KokoPie
Reviews and Complaints

on july 30, 2019 I purchased online 2 skirts and 1 top. the order number is 38907. i have not received the merchandise as of august14, 2019 nor has there been any correspondence from kokopie. i paid with my credit card which has been charged. please contact me at the following email address: [protected]@woh.rr.com or my phone number [protected] I would prefer speaking to a person thank you

sincerely,
brenda freshour

Bought a black skirt, knee high stripped socks, fish nets, black Wednesday Adams shirt. It was an outfit deal but didn't come with the shoes in the deal. I only received shirt and skirt.
Had no problem taking my daughters money. My daughter has emailed twice and the website says replies back in 2 days yet haven't heard a thing. This needs to be resolved. Paid almost $70.

So I put in my order for a bee shirt on the 11th of December and still hasn't arrived yet (it's the 13th of January). It's been a full month since I ordered and I'm very disappointed. I have contacted which ever emails I could get to in order to resolve this and hope to hear from someone soon. I wish to receive support on this matter as I spent my own money on this and I'm 14 :(

Ordered 5 items on november 29th. Two of those items arrived, after 2 weeks.in the shipment was a hand-scribbled note — my first time hearing from the seller since I placed my order — that said two of the items are being shipped seperately, and one item was out of stock and refunded. It took well over a week after that for me to see a refund for the one item. Then a week after that (It is now dec 26) the seller sends me an e-mail saying one item will be shipped to me this week, while the last item is still is china and may take another two weeks to even make it to the states.

After a few minutes of "research" on their cult-following instagram, I realized this site is run by spoiled teenage girls who have no idea how to run and business. Their clothing is either ordered from a seperate party in china, or designed by one of their friends — do not purchase their original designs. The backpacks, jackets, etc will rip and fall apart on you within the first day.

Don't make the same mistake as me. Do not shop from kokopie. Order from dolls kill if you like their clothing. Dolls kill is a legit site and it's priced similarly.

On November 17th I ordered a skirt, shirt, and some fishnets. Super cute. It's been 10 days and the usps tracker hasn't updated since the 17th, and kokopie hasn't responded to my email that I sent yesterday (understandable, they usually take 24 hours to respond or so they say) and the tracker says usps hasn't recieved items, but on the website it says my items are in PA. ? Can I have them pls? :))))))((( that was almost $40 worth of clothing.

Alright, guys. This is my first review ever. Unfortunately, the negative one. They shipped out my three orders separately and I got only one out of them. Kindly asked them when I had to expect for the others and was said that they didn't send it. Oh god. So looks like if I never asked I would never found it out and you would simply steal my money? No way. I requested my refund of course. Pretty sure they will make up new excuses not to do it. But if it happens, I will write a new review with all information I have against them.
Now I only can tell you to run away from this website and buy elsewhere.

I bought a skirt from KokoPie and did not receive my order. I contacted their support service about this matter and their claimed that my skirt was not in stock. I did not ask for a refund because I really wanted the skirt and asked if there were any options to settle this. They said that they'll contact me as soon as they get some information. I waited patiently and in the end I finally gave up and asked for a refund. Their rep said that it was already too late for that and if I wanted a refund I should have told earlier. They said that I need to wait for my order but they have no idea when will it become available. Horrible site, don't buy from KokoPie!

DO NOT send them any of your information, they will hold it against you and even threaten you. Super terrified of what they could do. I'll let you know what happened but I can't be too specific since I'm worried they will see this and retaliate

I had ordered from them and nothing ever shipped, I contacted them multiple times but no answer. I created a chargeback and then I finally got a reply from them but at that point I just wanted my money and time back. They were very rude and accusatory towards me, and always on the defensive. Even though, might I add, that I was very polite and understanding with them in the beginning (I also never spoke with anyone that had a name, it was always just "kokopie" which is very odd). It escalated to the point of where they threatened me and said they were retaining all my information for potential future use. Really scared. I have no idea what they might do with my info. They don't deserve to be in business of this is how they go about things.

I paid 84 bucks including shipping on Dec 12 for some black boots for my daughter.
order was confirmed and never received shipment. I am taking this and reporting to the CFBP. (Consumer Protection Financial Bureuau). Everyone should report this shady, scandalous company.
Read blogs. This company needs to be shut down and People need to get fired in operations

Terrible company. Ordered 2 items for my daughter for Christmas. A backpack and pair of earings, so $30 postage to the UK didn't sound too bad, but after 3 weeks nothing had shipped. I queried this and heard nothing for a week, then got a refund for the backpack. Finally the earings arrived and look like something from a christmas cracker. ABout $0.99 of cheap plastic from China, and they still charged $30 postage. Biggest rip-off I have encoutered on the internet. Avoid this company!

- I ordered my daughter a backpack a month a go, plenty of time before school started and it is showing it has not sent out yet! I contacted the company and they said it would ship out on "Wednesday". Well a couple of Wednesdays have come and gone and no backpack and it is still showing that it hasn't been shipped out! Not only did I waste 56. 00 on this backpack, I had to buy her another one to start school with! Another thing is...underneath the picture of the backpack it said the price was 29.99, when I went to check out it was 50.00 +shipping! She really wanted it so I reluctantly ordered it anyway, I am calling my bank today to try to get the charges reversed as well as the BBB! This company is not a good one to do business with, on top of everything else they were very rude to me just because I had the nerve to ask where my backpack was! I have emailed them (the only contact information they give) at least 4 times asking about the backpack. The one time they said it was on it's way, which was over a week ago. And the other emails I got no response from them!

I've ordered some jewelry and a bag from KokoPie a long time ago and never received my order. And it seems like these guys decided to keep my money! I emailed them many times with no luck getting a response.
KokoPie is the worst company I have ever dealt with!
Too bad I did not check the reviews before I made my order. Of course I will never order anything again from KokoPie, but I will not give up until I get my money back!

I am in a difficult situation with KokoPie. Purchased two items from this company and received only one item which looked nothing like pictures and I was really disappointed with its quality. I decided to return the item and also wanted to asked them to cancel the second one. They said that the second item was on its way and that I have to send the both items back in order to get a refund. Well, I'm still waiting for the second item and have no idea where it is or when it will arrive. I guess it's just some sort of scam. Without the second item I can't get a refund and I really doubt that they even shipped it!