid microwave touch pad went bad after it was purchased two years ago. KitchenAid scheduled an appointment with A&E Factory Service. Replacement of the touch pad took ten minutes and the total bill was $201.29 or roughly $1200/hr. If this cost isn't price gouging, I do not know waht is. I contact KitchenAid asking them to intervene and or advise customers of costs, KitchenAid does not want to know anything.

No Complaint! EXCEPT that I had to wait 2 days for an appointment. Sigh. Luckily my neighbors are holding my frozen food for me.

"John" called before arriving (8am-12Noon but showed up at 9am)
Got right to work (didn't ask for payment up front) Very little friendly chatter. Gave me the "good news, bad news" that it needed a relay (low cost) but didn't need a compressor (high cost)
And left the replaced parts for me to inspect. And accepted a credit card that he swiped.

I asked about warranty and he offered a 1 year contact for $75.00 worth insuring the $600 compressor.

I asked a question about empty vs full freezer (best half full) and he said it would take about 2 hours
to reach operating temp.

also explained how a & e used to be Sears Repair.

Oh one other complaint --- he didn't put the seat down after using the bathroom. :-)
but at least I didn't see any butt-crack!

We purchased a new house in 2004 that was outfitted with brand new Kitchen Aid appliances. Fortunately, we purchased the extended warrantee for all. We have had nothing but problems with ALL of the appliances--electric cooktop, overhead microwave, dishwasher and the dreaded side by side re-defrigerator/re-defreezer which is the chief cause of this complaint. The cooktop and the microwave have both required parts not covered under warrantee more than once. The dishwasher was non-operational from the start and had to be replaced after some wrangling with the service provider. The side by side fridge freezer takes the prize, though, for worst appliance. Little did we know that it's stainless steel exterior with Kitchen Aid tag was covering a relic from the Soviet Union. The ice maker has never worked properly. Over the course of our 5 year extended warrantee, we had a service rep out multiple times with multiple "fixes", and even after the whole ice maker was replaced with a new unit, it failed to work properly. The temperature in the fridge is not moderated properly and can freeze with no manual change to the temperature setting. Now, we are faced with paying for a new compressor. No doubt, this component was engineered to last just over 5 years. If so, then it would be the only properly engineered part of the appliance. Kitchen Aid/Whirlpool, shame on you. This is not your parent's trusted appliance maker.

We received this Kitchen Aid 10 Cup Java Studio Coffee Maker this year as a Christmas present from one of our relatives who knew that my wife collects Kitchen Aid in red. At first it worked fine but slowly over the past four months the coffee has kept coming out colder and colder until now it is luke warm. We took it to a kitchenshop in Santa Rosa, Ca. that carries and services Kitchen Aid. We were told by them to call the Kitchen Aid Service Number and that Kitchen Aid would replace it. We called the number and was told that we had to have the receipt to get it serviced or replaced. Now who ever gets a receipt with a Christmas present? Also how often do you keep a receipt on something you give away as a gift? Now my wife and I have a $150.00 Kitchen Aid Coffe Makerthat is nothing more than a piece of useless junk. The $39.00 Black and Decker Space Saver that I got at Walmart and am currently using, makes a much better coffee. So much for Kitchen Aid's Hassle Free service and quality!

Purchased an extended warranty for my KitchenAid KUDP02IRBT0. The unit was purchased new in Feb. 2007. One year and 3 months later, the unit stopped cleaning dishes and soap remained in the dishwasher undesolved. Ten repairs later by three different authorized repairmen (changed motor, circuit board, water fill valve, water fill shut-off, and many other parts) the unit still does not desolve the soap. I tried liquid soap, powder soap, tablets. The water temperature is over 150 degrees. The water is run before the dishwasher is started and smoke comes out of the faucet. Now, over 10 months later still no resolution. I want to exercise the lemon law but apparently the same part must fail three times! Nobody is able to fit it and I am without a washer. I will be taking them to small claims unless they resolve and will also be informing the AG Office and Missouri's epartment of Insurance, Financial, and Professional Registration. I will never buy another KitchenAid or Whirlpool.

Kitchenaid no longer offers a blade assembly for what would otherwise be a nice appliance. I am not the only person who has had this issue. It's bad enough that they put a product out with an obvious design flaw, but then they don't offer a replacement part. You have to buy a whole jar assembly. In the end I bought a Cuisinart blender.

We purchased a kitchenaid kpmc140 microvave oven in 2003 and are about to replace the door springs for the third time. And when they fail, they don't just fail in place but rather come flying out of the unit. This could be a real hazard. Clearly, the springs were not specified to handle the weight of the door for normal use. We have also replaced the controller and the display panel in this unit. We have never paid so much for such a low quality appliance. And don't even get me started on a & e service.in a word: a farce.

In 2002 we took deliver of a KitchenAid Refrigerator through Sears, Canada. In the first year Sears came out to repair the freezer at least 6 times and replaced the freezer door once. Under the lemon law we got a replacement KitchenAid product late in that year or 2003. We were advised that the manufaturers defect had been corrrected.
Since 2003 Sears has come out at least 10 times to repair the same defects in the freezer and replaced the freezer door again. As I was in Afghanistan we were unable to move replacement forward until 2 months ago. I was just advised that the unit has depriciapted by 70% so will only get a $650.00 credit.
Our advise is to NOT buy a KitchenAid product (Our KA gas range was defective and unreplaceable and the diswasher was dmaged) and be very careful with Sears as they have only a 10 year decpriciaton rule on refrigerators.

I spent $129.00 to buy a Kitchenaide 7 quart slow cooker, the one with a removable crock bowl. The first time I used it, the crock insert cracked. It cracked while "inside" the heating unit. I contacted Kitchenaide and they sent me a new crock insert. I used the new insert even more carefully, started the cooking process on LOW heat thinking a slow heat up might prevent it from cracking. NOPE! Again, the crock bowl cracked. I contacted Kitchenaide a 2d time and again, they sent me a new crock bowl. Guess what, that one cracked too! The inserts are made in Mexico. Kitchenaide probably paid 50 cents a piece to have Mexico make the crock bowls, and then they turn around and sell them to Americans for $129.00! This would, more likely than not, NEVER been an issue if Kitchenaide had manufactured the crock bowls in the U.S. When are companies in the U.S. going to realize that sending U.S. jobs to third-world countries means you have NO control over quality? SHAME ON KITCHENAIDE FOR SENDING U.S. JOBS TO FOREIGNERS AND, FURTHER, FOR BRINGING THAT CRAP BACK INTO THE U.S. TO SELL IT TO UNSUSPECTING AMERICANS.

My artisan mixer literally exploded out the bottom when I was mixing egg whites-fire and sparks everywhere!

It was just over one year old. It cost me $96. To fix.

I wrote a letter to the president of whirlpool north america, michael a. Todman and to the general manager of whirlpool canada, eli federman.

Guess what folks, not a word from anyone in 5 months.
I' m not surprised. I was warned by the repair shop of their attitude.

My mixer is for sale. I won't have another whirlpool product in my home, ever again.

I purchased a brand new set of Pasta attachments online for $99 during Thanksgiving. When I used it, one of the cutter (Fettucine) is defect and didn't work properly and noodles kept jammed. I called Kitchenaid customer service and they asked me to send it the receipt and they give me a customer no to track. Next day, they called me for a serial number. I called them and they said another thing. They said I have NO one year Hassle-Free Warranty because I didn't purchase directly from their dealer. Their policy didn't cover any company brought it from Ebay. Even I have the new set, it is an aution and it's not covered. I said it is from a company selling through ebay and this is a new product with all the warranty card and instruction booklet packed together in an original box. I have the register receipt and everything. They ask me send it back to them. I have no warranty on this product. I am so upset. KitchenAid didn't stand behind their product. If the product is brand new purchase from a store or online, or a gift from someone, I have all the right to warranty as state in their Warranty contract. They make false promise to customers.

The Hassle-Free Warranty says, "If your KitchenAid Stand Mixer Attachment should fails to work within one year of ownership, simply call the toll free Customer Satisfaction Center. They will sent you a replacement and use the material to pack up the original Stand Mixer Attachment and include name and address on a sheet of paper along with a copy of the proof of purchase(register receipt, credit card slip, etc.)".

I didn't found any statement in the Warranty that says, " In order for the warranty to be effective, I have to purchase product from a authorized dealer." Also, it's common to make purchase online and thousands of stores carry Kitchenaid products. What the heck to ask me to check whether they are Kitchenaids authorized dealer before making purchase?
The represent of KitchenAid in "Customer Satisfaction Center"said it has to purchase from their dealer in order for the warranty to be valid, Other, No warranty or Replacement at all.

I was very upset even with such a so called big company as KitchenAid, they don't stand behind their product even with this small attachment sets they carry. They don't keep their promise even with black and white printed on the warranty. There is no protection to customer. I regret to buy from them and I will never buy their product again.

This is a lesson I learn from this disturbutor who handle the customer service in Michican. The supervisor's name is Rigel. Again, my advise is no more KitchenAid. They don't deliver their Warranty promise and don't stand behind their product. No Need to say, "Customer Satisfaction " Center is a false claim!

My husband and I purchased a new, $900 KitchenAid dishwasher in June 2006. For the first 12 months, it worked beautifully. Then one month after the warranty ran out, it stopped cleaning the dishes. After a full cycle, they were filthy -- full of debris and stained -- and we were doing nothing differently than before. It took two repairmen (and $450) before we diagnosed the problem, which was twofold.

First, the soap dispenser was not latching properly, so the Rinse Aid poured out. There was so much residual soap foam in the dishwasher that it took hours, many cycles and many towels to clean out.

Secondly, we discovered that during the majority of its cycle (over an hour), the machine did not drain out the dirty water. It would pause, then resume cleaning -- with the dirty water! The problem turned out to be a faulty control board, which we found out (from doing internet research) that other KitchenAid customers had also experienced. We had a repairman install a new control board and the dishwasher worked well again -- for another 12 months. Now we are once again having the same issue.
When you spend $900 for a high-end dishwasher, obviously you expect it to last more than one year. We sent an email about the problem to KitchenAid and got the standard "sorry you've had a problem; I'm sure you won't in the future" response. No offer to compensate us for the repair, or acknowledgment of the faulty part. Clearly, we won't buy a KitchenAid dishwasher ever again.

We had purchsed 4 Kitchen Aid microwaves (Model KCMS1555RSS-1) in Feb. 06. Approximately, 6 mo. ago, one of the units malfunctioned (Serial # FGS3006428), in the off mode- the unit remained on and started smoking. The light and turn-table inside remained on while unit smoked/caught fire. We had to unplug machine. Last week, a second unit(FGS3006313) did the same thing. I called Kitchen Aid to report defect unit and they sent tech. to diagnosis problem. He said the transformer had caught fire. He noted he never seen that happen before and in his opinion thought the motherboard (computer) has caused this to happen. I just got off phone with Kitchen Aid and they seem uninterested in the safety hazard these machines may cause. I spoke with Jim Cuhn, Safety Lead at Kitchen Aid/Whirlpool. Kitchen Aid has refused to stand behind their product (denied request to further invetigate/repair our machines) and I am concerned that other uses of this model may experience fire due to this product.

We bought all new appliances for our newly renovated kitchen in june 2007. We found that the exhuast fan on the over the range microwave was not moveing anything and when I called to see if there is something that could cause this I was told that I would be charged to have this looked at. This was not the microwave we ordered and when I called they said it would be approx 1 month to get the right one sent there so becuase this would hold up the reno process we desided to keep this one that does not work to this date.
On our Kitchenaid fridge the ice machine moter that dispenses the ice keeps freezing up and stops working Every time some one comes to look at it nothing is done. 1st time some one used a blow dryer on it, that lasted about 8 hrs, the next time no one sowed up, the next time a different person showed up and said they didn't bring any parts and the would order them and reschedual, no call to reschedual came, the next time I schedueled in aug of this year and they showed up a week early when we were on holidays, then the next new person showed up at the end of the day when i schedueled for the morning and forgot the parts, the when he came back the next day the part they thought was causeing the problem was not needed because it was already in place( this is after draging it out on the hardwood floors). the motor was replaced but he was going to call Kitchenaid to find out why this keeps happening. No call to this date. I have missed alot of time from work waiting each time for some one to show up, allot of no shows, i've called costomer service and asked how long is this going to go on for and I was told as long as the technician says it is fixable. I said to them with them sending a contacted tech they make money every time the come out this could go on for years, they said thats right and after 90 days it can't be returned. I told them to send out one of there own techs om the last call they said they would but when I asked the guy if he worked directly with sears he said no he is contracted and this was the last person to work on it that was to order new parts and talk to Kitchenaid and told me he would call me and I need not set up another appointment becuase I would get a new person again and have to start over.
I have always bought in the past from sears because they USED TO BACK THEIR PRODUCT but after talking to customer service I now know different and have talked to family members and freinds to let them know what I was told by customer service and how sears is not the same as it used to be so why pay more when you can get the product cheaper from most other stores and have the same or better backing of their product. I will never shop their again and will return any gifts bought from that store. When I see people looking at there appliances I tell them my story and how I have a 3000.00 fridge that is still not working.