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Kraft Heinz Customer Service Phone, Email, Contacts

Kraft Heinz
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1.1 1 Review 926 Complaints
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Kraft Heinz Complaints 926

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J
11:25 am EDT
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Kraft Heinz Smart ones

I just ate one of your smart ones meals the spaghetti with zucchini and they were rocks in it I think all of your products are contaminated with rocks. I think I'm gonna contact my lawyer. I think I'm also going to call the USDA to complain about all of your smart ones meals because they are contaminated with rocks. Every time I buy smart ones I end up throwing it away because it taste like rocks in my mouth. I spent almost $500 on your meals because I was planning on dieting.
My name is Robert Broussard
Phone [protected]
Email Robert.[protected]@icloud.com
Address 4139 Highway 167
Opelousas, La 70570

Desired outcome: Monetary Compensation

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M
1:01 pm EDT

Kraft Heinz Breakstone cottage doubles pineapple

I recently bought breakstone cottage doubles which I buy frequently and their sas very little cottage cheese but mostly liquid. So much that I could not mix the fruit in it. It was like a tub of milk. The little bit of the curd that was in it tasted funny and was not as smooth tasting as it usually is. I bought 4 and had to throw them away. This is not the first time this has happened but usually if you get one like that the rest are fine. But all 4 I opened was the same this time. I like them because they are a nice little snack. This purchase of them was pretty nasty.

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A
3:18 pm EDT

Kraft Heinz Smart ones Chicken broccoli alfredo

This is one of my go to meals, but for what it says it is, it is definitely lacking. I usually only find 1-3 pieces of actual chicken. And once again i was dissapointed to find 2 pieces of chicken in this meal. Totally unacceptable. If I am only eating this for a meal, I expect that there will be actual protein in it. How can you claim there is 16g of protein in this meal when there are only 2 pieces of chicken. I believe this is false advertising, because how in the world am I getting 16g of protein with pasta, some broccoli, and 2 pieces of chicken? It doesn't add up

Desired outcome: Refund & more chicken in this meal

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J
4:11 am EDT
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Kraft Heinz Claussan whole hearty garlic pickle.

My issue is that I can not find this item in any store. I live in the Williamsport Pa. area. Can you get this item thru the mail ? And if so where do you order it from? Thank you.

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D
4:25 am EDT

Kraft Heinz Smart ones

Creamy basil chicken with brocccoli did not come as pictured. I don't care for red peppers. As pictured I figured I could pick the few out but I think there was a whole red pepper in the box. I ended up throwing it away I purchased I purchase 2. Very disappointing.

Desired outcome: Refund money

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CEdwardK
Huntersville, US
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Aug 31, 2022 1:23 pm EDT
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The Creamy Basil Chicken with Broccoli and Red Peppers is my favorite Smart One. I eat this for lunch 4 times a week. However, the last few batches did not include the red peppers. If anyone from the company reads this, the product identification label is MS22022F61 1909 P-15703.

Anyway, I hope this gets corrected or I’ll have to find a new go-to for lunch.

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C
3:43 pm EST

Kraft Heinz Shake n Bake Crispy Chicken

One of clear plastic shake bags was sealed in the middle of the bag making it unusable. If you have any questions I can be reached via email at [protected]@hotmail.com. thank you for reviewing.

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J
10:36 pm EDT

Kraft Heinz Shake'N Bake

First you remove the bag for shaking. Now you claim 2 pouches when there is only one. Shame on you. Will not purchase from Kraft or any Heinz Product in the further.

Desired outcome: Refund

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C
4:30 pm EDT
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Kraft Heinz Capri sun (pacific ocean)

I am so furious I opened up a capri sum and began to take a sip when I had to spit it out because I felt something else was in my mouth besides the juice. I went to the bathroom and there it was in my hand a maggot what if one of my children had drunk it not knowing to spit it out and could have swallowed this thing this is not okay I need to speak with someone about this and I will be getting a lawyer I habe pictures

Desired outcome: Sue

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9:32 pm EDT
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Kraft Heinz Crystal Light Pink Lemonade on-the -go packets

I purchased a 10 pack of On-The -Go Packets at HyVee in Johnston, IA yesterday afternoon. They taste great! But 3 of my 10 packs are completely empty. I'm not sure if I should take this back to the store, but I thought it best to let you know of this oddity. I've never had this happen before. Received an email from you, but nothing is different. I did a video, but not sure it loaded.

Desired outcome: Free package.

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L
7:19 pm EDT

Kraft Heinz oscar mayer naturally hardwood smoked bacon - 3 pack

I bought a package of your bacon at BJ's wholesale. It contains 3 packages, which of course, are in a box that you cannot see through. Each of the 3 packages contained very little meat and 90% fat. Your package is not cheap and cost approximately $15. A small window is provided on the back which allows you to see one package barely. How disappointing to know that you provide the absolute worst packages of what you would like to call meat in your 3 pack. I always purchased oscar mayer bacon but will no longer do so based on the poor quality control of your company. People would like to eat mostly meat in their bacon and not mostly fat. Very sad indeed. In the picture I am sending the large chunk on the left is the huge chunks of fat in the lower portion of the strips of bacon which I had to cut off.

Desired outcome: Refund

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J
5:50 am EDT

Kraft Heinz Velveeta cheese does not melt

Velveeta is not cheese if it does not melt! Besides the off taste this cheese does not melt. I am 64 I have used this cheese for years. I could always put it on top of a casserole and in one hour at 375 it would melt into the whole dish.
Not anymore. I am bringing my double package of velveeta cheese back to Costco for refund. Who ruins a perfectly good product?

Desired outcome: Sure would be nice to hear from Kraft, all I see is complaints and no reaction!

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M
6:43 pm EDT
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Kraft Heinz Devour pizza

Not able to find and or purchase Devour Pizza in Palm Desert California... Looked high and low and to my disappointment was unsuccessful... I've been telling everyone I meet that are pizza lovers about Devour but we can't find to purchase to prove my point... Please tell me where I can purchase. Hopefully you're not going to tell me it's discontinued 😍
Respectfully
M Jensen

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3:26 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

2 of your employees in upper management sexually harassed me and retaliated against both situations. Brandon Hedrick, team lead, and I had a relationship while he was my boss, he would talk down to me, call me a [censored] and a [censored] everyday and made me suck his dick in the coolers at work. He went as far as almost running me off the road on kraft grounds, and...

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M
3:37 pm EDT

Kraft Heinz Taco bell cheesy double decker dinner kit

I purchased this dinner box today at riesbecks in saint clairsville ohio and all the hard shells were broken and it was ever shell to not some all ...

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M
10:59 am EST

Kraft Heinz Shake n bake original

I purchased 4 boxes of shake n bake with 2 pouches in the boxes supposedly
All 4 boxes only had 1 pouch in it... I couldn't believe it. I always buy this product
And this is the first time this ever happened

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J
3:21 pm EDT
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Kraft Heinz Breakstone small curd cottage cheese 16z size

For the first time, I bought a 16 z size carton of your 4% fat cottage cheese, small curd. After I scooped out a serving amount into my dish, with diced bananas and chopped peaches of my own, I ate some of your product. I immediately felt "wads" of huge chucks of the cottage cheese. Quite startling. I found numerous other chunks if it in my bowl. Some were almost an inch round. Others were over an half inch in size.I took photos of it because the package said small curd and these was NOT small. The curds were numerous and LARGE. Here is the packing info . Please issue me a refund for your disappointing and distasteful product.
04/05/2021, 11:16, W4 36-2158 purchased at Shop Rite, Jackson NJ about April 27., UPC [protected], [protected]
Thank you for your anticipated attention and re-numeration.
Jill Menson, [protected]@yahoo.com
6 Spencer Drive, Jackson, NJ 08527

Desired outcome: refund, coupons

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T
3:56 am EST

Kraft Heinz Shaken bake

The extra crispy shaken bake doesn't stick to the chicken. It really sticks to your fingers though. I like the Italian one better but the store didn't have any.

Desired outcome: A coupon or a free Box

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M
6:23 pm EDT
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Kraft Heinz Taco Bell 12 Crunchy Taco Shells

04/23/2021
REF:
Best When Used By:
04 AUG 2021 XPS 3 16:51
My daughter (11yrs) loves Taco Bell food. I personally think most of the meat products taste like it came out of a putrid bologna grinder. Anyway she looks forward to taco nights as do my other daughter and wife. Well, against my better judgement, she talked me into purchasing your Taco Bell taco shells. Well thank you for ruining our Friday night. And disappointing my little girl with your stale taco shells. I mean it was like trying to chew on a piece of cardboard. Now she crying in her room thinking I'm upset with her for asking me to buy them in the first place. Which I'm not. In this day and age my wife and I still try to have dinner as a family as often as we can. Unlike the rest of this selfish money grabbing world. What happen to QUALITY instead of QUANTITY.

Not Happy With Your Company Right Now
Mr. Palmer

Desired outcome: Read this letter to your bord menbers.

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R
5:22 pm EDT
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Kraft Heinz Only Peanuts SMOOTH All Natural peanut butter750g

March 2021 purchased this jar. It states ''smooth'' but it is NOT it has total bits of peanuts in it, I want smooth as the label says, but not true. I cannot have any kind of small nut pieces in my diet due to a health condition, I cannot have any seeds or nuts that are in any foods. Your product is full of small bits of nuts. So I purchased this and can't eat it. During the pandemic supplies are limited and now I have to make arrangements to purchase another, and it's not easy and I am without peanut butter which I rely on for my protein. Basically I lost money and the product I need. So for health reasons, either make it smooth or take that ''smooth'' of the label. FOR HEALTH REASONS. Thank you for listening. R.M. Muli abc.[protected]@ymail.com.

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K
1:08 am EDT

Kraft Heinz Kraft original mayonnaise

Bought pint jar February 2021. Lid says mfd June 2020, expires June 2021. Label (stuck on) says imported to India Nov 2020. Jar had plastic around lid but NOT vaccuum sealed. Taste is "off". I also bought 3 other jars last year and had same issue. Mayo went bad in jars because it is actually not canned! Label of jar says distributed by GSA Corp Malaysia.

Desired outcome: Fix problem so I can buy Kraft Mayo again

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About Kraft Heinz

Screenshot Kraft Heinz
Kraft Heinz is a global food and beverage company offering a wide range of products including condiments, cheese, dairy, meats, and meals. Known for iconic brands like Heinz Ketchup and Kraft Macaroni & Cheese, they serve both retail consumers and foodservice businesses.
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Overview of Kraft Heinz complaint handling

Kraft Heinz reviews first appeared on Complaints Board on Jun 18, 2008. The latest review Heinz hp sauce in Canada was posted on Apr 22, 2024. The latest complaint vomiting was resolved on Jan 06, 2014. Kraft Heinz has an average consumer rating of 1 stars from 927 reviews. Kraft Heinz has resolved 23 complaints.
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  1. Kraft Heinz Contacts

  2. Kraft Heinz phone numbers
    +1 (800) 543-5335
    +1 (800) 543-5335
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    United States
    +1 (800) 567-5723
    +1 (800) 567-5723
    Click up if you have successfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number 0 0 users reported that they have successfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number Click down if you have unsuccessfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number 0 0 users reported that they have UNsuccessfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number
    Canada
  3. Kraft Heinz emails
  4. Kraft Heinz address
    801 Waukegan Road, Glenview, Illinois, 60025, United States
  5. Kraft Heinz social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024
  7. View all Kraft Heinz contacts
Kraft Heinz Category
Kraft Heinz is ranked 3 among 26 companies in the Food Production category

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