Knott's Berry Farm
Reviews and Complaints

I was pushed in line, many times and there was many people smoking marijuana and I have asthma, there were people who took in back packs and I was told I had to leave mine in the car. I also want to inform Knotts that I am Native American, and I was highly offended. There was a person wearing a Native American Head Dress with a skull face. That is a blasphemy to our culture & shud not be used as a prop. This should be prohibited. I was practically gagging in line because they were smoking next to me. I am so pissed off.

1. We went to Knott's Scary Farm opening night and there were hundreds of teens off on their own, as expected being rude to not only the guests but the monster. I heard several call monsters' names, taunt them, try to trip them, saw one spit on, even watched one shove a monster in the back and for the monsters (aka human beings under the costumes) to be told they can't do anything is awful! No one should have to be abused at work anywhere, especially physically assaulted! Spitting is assault, they can get potentially fatal diseases such as aids, hep b/c, etc. I witnessed a man and woman being questioned about something, obviously illegal, cops and everything there. My husband watched the woman sneakily grab something from the man and enter the bathroom. I was in the bathroom, I watched that woman go into a stall and just flush something. We put it together when I came out and he told me. There were 4 children (about 8-maybe 15) with them. Later I saw these children in the park alone without those adults.

2. A huge complaint I have is the phones are RARELY TO NEVER answered, if it's Knott's Berry Farm, Knott's Scary Farm, night, day, etc. As I write this, I am on hold for 34 minutes, no over-exaggeration. I have had this happen multiple other times. I have requested the call back option, but no one ever calls back. This is horrible customer service. I have wasted so much of my time on hold with Knott's. We are passholders and have called for help multiple times in the past and never get the help we need. When I do get a hold of anyone for help, it seems to never fail, the employees are always rude, short, not helpful, even managers. I know I cannot be the only one complaining!

3. I am needing to speak with someone urgently because we have 5 tickets for my family to go tonight. I need to buy one more ticket for my son's friend who is going with us. Your website is not allowing me to buy a ticket. I tried buying him his ticket via the "passholder" option because I am a passholder, but it kept trying to force me to buy an annual pass despite already having one. It would not let me go forward with the purchase of the day scary farm ticket without purchasing an annual pass. I thought "let me try without using the passholder option," however, that did not work either. It was still trying to force me to purchase a pass, even though I wasn't even trying to get the passholder price now. I am trying to get his ticket before tonight sells out. Since I am unable to purchase online, online to call & reach someone for help, I have purchased the non-passholder one day ticket for him because again, I was panicking it was going to sell out tonight.

4. We waited the year to be able to buy our normal 6 annual passes for Knott's Scary Farm but when I went to check early on, somehow, they were already sold out. I never saw an ad, an email, a notice, etc. go out to the public. Last year we were able to order our Knott's Berry Farm annual passes and our Knott's Scary Farm annual passes together. This time we have no clue what happened to the KSF pass purchase option.

It has not been a fun experience with Knott's at all lately. It is really going downhill there. I thought with this new chaperone policy that maybe staff and management was starting to care about their visitors' experiences more and maybe it'll get better but that hasn't been the case, especially since the chaperone policy isn't even forced. You guys charge so much for tickets now, especially for scary farm, which is only a 7-hour event. The prices are way too high for the experience (or lack of) that we're buying vs. actually given. For goodness sakes you guys even charge the same price for toddlers & infant babies even, who have no clue what's going on and are not there to "enjoy or experience" the night, rather are going just cuz the parents have to go. Even Knott's is 3 & under free. Knott's has got to be better than this!

I've been going to scary farm for 20 years. I purchased the fast pass for 135 and the ticket for 59 bucks. I get there and they say I cannot go in the maze in my scooter. i must transfer to a tiny wheelchair of theirs to go inside. I told them I can't fit into it. They said I cannot go then. They don't have wheelchairs big enough for large guests. I feel discriminated against for them only accommodating tiny guests in their tiny wheelchairs but not us bigger people. It isn't just me what about tall people too. There's just no way they can fit in their tiny wheelchair. I had to wait 2 full hours to get a refund. After all of these years they're now not letting any big person use their own scooter to go inside the mazes I can't believe it. Totally not ADA compliant whatsoever. I'm going to file a complaint with right place that handles this type of non-compliance. Knotts needs to go back to how they've been every year. My scooter is long and not wide. Their wheelchair is wider then my scooter and yet they worry about it not fitting. Absolutely ridiculous. Every year it fit

I've been going to knotts my entire life and have carried that tradition on with my children.

Today 8/11/2022 my son and three friends (and one parent) went to knotts. Typically we only go as a family but my son loves roller coasters and was thrilled to be invited. Because the line was longer than expected, my son hopped out to go to the restroom. When he returned, he was told he couldn't get back in line. He went to the exit to wait for his friend and chatted with another employee and said how frustrating it was that he couldn't get back in line and the employee said he could meet up with his friends when they got on the ride. So with permission, he walked up the exit and one of the employees who told him he couldn't back in line saw him, he told security that my son was a "line jumper". My son isn't a trouble maker and both he and his friends were completely confused. He realized this was a misunderstanding and tried to explain but was not believed. Security asked for my son's season pass and assured him not to worry, they just wanted id. When they handed his pass back they informed him he was being kicked out of the park and banned for six months for "line jumping". The worker lied to my son...

I am furious, they kicked out my 15 year-old in buena park for going to the bathroom. Apparently their rules are you need to inform a worker if you have to go to the bathroom. Most the time I struggle to find a worker but if they had posted this rule, my son would have followed it. I have spent hundreds of hours in line at knotts berry farm over 45 years and have left the line myself as well as my children. I have watched countless people coming and going, after all you're often in line for hours during the summer months for one ride. I am a rule follower and now that I know there is a bathroom procedure in place, it will be followed but kick someone out of the park for six months for using the restroom!?!?!? This blows my mind! I see incredibly inappropriate behavior that merits consequences at knotts (fights, stealing, disrespect, drugs,...) but my son got kicked out for something that is done on the regular.

Additionally how do you kick a minor out of a park without even attempting to contact their parents? It takes me nearly an hour to get to knotts from my house. How are the knotts attorneys okay with children being kicked out?

We were on the line 9:45am the ride line was to be 45 minutes at most. But it took 2:45 hours long. It was really horrible, the workers would load up one whole load from the line, followed by one full load the people with fast pass. This is an unfair procedure. Because the ticket was $70 or $86 for fast pass. I would have paid the additional $26 but didn’t realize that it that much unfair. The other thing is that most rides where broken and or had only one trolly car. Ghost rider had only one trolly going. The signage about how long it would take was false advertisement. You can’t over prioritize payers with fast pass. So much that you upset all playing customers. I don’t even know if they break the city law of false advertising.

On July 31st around 1:30 we entreated the north parking lot through the car. As we approached pat I handed my sister season pass (which has the parking) & with my sister in the back. Pat scanned the season pass and began to say “this isn’t you” I pointed to my sister sitting in the back and said this is her. We had previously had the same incident about a month prior to today and she made us pay the parking fee. Today we were not going to let it slide once again. I asked pat is she wanted to see my sisters iD because she began to say “that’s not her that not her”. My sister has dyed her hair a toner lighter. How is it possible that we have to come with the same hair color to get the parking pass? This was disrespectful of her part and we filed a complaint to customer service as well. Pat is unprofessional and should be removed with dealing with people because she clearly can not

I called because I wanna figure out why they charged me twice on my credit card ... from the whole beginning he was telling me that I can't hear you well and when I raised my voice so that he can hear me well he told me do not yell and told him am not yelling your telling me that you cannot hear me well and unfortunately he hang up on me... since when a representative hang up a phone call on clients ! Am so unhappy of what happened and it's nice at all. If he's inpatient then why he's working answering customers calls.

Security at the check in screening gate and supervisor were very rude and unprofessional. The guard Debby was very unprofessional directing traffic Monday June 20th 2022 at 1:51 pm.

I had to run back to my vehicle to return a inflatable. I spoke with security saying I will be right back and my wife will stay in line for me.

Upon returning, security did not allow me to be expedited in line to catch up with my family and rudely commanded I wait back in line a second time.

Their handling of the situation was a grave inconvenience to my family and our trip and their poor situational awareness, lack of professionalism, and lack of integrity is unbecoming of Knotts Berry Farms code of conduct and values. I'd like to see their are corrected and such an instance does not occur again. Or my business with Knotts and Soak city will be done.

I have been going to Knott’s Berry Farm since I was a child. Today I went to Guest Services to get a disability pass as usual. I have POTS syndrome and am unable to stand or walk for long periods of time. I used my pass for Ghostrider, then after went to Silver bullet. Silver Bullet employee EDITH and her rude friend were the worst workers I have ever had an experience with in my life. I gave them my pass to check off, and Edith just snatches it from me and tells me to wait. I say okay and I wait. Five minutes pass and I feel faint. Edith is just walking around letting other people into the ride, and ignoring me and my friends. After kindly asking her what the issue is, the only thing she says is you’re just going to have to wait. I tell her I’m feeling nauseous and she just walks away from me. FIFTEEN MINUTES PASS, and I’m still waiting and she isn’t giving me any explanation. I’ve asked her like five times what the issue is and everytime she just goes “I’m gonna have you wait here”. Later we see security come up to us, and they tell us our pass needs to be confiscated. We ask why the [censored] is this happening and they say we “tampered with it”. Not only is that not true, but rather than just asking us if we did tamper with it, she had us stand there giving no explanation. Let me remind u of my disability and the fact that it was 95 degrees. It was so unprofessional and rude. We had to go to guest services to ask for. A new one since they just took it. And they didn’t give it to us. We then left because that park is [censored] and don’t care if you are disabled. They are abalist and don’t care for their customers. I’m taking this to court.

I have been going to Knotts Berry Farm since before you had to pay an admission. Now that I am 64 years old, my husband and I enjoy going to the chicken house for dinner and then going to the Emporium to purchase something. I especially love the fact that there is a variety of the Dickens Village which I am a huge collector, and each time I generally spend $500.00 or more. When we went this past Christmas, I ended up making my normal purchase of over $500.00, but the employee who works there (middle aged, foreign accent) was extremely rude, and did everything she could not to assist us in our purchases. Today, (5/6/22) we returned again, and it was my intent to make a large purchase of Dickens Village items to give as gifts. As we walked around the store, I reached out to touch one of the items on display, and she shouted "don't touch the display!" I looked around thinking she was talking to a teenager or a small child, but my husband and I (both senior citizens) were the only ones in the store. That was enough for me. I left the store without purchasing anything, and do not plan on returning. It is a shame that Knotts Berry Farm is not as it was when I was a child. Instead, we are forced to put up with rude employees who could care less about customer service. I had planned on purchasing quite a few items at a great cost, but I will do any future purchasing online directly from the Department 56 website. If I were able to give any "stars" for this it would be less than 1 star.

On Wednesday April 6th and Thursday April 7th of the year 2022, I was at the park and noticed the Stage Coach operating during this incredibly hot, uncomfortable time. We observed the horses foaming at the mouth and one horse in particular flapping his/her tongue side to side which is a sign of distress and even worse, a nerve based condition. As someone who loves horses and enjoys Knott’s Berry Farm, I was completely disheartened and brought to tears when I saw this.

We are in 2022 and technology is constantly advancing. Isn’t it time that we phase out old practices such as “horse drawn carriages” and introduce new developments while maintaining the KBF theme?

Yes, people enjoy being pulled around on a carriage by horses and believe they are creating a relationship with them, but having a barn where the horses can partake in intrinsic, natural behaviors is an accurate depiction of who these animals are and what they do.

Horses do not deserve to pull around thousands of pounds during a hot, miserable day. Your guests’ experience matters, but so do those under your guardianship.

Ive disabled. This is why I dont get a job. Supervisor called me Dr. Strange. My other supervisor was privey and told me to report the instance to my manager so I did. My manager talks to him and makes a half baked excuse. Said it was his favorite character. He knew I had schizo effective and did that in front of two people that are above me. 2 weeks later I lost my job because they out of nowhere scheduled me during the week. Nobody told me to call food base and I've never had to. I reported at Thursday. I was working during covid busting my as at sutters grill. Seriously its dirty a really place and is not maintained. This obviously happened because they discriminated me for being disabled. I had been working weekends for 2 years.

Back in JuIy I took my 9 year old Grandson to Knotts Berry Farm. He wanted to go on the stage coach so that we did. Upon exiting the ride which I felt was very dangerous the workers offered no helping hand. They had put us on top which I thought would be fine but upon exiting I hit my left side on a bar that was below me so hard that it sent shock through my body. It was a very big step down to get off the ride and there was no one willing to help. Covid or no covid this particular ride in my belief requires a helping hand of some nature for the person/persons riding on the top. I am 65 years old and in pretty good shape but maybe they should put the younger people up they that might not require a hand. After observing the ride on board I found it to be very unsafe through out the duration of the ride but had no choice at that point but to sit back and make the best of it. I thought it would get better and it was for awhile hence the fact that I did not seek medical attention figuring at the time that it was probably just bruised however 4 months later I am in more pain than I was when it initially happened so I will now seek medical attention.

Sincerely Jerrie Streiff

I am very angry and disappointed that my vehicle was stolen in YOUR theme park behind TGI Fridays. When we go out as a family especially to Knotts berry farm, our last worry is that our truck would get stolen. May I suggest you beef up your Parking Lot security and better train your staff and Lot attendants. You need more cameras and especially when costumers are leaving the park there should be automatic picture taken just like the rides. I waited 5 hrs. with 6 kids ands 4 adults. We had to pay for an Uber just to get home. This is reckless and you are not looking out for the consumers. Was the worst day ever not only that their were 2 other cars stolen from soak city that same day. Please understand this was serious they did find my truck 2 days latter. I am not able to retrieve my truck back now since it's evidence and it was used for a shooting. Extremely Disappointed!

We were about seven people and my daughter is disabled person. We exited from the wrong exit. We parked at Beach Blvd and we did not know that we were exited from the back of the park and we couldn't re entered. Erika the security told us but we will need to go all over around the park. It was almost 1:00am on 09/19/2021. This is unacceptable. Wrong directions provided by the park. My name is Maria Higa, phone [protected]. Email [protected]@yahoo.com.
I'm very disappointed

Bathrooms. Men's. Was very very filthy

The waitress overcharged me $10. I would like that refunded and my $15 tip to her

Refund
Terminal 825. Check8467
52/1 table. Date 8/1/2021. 345 pm

Very disappointed in knotts. Tried all morning to call

Think you lost a loyal local customer for life
Won't bring visitors or relatives there anymore

Mark R. 1+[protected]

I purchased the wrong date for my tickets. Per the instructions on their website, I re-purchased for the correct dates & have been trying to get a hold of customer service via phone & e-mail to request a refund for the original tickets. You cannot get a hold of anyone via phone & cannot even leave a message. Plus they have not answered the multiple e-mails I have sent them.